I'm a new and happy customer with Us Cellular, at this store the service is great, I ordered my…read morephone online and I couldn't get it activated over the phone so I went to this store, best decision ever. Not only had my phone working but also I received a $50 gift card from this store, that covered an Otterbox case for my new phone. Thank You Mac. I'd recommend this store to everyone.

Worst customer service every time we go in here. There's one guy who we always see but he's never…read moreinteracting with customers, he will do whatever he can to avoid having to. The others act as though you're bothering them with your presence. If you want to have a bad day, just walk into this store. Beware of their promotions, do your math, they are never really a good "deal". We're switching soon because we have no reason to stay.

Thought I was making a good decision visiting this store rather than going to the actual Verizon…read morestore at Valley View. What a mistake. Took two hours to upgrade two lines to new iPhone 17's and lots of promises were made. After logging into my Verizon account at home my next bill forecast was over $400 and I had four new mystery lines that weren't associated with my account showing on my bill. Took two calls to Verizon and two hours of my time to get this fixed. Ultimately the last person I spoke to at Verizon fixed my issues and actually lowered my next bill to just over $200. Also lowered my future bills by $27 from what I was paying before upgrading. In the future I'll just call Verizon from the comfort of my home and not get involved with people who don't know what they're doing. Nice enough guys but obviously incompetent. Avoid unless you like getting screwed.

I had been trying to trade my phone in for a new one. This was at the Daleville branch. I was…read morejerked around and lied to for 2 1/2 weeks. They were saying they didn't have one and that it was on order. I finally got to deal with Landon, he was very helpful and I feel like he definately was trying to help me. He got me a new phone on the spot. Got it set up, and I was on my way. Thanks to Landon

Colton was fantastic! He was very forward about pricing and walked me through the entire process…read morestep by step. He was easy-going and friendly, easily approachable and really funny! I will be visiting him for help in the future!

The store was very nice and there were plenty of workers so we didn't have to wait long. John Melki…read morehelped us and was incredibly knowledgeable, patient and helpful. He spent a lot of time with us because we got four new phones and also a streaming plan. He helped us navigate all of the special offers to get the best deal for our family and then was so thorough in helping us set things up and make sure we understood how everything worked. Best "new phone" experience ever!

Kyle was my hero today!! In a hurry, I left my phone on top of my car, and it died a tragic death…read more I got a replacement from the insurance company, but I had not backed my phone up and had some very important pictures and documents on it. I took it to other places in Roanoke who were quoting me $$$$, saying first they would have to put a new screen on it and then see IF they could access anything. Kyle took it in the back, got into it and transferred everything for me within an hour! This place is great!!!

I was able to get same day service and 2 hours faster than promised time. I had my screen glass on…read moreIPHONE 11 break. Justin and staff are friendly and informative. Glad they had screen replacement in stock. Prices are reasonable and fair...by the time you order screen and by tools needed to fit device, it comes out to the same price. Thank you so much for great and professional service. I went to Roanoke,VA location near Valley View Mall.

I have been having a hard time with my car starting on and off for over a year. (even though many…read moreestablishments have checked it and found it to be fibe). I brought it to Jake at interstate battery this morning and he did a more thorough diagnostic test on it and found what was wrong. He treated me with care and concern. More than I could ask for, and definitely an answer to my prayer this morning!

Always a great experience. Staff really friendly and knowledgeable. Would highly recommend them for…read moreyou

I went in because my phone wasn't working and they were swift to fix the problem .The people there…read morewere amazing would come back again

Found this place by Google Map search and/or Yelp as I didn't want to take my phone to Verizon (why…read moreI'm not sure now). A couple months later, fairly sure that wasn't the better decision. To be fair, I messed up my HTC10 somehow; I think moderately wet hands cause my screen to start not registering touches in vertical bar patterns. After dealing with this for a few months and it not getting any better, I thought maybe just the screen needed to be replaced. Again, to be fair it's possible more needed to be replaced. So I went in and asked about a screen replacement and noted my general problem. I was more led down the line of how much my phone was still worth almost as if to say if I wanted to sell it, though ultimately noting that it was worth repairing. I put down the first half of the cost and came back a couple days later after the part was ordered online from a random supplier of phone parts. An hour or so later I came back with my phone all put back together, paid the rest of the cost and went on my way. Over the next day or so the "new" screen started to have some dead spots and continually got worse over the next few months until now where it's pretty much useless. Again, it's possible something else in the screen was damaged and a new screen just put a band-aid on it. However, I don't believe it was well repaired as over the last couple of months when a spot or section went bad, some good jiggling or tapping of the phone would get it working again. As well, even from the start, the "home" button in the bottom center was not well placed back in and was offset from where it should be. Also noticed I was fairly easily able to slide in a business card or thin paper between the screen and metal body to try to reseat the "home" button. So, the repair didn't come back looking like new and to me wasn't a good quality repair. It might be more of my issue, but I struggled to stop by this place with the way the hours are set and ran out of my 14 days from repair to take it back in at no cost (at least according to the receipt). I called once in there and left a message only to never have it returned, I could have been more persistent, but I don't have time for that. I only give a 2nd star here as at least the work is done in house and with decent looking equipment. Maybe it was just that I had an off phone (I think HTC10s aren't too popular) so if you've got an iPhone or an easier repair it'll work for you. But for me, it didn't work and I don't think the quality of the work was very good.

My wife had her iPad screen replaced at this shop over a year ago…read more We noticed the edge of the screen seemed loose several months later, but the iPad was still functioning. Then this weekend, the screen started to appear "jerky" and the iPad was pretty much useless. We called a couple places open on Sunday that wanted over $200 for a new screen. I thought we should get a new iPad, rather than spend $200 to replace another screen on an outdated model. But we took it by the shop on Tuesday when they were open during the week. The tech had it working like new within 5 minutes, at no charge, and we didn't even have the receipt from the first repair. (I'm sure they could have looked it up if they thought we were dishonest). Anyway, really appreciate the immediate attention when I stopped by and quick fix.

8.14.24 -- just an update on this vendor... went again for a repair to a tablet which was failing…read moreto hold a charge. Again, battery replaced quickly and inexpensively. They are our only computer repair place!

service is buns every time I come here the opens signs on with the door locked. Had to come back 3…read moredifferent times because he couldn't fix it right the first time.

Came in for a new screen on my iPhone 16 pro max. He had to order the parts and gave me several…read moredifferent options price wise, which was great. I left my phone there on Tuesday and he had it done Thursday morning. Very straight forward and efficient. I definitely recommend this business and would use their service again.