Darryl is the absolute best! He fixed my phone in under an hour and was incredibly kind. The store…read morehas a wonderful selection of cases and phone supplies and they're incredibly reasonable. I needed a new OLED screen replacement and other places quotes were $300 and up. At World Phones I paid $205! 10/10. Definitely recommend!

Black iPhone screen of death was cured by World Phones. Quick same day service and fair prices…read more Would definitely come here again

Anthony didn't bat an eye when I swooped in 10 minutes before closing, nope! No heavy sigh, no…read moreattitude...he greeted me kindly then settled in and spent the next 40 minutes delivering an amazing example of thorough and thoughtful customer service. I'd ordered 2 routers on our family plan but only 1 showed up on his end...no problem, he created a new one, activated them both, and labeled each box so I didn't mix them up. Manager Perla was at home by then, but responded immediately to his text and waived my activation fee. As he was finishing everything up, he noticed that he'd forgotten to put one of the routers back in its plastic bag before boxing it up, stopped, unboxed it and put it in its original packaging. It's not a big thing, obviously, but I remember being impressed by his dedication to doing things right. Keep an eye on this guy; I predict he'll go far!

Nico was great! It was so kind of him to come to our home to help us with our TV and internet. He…read moredid this after he got off work. God bless him!

Today was my first time at this aTT in Pinole and have to say Parris was phenomenal. Before I boast…read moreabout him and the quality service my father and I received I need to mention about the other man who was working who seems to have this cocky attitude about the job. Jesse, I saw your name tag, I wasn't very fond of the way you treat your staff nor customers. Here was my experience. We walk in, Parris greets us, and asks how they can help. We start getting set up with a new phone upgrade, and just chatting about what I want in a phone and what I'm looking for. He suggests the new iPhone we like it. Goes to check the timer on the safe and there's a lock on it for now. Since they have the timer safes with the phones no worries we have time, now we are talking cases he shows us where the cases are and he leaves us to go check on some stuff. I'm looking at cases with my dad it felt like not even a min passed and I hear "PARRIS GO HELP THEM WITH PHONE ACCESSORIES AND STUFF" I get up and look over and say "we are good he was just here" look over at parris and gave him I'm sorry he's talking to you like that and the why is he rushing us right now look. (Mind you it's like 11 am give or take) Anyways, we get back to our sale. A new customer comes in and Jesse is working with some customers, and Parris greets the new customer, and Jesse greets him on a first name basis. Both say they will be right there. Jesse finishes first and goes to greet the new customer. Chats with him a bit, then says okay well Parris you're almost done right, he can help you cause I don't do cellular phones. Parris also while Jesse is pestering remains calm and like he's used to this, and still handles the sale with us wonderfully. Customer service isn't just when you're talking directly to the customers Jesse.

Never go to this store ever! The new manager. The old…read moremanager are all the same. They are not able to help you because they are not an OFFICIAL AT&T store. It's better to just drive to Richmond store . At least the Richmond store can help you. And look into your account. FYI- The Pinole store can't help you. They will only SELL to you! Do not go to this store. EVER.

I left Best Buy finally feeling satisfied and relieved after getting honest answers about my car…read moreaudio situation. Imanol and Carlos from the audio department took the time to properly test my equipment, explain everything clearly, and help me understand what may have happened with my previous installation. They were patient, professional, and transparent throughout the entire process. After everything I had been through, I truly appreciated finally speaking with people who focused on diagnosing the issue instead of immediately placing blame elsewhere. Their honesty and willingness to help made a stressful situation much easier to deal with. Thank you again to Imanol and Carlos for going above and beyond to help me.

I bought a laptop at Best Buy and try as I might, it just didn't work for my needs. I tried…read morecalling tech support and got nowhere, so I went to the Pinole store and was delighted to meet the team of service professionals who took care and attention to listen to the situation and worked hard with me to find a way forward. Thank you, especially, to Kiran and manager. I'll be back - the product selection, but especially the customer service, is top notch!

The young girl at the front desk appeared to be training another. Her attitude was horrible. She…read morewas extremely rude and refused to give me a break down on the price for a new sims card and to activate my phone. Her attitude was totally unacceptable. She should be reprimanded. I will never refer anyone to that store. I was kind to her the entire time. I am elderly and could not hear what she was saying. I informed her that I had tinnitus and I could not hear her over the music. She said, the music isn't loud and became more rude never giving me a receipt with the break down of my purchase. I did't ask her again. I knew I could contact my credit card company. Being retired law enforcement I felt sorry for persons of color coming into this store. She was extremely provoking and I knew it would be a problem for someone who will not accept her rude behavior.

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

So my sister's phone screen broke and had irreversible water damage but it took the owner less than…read more20 minutes to replace screens and troubleshoot. Its unfortunate the phone wasn't working but he also sold iPhones for cheap so it worked out. The store is a metro pcs snd its really clean and even has a little place for kids to keep them busy. And theres a stand you can make yourself some tea while you wait! I would put some music on as it was really quiet. But great service and will be coming back for sure

From the owner: We are a very dedicated cellphone repair center that can offer you complete cellular repair…read moreservices. Our technical team are highly qualified, efficient and are experienced enough to repair broken phones thought to be beyond repair. We are knowledgeable about many manufacturers' phones and their replacement parts. We are one of the leaders in this industry, and maintain the highest service standards. We are a one-stop cellular repair center for: -GSM Unlocking -Broken Screen (Touch/LCD) -Water Damage -Software and Hardware Updates -Data Transfer and Data Recovery -Password Removal -Loaner Phones Available to Customers -Charging Ports -Head jack -Ear Speaker -Microphones cell phone repair celluar repair phone repair nokia window motorola apple samsung glass touch digitizer lcd iphone 4 4s 5 5s 5c note galaxy 1 2 3 zte lg htc one nexus ipod ipad air tablet tab 10 android s1 s2 s3 s4 s5

I was surprised at all the negative reviews and felt the need to post my own…read more I've used Victor off and on for years - computer issues, phone issues, etc. Each time, he fixed everything and didn't overcharge. In fact, one time, I actually paid him more than he asked for because he had spent so much time on the problem.

Excellent and fantastic customer service…read more Low price and cheapest in the area. 5 star service.

Got 2 telcel sim cards before Mexico trip. Was assured I would be able to activate and add a plan…read moreonce in Mexico. This morning I arrive in Mexico, and the sims are invalid and expired! I had to purchase new ones. I am a frequent traveler and know what I am doing. I was assured these SIMs would be ready to use in Mexico, I made very clear why I was purchasing. I would hope for a refund at the very least. I'd also ask the store owner to not promise what they can not deliver to prevent future customers from having similar problems.

This place is awesome! My screen was completely shattered on my phone and in one hour it was…read morecompletely repaired for an exceptional price! this place saved my life!

Not friendly,don't know the policy and not helpful. VERY RUDE!!!!! Can't understand what you are…read moresaying.....His name is SAM in the pinole store by big five

The young girl at the front desk appeared to be training another. Her attitude was horrible. She…read morewas extremely rude and refused to give me a break down on the price for a new sims card and to activate my phone. Her attitude was totally unacceptable. She should be reprimanded. I will never refer anyone to that store. I was kind to her the entire time. I am elderly and could not hear what she was saying. I informed her that I had tinnitus and I could not hear her over the music. She said, the music isn't loud and became more rude never giving me a receipt with the break down of my purchase. I did't ask her again. I knew I could contact my credit card company. Being retired law enforcement I felt sorry for persons of color coming into this store. She was extremely provoking and I knew it would be a problem for someone who will not accept her rude behavior.

These guys did a fantastic job, and were really quick with the repair!…read more I called them a while back to ask about second hand phones they have for sale. The had a nice selection it sounded like over the phone. A few Iphone 4's, 5's, and 5S's. And, prices seemed really reasonable. But I never made it down to their shop. I made due with an older phone i had stowed away in a drawer. This time I needed my glass screen fixed on my other iphone 5. I love my Iphone 5. I dropped it within the first few weeks I had it. It survived the drop pretty well, only had one minor crack on the front glass. But, Ive been living with this blemish for a long while. Then, just recently I closed the hood of my car on the phone! Arg! DOH! it was pretty much toast. broken glass everywhere (you know the song) And, the bits of glass would get all in my fingers. So, being the cheapskate that I am, I bought a repair kit and parts on ebay. I did a fairly good job switching out the LCD screen, but got to a part in the process, where things weren't quite working correctly, took it apart again, and it just got more complicated. It turns out I broke a few other things in the process. Phone ended up totally not working. Bummer. So, I called these guys and they were willing to have me bring it in right away and have it completed within the same day. I couldn't believe it. I brought it in at about 3-4pm and they had it completely and working properly by 7pm! And, it works great and everything functions properly. I am VERY pleased with their service and can't recommend these guys enough! Pricing was VERY reasonable and service was quick. $90 to replace the screen. Checked it out before on Bay Street and a vendor there wanted $150! Also, another $30 for the other part that I ripped. $120 out the door. Great price. Better than the Bay Street vendor. They also have unlocked phones. Smartest thing you can do is buy an unlocked phone and put it on a cheaper network! save some dough. cheapskate over and out!

From the owner: Phone repair iphone screen replacementread more