8.14.24 -- just an update on this vendor... went again for a repair to a tablet which was failing…read moreto hold a charge. Again, battery replaced quickly and inexpensively. They are our only computer repair place!

My wife had her iPad screen replaced at this shop over a year ago…read more We noticed the edge of the screen seemed loose several months later, but the iPad was still functioning. Then this weekend, the screen started to appear "jerky" and the iPad was pretty much useless. We called a couple places open on Sunday that wanted over $200 for a new screen. I thought we should get a new iPad, rather than spend $200 to replace another screen on an outdated model. But we took it by the shop on Tuesday when they were open during the week. The tech had it working like new within 5 minutes, at no charge, and we didn't even have the receipt from the first repair. (I'm sure they could have looked it up if they thought we were dishonest). Anyway, really appreciate the immediate attention when I stopped by and quick fix.

Came in for a new screen on my iPhone 16 pro max. He had to order the parts and gave me several…read moredifferent options price wise, which was great. I left my phone there on Tuesday and he had it done Thursday morning. Very straight forward and efficient. I definitely recommend this business and would use their service again.

From the owner: Guaranteed repairs for your device, we care about your time…read more Repairing All type of phones , tablets, Xbox and PlayStation

Kyle was my hero today!! In a hurry, I left my phone on top of my car, and it died a tragic death…read more I got a replacement from the insurance company, but I had not backed my phone up and had some very important pictures and documents on it. I took it to other places in Roanoke who were quoting me $$$$, saying first they would have to put a new screen on it and then see IF they could access anything. Kyle took it in the back, got into it and transferred everything for me within an hour! This place is great!!!

From the owner: Come see us for your cell phone, tablet, computer, laptop, game consolve, and more repair needs!read more

Provide great service!! I bought a computer 5 years ago and they still keep it going!!read more

Two years ago my computer had a virus and I immediately shut the computer down and took it to BC…read more I've forgotten the charge, but it seemed reasonable. Today my computer appeared to have a virus so I brought it back. They explained it was not a virus, but some other means of locking my computer. The fix took about a minute and they gave instructions on how to handle a situation like this if it happened again. There was no charge. I'm very pleased with their service. They could have charged me or scammed me, but did not. Five well deserved stars

Worst service ever. I downloaded yelp just to give this bad review. They said it would be 48 hours…read morefor diagnosing the problem on my computer but after 2 weeks I hadn't heard from them. When I called and left a message no one retuned my call. So I just drove over there. The lady working in the store got mad when I came to get my computer. She said she didn't have enough time to look at it yet. I took it to cyberline on electric road and they fixed it in 4 hours. I would not recommend roanoke computers to my worst enemy. Awful, awful service

From the owner: Repair Computers, Mac, iPhones, iPads, Samsung and others type cellphones and tablets.read more

I went in because my phone wasn't working and they were swift to fix the problem .The people there…read morewere amazing would come back again

Found this place by Google Map search and/or Yelp as I didn't want to take my phone to Verizon (why…read moreI'm not sure now). A couple months later, fairly sure that wasn't the better decision. To be fair, I messed up my HTC10 somehow; I think moderately wet hands cause my screen to start not registering touches in vertical bar patterns. After dealing with this for a few months and it not getting any better, I thought maybe just the screen needed to be replaced. Again, to be fair it's possible more needed to be replaced. So I went in and asked about a screen replacement and noted my general problem. I was more led down the line of how much my phone was still worth almost as if to say if I wanted to sell it, though ultimately noting that it was worth repairing. I put down the first half of the cost and came back a couple days later after the part was ordered online from a random supplier of phone parts. An hour or so later I came back with my phone all put back together, paid the rest of the cost and went on my way. Over the next day or so the "new" screen started to have some dead spots and continually got worse over the next few months until now where it's pretty much useless. Again, it's possible something else in the screen was damaged and a new screen just put a band-aid on it. However, I don't believe it was well repaired as over the last couple of months when a spot or section went bad, some good jiggling or tapping of the phone would get it working again. As well, even from the start, the "home" button in the bottom center was not well placed back in and was offset from where it should be. Also noticed I was fairly easily able to slide in a business card or thin paper between the screen and metal body to try to reseat the "home" button. So, the repair didn't come back looking like new and to me wasn't a good quality repair. It might be more of my issue, but I struggled to stop by this place with the way the hours are set and ran out of my 14 days from repair to take it back in at no cost (at least according to the receipt). I called once in there and left a message only to never have it returned, I could have been more persistent, but I don't have time for that. I only give a 2nd star here as at least the work is done in house and with decent looking equipment. Maybe it was just that I had an off phone (I think HTC10s aren't too popular) so if you've got an iPhone or an easier repair it'll work for you. But for me, it didn't work and I don't think the quality of the work was very good.

I haven't been to this staples in a while...just not close to my house. Had to stop by on my way…read moreto work. The employees are what set this place apart! Everyone was so helpful, and didn't make it seem like helping was a burden. They were there to serve!

I've been a loyal customer of Staples since its first Staples store opened in the Brighton section…read moreof Boston, Massachusetts in 1986. Today when I visited this Staples I was heartbroken to find the store in disarray. Even though their prices were reasonable, the shopping experience was not. While some merchandise was neatly organized, others were not. Aisles were blocked with half-unpacked crates, making shopping impossible. There were no sales associates on the floor to assist customers. The employee in the Copy and Print Center was working while holding a dog on a leash and was unable to answer basic questions regarding service. The floor in some areas was dirty and unkempt. The store appeared to be going a transition with Party City, but the current state of the retail space is unacceptable. I asked to talk with the manager, and he was called but never showed up. Because I have trusted Staples for nearly four decades, I feel it is important to bring this up in my review. Not only to forewarn customers about what they can expect here, but hoping that management in Staples' Corporate Office, in Framingham, Massachusetts, reads this review and takes immediate action to address, with the local management, the maintenance and staff professionalism at this location, and rectify this situation. I've been a loyal customer for years, and I hope all this can be resolved so I can keep shopping here and truly recommend this store to other future customers.