Several years ago, at The Razzari Auto Centers, we decided to outsource our IT. It was a big…read moredecision. We had a network over 100 computers, multiples servers and multiple systems. We hired a local firm that soon thereafter went out of business. Our second try, again with another local firm was a swing and miss. They claimed to have the ability to maintain our network, but, ultimately, it was just beyond their abilities. I was resigned to either hiring an in-house IT professional or going outside of Merced to solve our issues. It was at that point that I was introduced to Tom Leach at Mid Valley IT. I decided to give the local company a try. And I'm glad I did. Mid Valley IT handled our network with ease and efficiency. Any time we had an issue, they were a quick phone call away. Unlike one of the other firms we'd hired, their technicians stay with Mid Valley. So, we always had someone around who knew our network. I would get calls from time to time from other IT companies asking me to consider switching. Every time, the answer was, "Why would I do that? I've got Mid Valley IT!"

From the owner: Forensics, Network Monitoring, Video Surveillance, Consulting, VoIP Services, Helpdesk, Remote &…read moreOn-Site Support, Backup, Web Design, Wireless Solutions, Cloud Solutions, Project Management

Fast and very attentive! Was greeted as soon as I walked…read morein. I was help by Juan, he help me get the best plan, for my needs. The team is great over all!

Extremely Unhelpful, I waited in the store for 45 minutes almost an hour until they actually…read morestarted to help me. Won't be coming back and I'll others not to either. 0/10 period

I recently stopped by this Metro storefront to pay my phone bill for September. This is usually a…read morequick and easy transaction. The associate asked for my phone number, and I gave it to him. He told me the total, and I paid my bill. So far, so good. "Am I good to go?" "Just a minute, ma'am, is this your first time at this store?" "Yes." I can see him analyzing my account information on his computer screen. As a former salesperson of many years, it feels very clear to me that he is looking for an opportunity for an upsell. "You've never been in here before? How long have you been a customer with Metro?" "No, I just came in to pay my phone bill. I'm not sure. I'm actually in a hurry to get back to Yosemite. Am I good to go?" "Just a minute, ma'am, I wanted to offer you this free tablet." "Oh, no thank you. I don't need it. Am I good to go?" "But ma'am, this is a free gift for you because you've been a customer of Metro for so long." "No thank you--" This went on for probably about three to five minutes. Finally convinced that the tablet was entirely free with no obligation whatsoever, I was like, okay, fine, if this is some kind of anniversary promotion or something, maybe it's my lucky day, I'll take it. "Okay, that'll just be $25 to activate." It took a few more minutes of arguing and adamantly telling him NO before I finally just walked out of the store while he was still talking. His inability to take no for an answer might have been considered sociopathic under any other circumstances. It is not okay to be THIS AGGRESSIVE in your sales tactics. I ended up Googling the promotion, and he was lying. You can Google it yourself. There is currently no free tablet being offered to long-time Metro customers without any fees, obligations, or service commitments whatsoever. The deal he was selling me doesn't even exist. I had asked him if there was a charge to have service on the tablet, and he said, "The service will be the same." It looks like he might have been planning to downgrade my cellphone plan from the $50 plan to the $35 plan and then add a $15 tablet plan without telling me. Although he was not successful in going through with it, I felt that his attempted sales tactics were overly aggressive and deceptive. I will make it a point to never pay my bill at this location ever again.

From the owner: Switch today & enjoy America's largest 5G network.read more

T-Mobile service and phones are garbage I wouldn't recommend they're the reason my personal…read moreinformation is on the dark web . I've been with them for 2 years I recently got a new Samsung 3 months ago and it doesn't work properly and I can't call customer care, or use my app

I visited this location today with my younger sister and grandma to get my sister a new phone and…read morealthough they didn't have the phone she wanted, the service was awesome! We had the pleasure to be taken care of by Juan (: He was so super polite and genuine, thank you for making our out of town experience a good one!

I was with this company for almost 10years and they never seem to be on the same page. They were…read morebadgering me everytime I went in to pay my bill, finally when I decided to upgrade they had me under the impression I only had to pay $60 to switch to T-Mobile and get an upgraded phone and I knew it was too good to be true. I ended up coming out of pocket about $200 because I had to wait for the phone to come in and that caused my line to be suspended and then when I got it switched I had to pay $92 for a case and screen protector which I've never com across those items being that highly priced. Overall it was one of the worst experiences I've had and I can honestly say over the years they are getting worse and the employees are all miserable towards customers which is crazy because that's how they earn money. In all I hope they fire everyone and start over with fresh attitudes and faces that are properly trained for customer service and sales

From the owner: Switch today & enjoy America's largest 5G network.read more