First time at Fleet Feet store and was thoroughly impressed with every single detail of their…read moreoperation in Roanoke. I popped in to purchase a pair of Hoka's that were on hold for me while the n town this weekend. I came into the store not expecting much and was wowed! A huge floor space that does not served overcrowded. However a tremendous inventory of shoes, socks and other merchandise. I also picked up a few pair of Feetures socks, but they have several different brands too. I was disappointed they had few selections in Large. I found it cool that they have a 3D in sole maker. I've never seen one before. Several staff asked me for help as I browsed. I tried my shoes on with personal attention loosening the string and tying them up. I've yet to get this level of service from even my own local store at home. Checkout was smooth and I was enrolled in their rewards program. You can use the points for online purchases too! I thought the overall value of my purchase was very good. My items were quality, not cheap and I'm fine with this. Now as I travel I will look for Fleet Feet. But I feel certain Roanoke has something special going on.

Friendly staff great service , first time here have recommended to friends. Bought shoes, inserts…read moreand socks, very comfortable.

Visiting from Richmond I found a delightful stretch of Main Street where Rippe's had all the…read moreitems,of clothing and shoes I knew would make me a hero back home. The very best quality and brands and most important to me people willing to help me make the perfect choices with smiling faces and natural sincerity in service. This is a 5 star retail store that even carries top name furs. I was surprised most at the prices. Wow. Worth a trip back to Danville.

Walking on Main Street first just taking in the windows with excitement to see cloths and shoes…read morethat were very expensive looking. Upon entry found all the tailored clothing to be quite affordable . Shoes with all the different cloths and brand names. Purchased a very nice tailored shirt that will complete my tailored wardrobe. Oh did I tell you they have Brighton jewelry pieces I had not seen before. Furs although not my thing were exquisite. Wedding outfits/suits were really nice. Makes sense that they have been in business over 100 years. Sales staff don't overcrowd but are very very helpful and knowledgeable can put together that out fit for you along with fine jewelry pieces

Wonderful selection of high quality shoes at reasonable prices. Friendly staff with well posted…read morereturn policy that fits as great as my new boots!

Wonderful place purchase shoes for your little one. They carry reputable brands! Brands that have…read moreput the work into their shoes. For example, Pediped and Stride Rite for the little ones. Birkenstock, Merrell, and OTBT for the wife. These brands are going to run you a little more than some other brands, but aren't your feet worth it? Aren't your children's feet worth it?! The customer service here is amazing! Very friendly, attentive, and helpful. We would recommend this place to anyone!

I went here on a recommendation and it was GREAT! Huge selection and William was fantastic--he…read morehelped me for half an hour, no pressure, great guy and great service! He IS the SHOEMINATOR! :c)

Sometimes bad things happen for the better. It's amazing how…read morea sporting goods empire came to be from the actions of the boss of an 18-year-old kid employee named Dick, who asked the kid to come up with a list of ideas for products needed to get into the fishing tackle business, and after having been presented with the kid's suggestions, calling him a dumb kid who had no idea what he was doing. After having been selected as number 4 of Yelp's Top 50 most prolific Elites of 2025, a year when I also was awarded the Yelp Triad Squad Photographer of the Year Award at their Yelpies 2025 Award Ceremony, an event that honored the highest-performing Yelp Elites, and where last year I was awarded the Yelp Triad Squad Yelper of the Year Award, I decided that this year, as an All-Star Yelp Elite, I not only wanted to be the first to discover new restaurants and businesses, and bring them to the attention of the public, but also to uncover those found in hidden paths that for one reason or another have not reached the public in its totality. And Dick's Sporting Goods in Roanoke, Virginia, is a perfect example. Just the other day a good friend of mine recommended me some comfortable HOKA Clifton 10 sneakers he had bought at this Dick's Sporting Goods store. So after finding those sneakers in their app that I had in my cellphone, I drove to their store today in my pearl white Lexus to try them on. This Dick's Sporting Goods store located next to the Valley View Mall in Roanoke, Virginia, is majestic in size to the point of being intimidating. After entering their gigantic entrance, it was like arriving to a whole new world where everything sports reigned. Absolutely everything you could think of that had to do with sports, they had in their infinite inventory very well arranged in categories throughout the store. At the end of the store, they had this relatively new and well designed open area where the sneakers department was. When I arrived, I saw a couple of tables with HOKA sneakers on display. They also had a small, easy to use computer to help customers find the perfect shoe they were looking for. But what I couldn't find was a sales associates to assist me to find the sneakers I needed. An order gentleman finally came out and didn't even greet me. I had to ask him if he could help me find the shoes I needed. He didn't seem too friendly, but he went back to get the men's HOKA Clifton 10 in black size 9 for me, in regular width and wide. He brought the two boxes and laid them on the wide bench where I was seated, not being helpful at all to put them on. I asked if he had a shoehorn and he said not at Dick's, like if I was crazy to ask that question. All the time he was ignoring me and not giving me his attention. It was the worst customer service that I had ever received anywhere, especially here that I thought was a high-end Sports category store. He looks at his watch and tells me it's his check-out time, that the other sales lady could help me. She was a bit kinder and knowledgeable but also delivered lukewarm service. After trying on the sneakers I had gone there for and feeling comfortable with them on, I walked over to the front cash register to pay for them. On my way there I saw one of the managers and asked if I could take some photos of their store for this review and he told me it was not allowed, that I had to get permission from corporate. I don't understand how a store of this nature could have employees and managers with such poor customer service skills. I guess they remain in business just because they have a well stocked store with a great variety of good quality products nicely displayed. The young gentleman in the cash register was also the same. Very serious and didn't even say thank you for shopping here. What a pitty, all the employees in this store seem to be treating their customers just as the boss of the founder treated him when he was a kid, disrespectful. I hope that corporate reads this review and takes actions in the recruitment and development of their employees, starting from their store managers and down the line. And that they listen to their customers and treat them with the respect they deserve.

* Please note i have previously posted about this issue at the Christiansburg store. As it also…read moreinvolved the Roanoke store I am posting about it here as well. Went to the Christiansburg location to buy an in-stock bike. I was told they could not sell it to me in the box. I explained I was from out of town. Didn't matter. I explained that my wife bought a bike in the box in the Roanoke store the previous week. Didn't matter. It's listed in stock and available for pick up. Didn't matter. It's right there. Didn't matter. Is this the policy because Roanoke did it. Not a policy... it's our "preference". Great, please sell me the bike. Didn't matter. Manager intimated that I wasn't being "professional" (not cursing or yelling on my part... just flabbergasted that it's this hard to hand Dicks money), and threw his staff under the bus -"I thought my employee could handle this" (I wasn't looking to be "handled" just wanted to buy a bike). He also said " I was going to offer you a discount". I explained I do not want a discount... I just want the bike so I can go riding with my wife this weekend. Didn't matter. I asked if it could be transferred to Roanoke in the box. He said that if Roanoke "wanted to get in trouble they could" and announced he had to go pick up his brother. Told him to drive safely. OK, is there another manager? 2nd manager refused to sell me the bike. Can you transfer to Roanoke? 2nd Manager (Ryan... although I don't believe this is how he spells it) said he would if it was OK with the Roanoke manager and even offered to drive it down in his personal vehicle after his shift (well done Ryan). Didn't matter because the manager in Roanoke would only do this if I picked it up at closing time. Can't I pick it up tomorrow? Only if it's "9AM sharp". But I'm out of town. Didn't matter. Roanoke manager "didn't want it on their floor". So I have to pick it up by appointment at your convenience rather than tomorrow afternoon? Didn't matter. What gives? Obviously not a liability thing- they were happy to sell me the bike in the box as long as I was willing to wait a day, go to a different city, and show up precisely when they preferred (when I was out of town). As they had told me the regional manager was coming into town and the communication seemed to oddly revolve around winning rather than selling me the bike I told the 2nd manager to give my number to the regional manager and that we could either work the issue out (wherein I simply hand someone a credit card and receive a bike) or I would just return the items purchased last week (incl. helmet, gloves, chain, vehicle rack, etc ). If I could have returned the first bike I would have (although it wasn't ridden it had been purchased over 24 hours ago). Interestingly, I was told that 24 hours was the policy but the store manager could override the policy. So the manager can override policy? Uh... OK. Having spent an hour and a half of my life attempting to buy an in-stock item, my desire to attempt to assist a third manager in a second store to understand this incredibly flawed internal logic had vanished. No call from the district manager yet so in the end I returned the above items to the Roanoke store as bike accessories do me no good without a bike. Despite my best efforts, and an hour and a half of my life, I could not hand anyone at Dicks my money today. Weird.

Was looking at shoes and an employee had me move out of her way to get to the rack on the other…read moreside of me. This is a small space and if it had been crowded and no room for her to get to the other side by going right instead of left I wouldn't have cared but apparently I was not as important as the clothes she was trying to put away. I will spend my money elsewhere.

So I don't know sh*t about womens shoes, but I do know this place is both here and in the Greenbiar…read moreand carries some very nice high end shoes. Packed with shoes all nicely laid out it must be a women's wet dream......sorry about that one......just don't know how to describe that "Sex in the City" thing *grin*.

This boutique is totally cute, and totally an unexpected find in Lexington…read more They had cute quality brand name shoes on clearance for 20 dollar a pair. I scored an Ella Moss top for 30 dollars on clearance, and Free People jeans that make my a** look fantastico. The southern ladies that run the shop are super helpful and hospitable. If I am ever down in Lexington again I will hit up this place for sure. In fact I may have to go back tomorrow before the wedding I am in town for to get that totally cute plaid coat I saw.....

i love this boutique so much!!! the jewelry is so cute and in style and the owner is the sweetest…read morelady, she has a conversation with me every time I come in! overall i love coming in here.

Went there to buy a pair of shoes. The elderly lady at the front desk was mean and rude for no…read morereason. I thought it will be a nice place as it's the biggest shoe store in Martinsville but I'm super disappointed and would not go back there. Wouldn't want to give it even one star.

Always enjoy shopping at this store. Helpful customer service and great sidewalk sales. I was…read moretold any Shoe Dept Encore store could call, make product inquiries and the store, the Martinsville, VA store, would've been happy to hold any item for 48 hours, if the customer so requested. So the Shoe Store in Newburgh, NY is alien to this concept, then? Yup. This is why I'm a repeat customer to Martinsville, VA and no longer one in Newburgh, NY. And, I'm telling EVERYONE I know.