I was a Verizon customer when I walked in. My service wasn't working, there weren't any Verizon stores inside the mall so I walked in to ask the employee if he would happen to know why my phone wasn't working. Apparently, Verizon's network had gone down. It wasn't the 1st time I experienced it with them. Long story short, I switched to the dark side. DARSHAY was so helpful!! He took his time helping me, answering all my questions and setting up my service. I would recommend him to anyone contemplating on going into their store. So far, so good. Glad I switched. read more

My husband and I transferred service from T-mobile to another carrier. Come to find out after the fact, the devices we had on our bill were not connected to the write device. Our phone numbers were connected to a watch, etc. And since we are no longer customers, they could not help us, even though the gentleman I spoke with could see proof of the phone lines connected to the correct devices. One person said "Why did we not notice this before." Unfortunately even if I need to change carriers in the future I will not go back to T-Mobile. read more

I would give this place 0 stars if I was able to. On 1/5/2025 at around 12:00 P.M. I was looking to upgrade my wife's phone and as I approached the store I was immediately stopped at the door by 2 girls. The employee that got in front of me and stopped me before I could enter the stores name is VAL. I was asking to look at a iPhone 16 but was told I can look online as she continued to block the store entrance and I asked again and she said when your wife comes I can see. So I asked again so I can't see the display phone and she stated I can look online. So I will just take my business elsewhere. Just never been treated like this before. This store needs some coaching on customer service, They need to understand it's the consumers that help keep the doors open for them and keep those paychecks clearing in their bank accounts. No wonder the store was empty, I probably wasn't the only person like this she has done this too. read more

Terrible customer service never go to this location. Not worth your time and are rude read more

This place is a joke I came here last night to find out about getting two senior lines on their plan with two iPhone 13 and the guy tells me nobody in the area has any 13s they're all out of stock so you need to get the iPhone 14 or the 15. Basically he lied this is a franchise store and not a location. I called the corporate location down the street and they had 15 of them in stock, so I took my service there. Service at this store is absolutely horrible. read more

a+++++++ service from the team in here!! Bryan the Store Manager was Fantastic !!! Anything you need go and see them!! read more

T-Mobile - Mobile Phones Near Me - Moreno Valley, California

Do not buy anything here they're always lie about their policy. Once they take your money, they're not gonna return it to you even the next day when their service is not what your expect. read more

Bryan Young really have great costumer service and he Is very respectful as well. If you need any kind of assistance he would make sure that you'll be happy.. i Also like the other employees as well they made sure whatever I need things would be good read more

FRAUD FRAUD!!! I went in the T-Mobile store in the Moreno Valley mall, was talking about a plan with the Rep, we didn't end up getting the phones or lines with T-Mobile and the young still opened an account in my name with a FISRT RESPONDERS ACCOUNT! I'm not a first RESPONDER and I didnt approve for this account to open! I didnt even walk out with phones!! I tried to call the store and speak with the manager and they say they are "Busy" and never call back!! FRAUD FRAUD FRAUD, now I'm getting letters in the mail saying I owe and now in collections and some how T-Mobile doesn't wanna help, read more

ONE OF THE WORST T-MOBILE THAT I HAVE EVER BEEN TO.They scammed so bad that I had to go another store to fixed my problem because the customer service is NOT GOOD they tell you other stuff from the truth. Just don't bothered and go to another store. read more

Great customer service. Angel was super helpful. He was very attentive to our family needs.

I only gave one star because it made me. I couldn't put zero. This store is super unprofessional, inconsiderate and lacks customer service. When initiating a jump, they "lost" my phone and therefore made me pay for a phone I no longer had possession off. When approaching the situation and speaking with the manager, it was as if he did not care. After two weeks of waiting, I returned to the store to speak with the manger Luis once more. First, Alyssa stated he was at lunch and told me to come back. I returned within an hour and a male employee did even care to acknowledge me. When I asked if his manager was there he said yes, he's eating. He went to tell him and never came out. I returned again to ask if he was going to speak with me and now the employee with the initial of L stated he was now in a meeting. Like really? If Luis the manager did not have an update on the situation he should have confronted it and explained that to me. Now, corporate was notified and blaming me (the customer) for this mess. Josh from the presidents office stated it was my responsibility and I still need to pay. Unbelievable. A frustrating situation with ridiculous and unprofessional and inconsiderate people for employees.DO NOT PURCHASE ANY PHONES FROM THIS STORE ! They might just do the same to you and say your phone that you turned in is LOST!!! read more

I got a new iPhone and wanted to transfer my info over from my old LG. One person started helping me and then needed my password to my LG and walked away. I never saw him again. A line started forming and I asked another representative to help me and he basically ignored me. A different Representative who was helping another woman tried helping me while he could but said he needed to look at my phone so give him a minute, which I respectEd. However I got upset when I saw the one representative who I asked for help, who ignored me started asking customers behind me if they had been helped. Then a different representative tried pitching me a business sale and I told him right nows not the best time I'm just here to transfer data but the guy who was helping is nowhere to be found. So he got all upset. And wen to the next guy in line who needed to transfer phone data as well and the dude actually helps him. I was beyond upset. Took my phones and went to the other store off Day st. Where they took really good care of me. Kudos to the 20 year old kid for being patient with me and trying to juggle 2 customers at once while the other reps hid in the back played on their own phones then helped other customers behind me after I asked for help numerous times. read more