When I first mentioned I was changing carriers from T Mobile to Verizon I was warned about the…read moresevere drop off in the quality of service I would receive. I should have listened. From my first visit to a Verizon wireless store to transfer my family's phone lines from T Mobile to the new carrier things were wrong. I was told my mother could get her number activated remotely only to find out they disconnected her T Mobile line without starting the Verizon one, and were shipping me a SIM card instead. This was a problem because until her retirement, she worked as an educator in a high-crime area of Glendale. The same thing happened to my fiancée; who thankfully worked from home and was largely unaffected by this snafu. When I went into the corporate Verizon store I was once again lied to by an agent named Jonathan, who told me he would be able to activate the lines over the phone after the SIM cards arrived. I waited, and when the SIM cards arrived I called Jonathan only to learn that I would have to go into the store anyway. After taking time off work to get this done it was finally achieved, a week after it should have been resolved. Unfortunately, the promises Jonathan made to me regarding the discounts and waived activation fees for the lines were just as empty as the rest of the words I've received from Verizon agents. I had to pay an $800 bill just to get my family plan started. Six months later I made the mistake of calling my local Verizon Wireless store to attempt a surprise phone upgrade for my fiancée. The agents I spoke on the phone with, Renzo and Jah, both told me that my local store had the specific iPhone she wanted in stock and would be able to upgrade her phone today. I took time off work and we made a morning of it, but when we arrived at the store they not only did not have the iPhone in stock, it isn't in stock anywhere in the phoenix valley! I spoke with a corporate customer care representative and they confirmed that model is on a 10-day back order, and is not available in Phoenix. This company is inherently dishonest and I would not recommend them even as a last ditch option. If there is a better option for cell service in the city Maricopa please reach out to me. Verizon's best competitor has a family plan waiting for them. If you are on the fence about starting a plan with this company and have another option, I would think again.

DO NOT GOT HERE the girls were so rude!!! We went in to upgrade our phones and they would not help…read moreus and basically told us we had to do it on own - that is ridiculous we pay Verizon a premium price for premium service. We ended up going to the Verizon by the chandler mall and they helped us right away and got us set up on two new phones - go there instead!

Everything went Wonderful! My daughter and myself upgraded our IPhones today and our Sales Rep…read moreJames was the best! His Customer Service Skills were on point from Start to Finish, he was very knowledgeable, patient and enjoyable to talk to, This Store will be our go to from this day forward, keep up the good work young man because you are truly what Customer Service should be!

Choose wisely this holiday season. In my experience, Verizon has failed to provide the level of…read moreservice customers should expect. They seem more than willing to overcharge for their products while consistently underdelivering on service. It's disappointing to see a company that was once known for great service fall so far. What was once a trusted name now feels like a bottomless pit when it comes to customer service and value.

When my iPhone 13 Pro Max would not revert out of 3x zoom in portrait mode, despite doing all…read moretroubleshooting found online including two factory resets, I knew it was time for an upgrade. I feared stopping in a busy shopping center in the month of December would be a nightmare, but they helped very quickly for my online order placed at a different location as they didn't have the phone I wanted in stock. Very quick service and fantastic to get a phone case and screen protector; though after a week it is already cracked so I'll likely be stopping in this weekend since Zagg didn't have in stock online to replace with my lifetime warranty. Definitely a spacious store compared to others, and the service was great. If in the area and you are a Verizon customer, I would recommend this location.

Very dishonest sales tactics! We came in with our own devices to switch from at&t. We were told we…read morewould be paying $35 a month and that would include new phones for free so there was no need to transfer our old phones. Then we got our first bill, and are being charged over $55 per line due to us getting the phone upgrades, plus the salesman added other options we did not ask for. So a bill that was supposed be $120 is now $186. After spending over an hour on the phone with customer service, we now have to go back to the store to return the phones we didn't need, and pay a restocking fee to get the plan we asked for in the first place. They are just like used car salesmen that lie to get their commission no matter how it affects the customer.

Kim was super patient with us and so was Jose when we transferred from other carriers to Verizon!…read moreIt was Kim with the braces, when we called for a question we learned there is more than 1.. Kim was patient and transparent with us as we were making the switch from other phone carriers to Verizon. So far we're loving the service and coverage we now have with Verizon!

Choose wisely this holiday season. In my experience, Verizon has failed to provide the level of…read moreservice customers should expect. They seem more than willing to overcharge for their products while consistently underdelivering on service. It's disappointing to see a company that was once known for great service fall so far. What was once a trusted name now feels like a bottomless pit when it comes to customer service and value.

Talk to Jesse. Very knowledgeable, helped me with my bill and how to navigate getting a new phone…read moreand saving money!

Getting to this Zero star Review finally , that's what the service at this store deserves! Brace…read moreyour selves. I got time today! I am new to Arizona and have had Verizon for as long as I can remember on my mom's plan. It was way past time for an upgrade and My mom who is the primary on the account , was visiting from Texas so we went to this store here 4901 E Ray Rd, Ste 110, Phoenix, AZ 85044. This day we took home a new IPad, 2 watches and my new phone. The horrible experience started with the advisor Daniel not being upfront about a set up fee for each device we left with that day! He kept saying an activation fee will be billed and you pay the taxes on all items . We understood that fine . We also accepted the fact that he charged us the 35 additional fee for my phone iPad , my watch and my mom's new watch. However nothing was actually set up in the store. I returned today July 15 to turn in my phone and my mom's watch . I did not have my mom's password for her watch. He kept saying he can't do anything until I get that. I understood that, I was frustrated with my mom for her not answering the phone and causing him to wait since he was talking about he needed to go to lunch. My frustration then began with him and the General Manager who just sat there as Daniel keeps telling me how many days I have left and just come back. I repeatedly said I will wait until I get the password I work long hours and 6 days this week I need to leave it here. So I turn to Brenden who is obviously not general manager material because not once did he say . Hi it's cool I can take care of it you just go to lunch! I had to ask him can't you help me while he goes to lunch . He says I don't know you or who the watch belongs to , I'm like clearly he knows and clearly I'm a customer return items! The disrespect my mom received from Daniel in regards to the fee as if she was complaining about it being too much , it was the fact he never explained it then was degrading about us mentioning it. The nonchalant treatment I experienced today from not just the employee but the manager also is not a good look and I've never been treated that way in any other state I've lived in and got service. I could see if it was close to closing but at like 1 o'clock in the afternoon and me being the only customer in the store as a black woman with 3 white male employees, and I'm being told to just come back . Ten minutes later I got my mom on the phone and left the watch. I will never go back to that store. The whole vibe gives discriminatory , entitled and lazy!What kind of manager wants to actually have someone leave there store with that experience . And if the set up was actually done why did we have to Leave the store with the product we were exchanging! He convinced us to get the extra items and I was happy to have them but my moms been a loyal customer for years but for some rude employee to try to make her feel like she should be happy she got the deals if it's coming from him is unacceptable! I think my mom is owed those set up fees because he didn't fully set up anything I had to finish setting my phone up while mid transfer he sent us out the store and told me to keep it close. So I had to go about our day into the next store trying to finish my phone set up . I'd fly across the country before I step foot in this store again because when they go low , I don't go high! I match the energy times Sent from my iPhone

Do not go here for internet! We set up the new Verizon tower. It appeared to be working but only…read morehad 1bar. As soon as cox internet was disconnected my entire house went down Including TV's, cameras, iPads, computers, WiFi and boosters. Phones were spotty, even though we have Verizon as a phone provider. Verizon troubleshooting on the phone could not figure it out. Needless to say, we returned the equipment and promptly hooked back up to cox internet. Our house came back to life immediately. Yes to Verizon phone service, no to internet.

I had a very disappointing experience at this Verizon location in Chandler. I came in simply asking…read morefor help connecting my Apple Watch, since I was unable to do it myself. I was told to wait, and that was the only communication I received. While I was waiting, other customers arrived and were helped right away, while I continued to be ignored. I waited for about 20 minutes without anyone checking on me, asking if I still needed help, or giving me any explanation. It felt as though I was not important because I was not there to purchase anything, only to get assistance with a device I already own. The situation made me feel uncomfortable and honestly felt discriminatory. I don't know if it was because I am Hispanic, but the way I was treated was not acceptable. My husband has had a Verizon business line for over 20 years, and we have been loyal customers for a long time. We have always had good experiences at other Verizon locations, but this Chandler location provided the worst customer service we have ever experienced. Very poor, very disappointing customer service.

I'm am so satisfied for the kindness and patience from TWO people. Assistant Mgr JP and Sales Rep…read moreDanny. At the time of opening they were very, very, very busy! I understood their decision making of who could be the best representative to approach a certain decision. These two gentlemen went above and beyond! Answered all my questions and concerns regarding my well being and my Verizon Account. I'm more than happy to show my gratitude and appreciation for their customer service. They listened, questioned, supported, and gave feedback. Verizon ya'll are in good hands with these two gentlemen. You both made my cloudy days look like a better brighter beautiful day. Thank You!

Been a customer for over 22 My husband passed during this…read morewas told a computer glitch .i made huge ant of times . But line was dead 3-4 times only to have to be hung up .Disgusting company ..... stay away . Verizon wrote and said ...you have been Recieving your 700 credit . Not dealing with the multiple stress- all generate to created stress ....please show proof that I have received 20 per billing cycle . Complaints begin about 4 months ago ...Filed with Attorney General and FCC who both are review now .

An absolute amazing experience. I went into this Verizon store with a lot of questions. Every…read moresingle one was answered immediately and the customer service was amazing. I want to shout out Yaakov who was the employee helping me. He was amazing and made sure to make me feel welcomed! I would recommend this place to anyone!

Do yourself a favor and go anywhere else to get a new phone for VERIZON. It's taking me less time…read moreto buy a car I wanted than it did for me to get the wrong phone, not set up and sold to me.

A huge thanks to Tim W for his kindness and patience in assisting me with a very very complicated…read moreissue with my cell phone service! He made no commission yet treated me as a valued customer!! Tim knows his business and I would highly recommend him to assist you ! Thank you Tim

Great location with private parking. Adequate staffing…read more Personal time for questions So many options both in phone and plans

Verizon Wireless gets the job done. Solid service, reliable coverage, and strong signal for most…read moreplaces. Most of the staff at this location are genuinely friendly and make the whole "new phone" process way less painful than it needs to be. That said, there is one employee who seems allergic to customer service. Not a deal-breaker, just noticeable. Luckily, the rest of the team balances it out, so I'll probably keep coming back whenever I need a new device. Good store overall, just tighten up the vibes a little.

Why do I always feel like I just left a Buy here, Pay here car lot when I've visited a cellular…read morephone store? Today was no different. We went in on the 27th of June to inquire about their "free" iPad deal with additional line. Let me say that 3 different workers that in the same area as us told us, "someone will be right with you" while 2 of those workers were literally doing nothing but left us standing there. We actually left after several minutes and were going to say screw it until one of the workers came outside and said, "I was just getting ready to help you" That was Cody. BTW, we were just there a few months ago and purchased 3 new iPhones and activated 2 additional lines. Anyway, we were told on the 27th that we needed to activate yet ANOTHER phone line in order to get the iPad for "free" even though the iPad has its own cellular line. Ok we got you, we were actually thinking about another phone and line for a business phone so ok let's do it. We go through everything and agree to the new phone and iPad and new lines of service but we were told the iPad needed to be ordered (because we upgraded the size and color) and it would be in in a week and we could not pay for it yet. So the iPad shows up and we get a call to go in and when we get there, the promo had changed so we now had to pay a small monthly fee for the iPad. Wait, we set all this up on the 27th of June. So you're not going to honor the deal we made BEFORE the promo changed? WOW, that doesn't sound like a bait and switch now does it! We said screw it and left without anything just on principle alone, I mean the 5 bucks a month is only like $180 but we should not have to pay that! We placed the order prior to the promo change! We went ahead and went back because we needed the product and don't feel like changing service right now. So we got the iPad and the additional phone and phone line. We are going to be getting charged that extra 5 bucks but I'm going to contact customer service to try and get that fixed and will update once I do. Now the other thing is that Cody also upsold us on getting a service pack which included MAX and Netflix added to our already service of Disney+, HULU+, and ESPN+ which already did not work. He told us he would go in and get those three working and also make sure the two new ones would work so I could cancel my stand alone services I already have to save me money since getting all 5 through them is only $20 which is cheaper than what I currently pay for 3 of them. Well, THEY DON'T WORK! So now I'm being charged the $20 on my bill and I'm still paying the $30 or so I was already paying. I'm telling you, it's like going to one of those shady car lots. Everything about this entire interaction seemed like a scam, right down to the part where they give you a free "last years model" of iPhone if you sign up for an additional line yet they are out of stock on them so they try to pawn off an even older model on you. And listening to everyone else working here deal with their customers makes me feel even more gross, like I need to go home and take a shower. Bad service, bad experience that hasn't even finished yet.