I had recently gone to the AT&T (DANA PARK, Mesa AZ) store to upgrade my devices, and see if I…read morecould somehow gain them faster then the online order I had placed a few days prior, as they were a month, out. I worked with a man by the name of "Carlos T". As we all know, purchasing/upgrading is often more intense than buying a dang car! Me, I ask a boat load of questions, and I document, everything. After, I gave him the shake down (LOL), I was happy to report, 1, of my 2 devices, would be hand delivered to my door, that night. I received it....Fast forward, 2 days...iPhone 11 (256GB) will NOT hold a charge, nor get past 70%, keys jamming and over heating. I go back to see Carlos. We spent well over an hour plus, getting this mess straightened out. We called customer service (4) times, to get them to make this right. I just got it (2) days ago. Still have (12) days to return, rrrriiight (Got to stay on this stuff!!! Feel me?!!)?!? Again, Carlos was VERY patient, THOROUGH and, Professional, while never letting up on the back-end, to correct the technical system error, so that we could place my replacement order. Not only did I take the time to elaborate to Carlos's manager of his IMPECCABLE customer service; but, I brought him back some lunch!! I'm recommending Carlos be your next service contact. BE GOOD TO HIM!!! Then, I'm nominating him as a Manager!! He leads by example!! Great job Carlos!! Keep it up!! Hang on to him AT&T, hard workers that CARE, are HARD to come by!!! THANK YOU again, Carlos!! Shelley L. ~ Gilbert, AZ

Greedy leaches with terrible customer service and terrible phone service. genuinely i would get…read morebetter cell service using tinfoil as an antena than using at&t. have an issue with anything on your bill? prepared to be ghosted and any reasonable request be ignored unless you're incessant and even then expect to get nowhere. not only that, but installation technicians do literally nothing but soak up your ac. they sit on their ass for five hours and poke around on that ipad all while trying to get you to add internet, tv, a new phone line all while not being able to answer basic questions about speed and rates. then will act as if you're the stupid one when they just explained how internet works to me like i'm 5. didn't even give the right information either. buffoons. you'd have better luck developing your own phone and internet service than dealing with these people. the company model as a whole is predatory, won't take no for an answer and won't listen to you. you can't even speak to a real person if you have an issue. calling them brings you to automated phone lines that send you a link to talk another automated person. i've had to have my bank cancel two bills from them because they will not turn off autopay even when asked. learn my experience and go anywhere else. your wallet and sanity will thank you.

I am going to make this story short but I believe that i must give my feedback about my interaction…read morewith an at&t in home expert, over the phone and in store customer service. All of them are truly trying to help and the are very kind and willing to make you happy. At the end of the day, I prefer the face to face experience because, i will at least have someone to see my need for help. Jonathan was the representative that helped me. He went above and beyond to help me resolve an issue that the in home rep and over the phone could not solve. He was so so so patient, he slowly worked step by step on finding solutions - 3 to 4 hours later this big mess was resolved! This guy went above and beyond his work duties. I am a brand new customer for AT&T- if it was not for this guy i would have requested a full cancellation to return to my old cell phone provider. Thank you Jonathan!

Came in and got to work with Vanessa, she was helpful, nice and knowledgeable. Definitely recommend…read morerequesting her for any help needed!

Gilly WOW'ED me. Very approachable, took charge of my situation and handled me with care. I was in…read morebetter hands than ALL STATE. If I had 1 suggestion it would be to give Gilly a raise. He OWNED the situation and made this my most favorable and memorable experience! He's definitely the cream of the crop. I would say his customer service was platinum but the truth is he was priceless!

Worst experience and worst customer service I have ever received. I was lied to when I made my…read morepurchase and then got called a liar by management when I went in to have the mistake corrected. I have been a Verizon customer for over 10 years and have never experienced something like I did with management here.

My boyfriend saw the BOGO for the S10e and both of our phones (S7s) had seen better days. He called…read morein and spoke to the store manager Will to get the details. When we went in the next day and he was there to help us. Will was very knowledgable and helpful. He started our data transfer to the new phones immediately so we weren't there longer than required. He spent a great deal of time talking to us and making us feel valued as customers. I was contemplating a new carrier a few months ago but Will's service has convinced me to stay with Tmobile.

Customer service reps are unfriendly. Changed phone one day after purchase and was charged an extra…read more$75 re-stocking fee, terrible cell tower service, internet not available where I live, everytime I call c.s. it's a long wait, have to wait on hold forever!! Worst cell service ever.

Fast and was convenient that he was able to come directly to my door to fix my iPhone. Highly…read morerecommend.

They responded quickly and were at my front door within a couple of hours. I really love how…read moreconvenient their mobile services are and how easily they were able to replace my phone's battery within 10 minutes. Would recommend 10/10!

Christian took care of us and knew what to do the minute we walked in .very helpful .very…read moreprofessional.we will be back .thank you

Just a bunch of money hungry mfs I came in July to TRANSFER…read moreSERVICES and the guy that helped me (Kade) closed my account and made a new one I did not know this until I got my bill for August and couldn't log into cox and bill was higher so I came into cox again and Mike (tbh the only good employee in there) helped me and got his manager and I explained what happened and they reopened my last account closed the one kade made and transferred my services and got me back at a lower monthly bill Now it's September I got three emails 240.00 for my last address A credit of 35.93 for my new address but closed account And now a bill for 176.00 I walked into cox explaining the situation And they could not help me one of the guys even told me I had to pay that new bill with the 66.00 partial service few like I didn't just explain the situation three times Clearly no one knows what they are doing and then they told me I need to call billing and their customer service line what the hell is the point in having a cox store and they can't even do the job correctly? I am beyond frustrated with the customer service and situation at hand and guess what? It's now 7:32pm and I just got home and have NO WIFI (now I have to call the customer service line, great more and more of an inconvenience) Clearly no one knows what they are doing I'm literally crying from frustration My account never should have been closed the first time just because that first guy wanted to get a credit to open a new account because now I'm having to deal with all of this with ZERO HELP

Getting a new phone ranks right up there with buying a car, or going to the dentist. This is a…read morecorporate store and it was nice the see they were fully staffed on a Sunday afternoon. I did not experience any wait and Jared helped me with my upgrade. I even changed my mind and Jared said, no worries. He was patient and provided great guidance and ideas. What always seems to be kind of a pain, turned out to be a great experience. Seems everyone on this day was ready to help and I didn't see anyone waiting very long or frustrated. I give these guys and gals a Thank you, Jared D.

Horrible. Home Internet is just absolutely a rip off. You say one price and give another. Very…read morewrong and very illegal and very dirty. You have outages all the time. It representatives are complete morons. Shame on you

It's not very often you can watch a commercial with all their hype, hoopla and exaggerations and…read morereally believe them. Consumer Cellular is one that you can believe! My Wife and I have had consumer Cellular for years now, and have been extremely happy with their price, their service and not one lost or interrupted call in the years we've had them... that does not say much for competitors. We are actually saving over $100 per phone per month since starting use of their service. Although dealing with them primarily online, recently we had the need to replace both our phones and decided to shop at one of their brick-and-mortar location. I must say, not just did we walk away with new phones, but walked away very happy and appreciative of their expertise, customer service and terrific store. Highly recommended all the way around... kudos CC!

Thank you for your prompt telephone service today. I continue to be a very pleased customer,…read moreespecially when I receive good customer service on the phone. I appreciate your help and will be visiting your Stapley store very soon.