Great selection of boots for the value! I would definitely shop here again and recommended to…read morefriends

Was a great atmosphere and was a really nice store. However, today when most of Americans are…read moreconscientious of wanting to support local and American made products you would think a "cowboy" and western store would fit that model. This store misses the mark of Made in America. Every brand I came across was Made in China, Mexico or Bangladesh. Very odd and so disappointing. I was going to buy a beautiful Aztec print cardigan for $90+ but decided not to when I saw the label. Disappointed to say the least.

Unimpressive customer experience. No one offered to assist me, though some young chub offered…read moreunasked-for, condescending "advice" that I guess he thought was a witticism. I spent several hundred dollars here because I was in a rush to get some new appropriate clothes for an out of town wedding. I shouldn't have let my impatience get the better of me and went elsewhere. The sports jackets are cheap, and while the slacks are fine, the tailored pants cuffs didn't last past their first washing. Ridiculous. Nonexistent service. Inferior product. The worst tailoring I've ever seen. Avoid this place.

Went to the Valley View location for suit rentals for my daughter's wedding. We were "helped" by…read moresomeone named Terrence, said he was the manager. He was extremely rude, condescending, and acted like he didn't want to be there. He couldn't even be bothered to take out his ear buds to properly take care of us and really did t seem to know what he was doing. When the suits came, none of them were right and when we voiced our concerns to him, he became argumentative and the condescending behavior increased. If he's a manager, that's doesn't say a lot about your business. I will not recommend this store for anyone needing anything related to suit rentals or purchases and I really hope the leadership looks real hard about who they have employed there and who they promote.

Orvis is an American, family-owned retail and mail-order business, founded in 1856 in Manchester,…read moreVermont, by Charles F. Orvis. It is the oldest mail-order retailer in the United States and a leader in fly fishing, hunting, and sporting goods. In the beginning Charles Orvis opened his shop to cater to wealthy tourists, quickly establishing a reputation for quality fly-fishing tackle, pioneering mail-order catalog sales. The company struggled and financially collapsed during the Great Depression. In 1939 businessman Dudley "Duckie" Corkran purchased the failing company for $4,500 and revitalized it. Under Corkran, Orvis expanded its product line to include clothing and opened its first retail store in 1941. In 1965, Leigh Perkins purchased Orvis and transformed it into a lifestyle brand. He diversified the product range to include hunting gear, apparel, and dog accessories, and pioneered customer acquisition techniques by exchanging mailing lists with other retailers. He also established the first U.S. fly-fishing school in 1966 and introduced sporting clays to America. Leigh Perkins passed leadership to his sons, Perk and Dave Perkins, and later to his grandson, Simon Perkins, in 2020, ensuring the company remained family-owned. The company has expanded into e-commerce and has launched innovative Rodeo technologies like the Helios, and continues its commitment to environmental stewardship through the Orvis-Endorsed programs and conservation initiatives. Today, Orvis is an international, multi-channel retailer with its corporate headquarters in Manchester, Vermont, and major operations in Roanoke, Virginia, and the United Kingdom. When I moved to Roanoke, the first gift that I received from a friend was an Orvis Weather Breaker Jacket. And though I still have it today, it is worn down and I thought it was about time I got a new one, because its one of my favorites and practical things to wear. So I headed to the Orvis store located in the heart of Downtown Roanoke, on Campbell Ave. Once there, a young gentleman greeted me and listened to what I was looking for. Then he showed me around and pointed out the jacket I was looking for, as well as several new items that would serve my need as well. He did a great job in following one of the company's core values that states: "Surprise & Delight Your Customer." He listened and built a relationship by being curious, personal, friendly & fun. He also earned credibility and trust by being open, honest & down to earth. And you could tell, he took pride in their products. When I asked him if they were having any Black Friday Sales this year, he told me he didn't know yet but that I could find some sales going on now in the company's website. When I asked him about a Bison Wallet they used to have, he showed what they had and was surprised they didn't have it on display but thought it might be coming in shortly and also suggested I look for it on their website. As we walked around the store, I was very impressed by its cleanliness, interior design, product display, and nice lighting treatment. All items were display to show their best. I also enjoyed viewing their fly-fishing equipment. After all, I have enjoyed fishing all my life and Saltwater Sport Fishing was my one of my favorite hobbies as I was growing up and being the youngest person to win the prestigious Yearly Cangrejos Yacht Club Fishing Tournament in Isla Verde, Puerto Rico by catching and landing a 403 lb Blue Martin after three and a half hours of struggling with him. In another occasion I also caught a 97 lb Bull Dolphin or Mahi-Mahi, also called Dorado, when I was even younger. I thanked the Orvis associate for his assistance and help, and promised to return on Black Friday to see what's going on there. I remember one year they had a roulette or something similar that gave you a discount of different amounts, depending what you picked. One at home I went to their website, found the sale the sales-associate was referring to and purchased the jacket I wanted to replace my worn down one. I highly recommend you visit this store if you're a local or a tourist. In it you will find nice, quality merchandise, and exceptional customer service, creating moments that exceed our expectations.

I was walking around downtown with my wife, dad, and son while we waited for it to be time to head…read moreout to the airport. Since it was Memorial Day most stores were closed. Not Orvis. My dad went in to look at some shirts. I had no intention of flouting anything but when I saw the style, which is similar to Colombia and other outdoors brands, I decided to try a few shirts on. I ended up buying two and my dad bought two as well. The employees at the store were very friendly and eager to help. As we left I noticed a sign outside where they offer free fly fishing 101 classes.

Tomas went above and beyond to help me pick out the right sizes, color pallets, and fit according…read moreto my needs. Not only a superb salesman, but an encouraging, warm presence! Big shoutout to him for all his help, and I will certainly be returning to this location!

Noah helped me yesterday. I needed 2 dress shirts. He also helped me find some slacks and was…read morewilling to look through the rack for my size.

I dropped in to look for a few summer tops for my new job. The sales clerks were unbelievably nice…read more I found a super cute sweater in just the right size and color for my daughter. I told them it was for my daughter and I was going to mail it to her as a treat. They boxed the sweater up so nice. I appreciated how nice they were to me even though I was shopping the clearance racks. Thanks ladies.

Although The store was absolutely done well, and all the clothing was very cute and was displayed…read morenicely it, the staff ignored me. I entered the store and no one even bothered to give me a second glance. I then walked around the store many times and again no one bothered to ask if I need the anything, tell me about the sales tell me about the clothing or even say hello! I think I was judged upon my which at the time I was meeting with a contractor so I just had jeans on and a Tshirt shirt, however in customer service you should treat everyone well. It was almost like I was in the movie pretty woman with plenty of money to spend but everybody treating me terribly. They need to get those associates a major customer service training because they don't know what customer service is!!! I wouldn't have given them 2 stars, but they did have nice clothing.

I always pop by Rugged Wearhouse when I'm in town because I always find a great deal here…read more On this most recent trip I got an Express puffy coat for... check this... $3! I also got a Levi's shirt for $5. Granted not every trip reaps the same rewards and both items were on clearance but over the years, I have gotten many a deal here and left the store feeling very happy. You can't walk into Rugged Wearhouse with certain items in mind. If you keep an open mind, and keep your eyes open, you will find some unexpected deals from apparel to shoes to accessories to home furnishing... Rugged Wearhouse will have a deal for you somewhere, somehow.

Went there today. Big sign still up. Looking into the store it is completely bare empty. No…read moreclothing racks no registers nothing. Looked online nothing online that says that it was closing. Looks like it simply closed the doors without a word. I was there maybe 2 months ago. Saddens me that is gone

came here looking for a shadow box that was online and couldn't find in store. asked an employee…read moreand they said that it should be and that they arrived a month ago. He went all the way in the back stockroom for about ten minutes and actually came out with what we were looking for!! Absolutely phenomenal customer service, and the store was spotless and easy to navigate, as opposed to michael's. They actually honor their online sales which is such a breath of fresh air after being in michael's where they tried to charge us twice the price in store vs online. Highly recommend shopping here for craft supplies, the environment is so much better. :)

I really dislike giving negative reviews, but I also cannot tolerate rude behavior .. And, this is…read morethe first time I have felt compelled to write a review BECAUSE of a manager's explicitly rude behavior. I was referred to Jo-Ann's by a [male] clerk at another local store when I asked if they carried a little sewing kit. When he told me about Jo-Ann's I was not only grateful, I was happy to be able to check it out because I love fabric stores. And, the fact that this one had a smattering of craft supplies was also a plus, since I also need spray adhesive. I browsed the store and found a couple more items to purchase, including some burlap. The young woman at the cutting counter was helping a family when I got there, so I took a number and patiently waited for her to cut fabric for her other customer. The manager of the store, Jason, busied himself inventorying thread nearby. While I was waiting, and elderly lady walked up to Jason and asked if he could help her check out up front. Jason got up pretty quickly, but as he walked past her he said something to the effect of "there's a bell up there you can ring to get our attention." On the face of it, that wasn't a bad thing to say, but his tone and attitude were condescending and impatient. He came back to his task pretty quickly, seemingly ignoring the fact that I was still waiting at the cutting counter. Eventually he walked over to see what was taking so long, but did not ask to cut what I needed (1 yard of burlap). I'm not sure why, but the young lady who was working there stopped helping the other couple and came to cut my order. Once she had, she offered to ring me up, but I told her I would go up front. Jason had come back over to the counter at that point and said that I should wait at the cutting counter 'because she'll be just a minute" and went back to his inventory. There was some discrepancy with the other customer over the price of the fabric and the cutting clerk had to try and resolve it. At that point Jason came back, commented about the fabric price (again in a snide way) and then turned to me and said "I can take you up front. Apparently they are having 'issues'." In between he had interacted with a couple of other shoppers and said some things I don't quite recall, but again seemed rude and condescending to me as I watched. The husband who was at the cutting counter and I exchanged looks and a brief remark about how rude he was being as well. So, I took my stuff, and the number I had originally pulled, up to the front and figured I'd be out in a minute and be done with this experience that was getting overly negative for no apparent reason. I asked Jason if he could throw away the number ticket and he reached for it, but as he did, he snidely said "you only need a number if there's a crowd of people." Well that was the last straw, and I started to tell Jason that I had been watching and listening to him interact with others only to find his attitude to be poor, and that ..." Well, Mr. Attitude started to ARGUE with me - and interrupted me to do so! No apology, not appreciation for the $40+ I was spending, he just kept escalating the issue. And, he rolled his eyes at me, and told me he received compliments all day. To which I replied "well you're not getting one from me." Honestly, I think Jason has some deep-seeded issues, but I could be wrong. Maybe it was just that day and that particular set of circumstances. But I'd be willing to bet that Jason does not have as good a reputation among customers as he thinks he does. And, like I said at the beginning, I have never had such a poor interaction with a store manager - much less one in the NRV as I did on Sunday. So, buyers beware, if you go to Jo-Ann's you may find what you're looking for, and more, but if you have to interact with Jason, you may be in for some verbal abuse. Needless to say, I'd rather drive to Roanoke, or find another store to shop in than deal with Jason again. Maybe Jo-Ann's should have an experience survey like Michael's does to collect some info on how they're doing.

I shopped at Fink's Jewelers in Roanoke, Virginia on my way to Chattanooga Tennessee. I was…read moreassisted by Ken in Roanoke, Virginia. I also shopped at the Chattanooga location when I got into town where I was assisted by Luis Rodriguez and Alex. My experience at both locations was exemplary of what a shopping experience should be for high-end jewelry and luxury watches. Since I was relocating to Chattanooga Tennessee. I wanted to build a relationship with a local dealer for watch brands and jewelry that I plan on buying. I primarily worked with Luis Rodriguez at Fink's Jewelers in Chattanooga Tennessee. Luis was extremely helpful, knowledgeable, professional and also very easy to work with. Luis spent an extremely generous amount of time guiding me through the process of selecting my first watch that will become part of a collection of luxury watches. While there I also saw a piece of jewelry that caught my eye which is rare. I have very specific taste in jewelry and it's very hard for me to find anything I like for myself or as gift for someone else. However, the selection at Fink's Jewelers is quite exceptional and I actually found a wide variety of stunning pieces I admired. So, I also picked a beautiful necklace along with my first watch during my visit to Fink's jewelry store. I don't often write reviews, but I was so thoroughly pleased and happy with how everything went. So much so, that my entire experience at Fink's jewelry and with Luis Rodriguez earned my praise and a very positive review. Overall Fink's jewelry earned my business for their gorgeous selection of high quality luxury watches and jewelry and the best customer service one could possibly ever hope for. I will be doing business with Fink's jewelry and Luis Rodriguez for years to come. Highly recommended! Rich Casey

Erin did it again! Another great service experience thanks to her and Fink's Jewelers in Roanoke…read more My silver (handmade by Jeff) looks as shiny as white gold My engagement rings fit perfectly, finally! And my diamond wedding band is back to its original brilliance So glad I dropped them off before vacation for a cleaning, buff, retouch, and sizing I highly recommend reaching out to her for all next sales and service!