Justin is the best!!…read more My MacBook Pro stopped working (white screen, flashing question mark folder!) and it couldn't find my hard drive. I took it to him on Monday afternoon and he said it was probably the cable to the hard drive and that he would email me as soon as he knew. He emailed me the next day to say that was the problem and that all my data should still be there. It was ready to pick up Wednesday afternoon. Not only did he save my PhD, but he cleaned my computer and replaced the three missing feet on the bottom. Amazing service! Total lifesaver!

Well there was an epic disaster with my laptop. This time of the wine variety. Since this is my…read morelife line to finding work figured I was pretty much up the proverbial creek due to monetary constraints. I was absolutely wrong. Their mac tech there was extremely willing to get this thing done on the cheap. Everything works just as it did before and seems to be at least a bit more responsive. Thankfully I don't really look at my keyboard to type so having "bnbn" as part of the keyboard doesn't bother me in the slightest.

I love this place. It's the must go place for all your old school video game needs like NES, SNES,…read moreetc. If you can't find a retro item at Gamestop stop by The Tech Exchange. They also have newer system games like PS4 and Xbox One. I like their DVD and Blu-ray selection also. A very fun place to shop. Would recommend.

BUYER BEWARE: I bought a vintage Atari 2600 console from them on eBay. The console arrived…read more(postmarked from Roanoke, VA) stuffed into a medium-sized USPS Priority Mail box with *zero* padding save for a couple of pieces of packing paper stuck on the top - the bottom and sides of the console were flush against the inside of the box and completely unprotected. Needless to say after going through the cross-country USPS gauntlet the console arrived DOA. Whoever handles their eBay account was completely unapologetic about it when I contacted them about the issue. They did offer a refund, but the guy I dealt with was a total jerk about it. When I asked if he'd be cool with getting a piece of vintage gear shipped to him packed like that, his response was "I'm not the kind of person to let little things bother me. Let me know if you want to return it, otherwise, please don't contact me with silly questions again. Thanks." When I told him I'd let the Atari collecting community know about his attitude, his response was "Haha, shouldn't be too big of a community. I'm sorry you are so upset, but it is what it is." I find this contempt for their customers appalling and won't be a return customer. UPDATE: So (ignoring the Tech Exchange moron's utterly stupid advice to return the thing using the same horrible packing materials they sent it in) I packed the broken console up securely using proper packing materials- lots of bubble wrap and packing peanuts, securely enclosed in a big sturdy box. You could throw that thing off a cliff and it'd be fine. Got a message from eBay today. Apparently the Tech Exchange opened a case with eBay and tried (unsuccessfully) to weasel out of giving me a refund by claiming that they received it "in different condition than how it was shipped". Nice try but no dice: I shipped it back in the exact condition I got it. News flash: ship electronics with zero padding and a box that's way too small and chances are excellent that it'll *break* before it arrives at the buyer's address. Case closed. eBay denied the Tech Exchange idiot's pathetic and *dishonest* claim and refunded my money. The Tech Exchange now has at least one less customer and another bit of bad feedback on their eBay profile. Buyer beware.

This is the ONLY electronics repair shop that I trust to repair my 50 year old Altec Voice of the…read moreTheater equipment ! I just wish the business was closer , but the 90 plus mile run each way is worth it for peace of mind , knowing the proprietor's expertise . I am currently having problems , needing that expertise , so prepping for the long trip .

A-1 have been a customer for Ten years. The manager is always on the ball. The military discount…read morekept me coming back.

Not listed on Yelp or Google but this is a nice Radio Shack that is close by. Cheerful greeting…read moreas we walked in the door. Friendly staff. The young man was able to get exactly what we needed in a short time. Could have possibly bought this cheaper at WalMart but it would have taken an hour of my time instead of 7 minutes .

I just bought some stuff online for the holiday sale season and thought I'd stop in to pick up an…read moreitem in person. Maybe look around to see if there was any other deal to be had. How bad could it be? The answer is pretty dire. The parking lot was a nightmare, as this store is at the end of a row of stores with pedestrians aimlessly milling at their own pace through the single road to get there. Walking into the store, it was cavernous but really rather empty. Some of the carpet was messy, particularly remarkable when you consider the horde of Roombas and other similar devices that are in stock here; apparently they don't have one of their own. I had a few theoretical tech needs but couldn't find anything to meet them in stock. But whatever, I went to pick up the one thing I'd already bought. I opened my pickup email, and clicked a link. It told me to go to the checkout line. The checkout line was painfully slow, with a few people talking endlessly, in part about the store's rewards program and in part about other needlessly complex minutiae of their transaction. When the line in front of me didn't move for ten minutes and the other one did, I hopped over, but a *store employee* cut in front of me in order to use his employee discount to buy a bag of chips. Slowly. While chatting it up. Only after that did I actually get any service, at which point I was told that the line for pickup was a customer service desk elsewhere that wasn't immediately obvious. And only after another wait did I finally receive the singular item I came for and get the hell out of there. If this experience was supposed to compete with online shopping, this industry won't be around much longer.

Do not ever buy anything from Best Buy in Roanoke va. They had an 85" tv for sale on line and we…read morecalled to make sure it was there. They said yes so we drove 3.5 hours to get it Surprise surprise turned out there was no such tv in there store. So be careful.

Sound Decision is a first class company. They are extremely friendly and knowledgeable about the…read moretechnology that they sell. I was a little uncertain at first with their limited show room, but quickly realized why a large show room isn't necessary with their business plan. They can get and install anything! They have installed theater, audio and security systems at my Smith mountain Lake vacation home, similar systems at my current home in Roanoke and surveillance / alarm and audio at my business in Roanoke. I can even use my smart phone to monitor the cameras at the properties to see what is going on at anytime day or night. It is rare to find such uncompromised service at such a great price. I highly recommend Sound Decision.

From the owner: Sound Decision is Southwest Virginia's trusted expert in home technology solutions, offering custom…read moreinstallations in audio/video systems, smart home automation, lighting control, and security. Since 1992, we've served Roanoke, Lynchburg, Smith Mountain Lake, and beyond with high-performance home theaters, whole-home audio, Savant and Lutron control systems, Ketra lighting, and personalized security solutions. Our team delivers seamless integration, cutting-edge brands, and tailored designs that elevate comfort, style, and convenience in every home.

If your problem is electronic go see Gary. He has digital TV solutions like 'real digital…read moreantennaes" and phone, radio, automotive accessories. He's also very opinionated and will share his knowledge freely about electronic devices.