Went in to get a deal for a new phone and tablet and watch! VINCENT is the absolute best! He was…read morealone in the store and the entire time I was there (about 2hours) he handled me (which is always a challenge) and every other customer that came in the store in a very professional and proficient manner. He was aware of how to overcome challenges presented to him he was able to afford me all the discounts and credit that I had earned. The value I received for the 3 new Apple items was groovy! Now when I looked up Verizon stores in Merced there were some not so flattering reviews, that means go to Vincent the store on Olive and R street. He will do you right

I want to call out the excellent service of DaQwon. He did an amazing job was extremely patient and…read moretook the time to make sure understood everything. While helping 3 other people in the store because he was working alone. He kept it down and was jncredible.

T-Mobile service and phones are garbage I wouldn't recommend they're the reason my personal…read moreinformation is on the dark web . I've been with them for 2 years I recently got a new Samsung 3 months ago and it doesn't work properly and I can't call customer care, or use my app

I visited this location today with my younger sister and grandma to get my sister a new phone and…read morealthough they didn't have the phone she wanted, the service was awesome! We had the pleasure to be taken care of by Juan (: He was so super polite and genuine, thank you for making our out of town experience a good one!

Fast and very attentive! Was greeted as soon as I walked…read morein. I was help by Juan, he help me get the best plan, for my needs. The team is great over all!

Extremely Unhelpful, I waited in the store for 45 minutes almost an hour until they actually…read morestarted to help me. Won't be coming back and I'll others not to either. 0/10 period

I literally never write reviews unless I have had an exceptionally bad or good experience. This was…read moreunfortunately the former as I was met with a clearly stressed out employee named Dustin. I had already been to the wonderful people that own the Cell Phone Doctor in town so I knew my iPhone 16 pro max needed to be replaced. Pro tip never charge a newer iPhone with a Mac book charger it will fry the chip inside the phone. Due to the amount of phones we have through our business (we just switched over 300 plus employee phones from AT&T to Verizon) Dustin had to call his manager named Gabriel to try and get me a replacement. Dustin was unbelievably rude in front of me and my husband berating us due to the size of our account and the amount of phones we have attached to our account. In a normal world you would think an employee representing Verizon would recognize the large account and try help the owner of said account with a simple request to replace a phone. Instead I was met with animosity and condescension. Dustin refused to help and then threw his manager Gabriel under the bus for not being able to replace the phone when in reality he just didn't want to help us. I did make an appointment at 5pm knowing they closed at 7. Despite having an appointment I wasn't helped until 6pm and we were approaching closing time so I am sure that may have played a role in Dustin's demeanor but it was totally uncalled for. When I called our Verizon rep in the store Dustin then proceeded to berate her as well due to the size of our account. I had such a horrible experience and none of it makes any sense. Thankfully our Verizon rep sent me a replacement phone today but this whole experience could have been avoided with a competent employee. I hope the owners of this authorized Verizon dealer see this review and look into Dustin's behavior. This interaction was witnessed by two other families in the store that I've known for decades. Avoid this authorized dealer at all costs!

Terrible service. I experienced extremely poor service at this Verizon store. The day before, they…read moreincorrectly set up my friend's phone plan; we asked for a 5G autopay plan with 15GB but ended up with a 2G unlimited plan instead. They did not clearly explain the fees. When we returned to clarify and fix the issue, the service was even worse. The staff member told us to call customer service and then refused to help us further, shouting 'GET OUT OF MY STORE!!!' When I tried to get his name, he covered his nametag. I managed to take a photo to remember him by, as he almost tried to snatch my phone from me. I've never encountered such rude service. I will attach his photo and am filing a formal complaint against this individual!

Had to wait and wait and apparently was overcharged. I was jammed up and needed the phone despite…read morebeing charged tacked-on activation plus plus. I did walk out of there with activation on a phone I already owned for the better part of a hundred bucks what would I believe would have been half that without the middle man. It's a nice clean showroom and they may have knowledge of the product, which is about all I can really say in favor.

Worst place in town , they have extremely poor communication skills. For instance i was told " you…read moreget the phone case for a discount price of ten dollars " and then they charge me " 40$ and discount ten dollars " those sentences are not the same nor do they mean the same thing.

Did alright job had to take my phone Back due to another "problem" my phone had although it was…read more"fixed" my phone has not been the same since so had to purchase a new one after spending 300 here for it to get fixed.

Gentleman at the front desk was great. Easy fix with my iPhone charging port clearing the blockage…read moreand getting my phone charging again

Super professional and knowledgeable. I was an idiot and dropped my phone into water. He asked me…read morequestions to gauge what needed to be fixed. Super transparent about pricing and was very honest. He also worked super fast and got my phone back in working order quickly. If I have other issues with a phone or tablet I definitely would go here again.

Not an iPhone authorized service/repair center. Upon phone take in manager has you sign an…read more extensive release form of possible damage issues they might cause. Day after getting phone back I was victim of eSIM hacker trying to take over my phone number over following 3 days I Resolved going to ATT to lock my eSIM. Maybe a coincedence? ? Only local battery service in town. Next time I'd either get a new phone upgrade or travel to an Apple Store.

Needed new phone service so thought we would give Verizon a shot. We just happened to be in the…read moreMerced mall when I came to that conclusion. The shop is very clean and the staff is very helpful. Our devices were on back order so we had to wait two week (that part sucked) but when me picked up our devices Jack helped us. He was my most favorite sales person!! So if you need new phones go see Jack!

Charles was knowledeable, articulate, professional and kind. He made the transition back to Verizon…read moresmooth and welcoming. I would definitely highly recommend Charles for any and all Verizon needs. I will be doing business with Verizon at Victra again thanks to Charles.