I request new sim card one month ago, but still no shipped yet. they told me it will take 15 days…read moreat the beginning

The reviews are correct. This business is terrible. I had to call back at least 5 times in 1 days…read morebecause of bad connection or either the employees just hung up. I got an email saying "would you like a "free tablet " There's that word "free". I should have read the reviews on Yelp first, dog it!(and that's not the word I really want to use.) Well, I was trying to cancel it all the same day but because of the disconnecting I was not able to. Then I finally got a rep(?) that I didn't loose connection with (that's why I said that they hung up, I guess because I used the word,"cancel ") told me the cancellation department was closed. All that time trying to cancel and mind you I had no paid the "$11.00 dollar fee" nor had I completed signing up according to the recording and they had already removed my ACP connection (application transfer) to Excess Telecom. I finally got to speak with the cancellation department and they said that it would take at least 2-4 hours to transfer it back. I emailed ACP and they still showed me transfered to Excess Telecom. So now I have to call: Sorry ass, Excess telecom back. Why should I do business with a company that keeps getting disconnected?? They better hurry up and fix it!! Correction: not paid not no pay. I couldn't back up and correct it. Have a great day.

Been having issues with intent service in rocky mount for about 2 months. Technicians have been out…read moremultiple times and problems persist. Now I've been out continuously for a week and they tell me the soonest they can have someone out is 23rd (service went out 15th) and the only reason is simply due to me being in rocky mount. They are understaffed and quite frankly, unprofessional. Don't offer your services in an area you cannot maintain in a timely matter. I would avoid this company at all costs, especially if you live anywhere that's not Lynchburg.

Worst internet provider in the history of internet services…read more the amount of times the internet goes out is not worth the inconsistent service.

While visiting from out of town, I had an unfortunate experience with the customer service at this…read morelocation. I typically do not leave reviews, but the interaction I encountered was disappointing enough to mention. The service representative, Amanda, came across as unprofessional, unfriendly, and unwilling to assist. Customer service should reflect professionalism, attentiveness, and respect, and unfortunately that was not my experience during this visit. Based on this interaction, I would rate the experience very poorly and hope management addresses the level of customer service being provided to customers.

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.