T-Mobile service and phones are garbage I wouldn't recommend they're the reason my personal…read moreinformation is on the dark web . I've been with them for 2 years I recently got a new Samsung 3 months ago and it doesn't work properly and I can't call customer care, or use my app

I visited this location today with my younger sister and grandma to get my sister a new phone and…read morealthough they didn't have the phone she wanted, the service was awesome! We had the pleasure to be taken care of by Juan (: He was so super polite and genuine, thank you for making our out of town experience a good one!

Went in to get a deal for a new phone and tablet and watch! VINCENT is the absolute best! He was…read morealone in the store and the entire time I was there (about 2hours) he handled me (which is always a challenge) and every other customer that came in the store in a very professional and proficient manner. He was aware of how to overcome challenges presented to him he was able to afford me all the discounts and credit that I had earned. The value I received for the 3 new Apple items was groovy! Now when I looked up Verizon stores in Merced there were some not so flattering reviews, that means go to Vincent the store on Olive and R street. He will do you right

I want to call out the excellent service of DaQwon. He did an amazing job was extremely patient and…read moretook the time to make sure understood everything. While helping 3 other people in the store because he was working alone. He kept it down and was jncredible.

Took my phone floating in a "waterproof" case because I am not smart. My phone was inevitably…read moredrowned and I thought it was beyond repair. I brought my phone here and was quoted $350 for a new display. Considering the price of the phone I considered this fair. I was later contacted by the repair tech and informed that he would need to order more parts because my battery and charging port were also fried, but he stated he would be honoring the original price quoted. I got my phone back 2 days later and it was working as good as new!

I had called to get the back of my iPhone 12 Pro max repaired (it was shattered) to try and return…read moreit back to the provider for phone credit. Once it was finished, I realized the back of the phone did not match the original back (with apple logo). He was able to fix it free of charge after a couple days but then once I got my phone back it wouldn't turn on. Apparently he said after inspecting it that it had a "bad battery" which I did not have this issue prior to brining my phone in. He said it would be another $100 on top of the amount i paid to fix the back of the phone. At that point, I was not interested in getting any further services from this company because I was not sure if something else would randomly come up again. At the end of it all, I was left with a phone that had a fixed back screen but I was unable to turn on or return to my provider for phone credit. I would not recommend this place.

Bad service im not a bot either. they put a cheap screen protector on my phone and the screen has a…read moreweird true tone and contrast. Mind you I have a Iphone 15 they put a damn 12/13 screen on my phone. Paid about 100$

Terrible service he fixed my iPhone 13 mupltiple times and now it keeps going to a black screen,…read morenow refusing to fix my phone. Zero stars this place is a scam.

Super professional and knowledgeable. I was an idiot and dropped my phone into water. He asked me…read morequestions to gauge what needed to be fixed. Super transparent about pricing and was very honest. He also worked super fast and got my phone back in working order quickly. If I have other issues with a phone or tablet I definitely would go here again.

Not an iPhone authorized service/repair center. Upon phone take in manager has you sign an…read more extensive release form of possible damage issues they might cause. Day after getting phone back I was victim of eSIM hacker trying to take over my phone number over following 3 days I Resolved going to ATT to lock my eSIM. Maybe a coincedence? ? Only local battery service in town. Next time I'd either get a new phone upgrade or travel to an Apple Store.

I recently stopped by this Metro storefront to pay my phone bill for September. This is usually a…read morequick and easy transaction. The associate asked for my phone number, and I gave it to him. He told me the total, and I paid my bill. So far, so good. "Am I good to go?" "Just a minute, ma'am, is this your first time at this store?" "Yes." I can see him analyzing my account information on his computer screen. As a former salesperson of many years, it feels very clear to me that he is looking for an opportunity for an upsell. "You've never been in here before? How long have you been a customer with Metro?" "No, I just came in to pay my phone bill. I'm not sure. I'm actually in a hurry to get back to Yosemite. Am I good to go?" "Just a minute, ma'am, I wanted to offer you this free tablet." "Oh, no thank you. I don't need it. Am I good to go?" "But ma'am, this is a free gift for you because you've been a customer of Metro for so long." "No thank you--" This went on for probably about three to five minutes. Finally convinced that the tablet was entirely free with no obligation whatsoever, I was like, okay, fine, if this is some kind of anniversary promotion or something, maybe it's my lucky day, I'll take it. "Okay, that'll just be $25 to activate." It took a few more minutes of arguing and adamantly telling him NO before I finally just walked out of the store while he was still talking. His inability to take no for an answer might have been considered sociopathic under any other circumstances. It is not okay to be THIS AGGRESSIVE in your sales tactics. I ended up Googling the promotion, and he was lying. You can Google it yourself. There is currently no free tablet being offered to long-time Metro customers without any fees, obligations, or service commitments whatsoever. The deal he was selling me doesn't even exist. I had asked him if there was a charge to have service on the tablet, and he said, "The service will be the same." It looks like he might have been planning to downgrade my cellphone plan from the $50 plan to the $35 plan and then add a $15 tablet plan without telling me. Although he was not successful in going through with it, I felt that his attempted sales tactics were overly aggressive and deceptive. I will make it a point to never pay my bill at this location ever again.

From the owner: Switch today & enjoy America's largest 5G network.read more

Needed new phone service so thought we would give Verizon a shot. We just happened to be in the…read moreMerced mall when I came to that conclusion. The shop is very clean and the staff is very helpful. Our devices were on back order so we had to wait two week (that part sucked) but when me picked up our devices Jack helped us. He was my most favorite sales person!! So if you need new phones go see Jack!

Charles was knowledeable, articulate, professional and kind. He made the transition back to Verizon…read moresmooth and welcoming. I would definitely highly recommend Charles for any and all Verizon needs. I will be doing business with Verizon at Victra again thanks to Charles.