Customer Service WOW to Andrew at the Franklin Road location…read more My granddaughter is in the Navy and has been away from her family since September 2020, with Andrew's expertise, patience and kindness, we were able to get her gaming computer, monitor... packed up, insured and shipped with confidence that it will get there in one piece. His expertise, patience and kindness is an asset to UPS!! Thank you, Andrew for the great customer service you provided to Miranda and I, she is one happy sailor and I am one happy grandma!

I went to this UPS store to ship a package to my stepbrother which contained the flag from his…read morefather's grave the mman at the UPS store punched in the wrong address when I brought it to their attention they said it was too late to do anything about it. They would not send a request for the driver to go back and pick it up. They would do nothing to help me. They are worthless human beings. This was a veterans flag.

I've been a loyal customer of Staples since its first Staples store opened in the Brighton section…read moreof Boston, Massachusetts in 1986. Today when I visited this Staples I was heartbroken to find the store in disarray. Even though their prices were reasonable, the shopping experience was not. While some merchandise was neatly organized, others were not. Aisles were blocked with half-unpacked crates, making shopping impossible. There were no sales associates on the floor to assist customers. The employee in the Copy and Print Center was working while holding a dog on a leash and was unable to answer basic questions regarding service. The floor in some areas was dirty and unkempt. The store appeared to be going a transition with Party City, but the current state of the retail space is unacceptable. I asked to talk with the manager, and he was called but never showed up. Because I have trusted Staples for nearly four decades, I feel it is important to bring this up in my review. Not only to forewarn customers about what they can expect here, but hoping that management in Staples' Corporate Office, in Framingham, Massachusetts, reads this review and takes immediate action to address, with the local management, the maintenance and staff professionalism at this location, and rectify this situation. I've been a loyal customer for years, and I hope all this can be resolved so I can keep shopping here and truly recommend this store to other future customers.

Purchased a laptop online delivered to the store. A few hours later I got an email saying the…read moreordered was cancelled and needed additional details. I called Customer Service and they told me it was cancelled due to my billing address and the shipping address being different. I confirmed yes because it's being shipped to YOUR OWN store. The lady told me the order was cancelled in error and I'd have to re-order it online again, which means the item wouldn't be delivered in the original time frame. On top of all of that I was informed it would take up to 7 days to get my money back. Never again. What a joke.

Thought I was making a good decision visiting this store rather than going to the actual Verizon…read morestore at Valley View. What a mistake. Took two hours to upgrade two lines to new iPhone 17's and lots of promises were made. After logging into my Verizon account at home my next bill forecast was over $400 and I had four new mystery lines that weren't associated with my account showing on my bill. Took two calls to Verizon and two hours of my time to get this fixed. Ultimately the last person I spoke to at Verizon fixed my issues and actually lowered my next bill to just over $200. Also lowered my future bills by $27 from what I was paying before upgrading. In the future I'll just call Verizon from the comfort of my home and not get involved with people who don't know what they're doing. Nice enough guys but obviously incompetent. Avoid unless you like getting screwed.

I had been trying to trade my phone in for a new one. This was at the Daleville branch. I was…read morejerked around and lied to for 2 1/2 weeks. They were saying they didn't have one and that it was on order. I finally got to deal with Landon, he was very helpful and I feel like he definately was trying to help me. He got me a new phone on the spot. Got it set up, and I was on my way. Thanks to Landon

service is buns every time I come here the opens signs on with the door locked. Had to come back 3…read moredifferent times because he couldn't fix it right the first time.

Came in for a new screen on my iPhone 16 pro max. He had to order the parts and gave me several…read moredifferent options price wise, which was great. I left my phone there on Tuesday and he had it done Thursday morning. Very straight forward and efficient. I definitely recommend this business and would use their service again.

I was able to get same day service and 2 hours faster than promised time. I had my screen glass on…read moreIPHONE 11 break. Justin and staff are friendly and informative. Glad they had screen replacement in stock. Prices are reasonable and fair...by the time you order screen and by tools needed to fit device, it comes out to the same price. Thank you so much for great and professional service. I went to Roanoke,VA location near Valley View Mall.

Kyle was my hero today!! In a hurry, I left my phone on top of my car, and it died a tragic death…read more I got a replacement from the insurance company, but I had not backed my phone up and had some very important pictures and documents on it. I took it to other places in Roanoke who were quoting me $$$$, saying first they would have to put a new screen on it and then see IF they could access anything. Kyle took it in the back, got into it and transferred everything for me within an hour! This place is great!!!

I took my computer here after it randomly gave out on me. I wasn't sure if it was the power supply…read moreor motherboard, but they saw me immediately and started diagnosing the problem. We went out to get some lunch and came back, they found out it was the processor that went bad. They were very fast with everything and everyone was so nice! They figured out the problem fast, I will definitely come back to them with any computer problems I have.

I recently purchased a refurbished Dell Optiplex 3070 PC for $800. Intel(R) Core i3-8100 CPU @…read more3.60 GHz - 8.00GB RAM - 128 MB - 238 GB SSD Storage. They told me the hard drive on the computer I brought in was about to die, so I was in a jam. Not long afterward, I found the same Dell Optiplex 3070 at Best Buy for $495. Dell - Refurbished Excellent - OptiPlex 3070 SFF Desktop PC, Intel Core i7-9700 up to 4.7 GHz, 32GB DDR4 RAM, 1 TB SSD, USB Keyboard & Mouse, Windows 11 Pro - Black. I wanted to do business with a local business, but sadly, I believe they took advantage of my situation. I had done business with them at least four times prior and was completely satisfied, but I will not do so in the future. The Intel Core i3-8100 is a budget desktop processor released in October 2017 as part of the 8th Generation "Coffee Lake" lineup. I partly blame myself for not conducting thorough research before making the purchase.

We went and bought new batteries for our smoke detectors because we were tired of the beeping…read moresound. Replaced all the batteries, then a week later all of them are dead again and making the beeping sound. So now I'm thinking we were sold dead batteries. We will be buying from Amazon from now on. Also the beeping is driving me crazy

Shannon was terrific to assist me with a new IPhone battery - i have utilized this location for…read moreevery battery need for years - watches, car remotes, all those small batteries you can never find looking on your own !!! its just so easy !!!

My mom brought my dress that I purchased on Amazon, to get altered. It was ready a few days later…read more The alterations so perfect and she steamed it as well. I will bring any alterations I need in the future here. My mother said she was very friendly and absolutely had great customer service. I encourage all people to bring their alterations here.

I have used them on many occasions and have always been VERY satisfied. They are also…read moreaccommodating when you need something in a hurry as well. Trin, Thank you for always providing me with the best alterations at such reasonable prices!!!!!