The whole crew is badass..each person goes above and beyond with their customer service. This establishment is by far heads above all the rest I've been to. Great job Adrian and crew. read more

I literally never write reviews unless I have had an exceptionally bad or good experience. This was unfortunately the former as I was met with a clearly stressed out employee named Dustin. I had already been to the wonderful people that own the Cell Phone Doctor in town so I knew my iPhone 16 pro max needed to be replaced. Pro tip never charge a newer iPhone with a Mac book charger it will fry the chip inside the phone. Due to the amount of phones we have through our business (we just switched over 300 plus employee phones from AT&T to Verizon) Dustin had to call his manager named Gabriel to try and get me a replacement. Dustin was unbelievably rude in front of me and my husband berating us due to the size of our account and the amount of phones we have attached to our account. In a normal world you would think an employee representing Verizon would recognize the large account and try help the owner of said account with a simple request to replace a phone. Instead I was met with animosity and condescension. Dustin refused to help and then threw his manager Gabriel under the bus for not being able to replace the phone when in reality he just didn't want to help us. I did make an appointment at 5pm knowing they closed at 7. Despite having an appointment I wasn't helped until 6pm and we were approaching closing time so I am sure that may have played a role in Dustin's demeanor but it was totally uncalled for. When I called our Verizon rep in the store Dustin then proceeded to berate her as well due to the size of our account. I had such a horrible experience and none of it makes any sense. Thankfully our Verizon rep sent me a replacement phone today but this whole experience could have been avoided with a competent employee. I hope the owners of this authorized Verizon dealer see this review and look into Dustin's behavior. This interaction was witnessed by two other families in the store that I've known for decades. Avoid this authorized dealer at all costs! read more

Terrible service. I experienced extremely poor service at this Verizon store. The day before, they incorrectly set up my friend's phone plan; we asked for a 5G autopay plan with 15GB but ended up with a 2G unlimited plan instead. They did not clearly explain the fees. When we returned to clarify and fix the issue, the service was even worse. The staff member told us to call customer service and then refused to help us further, shouting 'GET OUT OF MY STORE!!!' When I tried to get his name, he covered his nametag. I managed to take a photo to remember him by, as he almost tried to snatch my phone from me. I've never encountered such rude service. I will attach his photo and am filing a formal complaint against this individual! read more

Verizon - Mobile Phones Near Me - Merced, California

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I walked in with the phone that was worth almost $1000 or maybe more, I had just lost both my case and my phone screen and was very afraid of breaking my phone. I was also concerned that because I had scratches on my phone that I would never be able to use a screen protector properly. Both of the girls at the store were amazing. I'm so wishing I could remember their names, but they were working Saturday, August 16 in the morning. Two girls both super amazing. I so wish I remembered their names. Please check for me. Not only did they give me the right case, the right screen protector, and upgraded my phone's awesomeness by giving me a very cool pop lock and cover for my camera. I love the way my phone looks now. It feels awesome and every time I see the sparkles it makes me smile. And every time I remember about going in the store I remember I promised I would do a review lol so here it is. Please find out what their names are for me supervisor person? Not only did my phone get fixed well that has a business you should be very impressed with therapy to up so I went in there for a case and left spending $150 on four products so shout out to them and I love the products I got! read more

I've gone in here twice. Both times I was in there for several hours because they just couldn't figure out what was going on. First time was internet hookup...HOURS! The second time they lied. They told me that I qualified for a brand new iPhone, and that all I would have to pay for it is the tax. I already had a brand new Galaxy that I was very happy with, but if I was going to get a brand new iPhone for just what it cost in tax, that was a deal. Couple weeks later I found out that the salesman lied through his teeth. What actually happened was all that you need to pay that day was tax, but it was a $1400 balance and by the time I figured that out, I couldn't take it back. So basically paying off a $1400 piece of garbage that I had no use for, thanks to their deceit. Just getting this new unwanted iPhone going took hours, so besides their incompetence they are liars. I will never go in this place again as long as I live, and everywhere I go I tell this story. Pathetic losers. read more

This place is horrible the SCAMMED MY ELDERLY GRANDMOTHER by putting a screen protector on her phone without telling here the price it was 70 bucks but 2 dollars on Amazon read more

very bad service. staff is soo rude . if they don't like the work they should stay at home . not to show attitude to customers.

Great customer service. The worker that helped me was named Adam! He was extremely helpful in assisting me in my search for a new phone case. I can tell he was passionate about his customer care because of how informative he was on the products and prices. The iPhone case I got was the speck presidio grip for my iPhone 7 Plus. I am pleased with my purchase and recommend anyone with Verizon to due business here read more

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Bad customer service from the female manager at the Merced store on G street saying she can't honor the promotion deal since it's over when we went there way before the promotion was over to get the phone. Asked them to call Verizon customer service, but they said "NO"even they call customer service there's nothing customer service can do since the promotion is over. Guess what came home called Verizon and they honor US the deal. Female manager you just wasted my time all you need to do is call Verizon and the transaction would of been done that day now I have to drive back to pick up my phone when I would of pick it up that day... read more

My phone died during dinner and couldn't be recesitated. Elizabeth helped me first try to turn it on. Thenbshe helped memfind a new phone and accessories. read more

I want to start of by saying that the store itself was clean approachable and inviting. The issues I have is specifically with a store associate named Stephanie. She was the most rude, condescending, and vile person I've dealt with in customer service. We went in looking to upgrade our phones and she seemed to be annoyed with every question that was asked of her, spoke down to us like we didn't understand what we were doing there and held a contentious face and sarcastic tone through out our whole conversation. We were unable to finish the transition because it got to a point that she was being so nasty and condescending that I no longer felt comfortable conducting business. This is truly sad as this is a new establishment and the other associate seemed to be very patient and available for the other customers. I'm not sure if Stephanie was having a bad day or if that's her general approach to customer service but this has been one of the worst customer experiences I've had. read more

Lousy customer service, I was never greeted. There was only one person available. I had to leave. I had to fix my problem myself

The service I received By angelin was exceptional. She had time to answer all of my questions, and was even patient with me when I came back to the store 2 times to figure things out on my new phone. She is a very positive role model in her job. read more

Angelina helped me find the perfect phone also helped me get all my information transferred from my old phone to my new phone. Thank you for your great service!! read more

Buyer's beware of Verizon Authorized Retailer - Victra, 3560 G St, Merced, CA 95340 / 209-205-4033. The staff at this store unknowingly signed me up for two lines on my account. My cell phone and a tablet that I have never received or used. I have paid my bill for years. It wasn't until January that my daughter needed to assist me with my bill paying. I have been recently diagnosed with cancer and fighting for my life. My daughter spoke to the Victra store manager, Adam, with my consent, and he confirmed that the tablet was actually never used and was still in their store safe. He admitted it sounded like I had been frauded and would try to get to the bottom of it for me. He never called back and always said he was still trying to work on a solution with his DM when we called to follow up. This is going on the 4th month since our initial contact with Adam and my bill still shows the tablet and monthly fee for the service and device. They have not done anything to rectify the situation and continue to charge me for their fraudulent activity. The online bills that my daughter can access go to 2019 and they have been charging me since then for this additional line and device. This authorized retailer is the store that I have always done business with for my Verizon account. Their staff clearly took advantage of an older gentleman that was not tech savvy. Even after it was brought to their attention they did nothing to remedy the situation by cancelling the line so no other charges would accrue. This is theft! read more