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    Parrot Cellular

    3.8 (4 reviews)
    Ultra High-EndMobile Phones

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    13 years ago

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    Downtown Mobile

    Downtown Mobile

    3.5
    (11 reviews)
    1.5 mi
    $

    GO SOMEWHERE ELSE FOR SCREEN REPAIR…read more One star because the screen now does not work at all. The first they ordered cracked while they were putting it on the phone. The second screen was delayed via shipping and I would have been out a phone for over a week. He did lend me a phone until then which was nice, but still very inconvenient because I had none of my stuff on there (contacts, photos, apps). Upon receiving the phone with the new screen, the next day I noticed the color of the screen when outside would get all inverted, but neon. Photos attached. I believe this was an installation issue rather than a screen issue. It only happens when I'm outside, with a colder temperature change. When I explained this to him, he said that there was "no warranty" despite paying $200. And that the only step offered was to send the screen back to the manufacturer, which would take 7-10 business days - once again leaving me without a phone. Also, if the screen broke when they took it off, I would be out of luck. So why would I risk that? He also insinuated I dropped the phone for that to happen, which was kind of insulting, especially reporting the issue within 24 hours? I am now stuck with a screen that does not work, and a useless phone. I wish I would have just kept my shattered screen because at least I could actually use the phone. One inconvenience after another and while I understand a lot of this was out of his control, it still does not negate my very negative experience here. I now have to upgrade and get a new phone. I am beyond upset.

    there screens are so cheap. do not recommend they used to be good back then but now there quality…read moreis really cheap. i wish i knew this before getting my phone fixed with them. for any little convenience my phone breaks so easily.

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    Downtown Mobile
    Before And After
    Before And After
    Downtown Mobile

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    AT&T Store

    AT&T Store

    3.2
    (9 reviews)
    1.6 mi

    I usually don't like to write negative reviews...I just let things go. However, the clerk named…read moreKevin was so rude that the only customer ahead of me trying to purchase a phone walked out and rightfully so. In my case, I had a question about the service on my phone. He rudely told me that he would not listen to my question, would not look at my phone and when I told him that my previous carrier (verizon) would answer questions, he told me that he wasn't verizon. He walked away from me. I then asked his name and if true said Kevin. No wonder the store was empty. I would never go back and evidently others may have been treated just as rudely. I then went to the ATT store on Monte Vista and what a great experience. The store was full of customers. The clerks were upbeat. A gentleman named Pete said he could answer my question and in less than a minute resolved my phone issue. We had polite conversation and I would give the Att store on Monte Vista my highest recommendation. I will NEVER set foot in the ATT store on Fulkerth again with KEVIN after the rude experience there. Is ATT really that hard up to higher people like this?

    I called this store regarding having problems with clearing my mailbox on my iPhone…read more The lady who picked up the phone was the store manager named Michelle. I asked her if I could come to the store to have this issue taken care of by a professional since I made many attempts to do it myself without success. Once I went to the store, she remembered me right away and took care of my issue without having to wait. She was very kind and polite and did her magic which took a few minutes. I'm a very happy customer and I strongly recommend this AT&T store to all customers. Thank you Michelle for your outstanding customer service.

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    AT&T Store
    AT&T Store
    AT&T Store

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    T-Mobile

    T-Mobile

    2.2
    (17 reviews)
    1.9 mi
    $$$$
    Virtual estimates
    Shipping

    Customer service experience here was terrible, seems like they just do the bare minimum and don't…read morego out of their way to help their customers. Ordered a new phone and I needed assistance in getting it sent to a new address since my phone was returned to the sender. All I was told from one of the employees is I need to call 611 since they couldn't help me in store and "sorry we just have stupid policies" and left me to pretty much figure it out on my own. Afterwards I came back to the store to cancel my service due to the poor customer service experience and I was lucky enough to have EDDIE help me out and he went above and beyond the rest of his coworkers and was able to assist me in creating a new PIN, giving me the customer service number, providing me my account number and giving me guidance as to what to say the the customer service representative. Honestly had I been helped by Eddie from the start I probably would have kept my service with T mobile since he was much more helpful in helping me find a solution. Big shout out to Eddie for understanding how to properly service his customers.

    I have made 6 trips to T-Mobile store on Hotel Dr. in Turlock Ca. They have my exchange phone…read more(new) that was order on 7/14 ,with my name (Lynn Warren Rodriguez) on the box in there store . The employee with the (PINK) hair, would not take my old phone . Reason for exchange is phone screen is black has been this way since 7/2 . The phone has a warranty and insurance. Have only had phone since 9/12/2024 (Samsung A15) . Phone has NO psychical damage. PINK haired employee went in backroom to talk to manager , returned and said her manager said they cant take the old phone becuz it doesn't come on . I wouldn't be there if it would come on . WTF is wrong with these people? I ask to speak to the manager. The PINK haired girl tells me I can't the manager is not there . She had just came out of the back room where she had gone to speak to her manager . So WTF I said , now she is saying she talked to the manager on the phone OK B_ _ _H get the manager on the phone so I can talk to her . PINK haired girl says she can't do that becuz the manager is busy . WTF , to busy to talk to a customer. What the F_ _ _ is wrong with this picture ? I am going to report the PINK haired girl to the BBB and file a complaint . The PINK haired girl should not have that job . She does not have the skills to make the customer satisfy with the business they are conducting in the store . To be continued ...

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    T-Mobile
    T-Mobile
    T-Mobile

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    Parrot Cellular - mobilephones - Updated June 2026

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