Great communication and quick service for an iphone screen replacement for my kid…read more Also browsed their inventory of refurbished phones. Replaced my old phone which was unable to accept new ios updates due to storage constraints with the same model but with more storage. So happy I didn't have to deal with that type of purchase online.

They were very respectful and responsive! And they replaced the battery in my phone very fast I…read morewould highly recommend.

Very positive experience at this store! We were helped by Alejandra, who was incredibly friendly…read moreand helpful, highly recommend her. I was able to trade in a new phone I was unhappy with for a different model, and I left with a better deal because of her.

OUTRAGEOUS I have been with verizon for 15 years!!! I have…read more2 numbers business and personal! My wallet was stolen so I had to use a different payment method for 1 payment.... no they are charging me a $20 fee this month even though I am back on my original payment method. I am on automatic payment. I called and they refuse to give me my money back even after explaining my situation. 15 YEARS LOYAL CUSTOMER. I am so done with you verizon!

I intended on giving this place a 0/5 stars, and would have if it wasn't for Andre. Seriously give…read morethis man a raise or a promotion. When I walked in at 5pm on a Friday, I was immediately told that they were closed despite the posted hours on the door stating they didn't close for another 3 hours. It looked like there were 3 groups of people and only one very angry/rude employee. She told me to go to another location or (after asking about the hours on the door) I was told I could wait for hours. So I tried to go to the other location that was suggested to me but they were already closed. So when I reluctantly came back as a last resort effort to activate my SIM card, Andre was there and thank god for Andre. He looked like the youngest, possibly the newest of the 3 employees who were there by now. Andre was helping 3 people at once, greeting everyone as they came in, and was just nice and helpful in every interaction I saw. It was a very different experience from when I was barked at and lied to instantly when I walked through the door an hour earlier. So thank you Andre! This place sucks without you.

This place only sells phones and new lines. Do not come here with an existing phone or questions…read moreabout your current service. I came in with a 2yo old phone to have my daughter's line be connected to it. 3 sales people said it was impossible and it could only happen if I had a new phone, I declined. I called Verizon and they walked me through setting it up and it was done in less than 30min.

Great service. Very fast, very friendly, best rate. Will be back for any tech issues I have…read more Thank you.

Came in to replace my Pixel 7a's old ion battery. Shopped around to no avail due to the Pixel's…read moreflawed screen being an issue any time the battery needed replacement. Not only is my phone working like new, I saved $$$ not needing a new screen. I highly recommend this business!

I came into this store on Friday 8/7/26 around 5:30pm or so. I was distraught! My Dad switched my…read morephone from T-Mobile to his account with AT&T because I asked him to :) and that started the day before. He lives in TX and I think the rep out there was doing something shady but that's a review for that store. Anyway, I was on hour 28 with no service to my iPhone, green bubbles for iMessages, just all the things were going wrong. Lamar was a gem, as soon as I walked in the door he was trying to help me. I was there so long he had to take his lunch and I was still on the phone with AT&T with no luck. Then Christian the manager steps in and he miraculously taps into my settings and fixes all the problems. Messages coming through, phone calls can be made, blue iMessages... just amazing! Thank you both so much for your assistance. I'll be in soon for my upgrade :)

I have Internet with ATNT. They called and made me an offer to bundle my Internet with cell…read moreservice. I have been meaning to upgrade my phone and potentially change carriers for awhile. Verizon store was slammed. 10/15 people in the store. I was in a virtual line over there with 7 people in front of me. I went to this ATNT store and it was completely dead. 5/6 employees just kicking it. Cool, this should be easy. I explained the offer I had been given on the phone and asked about phone prices. They wouldn't offer the deal from the ad I'm going to post a photo of. No free iPhone at all. 300 was the minimum they were going to tack on. So I mean I don't really understand. This store just doesn't offer what the deals they advertise? Went back and got my stuff at Verizon. After 9 years of okay service I thought I might switch. Guess not. After the experience it made it clear why Verizon was slammed and this store was empty

When you can't afford a new phone and can only try to fix the issues you have with your current…read morephone, call Gary. I wasn't totally sure what was going on with my phone. Gary's troubleshooting skills were quick and knowledgeable. He found the root cause and was finished within 25 minutes. Please support your Oakland businesses! I will be recommending Gary and Wireless Options to all my friends and family! God bless.

I had a broken LED on my phone and the screen wasn't working. Gary answered promptly when I called…read moreand we scheduled an appointment an hour later. He had my phone fixed in about an hour. Very nice guy, great service, and well worth the money.

My iphone 13 would not charge or hold a charge. I called Louis and he told me what time to come to…read morethe store. When I arrived, he explained that he needed to do some tests and asked me if I could come back or wait 15 minutes. When I returned, he explained that I needed a new charging port and a new battery. He took the time to explain how he had found these were the two issues, how much it would cost and that he would call me on my wife's phone when it was ready. When I returned to the store, he showed me the parts removed and gave them to me. He charged what he had quoted, and the phone is working perfectly.

Took my phone in about a month ago to get the charging port replaced and my screen saver replaced…read more My phone was returned with a different back panel and ALL THE CONTENT GONE! Two weeks working with the techs at Apple and I am unable to retrieve it all. Response to your message- I don't know why if I was getting the charging port repaired it came back with a different color back panel. It was missing all content. There is no way it wasn't tampered with since the business was the last and only person with access to it!!!!

The staff here are great: Manny, Jade, and Tavion all helped the technophobe me get a new phone and…read moretransfer everything from my old phone. Thank you so much! Terry Hatcher

No customer service. I walked in and asked where I could look at the Samsung Galaxy S26. The lady…read morejust pointed over there and went back to her seat. When I walked over to the shelf, I found out it was the Samsung Galaxy S25 Ultra, not the Galaxy S26. I told her, and she answered, "Oh, then we don't have it in store yet."

Had my phone and wallet stolen at one of my shops via armed robbery the day before. I went to the…read moreSan Leandro location because I was around that area, however they were unable to help. I recall there was an AT&T store in Oakland Chinatown so I drove there instead. I was immediately greeted by Edison upon walking in and he and Vivian were able to get on my case immediately. Within an hour, I was out of the store with my existing number and a brand new phone. Thank you for connecting me back online!

Agent was nice unfortunately due to ATT policy they were unable to hep me. I am, like many,…read moreinundated with requests phishing attempts. It is absurd that in 2025 the in store agent is unable to help and directs me to use the customer support line. The entire reason i drove to the store was to deal with a live agent. There was no line and two employees doing nothing and they turned me away. How is this real. I feel somewhat bad because the agent was nice, but this is a case where the company policy is so absurd it doesn't really matter does it.

Great service! And 100% honest . Will go back to my man Jin anytime I need something IT related…read more Thanks Jin!!

My iphone 13 lock button got smashed in on a trip to norcal last year. Jin fixed it for a pretty…read morereasonable price, and it's still working perfectly. He seemed pretty knowledgeable and was very nice. Highly recommend