We had a fantastic experience at this location. Kevin helped us with all of our needs, as we looked…read moreto switch plans. He was knowledgeable, helpful, and personable. I'd recommend this location to anyone!

Rafa was so good and helpful. He was very knowledgeable, not pushy, and made me feel confident in…read morethe service I pay for. Well done Rafa, and thank you again

Such a good business!! Very professional and friendly people that work hard tbh! I enjoyed the…read moreexperience and will definitely come back and if you need your phone fixed for a good price then you MUST go here!! Side note it's a great place to go because they actually fix your phone perfectly and in a timely fashion which is good news:))

From the owner: With 10+ years of experience, we are offering extensive services for our customers. Our extremely…read moreprofessional technicians are always here to provide any kind of assistance for all types of electronic and cellphone issues. Regardless of whether its a software or a hardware problem. Cracked screen, water damage, black out, battery or charging port, we can fix any and every known problems to any electronic device. Also we carry a wild variety of cellphone related accessories.

This review is about 2 associates at the 3121 W Peoria Ave store. I went to unfortunately cancel my…read moreWiFi service and return the equipment and was greeted right away with a smile and a "how may i help you" attitude from Kevin. Even though i was cancelling a service his attitude never chanced. He asked for the reason which is understandable. I had to cancel the WiFi service via phone first which i didn't know so in steps Crystal with the 800 number to call so i called it right then. While on the phone with a Verizon rep he couldn't help because i had already transferred my phone service so he wasn't able to pull up the WiFi account even after Kevin showed me the WiFi account number which i told the rep and then he asks for a PIN number. I don't recall ever setting up a PIN number so i gave him the number it would be as i do use the same one for other accounts but it didn't work. Crystal asked to speak to the rep using my phone and took charge. To not make a long story even longer all I can say is that after about 20-25 minutes Crystal in a calm confident demeanor talked the rep thru the motions on what needs to happen. My WiFi account was eventually closed and Kevin took the equipment and gave me my receipt for it. Because of Kevin and Crystal, if i ever decide to change phone and WiFi services again it will back to Verizon. If Verizon had cable service I would have never changed but in today's economy it hard to pass up on the savings with a package deal for all three.

Choose wisely this holiday season. In my experience, Verizon has failed to provide the level of…read moreservice customers should expect. They seem more than willing to overcharge for their products while consistently underdelivering on service. It's disappointing to see a company that was once known for great service fall so far. What was once a trusted name now feels like a bottomless pit when it comes to customer service and value.

We switched from Cox high speed internet to T-Mobile 5G Home Internet because of a major increase…read morein Cox's monthly fee. We went for the highest T-Mobile Home Internet plan with the 2 devices: a Gateway & WiFi Mesh Access Point was sent to us and we found switching over and installation to be quick and not difficult. The speed was to be about 200-300 mbps and ends up being about 135 mbps. Why the difference? Because our devices are wireless. Our everyday speed for internet and television streaming is adequate. The beloved T-Mobile customer service is VERY disappointing. For example, when addressing an issue, they said they will email me a link for a VISA gift card to be after 90 days of service. They did not send me the link and when inquired about it they told me it was too late. I told them I never got the link so it took me several calls, being on hold, and transferring me, and then giving me reassurance which ended up being just words and a few lies on what they told me and promised. This involved hours of phone time, and when they decided to enable me to still be eligible for the gift card, they told me it would take "10 weeks, plus or minus 7 additional business days from when it is approved". During this process I was told 3 times I would get a confirmation email, which I never got and also a call back pledge which I never received. So more lies. Gone are the days of their award winning customer service. Now I will be waiting to get the digital MasterCard gift card which I have my doubts about ever receiving. UPDATE: After jumping through hoops and waiting weeks, I DID receive the Promotional Digital MasterCard. To add insult to injury, my home security system has been giving me problems and after a 2 1/2 hour service visit they told me that my T-Mobile internet was inadequate for my security system making it's features unaccessible except for working only intermittently - great huh? I will consider switching from this service when feasible but now I cannot enthusiastically recommend using it.

I have been a long term TMobile customer with 5 lines. Today, I attempted to delete one of the…read morelines that is no longer being used. It took over 90 minutes; I was on hold, transferred three times, conversations to try me to keep it. Agents are not allowed to transfer calls back to the USA. The phone staff was poorly trained, unprofessional and clearly a game to make you keep the line. I have had to file a regulatory complaint since I still can't figure out if the line is closed. There has to be a more efficient/simple way.

fast and efficient mobile repair. fixed my cracked screen on my iPhone. great communication.read more

Fast and was convenient that he was able to come directly to my door to fix my iPhone. Highly…read morerecommend.

Kim was super patient with us and so was Jose when we transferred from other carriers to Verizon!…read moreIt was Kim with the braces, when we called for a question we learned there is more than 1.. Kim was patient and transparent with us as we were making the switch from other phone carriers to Verizon. So far we're loving the service and coverage we now have with Verizon!

I'm extremely disappointed with my experience at this Verizon location. The sales representative…read morewho helped me upgrade my mom's phone gave me misleading information on multiple occasions. She offered me a watch and specifically told me it was completely free and would not cost me anything. I didn't need a watch, but I accepted it based on what she told me. I later discovered that my bill increased by more than $100 due to charges associated with the watch and its cellular service. She also told me that because of my loyalty to Verizon, I would receive a $250 Verizon gift card. I never received it. I contacted Verizon to try to resolve the situation, but they have refused to make it right. I feel I was misled by the salesperson and ended up paying for something I never would have agreed to if the actual costs had been explained to me. I wish I remembered the salesperson's name. Based on my experience, I would not recommend this Verizon location. Please carefully review every charge and promotion before agreeing to anything.

I'd leave 0 if I could. Replaced my daughter's screen, sold me an upgraded screen and warranty for…read more60 days. Less than 2 weeks later the screen started showing a bright line, the warranty conveniently didn't cover the issue and they couldn't help at all. So, ripped me off for $250 and broke my daughter's new iPhone. DO NOT DO IT.

Brought iPhone 8 with cracked button, unable to exit an app. I thought I was gonna have to replace…read morephone, but Smart Fix is legit! They not only fixed the button and gave a deal on new screen protector. All under $50. I recommend trying these guys before you give up on your phone! Did I mention under 25 minutes! Mic drop!

Great place to talk to use car sales people. Go getter's,…read moreliterally from the time you enter. Genius up sales

"Do what you have to do" was the response I received when presenting a genuine question and concern…read morefrom 2 team members. New spectrum staff is a joke. Customer service is a joke. Anywhere else these guys would be fired.

This AT&T store provided one of the worst customer service experiences I've ever had. I purchased…read morean iPhone 17 Pro after cracking the screen on my iPhone 15 Pro Max, but realized within a few hours that the new phone did not have enough storage capacity for my files and was not going to work for my needs. I returned to the store the same day to return the device, left the phone with the staff, and expected the refund to be processed properly. Instead, Victor, the sales representative, seemed extremely reluctant to process the return, and now months later AT&T is still attempting to charge me installment payments for a phone that was returned to the store and never kept in my possession. When I went back to resolve the issue, Rafael, the general manager, accused me of being rude and called the police on me simply for trying to get answers regarding the refund. I remained calm and respectful throughout the process and was shocked by how poorly this situation was handled. No customer should be held financially responsible for a company's failure to properly process a returned device. Between the lack of accountability, poor communication, and hostile treatment, this has been an incredibly stressful and disappointing experience.

AT&T has nonexistent service in Waddell, Buckeye and a large part of Surprise. They are doing…read morenothing to correct or improve it. Pass on using their services unless you want to see SOS instead of a connection. Horrible service.