DON'T DO THIS, but I accidentally came in ten minutes before they closed to switch carriers and port my number. I felt so bad when I walked in and saw that the team was having fun as they cleaned the store before closing and I was going to be that "are you guys closed?!" customer. I was pleasantly surprised to be treated as if they didn't realize that I might make them work late. Everyone was so nice. I felt like a T-Mo princess being waited on hand and foot because the whole team worked together to help me, speeding up the process. One gentleman was checking to see if my phone was unlocked, while Deja was setting up my account in their system. We were all joking around about things as if we were friends forever, but at the same time everyone was polite and professional. I was out of there five minutes after closing, with my old number ported over and everything! I used to have that other expensive carrier because I worked for them, but once I moved on the discount moved on as well so the obvious choice was T-Mo - I followed all of those customers that used to come in and yell at me about how ridiculously overpriced it was. I'm satisfied. read more

This isnt about this location but the service Ive received since thinking leaving X-finity mobile/Comcast would be a good idea. Well, the whole experience from the moment I made the phone call to switch services (mobile phone service, my main residence internet service and my watercraft internet service at the Marina Village Yacht Harbor) to this behemoth has been a time consuming lesson in the value of good personal service, attention to details and follow through. Between the time I switched to Tmobile (the hardware was on its way to me) until I made the call to Xfinity to cancel, I had decided to negotiate with Xfinity. The service person on the phone from Xfinity/comcast was friendly and responsive and made numerous adjustments to my current bill that made leaving them unnecessary. I called T-mobile and cancelled the services I had ordered. The hardware had arrived but was never opened. The T-mobile rep on the phone cancelled the service and said a series of email would be coming including one that had the address label for me to return the hardware to t-mobile. All of the emails arrived except the one with the label. I waited a couple of days thinking it would eventually arrive and it didn't. I called t-mobile back and the rep on the phone said she would take care of it, sent me the missing label form and made a note on my account noting what had happened. I never opened the box and it got returned the next day. I never was assigned a t-mobile number nor did I access ANY or there services that allowed me to use up any data. Nothing. I thought it was over. Not so because it is now April 6, and I am still dealing with it. I got a bill from E-mobile in the amount of 374.00 in January. I made a call and the rep said they would take care of it. In early February I get a notice from a collections agency. I call t-mobile twice in February. On February 26 I call and spend 40 minutes on the phone with t-mobile. the guy is great and is determined to fix this for me. I thank him and I hang up on April 2 I receive a bill for 201.54 from t-mobile. Exasperated I just made another phone call and MJ the lady from t-mobile says not to worry she will take care of it and send the information to some department that will take the charges off my bill. 15 minutes after I hang up with t-mobile I get a call from a collections agency asking if I have paid t-mobile. Understandably I yell at the guy and tell him that I never accessed any services from t-mobile, never took the equipment out of the box, returned it on time and have had 3 phone calls with them trying to get this rectified. This is a company who can't run an ethical business to save their lives. Buyer beware, you will be jumping through hoops to get anything done with them. Once they bill you it doesnt matter if you owe them any money for services rendered, the collection hawk depends and you have to keep explaining and explaining and explaining that I am not the bad guy. T-mobile is so big and insensitive the the customer needs that it might be less frustrating just to read the paper and walk next door and talk to your neighbors friend and family. If they are not that close by, hey write a letter! The world won't end. Unless T-mobile has anything to do with it..... read more

I've been a T-Mobile customer for several years now. Blackberry has always been my phone of choice. Recently T-Mobile introduced the "My Touch 4G." So, after much consideration, I had to have it. FInally, I have a cool phone that does work AND fun stuff. A recent trip to a local big box store brought to my attention that the same phone was half the price at their establishment. Of course, I was pissed. I got this new cool phone less than 2 weeks ago, and now it's half price? Ugh! So, I went to this T-Mobile store, where I originally purchased the phone, and told them my dilemma. The store manager, Dria, was super pleasant, and made a price adjustment on the spot. That simple gesture will seal a long relationship between me and T-Mobile. In the end, the $100 I saved will gain T-Mobile thousands from me in customer appreciation, and loyalty. Apparently, the signs in your stores are no joke. "The Customer is Always Right." Thanks Dria, and T-Mobile. read more

Lakeshore is a flagship store with enthusiastic staff! Tiffany took my call and explained the procedure for switching from Verizon. When I got to the store, Cesar took it from there. When my number ported over, Cesar and the whole rest of the team high-fived me and shouted "welcome to the T-Mobile family." It sounds corny and corporate, but you can tell the team really is proud to close a deal and extend the welcome, not just following a sales script. I was just in their neighborhood again, and I am so pleased with the speed and price of the new service that I dropped in just to tell them. I'm pretty surprised to see the average review is a lot less enthusiastic. A lot of the people seem to be unhappy about the specific phone they ended up with. Maybe part of the reason my experience was so good is that I walked in already owning a direct-from-the-Apple-store iPhone SE. I don't think it makes sense to buy your phone from your carrier. Buy a totally-unlocked phone you can take anywhere. Then choose the best carrier. read more

I came into the store today with a bit of a complicated request. I had been playing phone tag with Sprint all day and the rep (not affiliated with this store) I spoke to had given me some misinformation. The T-Mobile team apologized and I was told they actually couldn't help me in store - I had to call Sprint back. This was obviously inconvenient, but the customer service I received was so kind and thorough. The team let me know my options and provided me the info I needed to make necessary adjustments to my plan. Ben in particular was really helpful and understood my frustration. Helped me get to where I needed to be and with his guidance, it all worked out! Really cool employees, definitely recommend this store. read more

I used to work for tmobile as a rep for 7+ yrs so im very disappointed to give this review. I went to upgrade my phone and the rep there listened to what i wanted in a phone and tried to fit me in a phone he currently uses the lg g4. But my interest was either stay with samsung or try out apple. After letting him sell me the lg g4 i would try it out and if i dont like it i can jump to a new phone. He told me the battery was better than the note3 it was drastically worse, said it could store more memory but if i did add more memory the phone slows wayyyy down and kills the battery even more. Said the g4 has a better camera than Samsung and iphone. But i can never tell cause the screen is not as vibrant as apple or Samsung. The biggest problem why i had to make a review is that after 7months the phone no longer works. Its in a constant boot loop. And now I found out i dont have Jump! 70% of our conversation was about jump. Thats the only reason i let him talk me out of what i wanted to buy for something he likes. He didnt listen to my needs. He already got a sale but he forced his interest instead of listening to mine. As a former associate i knew to get a phone with jump ,case, screen protector and got a speaker. All he had to do is right fit me to a phone. read more

Our rep's name was Eduardo T. Awesome customer service! My wife and I walked in to the store to "upgrade" from Metro PCS. The friendly staff took care of us right away. Not like we were in a rush, but everything was handled promptly and professionally by Eduardo. When signing up we were confronted with the issue that someone already used my wife's social security number! WHAT?! Eduardo called around and got to the reason behind this, my wife's twin brother (guess he thought her social was his years ago?)... Eduardo went the extra mile to clean that issue up, of course we had to wait a while, but he made the time pass with just being himself. He did try to sell us the extra stuff, but wasn't pressuring us like other reps would bully you. Phones and service are great - we will be back! read more

I came in with the intention to add my phone on to the family and the employee informed me that the trade in on my current phone(iPhone 8+) was $750, so it was worth spending the $100 to repair the screen. I come back three days later to trade my phone in, and I am informed that not only was the actual trade up to $750, but that sale was over the day after I had previously gone. The assistant manager refused to honor the price despite the employee not telling us either of these facts. My trade in was reduced to just over $260, meaning that the $100 screen repair was absolutely not worth it. And beyond this, they said that I could just add my current phone but I had to unlock my SIM card. Since I had not planned to add this phone, this added an hour to my visit. Would never come again if we didn't already have the damn family plan. Employees don't have the authority to do anything useful. read more

This is a review for this actual store and customer service, not Tmobile, as I just switched. The person that helped my boyfriend and I was Jonathan and was very professional, patient, and knowledgeable. He answered all our questions even after the store was already 30 min closed and never pushed to hurry us out the door. He was easy to speak with and he listened to our situation to help us find the best plan and service. Amazing customer service, we are highly satisfied with everything we came out with from that store. Also, I we experienced friendly service from all the other staff! The store is clean and organized. Only thing was they didn't have a demo for me to play with for the HTC One M8 that I really wanted to see. I ended up getting it after a little review from everyone. However it was disappointing that they had a demo for the gold galaxy S5 but didn't tell me at the end that it had to be special ordered. Other than that, I'm glad I got the HTC and I am still highly satisfied. Note: T mobile only sells the gunmetal grey M8. I really wish they had the gold or white! read more

Do not go here. I'm ready to switch. Just upgraded to iPhone 7 and the guy "helping" me assured me my photos and contacts would appear after connecting to wifi. We had to wipe out my old phone because I gave it to my daughter. Lost a bunch of photos and almost all my contact phone numbers including my husband, kids and best friends numbers! Shot I can't even call my best friend to complain! That guy knew nothing. Last time I went they plugged my old and new phones into he computer and there were no problems. read more

Talk about a joke , the worker in there just assume things are broken just to get commission for us buying a phone. We went to another store and found out it was just the charger we were using . Also talk about being rude and inappropriate, word of advice get better management to keep there staff in check read more

RIPOFF STORE!!!! SAVE MONEY BUY YOUR PHONE ONLINE! This store SUCKS! They wanted to charge me a extra $20 service fee for buying a new phone just for going through them. I've been a longtime T mobile user and wanted to upgrade my phone.i already have the right chip and account I just wanted a new phone. I asked to talk to the managers and two of them happen to be standing in front of me. When I asked if they can waive the fee they both said no I was pretty persistent and asked is there anyway around it they still said no. WTF ! I've done my homework, already looked online at Tmoble and other places to buy my phone and never heard of a service fee . Finally I told the nice sales person to forget it , I'm going to look around and so eons in the store told be if I order it online there is no $20 service fee. BAM! Just like that I was told the truth how to get around the $20 fee. Jose the manager lied to my face! DONT TRUST THESE GUYS! RIPOFFS $20 bucks is $20 bucks! YOU SHOULD GET THE TRUTH WHEN YOU ASK MORE THAN ONCE HOW I CAN WAIVER THE SERVICE FEE, You SUCK Jose!. read more

This review is actually from my experience a few months ago, when the Tmobile G1 first came out. I should have taken the time to write this then but I totally forgot. Any I will start by explaining why I went in. I ordered a T-mobile G1 months before it had been released in the stores and had just received mine in the mail the week before, but unfortunately within that week my brand new phone decided to stop working, the screen was sluggish and eventually decided to stop working. So I went to the local T-mobile store thinking I would just pop in and have then swap it out, that totally wasn't the case. When I got there the T-mobile representative and I called T-mobile to explain the situation because it was such a new phone there were a lot of things people didn't know as well as a lot of weird policy around replacement. Anyway T-mobile told us that I had to send the phone back which would take about 2 weeks, then wait 6 weeks (Some stupid waiting period because I had not had the phone more then 14 days) and then they could send me a new phone which would then take 2 to 3 weeks if they were not back ordered by then, if they were it would be more like 4 to 6weeks. Wait, 10 weeks for a phone replacement, I don't understand?????? 10 Weeks to get a replacement phone I had ordered and paid for almost 4 months before the release date!!!!!!! That was the biggest load of crap I had ever heard!!!, I was soooooo upset, I talked to like 5 or 6 different people at the T-mobile call center and the all said the same thing. Then to make things worse the last person I talked to managed to cancel my whole T-mobile account like I had never existed within the system (I think the guy at the call center deleted my account on purpose), by this time I was way more then upset, I was super pissed. But to make a long story short, the staff was very helpful and very patient with me even though I was probably being very unpleasant (i.e being a dick). In the end the manager stepped in and made sure I walked out of the store with a new phone, and he took care of all the shipping for my old phone. The T-mobile call center may not know how to retain customers but the T-mobile Lakeshore Store does!!! This store is officially my T-mobile center whenever I need to make a phone or accessory purchase now. *** My new phone is working so well I have not been in there frequently, I am not sure if the same people work there. Hope your experience is as pleasant as mine was*** read more

Do not waste your time coming here. I've had the absolute worst experience being a customer at this store. Not only did the store lose the phone I traded in (instore) and continued charging me. They eventually found it and said it would be cleared from my account fast forward 1 month later still dealing with this problem. The manager Tiffany is absolutely useless and I've had to consistently been try to get a hold of her to resolve the issue they created. If I could give no stars I would. Don't waste you time or money here. read more

I usually don't have the patience for cell phone stores but I decided to go because I needed my phone to be up and running asap. Went in expecting the worst but it ended up being a pleasant experience. As soon as I walked in I was greeted by a gentleman by the name of Fred, who's one of the managers. He had someone come over to take my name down so I could get off of my feet and relax while I waited. Then when it was my turn, he came to me. He was dealing with some very loud and rude customers before me but he was still so nice and professional. This was a very pleasant experience and I didn't have to wait long at all. Thank you Fred for being so very helpful. read more

The trade in program is a scam. I purchased a phone about a month ago. I was well aware that I had a month to return my old phone in order for the trade it to be accepted. I went after 10 days of not receiving anything in the mail. The guy at the store was really helpful and called the 611 number for me. He spoke with them and found out that the box was getting sent soon and I could not leave the phone there with them since I had a trade in box coming in the mail. After another 10 days of not receiving anything in the mail I went back to speak to someone. This time the guy that was there kinda blew me off and had me call the 611 number and do pretty much the same thing I had done the first time I went only for the lady on the phone to tell me I still had 3 days left before the box was suppose to arrive in the mail. We confirmed address and everything to make sure it was all correct which was. I asked if I could get a confirmation email or something of the matter because I did not want to be responsible for something that I have been trying to get situated. She said to not worry because she has added notes and could see that I had contacted them a couple of time. She also said that if I didn't get the box in the mail that they would give me a 30 day extension. I called again today just to get completely shut down and told that there are no records of my calls and that the box was never sent and it was my responsibility to call and ask about the box as if I didn't do so many many times. I'm not sure what else I was suppose to do to get help. So do not trust these people. They probably make most of their money by beating around the bush and making ppl wait on something they never even sent just so later they can charge you for things you were not planing on. read more

Bought a phone and a plan for my son - person who helped me was very friendly and helpful but apparently had trouble listening. I asked to block data and to have unlimited texting. My first bill included texting charges, so I had to call the 800# to get texting added and data blocked. My second bill also included texting charges - so I had to call again. To their credit, T-Mobile offered me a credit for this second set of texting charges. Fast forward a month and I get a letter that says I don't qualify for the rebate on my phone because of my plan. Ugh! Perhaps these providers could hire and train knowledgeable people. I hear lots of people are looking for work. I wouldn't shop here again and I have tow other children! read more

Simply the worst cell phone experience I have ever had next to Sprint. I was sold a defective phone on a poor network and promised credits for my small business account. Nothing has worked out and now I'm going to have to pay just to get out of this crappy phone and jump back to AT&T. Customer service in the store is non existent except for Marvin. Assistant manger tells me my phone problems are my fault because I charge it when I sleep. I've been charging phones for over 20 years while I sleep and never had a problem before. I don't know about your phone, but mine tends to work better when charged rather than dead. read more

Phone was stolen at gunpoint. Bought another phone off of craigslist. Apparently, it was on a stolen list, so I was scammed. That's understandable, but I was treated like a criminal when I walked into this location. They whispered amongst themselves and snickered and made sound effects, as if we're in the 4th grade? I was just trying to turn a phone on. Maybe because I am BLACK? hmmmm. Won't be returning. San Leandro T-Mobile has the best service. Don't go here if you're a minority. They'll profile you and won't hear a word that you're trying to say. I entered the store on Monday 03/23/2015 around noon. read more

T-mobile lakeshore is fantastic! I've had incredible service, nice, happy and wonderful employees. Matthew just solved my phone problem in 2 minutes and I've been there so many times for lost phones, etc, and always been greeted with warmth, understanding and patience. That and a great plan, I'm never changing my service providers! read more

The person that greeted me the door was really nice. He answered all my questions. Convincing me to switch from AT&T to T-Mobile. The second person who did the paper work was horrible. He seemed like he didn't know what he was doing. I was told that my old number would be ported over. Well that never happened. I ended up having to do that myself. They put the wrong name on my account. So when I called T-Mobile to change my number they couldn't find my account. I'm already thinking about leaving just based on my customer service experience. read more

Great People, great service and everything great about them , i am talking especially about a guy name Matthew S he was pro. And his co-worker Fred was also great . read more

They were busy on a weekday evening and I was about 5th in line when I go there. I hadn't been waiting long until someone asked if I had been added to the list of peopel waiting yet- I hadn't and signed the sheet. Everyone who worked there was courteous and helpful to each person (yes, I was listening to others). Lizet helped me- she was pleasant and easy to work with. She got me in and out and made sure I understood everything. I was in and out in 20 minutes INCLUDING my wait. read more

Unfortunately, this store has provided us the worst service we could have ever experienced. The original customer service representative was Tyshon. He rushed through the whole process and told us he would give us a discount and a free phone case. Check your receipt and save it! You will be charged and theres nothing they can do about it after. Besides apologize for the bad service. I took my mom into the store to purchase a new phone for her birthday in March. Tyshon promised a great cheap plan at $71.45 (with phone payments included) and long distant international calling included beside the basics. Everything was signed and we left the store content with the new purchase. Once we received the first bill it was insanely high ($200+ for one phone)!!! We went into the store and they were unable to help us because my mother had left her wallet at home. We called customer service and cleared it up at home. They said that International calling was NOT added to the plan! We asked for them to add it on to ensure that she was not charged per minute again. Surprisingly, customer service ALSO FAILED TO ADD INTERNATIONAL CALLING PLAN!!! We found this out on 8/2/14. Ever since April my mothers phone bills have been $250-290 dollars for the same issue. These payments were being deducted directly from her bank account. We went into the store on Saturday August 2nd. The gentlemen who assisted us was only able to adjust $42.00. He asked us to call the 1800 number to try ourselves. RIDICULOUS! All he was able to do was apologize. He made a copy of the original forms my mother singed (luckily she saved them) which showed the "FREE PHONE CASE" that Tyshon included to the new phone sale. Which if you recall we were actually charged for according to the gentlemen who assisted us on 8/2/14. This gentlemen was also able to tell us that there were notes in the system from our call in April regarding the same issue. Notes...but no actual correction. Great! My mother who is now retired and having to paying more than she can even afford due to a sale that someone was so anxious to make. This was the WORST BIRTHDAY GiFT she has ever had. If everything had gone as planned she would have only paid $528.00 according to the plan for the past 5 months. But after reviewing her bank statements she's paid approximately $1,200.00+ in the past 5 months. This is for ONLY ONE PHONE!! In order to end this she paid $444 today to go back to a regular $60 (which includes international calling) plan she had prior to Tyshon making a sale. We don't count on T-Mobile on reimbursing us for $672.00 that she has paid for two T-Mobile customer service mistakes but if higher management can do anything about it we would greatly appreciate it. Get copies of all your purchases people. It may be possible that this store may be able to provide good customer service but not until they properly train ALL their employees. During our visit today, there were 3 different times our customer service representative was interrupted by other sales associates. This just added to the frustration! Good luck!!! read more

The staff is nice. This isn't about the staff. T-Mobile has overexpanded themselves as a company. They cannot live up to their promises. We switched to them since Sprint was becoming too expensive. Their prices were so much better, we know now that you get what you pay for. We did extensive troubleshooting. I had purchased Google nexus 4s, and they worked but the service was awful at our house. Our house is a few hundred feet from TWO different tmobile 4G towers, and we routinely dropped calls, never got texts, and had horrible call service. Their service maps state that there is the best coverage over our area. LIES. We switched SIM cards. We returned our phones to Google and got 2 fresh ones. We reset the phones themselves. The signal was bad both inside the house and outside the house. The worst part is that we opened up 2 tickets for the cellphone tower staff to check the towers, and never heard anything despite the promise of "callback within 48 hours". The second time, we had the staff at the STORE make the service ticket for us, and they didn't get any better service from their own company than we did! Again, the lakeshore staff was friendly and tried their best to help. Their company betrayed them. We switched to AT&T and things have been much better, generally what you would expect. read more

Virgil and Asia are the go to people at this store. Every time something comes up wither it be how to deal with a manufacturer problem or up grading my sevice they are always helpful and get me going with little or no wait. I am so glad this store is here. Thanks read more

One of the worst T-Mobile stores I've ever used. Staff is unhelpful and unfriendly. One rep tried to overcharge me for a SIM card.

At the t-mobile location now trying to get a new phone sent because my BF lost his last night. They had him call the insurance company using their phones because when he tried calling on my phone his insurance was not being found. Anyway, they have him on a phone right near their speakers which are blasting music, I lowered the volume of the music so He could hear the person on the other line but the employees increased it back up. This happened multiple times after me telling them He cannot hear! Very frustrating and rude. And they had no $20 phones, which technically happens but still frustrating!! read more

I'm going to get straight to the point. Several months ago I started having problems with my cell phone after having it for a little less than 2 yrs. I went to T-mobile lakeshore store met a young man that asked if he can help me I said yes. I then told him my problem he made suggestions and as he tried doing what he could do. He had me do an exchange that took 4-5 days got message new cell was in so I went back and met different young man that helped me and as before he did everything he could to fix the problem and the exchange didn't work out so we tried another suggestion. So after still having problems I must say at this point NEW PHONE! I go back and again GREAT! YOUNG CUSTOMER SERVICE! That you don't get in most businesses in OAKLAND! That makes you appreciate spending your money. No pressure and professional service. Thanks to All staff that assisted me. read more

This review is based on the people that where working on Thursday evening 8/31 by far the worst customer service ever!I have no idea how the people working there Thursday evening even got hired for customer service when they lack every skill necessary for a retail customer service job. The guys working were rude, very unprofessional and disrespectful. I'm very surprised that T-Mobile has people representing the company that are so ignorant to the fact that they are in a customer service environment, providing customer service is what they are there for right ? We where instructed to go to the T-Mobile store to get a phone replaced since that is the fastest way to replace your phone by the insurance claim department. My husband is a business owner we really needed to replace his phone immediately but we were not able to do that in this location. First off if you are assisting some one why would you go and ask someone else if they need help and start assisting them, Second if a customer is asking question about the devices - why would you answer very rude and make fun of the question? And to top it off at the same time changing the play list music like come on you have to be out your damn mind to think that is okay to do in a customer service environment. I have no idea how any of the guys there passed a interview or a background check. It was truly disappointing to have wasted our time going to this location. Horrible customer service, and very unprofessional staff. They get one star since I can't do no stars. read more

Rude service by young female, who began our interaction by calling across the entire store, "can I help you?" Then it seemed she just couldn't comprehend why I was there, and then proceeded to give me wrong information with absolute confidence that she was right. When I asked her if she was certain, she checked with the manager and got opposite answers. She seemed angry that I was there. Another male employee was playing on his phone the whole time and instead of helping her out with the obvious over-her-head situation,he quickly walked far away and allowed her to continue to be rude. Really poor customer service. Won't ever go back. read more

Horrible service ,rude staff,they tell u one thing and when u get your bill they charge for lots stuff that you never asked for.Everybody Be careful,staff that works there they all act like there the BOSS. But nobody wants to help u. read more

OK this place sucks. The staffs are horrible. I've recently switched over to tmobile from Verizon. I only switched over because they were willing to pay for the termination fee. So, I opened up 2 lines with tmobile (with Vernon). He gave my brother and I 2 temporary phone numbers until our old numbers port over. Mine ported over within 4-5hrs. But on the other hand, my brother waited a whole week before he got fed up and decided to just stick with Verizon. My brother went to another tmobile store and to return his phone and ask what was taking so long. Turns out that that Vernon typed in the wrong number and ported someone else's number. Ok, fine. Now, second encounter. I came to pay bill with the kiosk and it said my number was invalid and I can't use it. So I talked to another staff, which I forgot his name,dammit). He said my bill was 160 something dollar. Like wtf I only have one line now. It suppose to be only 80bucks. He called customer care and they said that I had to pay for the temporary lines that was used and that our plan had 3 different numbers. Of course, my head was blowing up because I'm so tired of dealing with them and I only opened up the plan for a month!! But anyways, the customer care canceled the temp lines for me and that it'll take some time for the system to fix the billing statement so I would have to pay the 160 something. But she said that they will reimburse me for the extra money I had to pay. Anyways this store need some new and professional workers. read more

Please do not patronage Tmobile especially this store located on Lakeshore. Tmobile online sold me a phone that they had recieved pervious complaints on my other consumers throughout the country. After the phone crashed 3 times within 29 days, poor or no phone service, I am now locked into a 2 year contract on the 31st day. They refuse to take phones back and cancel service without a $250 cancellation fee. I'm pissed don't patronage... Stand up for the little guy! read more

So done with this location and also with T-Mobile (after 15 years). The staff has consistently been condescending and they seem to have no technical knowledge whatsoever. I went in specifically requesting a phone that had more storage than my previous phone and was sold a phone with far less storage. When I went in for help formatting an SD card for additional storage, I was treated rudely and the staff person was unable to help in any regard. read more

A bunch of incompetent and rude people at this store. Went in today to activate a mobile hot spot for 30 days. I guess I wasn't paying attention, because the stupid rep who was 'helping' me, signed me up for just the next 7 days. Clearly not what I asked for. I went back in the afternoon only to be told that I was the one that had an attitude and that if I did not correctly myself, they would discontinue 'helping' me. Can you believe this? Simply rude and incompetent. In total, I spent two hours trying to get the mobile hot spot (which I owned and purchased previously) activated. Absolutely no respect for other people's time, whatsoever. Stay away! read more

We went there a couple of times as we wanted to have the family plane. The sales rep was great, she went through the details, the prices, the responsibilities and all the stuff in a great and detailed manner. Jessica was the sales rep that we talked and she did great job. I hope the after sales service will be the same too. read more

Every time I come here the people are super helpful. I came to this location after having a bad experience at another one. I'm so happy I did! They totally made up for the bad experience I had in union city. My sales person was very friendly and nice. Helped me get my phone and answered all my questions. read more

I had issues with my signal booster. Fred, Khadijah, and the manager took care of me. Thank you!

This is a review on Tmobile service. I signed up with Tmobile after ATT because of their international data plan. The service at the store was great however when I came home I have no service. After several phone calls and over 1hour on the phone I found that boosters are not available and wifi calling although a feature is not supported on the mobile phone.I guess I can continue to use SKYPE. read more