I go to the one in Blacksburg, VA all the time. The 1st thing that I would like to point out is the…read moreexcellent customer service. I went there today and they were already trying to help me before I could even make it through the door. But seriously, they are always super helpful, knowledgeable, and friendly. 2nd, it is so much more convenient when you need to pick up just a couple of things as opposed to driving to the neighboring town to hit up one of the big hardware stores. Besides, I like to support the local economy in Blacksburg as much as possible.

Heavener has expanded their inventory in the last half year and added a large section for gardening…read moreand patio. They always have had friendly, knowledgeable and helpful staff. I have saved time and money on so many house repairs going to Heavener rather than Christiansburg and buying one washer rather than a pack of 10.

There is no need for resolution. I have resolved the issue as I purchased a water heater from…read moreLowe's. The heater was delivered the morning after the purchase. Yep, they delivered it in the snow. Perhaps the best resolution would be that Home Depot create an in house delivery service. It is apparent that the outsourcing the delivery of your product is not working for you.

Bought a refrigerator, delivery was bungled and then the delivery warehouse canceled the…read morerescheduled delivery without informing the store. Store was very complacent about letting the delivery know about the unauthorolized cancelation! It is a shame that a national store can be this cavalier with customer time and money.

Had a bad experience with Harbor Freight today.  Purchased 2 motorcycle chocks in Urbana, IL on Jan…read more25, 2017.  I needed to transport 2 motorcycles, one larger than the other.  The first chock I installed would not work on the larger bike so I used it for the smaller.  I then had to purchase a different chock for the larger bike.  A couple of weeks later I am back in Virginia and want to return the unopened 2nd chock for store credit at the Christiansburg Harbor Freight store (store number 625).  I went through numerous conversations with the two stores (Christiansburg and Urbana).  In the end, even though I have the record of the purchase on my credit card and the box is unopened, the Christiansburg store would not issue me a store credit for a return.  Further, when I look at their website to see if another remedy for this matter exists I found the following statement under returns and exchanges.  Item 8.  The manager has the right to refuse returns of any item, at any time, for any reason.  You would never see this at Lowe's, Home Depot, Walmart, etc.  Let the buyer beware.  I will never purchase another item from Harbor Freight. Ed McClure Willis, VA

From the owner: Harbor Freight Tools is the leading discount tool retailer in the U.S. selling great quality tools…read moreat "ridiculously low prices" in stores nationwide. Harbor Freight Tools stocks over 7,000 items in categories including automotive, air and power tools, shop equipment and hand tools. With a commitment to quality and a lifetime guarantee on all hand tools, Harbor Freight Tools is a favorite of automotive and truck repair shops, government agencies, schools, manufacturers, contractors and tool enthusiasts who want top-quality and great selection and value.

I had my fence installed by Lowe's. Horrible experience and what's more they left excess materials…read morefor me to dispose of and the excavated soil cleaned up. Unprofessional all around and I didn't even get a response after calling them back several times!

Purchased 2 cans of brown fusion spray paint on 7/31/25. Used the first can to paint a table. Ran…read moreout and started on the second can. The paint did not match as one can was a darker brown than the other. Brought both cans back to Lowe's. Lowe's refused to refund the can that was already used because it was empty. Just exactly how do you think spray paint is used? Should we automatically assume the paint does not match and use a little bit from both cans to start? This suggestion from Lowe's is asinine and reflects the knowledge base of the customers service personnel.

Not fancy but they have everything you need to successfully complete your project. Also, there are…read morenice, knowledgeable employees, good store hours, easy to find, and parking is easy too!

This is the best home/hardware store I've ever been to. Honestly…read more Every single member of the staff is wildly helpful. They're so knowledgeable about so much. I come here a lot since we just bought our home and it needs some work. Anytime I'm in there, I can easily find someone who knows just how to help. If you need anything for your home, this is the place to go.

Went in for a pair of door knob's and left with door knobs and a great set of steps for my pier…read more The entire experience was amazing. The two gentlemen that assisted me with my purchase went above and beyond. They knew I was going to install them on my pier 250 miles away so they were very meticulous when rounding up all the parts needed. They were very friendly and courteous I'm a DIY kind of guy so I have a lot of experience with hardware stores but not one of them could hold a candle to the customer service I received at this store. Hats off to you two Van

I cannot believe Stihl authorizes these people to service their equipment. Maybe Stihl does not…read moreknow how they treat people and their equipment. Well, they will very soon. My mother-in-law took her Stihl blower in to have the primer bulb replaced. That was all it needed. That was all she wanted done. What they did to her blower was criminal. Not only did they not replace the primer bulb as she had ask, they broke the throttle lever off the carburetor when they dis-assembled it. Why they dis-assembled her blower to replace an easily accessible primer bulb is beyond any conceivable explanation or understanding. When she went in to pick up her blower after being told it was ready, she was handed a bag of parts, and a bill for fifty some dollars. They had the nerve to tell her (after they broke the carburetor) it needed a new carburetor, and it was going to cost as much to repair the blower as it would be to purchase a new one. Then they charged her fifty some dollars for their "fine" service. All it needed was a primer bulb! You can see in the attached photo the condition in which they returned her blower. If legible, the broken throttle lever pieces are circled in the photo. Unbelievable!!! Had this happened to me, these people would be in court making reparations for the damage they caused. This is truly criminal taking advantage of a person in this manner. If I heard one day someone burned them out, I just might have to smile.

This store is handy. You can find a lot of gardening and landscaping items at the center. They have…read morea nice snack collection, including Birch Beer.

Like many Ace hardware stores, this place is larger than you expect and chock full of needful…read morethings. It was fairly quiet, but I was able to find the propane I needed. As far as price, they're all about the same. The staff I encountered were friendly enough. I'd come back if I needed to.

This Northwest Ace Hardware is the best!…read more Located in Clifton Forge, this place exudes the epitome of a small-town business vibe that has friendly, welcoming, and a more-than-helpful staff! The store itself is also large, which is jam-packed with offerings in hardware, lawn and garden, paint, plumbing/cleaning supplies, electrical items, hand and power tools, housewares, nursery, sporting goods, and even a Hallmark and a gift shop! It seems like it's a favorite spot of the locals, as the place was busy and the patrons seem to be taking advantage of their great deals and competitive prices. We came here to pick up some ornaments; feel free to call them ahead and put items on hold - they'll be happy to do so for you! The parking and the entrance is in the back! +Hallmark located inside! +friendly and helpful staff! +parking and entrance in the back

The staff here is very knowledgeable. They know their store inside and out, and can tell you…read moreimmediately if what you need is in stock. If they don't have it, they can tell you which nearby town and store does. Or they will order it and have it shipped to your house. They treat you like a human being when you walk in the door and will go the extra mile to help you as a customer.

I purchased a Riccar R30D and I love it! All the features I could ever want - edge cleaning,…read morelights, 6 levels of cleaning from shag to bare floor, adjustment of suction on tools, a LONG CORD, extension wand, attachments, light weight. It's not self-propelled but it's not heavy and the Tandem Air suction nicely pulls it along. After 15 years of a bagless top of the line vacuum, I was surprised at the benefits of a bagged vacuum - no more spilling the contents of the cup when emptying it, no more leaks between parts spewing dust particles. I had not heard of Riccar before but Brian, Taylor, & Keith showed me the video of the factory in Missouri and the machine they themselves made. Since the machines are made in small batches, I had to wait for 2 weeks for my machine. In the meantime, they had a loaner Miele that they let me use. The warranty/maintenance plan on the Riccar is top notch. Made in America, great machine, great warranty, and above all FIRST RATE CUSTOMER SERVICE!

The repair service is really a resale business. It's an attempt to get you buy someone else's…read moreabandoned vacuum. The repair guy is really off putting. You feel like he is telling you a lie from the moment he starts talking.