Unreliable, Dishonest, and Costly…read more
If you're a business owner working under tight deadlines--and especially if you don't have a personal connection to the owner--I strongly advise you to take your business elsewhere. My experience was not only financially costly, but it also harmed my client's timeline and trust.
I was promised delivery of signs by Friday--an essential piece for my client's project. When I hadn't even received a proof by Wednesday, I called and was told it would be sent by end of day. Thursday came and went with no proof, and the same story repeated the following week. Despite daily follow-ups, including multiple team members trying to reach someone, no one followed through. I was repeatedly misled about progress: at one point I was told the signs were already in production, only to find out they hadn't even been started.
There was never any proactive communication from their side at any point. Every call, every follow-up, and every attempt to move the project forward came from me or someone on my behalf. Not once did they reach out with an update, a delay notice, or any acknowledgment of the situation.
Eventually, I had someone with a long-standing personal relationship with the owner step in to get a response. The owner falsely claimed the proof had already been sent and was likely sitting in a spam folder--it wasn't. That was simply not true.
After numerous calls and interventions, I finally received the signs 11 days late, with no proof ever provided, and at a higher price than originally quoted. Throughout the process, communication was inconsistent, promises were broken, and accountability was non-existent. Most frustrating of all, I never even received as much as an apology for any of this. With the exception of one individual who genuinely tried to help, the rest of the staff I interacted with were generally rude, dismissive, and unhelpful.
Even the owner--who was made fully aware of the situation--chose not to reach out to me directly, instead having someone unfamiliar with the issue handle it.
I understand that delays and miscommunications can happen, but this experience went far beyond that. It was marked by dishonesty, poor communication, and an overall lack of professionalism.
I will not do business with this company again, and I strongly caution any business owner--especially those working under deadlines--not to rely on them.
