I was so pleased with my service at uBreakiFIX by Asurion Valley View Mall location in Roanoke VA. I MOSTLY couldn't be happier with the outcome of my phone being fixed in a few hours, and like new! I had great service, affordable, and I was so happy to know I could keep my phone after I cracked my screen pretty well. Then a wire wasn't connected completely, and Kyle didn't give up until he got it fixed, even when their store was closed! Eric was wonderful and made the process go smoothly and easily. He was the first person I saw and kept me at ease. Customer service is a hard job, especially when it comes to a phone or something of importance. Eric was smiling and kept me reassured! Kyle and all the members are well mannered and will get the job done! I'm absolutely blown away how easy this process was, even with a surprise wire not being connected all the way. Kyle explained everything to me after fixing my phone! I could say so many GREAT things about this place and staff!! Thank you guys so much for everything, and saving me a ton of money!!! Definitely will be coming back if need be, and for other electronics as well! I will be recommending to everyone i know! Thank you for the hard work!! Chasity! read more