I left Best Buy finally feeling satisfied and relieved after getting honest answers about my car audio situation. Imanol and Carlos from the audio department took the time to properly test my equipment, explain everything clearly, and help me understand what may have happened with my previous installation. They were patient, professional, and transparent throughout the entire process. After everything I had been through, I truly appreciated finally speaking with people who focused on diagnosing the issue instead of immediately placing blame elsewhere. Their honesty and willingness to help made a stressful situation much easier to deal with. Thank you again to Imanol and Carlos for going above and beyond to help me. read more

Five Star review. I been shopping at this Best Buy since it open in 1999. The store has gone through a lot of changes and the service is still good. I found everything that I needed at Best Buy. I gotten great help. Keep up the good work Best Buy! read more

I bought a laptop at Best Buy and try as I might, it just didn't work for my needs. I tried calling tech support and got nowhere, so I went to the Pinole store and was delighted to meet the team of service professionals who took care and attention to listen to the situation and worked hard with me to find a way forward. Thank you, especially, to Kiran and manager. I'll be back - the product selection, but especially the customer service, is top notch! read more

I went into Pinole Best Buy this afternoon frustrated with a recent purchase. Talha was at the front desk area when I came in. He asked me what my issue was and within 2 minutes he fixed it. 2 minutes, let that sink in. He was the most kind and engaging. He called Kevin to the front of the store and Kevin walked me back and we finished what needed to be done. I always purchase all my large and small appliances at BestBuy and I will continue. I just want to take time to thank both on these men for helping me when I was so upset when I first came into the store. read more

Worst customer service center ever. Tried to buy a dash cam. The only way to deal with Best Buy is through their offshore customer service center. I had a specific tech question to ask and installer about my specific car, not just the model and make. I was told that nobody can ever talk to a store directly. I was offered a price with free installation so I had them send the invoice. I tried to call the store directly and spoke to a different customer rep. Who told me that the first price was wrong and tried to charge me for installation. His excuse was "the first guy didn't know what he was doing. " as far as I'm concerned, whoever is running the offshore customer service line doesn't know what he/she/they are doing. The last time I tried to order an installable item they told me I would have to pick it up from one store and take it 40 miles to the store that could possibly install it. So done with these guys read more

My experience was good, bad then good. When I walked in a friendly guy asked me what I needed help with. I needed a charging cable for my dad's tablet. He pointed to the correct area across the store and said he would send someone over to help me. I found the cable section and waited. It didn't look like they carried what I needed but who knows, maybe it would work out. Twice there were employees in the near vicinity that I looked towards hopefully, but nope, heading to the back, maybe on a break. Didn't make eye contact. After a third person walked by, looking like she was coming back from lunch and needed to put away her stuff, I headed back up front. 3 employees now at the front door. I explained what happened and Reina, the general manager identified my dad's tablet as an RCA and they didn't carry a charger that would fit. Recommended going to the RCA website. I appreciated getting a direct, clear response even if it didn't help me. Because at least I could move on and search for other options. By the way, the RCA website sucks and has nothing. :) read more

Employees are usually knowledgeable enough and friendly, but just feels understaffed. Even when there's not much customers, it can feel hard to find a salesman. Unlike the past where a salesman would come up to help, I now have to fish for one myself. There's a new outlet section though read more

I paid for an Apple Watch during a sale at this Best Buy store and was told it would be delivered by June 16. By June 17, there was no delivery, and Best Buy's online system only said it was "delayed", with no specific date to expect delivery. When I called Best Buy customer service, the service rep said, and I quote, "it's on a truck somewhere but we can't give you a tracking". What. How is this possible today? I cancelled the order. Don't buy from Best Buy. You'll never know when you will actually get your expensive electronics delivered. read more

Review is for the Geek Squad.. I made and online appointment through the Apple support App for a replacement iPhone, transaction was fast and easy. I dealt with Jacob who was amazing and very patient with the phone transfer. He's super knowledgeable and I feel he gave me excellent customer service! read more

After 2 unexplained no show deliveries, l was finally able to get ahold of someone through CHAT for an explanation. They didnt have the item in the werehouse. l bought a floor model in the store less than a mile from my house! l also came to find out was defective. Not Lovely! or transparent! Not honest! l cancelled the order bought with Best Buy credit card and am still being charged 55$ for l don't know what. can't get ahold of customer service which states on the web is available 24/ 7. More lies. l tried to contest the charge w/ credit card but because it is a best ( l mean ) worst buy card lm yet to see results. This business has zero integrity. l may report them to the Federal Trade Commission next. read more

So I placed an order online for pickup and it was seamless. I walked in showed my id and picked up my item. Best Buy has a large selection of what I needed and it saved time from ordering elsewhere. read more

I don't know where to begin, as I walked in, I saw an employee approaching, I flagged him (we were about 15 ft away), he responded "WHAT'S UP", that's a start of my experience Miscommunication by Kevin R., on Sunday 4/19/2026 he toured me to see which refrigerator I will be getting, he then didn't match Home Depot price of $100 because the excuse was that it is a different model number due to HD exclusive, he didn't even use my $10 certificate that I had earned on my account, he also informed me that I can call the next day and add the hauling to the order, as long as I do it before 8pm on Monday, poor service, bad management by David Q.....who also promised to call me after the delivery because he didn't want to adjust anything on my purchase and mess it up again!! Never heard from him either Used car salesmen is the bottom line 800# in home/ delivery person changed my delivery without my consent I emalied Allison P in the headquarters but she apparently has no time for me to reply to my email not even a "Thank you" acknowledgement! Then I filed a complaint to the BBB for their continued mess up with a long time customer, got a call back from the executive office "Style" who also promised after the delivery he'll take care of pricing! Not telling me that he will offer Best Buy gift card, instead of a discount? Well, let's talk about the delivery team, they wouldn't want to install the new fridge before I called a plumber because the Big Muscles guy "Ricardo" couldn't turn off the valve, so I recommended to shut the main water, have them disconnect and haul away, he refused and call his supervisor complaining about me because I (68 years old) was able to turn it off, clean up the area and reconnect the fridge with no drop leakage, well but wait there's more; Mr. Style called & emalied me of their offer which I already refused to begin with because I advised them that I will cut Best Buy out of my life and tell 100 people from my community not to shop there, especially at the Pinole branch I can tell you all more details but I guess you got the just of my frustration read more

Josue is a great help in finding everything I needed! Exceptional customer service, well above and beyond expectations.

Don't repurchase speakers with the intent to have them install it. They don't know what they are doing and just refer you to go to another Best Buy as they admitted they aren't skilled enough to do it. They will recommend you to go to Vacaville or milipitas. When you call those stores, no one answers and send you to a voicemail. When you call customer service, literally no one helps you. What the fuck is even Best Buy anymore. A fucking head ache. read more

I had to submit my old iPhone for trade-in w/ phone carrier today. I had a lot of roadblocks deleting the data. So went to the Geek Squad and Kevyn saved the day! He also helped transfer my watch app into my new iPhone. I didn't have an appointment and was prepared to wait all day. I was out of the store in about 2 hours which included getting a screen protector (perfectly installed) and phone case. I thank the day I joined the Geek Squad! read more

had the worst experience in this Pinole store this morning. I bought a Verizon prepaid phone from them 2 days ago. When i opened the box the day after, upon opening the box, inside was a broken, camera lens was all cracked, smartphone. So I went back, the very next day (Today) to return and ask for an exchange for the same phone. (I wasn't asking for a refund or anything, just wanted the item that I paid for). After getting to returns, it was looked at by the lost prevention lady (very mean look on her face) and commented "this looked like it was dropped" and I explained to her, I open the box and that's what came with it. I just wanted another phone because that's what I paid for. She took the phone and talked to her manager and came back, stated "you gonna have to file a claim with Motorola for this phone, we're not going to be able to take it back" I was "what! You guys sold me a damage phone and you people won't exchange it for the right one" again, she commented "this doesn't look like it was damage during shipping more like it was dropped" The sheer attitude this lady was giving and keep implying that I broke the phone, where she could easily just swapped it with the same kind of phone for $43 and some change. Chose not to when I'm clearly a victim. In frustration I told her "you know what, keep the phone and my receipt, did not know this best buy doesn't have any consumer relation experience, this is ridiculous" Since when did stores stop doing exchange when the item they sold to us is damage or defective? Or was it because I looked young and what they do is give us "young"'people the brush off or the cold shoulder for stuff like this. I remember, customers can Exchange an item they bought from Best Buy and exchange it if it's damage or defective. No question ask and/or an employee voice out their personal opinion (That's just down right rude and call me a liar while your at it, Ms. Lost Prevention lady). This Best Buy is something else. So be careful what you buy from this store. To them, as a customer, doing a return, apparently we are liars in their eyes. That's their first initial thought. It's sad how broken they all are inside and see us in that way nowadays. read more

I went in for a new keyboard. I found the Razer Huntsman Pro v4 in white. It was on the shelf listed at 149.99. I was like hell yeah. I get to the register another ring it up gor 220. I said this does not match the price on the shelf. They refused to match the price. I showed them where it was. They didn't believe me. I told them to check the cameras. They refused. This dump lost my business. read more

Our microwave decided to stop working suddenly a few days before Thanksgiving, causing a sudden panic in which we needed to find either a replacement built-in unit, or a countertop that would fit the exact space and brackets our previous built-in microwave utilized. After some exhaustive searching both online and in-store at various other competitors, we finally resorted to coming to Best Buy to see what they had to offer. While none of the models on display fit both the dimensional requirements and bottom stand shape to be able to fit into the existing brackets within the cabinetry space provided, they had one microwave left that no longer had a display unit to examine that would for sure at least work for the dimensional requirements. We were desperate at this point and were just hoping to be able to MacGyver the microwave onto the existing brackets. But as it turned out once we brought the unit home and opened it up, that it fit EXACTLY into the bracket space and had a nearly identical base as our previous unit! A true holiday miracle! Most of the associates on the floor seemed to all be off in their own groups talking to themselves, so we did have to go hunt for assistance. But they were very friendly once approached. The store also had a distinct lack of shopping carts despite the minimal foot traffic in the store while we were there, so there appeared to only be 2 carts in total available to use. read more

Shopping for TVs at Best Buy in Pinole CA was made so pleasant by the wonderful customer service given by Cairo. If you're shopping for tvs at Best Buy in Pinole ask for Cairo, you'll be glad you did. read more

Don't waste your time just order off Amazon. Honestly more reliable. Customer service is the worst.

Unprofessional. They did not stick to there word with the plan they gave me. The tv I bought came in broken as well

A bait and switch. Talked on the phone with Geek Squad. I was told that to transfer programs and files from old to new pc would be $99. I twice asked "this is all programs, not just files" and was told yes twice. When I got to the store they said that they only transfer files. That it is $40 extra per program to transfer. When I told them what I had been told they said that the person on the phone didn't know the store policy. Even though it is all Geek Squad. I talked to the store manager and he said that he would waive the fee for one program. I left the store. read more

The radio install fellas did a great job installing my new stereo. I appreciated that they called to confirm my appointment and to ensure that I had all the necessary components for a smooth installation. I had some issues with scheduling and utilizing my Total Tech Package to cover the cost of the installation. Fortunately, they offered a solution and saved me a lot of money. Thanks for the diligence. The install took around 2.5 hours. I was able to wait inside the store where it was warm and use the free WiFi. Buying the Total Tech package paid off in the long run. In a year's time I was able to have the following services done for free or at a discounted rate: *Two radio installations *2 amp and subwoofer installations *TV Wall Mount ($50) My radio works fine and if anything goes wrong I know it covered under Best Buy's warranty. Good deal! read more

Best Buy - Pinole - Getting my car radio installed - this worked out nice. Zoom meeting and studying while I wait. Free WiFi! - Electronics Near Me - Pinole, California

I went Best Buy in Pinole and Diana turned our entire day around. Our experience was smooth her demeanor was pleasant, and just made a stressful situation a pleasant conversation. Thanks for taking the extra steps, asking the right questions and getting all of our questions answered. Diana is a valuable asset in this company and i felt a review was necessary for the quality service provided. Thanks for your help! read more

Best Buy - Pinole - Electronics Near Me - Pinole, California

This was my BEST experience in a Best Buy ever. When my wife and I arrived at the store we had an appointment with the Geek Squad because we are on the Geek Squad plan. We were half an hour early so we decided to look around the store until our appointment time was set. While we were looking at items on the shelf we were approached by an employee named Dezi, Who is amazingly helpful and informative with a bright young lady. Her personality was amazing it's very engaging and inviting and made this feel extremely comfortable in the store. We talked about my intention of considering getting a new laptop and a disk displayer that I can listen to some of my old C d's on. Our time came for getting together with a Geek Squad tech named Benjamin M. Again I felt this Tech person listened closely to what we had to say about the reason we were there, and gave us some good information about our product our cell phones, and personally connected us to an individual that could specifically help us with our problem in the store. Wonderful. It was here that we met Tai. His knowledge of cellphone products by various companies was incredibly impressive. And he was very patient with us because this is not our comfort zone and we're sure to explain everything carefully so we could do some of our maintenance at home in the future. Usually when you go into a business you can always get a feeling when you think that someone is being in a hurry to take care of you by how quickly they want to want to pass it on to you to take care of. He stayed with us patiently from beginning to end and put it in common parlance where we could understand everything that he said he said. What a great guy is great guy. We left feeling confident that we would be able to follow his advice at home and save the big problems for these guys. They get a solid 5 stars for customer service product knowledge and resolution of problems. Everyone we talk to gave us that impression and we got smiles and hellos from people passing by that were working there that evening. Kudos to the manager for having such a great team. Way to go Team Best Buy. read more

Had a HUGE problem with Best Buy on-line sales. Many phone calls for HOURS on line. Talked to different people in different departments and given different information. No one said they were authorized to help. I decided to go to my local store in Pinole. In a few minutes, Omar, the store manager, fixed everything. I walked in to the Pinole store swearing I would cancel my membership. I left swearing I would only buy from Omar and his team and skip the on-line sales department. read more

Best Buy geek squad I made appointment same day to install my dash cam One of the cleanest professional best job ever with very decent price . Thank you, Robin k Carpenter in the young guy, which is work install my dash cam I forget his name very he Done very professional job . read more

Best Buy - Pinole - Electronics Near Me - Pinole, California

I went to this store to get a SIM card for my Nokia phone. The guy they asked to help me was very helpful, but in the back of my mind I wondered about his knowledge of the product. he recommended a card, but he called it a plan. the plan is from a company called simple mobile out of Miami Fla. surprise surprise, he sold me the wrong card ! it didn't even fit my phone. no worries, I went back the next day to get a refund and try another store. another surprise-out of my $ 28 dollars spent they only offered to refund me 1 dollar. that's right 1 dollar. when I protested, they gave me the number of "simple mobile" and gave me a few phony, "sorry sir" s. the guy who sold me the "plan" was up at the register and bighting back on his laughter. I just got hustled by best buy and their simple friend from Miami. the customer service lady from simple mobile, a denizen of the Indian sub continent hung up on me after telling me to go back to the store where I made the purchase. Here's my 28 cents worth- stay outta Best Buy- every location if possible. I done spent my last dollar there. Another disgruntled crime victim. read more

Best Buy - Pinole - Don't ever buy this and expect a refund- you ain't gettin one. Sucker ! - Electronics Near Me - Pinole, California

Shout out to the Advisor, Hossin (apologies if I spelled your name wrong), who helped me with a price match and dealt with scanning all my small denomination gift cards for my purchase even though there were 7+ people in line behind me. Appreciate your patience and even offering me a bag. Keep up the awesome work! read more

Best Buy - Pinole - Electronics Near Me - Pinole, California

I want to give a big thank you to Kevyn Ayala, who helped me today at the Pinole Best Buy. He quickly helped me with my phone that wasn't allowing me to call out or text. He quietly fixed the problem and he was very quick, which I very much appreciated. I recommend Kevyn Ayala for any problems, he is at the Geek Squad area. read more

4/11/23 - My phone went dead. I have Tmobile and went to their store and they told me since it was an Apple phone they couldn't do anything. I should eitehr go to the Apple store (which is far) or to Best Buy up the road. I go to Best Buy - eventually I find out I have to go to the geek squad area. I get a guy named Nikko who asks if I have an appointment which I do not, I didn't know you needed one. I tell him I just want to find out if my battery is dead or if my phone died. He says "I'll take a look." Ten minutes later he comes and tells me it's just my charger. In the meantime a LONG line of people with and without appointments has gathered behind me. I got in just in time. Thank you to Nikko, who is an American hero in my book. Saved my phone and my day. Best Buy, get more guys like Nikko in your store!!!! read more

This rating is for my Geek Squad experience at the Pinole store, and not for the store itself. I want to give a shout out to JACOB, who looked at my newly purchased Eufycam S3 Pro system that I could not get paired. He quickly figured out which step I'd been overlooking in the set-up process. I didn't have an appointment, but Jacob had a few minutes in between clients and graciously agreed to help me. It also meant I didn't have to return a $600 system to Best Buy -- which I'm sure they, too, are grateful for. ;-) read more

I came here because Target blew it! I ordered something to pick up and was told that they didn't have it, after I paid for it. Hmmm... My item was available for 10 more dollars and I smelled a scam. So I found the price here with the original pricing, ordered it, and picked it up. Easy, no? Well, not so dramatic, but to order an item for $29.99, be told after I pay for it (two hours later) that my order has been cancelled because it doesn't exist and find out that it's still available for $38.99. For the exact same product. Talk about a bait and switch! But these guys were here, and that's all that counts!!! Pick up was a bit tricky because I don't have a membership, but I got a text and could use that to tell the person where I was. The young man came to my car with my purchase, I showed him the code and he put it in the back seat. This is the fastest I've received an item. At target, I'm going to be waiting for awhile, even when I've just ordered the item. Anyway, Best Buy has a new customer, before shopping at T-bags, I'm going to check here first and then pick up. Loved it! Thanks so much guys! read more

Came in to purchase a fridge, Ricky was very helpful in selecting a fridge that met my needs and dimensions. We then took a look and some sound bars for my entertainment system and were assisted by Kristian. He's was knowledgeable, respectful and very helpful in selecting the best option for me. My mom even ended up buying a new phone for the first time in 4 years. I hope management recognizes Kristian for the great consultant he is! read more

Customer Service is a zero! The manager, David, and the appliance reps, Anthony and Perry, are not included in this rating. Do NOT try calling Best Buy either. You will be thrown in a never ending abyss. After the automated system takes you over the river and through the woods, pray you end up where you need to be. Otherwise, it's another journey back in the abyss. I would rate this company a 0 because customer service is not their main priority. read more

Hi I buy printer this week and there is boy in staff his name is Aden he such a sweet heart he helps us a lot get right printer for us he helps us all the way I m so appreciate his service and so much thank you Aden you the best keep it up for hard work and dedication read more

Spent 45 minutes waiting for an associate to help me purchase a tablet and even after asking for help the associate said "if someone doesn't come to help you in 5 minutes ask again". It's a Saturday and not that busy, I saw the same associate just talk to his co workers. Horrible service, I'm just going to order from Amazon like I should have. read more

ELECTRONICS: Best Buy is my go to place for my electronics and is open during Covid Era. I ordered an HDMI cable and wireless mouse online and they were available for pick up with an hour. Which was awesome . But When my daughters laptop went out during the remote school house learning in May I tried to find a laptop that I could pick up same day. I tried several Best Buy's in the East Bay and there was no available inventory . Everything was going to take 5 days to pickup. So we called several times and they never picked up. So I ended calling Office Depot and just like that got a great laptop at 60 % off a really great one! Hope they improve eventually ! read more

8 guys standing around . Pickup email stated ready wasn't even ready . Waste hr finding items. Such a waste of bodies standing around not asking customer for help they'll Be out of business like good guys soon amazing will kill All the jobs this company has read more

Corporate service policy STINKS and wastes customers' time. I took a laptop in for a simple monitor problem. Web research indicated 2 or 3 possible problems, alone or in combination. The Geek Squad suggested sending it out for repair at a charge of ~$30. About 1-2 was. later, I was told to call the service people who wanted my permission to fix the problem, which would come to ~50% of what I paid for it ~3 yrs. ago. I gave them permission to fix the issue. After Christmas day, I received a text to call the Service people again. This time to inform me that the vendor that they chose to supply the part needed for the repair has not delivered the part. The service department indicated that if the part has not shipped by Jan. 5, 2024, they will return the laptop unprepared. On Jan.6, 3024, I received a text to pick up my laptop. Upon pickup, I discovered that the laptop was unprepared. Some suggestions: Inform the customer when asking permission to perform the more expensive repair that there are no parts available in stock and/or an ETA for the parts' arrival so the customer can make alternate arrangements for service. DO NOT advise the customer to resend the item back to service so they can "try again." This is both a waste of money, time and insulting. read more