I ship a lot of stuff as I run e-commerce businesses so I come a lot and it's smooth most of the time but when i'm hustling trying to pack everything in time and I arrive at 5:50 (with the open sign still lit) and am told they don't feel like it because it's close to closing time it kinda rubs me the wrong way. I'll be shipping through the post office from now on but I have had some good experiences here no doubt. read more

I attempted to take two packages to this location for UPS. I watched from my car while a pair of men left, one with a mask one without. So I walked in with my daughter not wearing a mask. Say what you will, but some people do have medical reasons for not wearing them. I don't owe anyone an explanation regarding my medical reasons, nor do I expect to be discriminated against as a result of. That in mind... while the man wearing the Cheetos T-shirt was assisting two customers rather slowly I might add, I stood about 15 feet away with my daughter and my two packages. A few minutes after waiting he looks to me directly and tells me... You need to put a mask on. So... I did. I put a mask on. It covered part of my mouth but not my nose. My daughter wore hers under her nose. A moment later the man is looking at ME again, and says... You need to wear the mask the right way. I say, "There's no law stating how I have to wear this mask." There isn't. In fact, already by the way he's treating me in front of other customers... I'm feeling incredibly discriminated against and harassed. I find it to be incredibly unprofessional for an employee to behave in this manner. He continues on with how I need to place it over my face. He did not tell my daughter how to wear her mask. I found that to be pretty odd, that he was so focused in upon me specifically. I said, you know what, I'll just leave. Frankly there are other means to mail off packages... so I went to the UPS office in Dublin and guess what... mailed my packages off for CHEAPER, and the woman there was a hell of a lot nicer and more professional... plus there was no wait. NRVShipping, shame on you... You will never have my business again, and you know, discrimination is bullshit. I've read several times Governor Northams speech and he clearly states that there are instances where people are NOT required to wear a mask, one of them being for health conditions. It is not for anyone at NRVShipping to determine what my health conditions are, or question me, or shame me publicly as a result of. Health conditions or not, I too still have things that I must do in life. Given the choice, I would certainly not have been coming into a shipping company of all places for a good time. read more

The women at operating the front desk was friendly and helpful. Very nice office environment. Shipped my packages quickly.

Was thrilled to see a box outside for prepaid shipments and numerous signs on the windows stating that masks are required to enter. NRV Shipping has always had great customer service, I'm so glad to see them acting responsibly, as other businesses in the area are not, and THOSE are the ones that have lost my business. If you can't wear a mask, STAY HOME! Thanks NRV Shipping! read more

Had my son (radford Student)send a package to be shipped overnight ($73) to me before I went out of the country. Package was not shipped for two days, arriving 5 days after he dropped it off. I Called the store and left several messages with no call backs. I finally got an answer, I left my name, number and tracking # and was told the "boss" would call me back. Called the next day after no call back, same associate told me that his "boss" is going to file a dispute with UPS. I asked the associate to have his boss call and explain that to me... The "boss" called and said he needed to file a dispute with UPS to find out what happened, I said my problem was not with UPS but with whom i paid to have a package overnighted and that i needed a full refund. The phone call ended with Jeff (the boss) telling me to dispute the charge on my credit card and never come in his store again........ Considered yourself warned. read more