Several years ago, at The Razzari Auto Centers, we decided to outsource our IT. It was a big…read moredecision. We had a network over 100 computers, multiples servers and multiple systems. We hired a local firm that soon thereafter went out of business. Our second try, again with another local firm was a swing and miss. They claimed to have the ability to maintain our network, but, ultimately, it was just beyond their abilities. I was resigned to either hiring an in-house IT professional or going outside of Merced to solve our issues. It was at that point that I was introduced to Tom Leach at Mid Valley IT. I decided to give the local company a try. And I'm glad I did. Mid Valley IT handled our network with ease and efficiency. Any time we had an issue, they were a quick phone call away. Unlike one of the other firms we'd hired, their technicians stay with Mid Valley. So, we always had someone around who knew our network. I would get calls from time to time from other IT companies asking me to consider switching. Every time, the answer was, "Why would I do that? I've got Mid Valley IT!"

From the owner: Forensics, Network Monitoring, Video Surveillance, Consulting, VoIP Services, Helpdesk, Remote &…read moreOn-Site Support, Backup, Web Design, Wireless Solutions, Cloud Solutions, Project Management

Fast and very attentive! Was greeted as soon as I walked…read morein. I was help by Juan, he help me get the best plan, for my needs. The team is great over all!

Extremely Unhelpful, I waited in the store for 45 minutes almost an hour until they actually…read morestarted to help me. Won't be coming back and I'll others not to either. 0/10 period

A big shoutout to Sonya, really really great saleslady but she's not only good at her job she was…read morevery welcoming and super quick to help me out with my questions. A big promo is needed for Sonya. Thank you again!

Full transparency I am NOT a T-Mobile Customer and after my experience with T-Mobile and employee…read moreat this location I'd never be a customer. It all began with my trying to purchase my wife a new phone for her birthday went to this location and at that time I thought the young lady assisting us was professionally rude. She quoted some astronomical price for my wife to get a new phone, we waked out my wife completely disappointed. Well we ordered a new phone directly from T-mobile, which was considerably less than the local store. However my wife had to go into this store again and have her phone programmed/set-up Sonia is the same employee that greeted her and my wife said that she was more concerned with helping other people of her like than her and often left her alone to assist others. She made her feel as if she was bothering her and she was doing her a favor by helping her. Whatever the task of transferring the info to be completed after my wife left the store Sonia, did wrong. My wife had to return back to the store for her new phone to be properly programmed. The only good part is Denecia! This young lady was proficient professional and polished! She effectively recognized the error and properly completed the task with at-hand. Denecia is the ONLY reason why anyone should patronize this location. I say thank you to Denecia (Apologies if I spelled either of the names wrong) End result I will never be a T-Mobile customer for this was an arduous process just for my wife to get a new phone!

I recently stopped by this Metro storefront to pay my phone bill for September. This is usually a…read morequick and easy transaction. The associate asked for my phone number, and I gave it to him. He told me the total, and I paid my bill. So far, so good. "Am I good to go?" "Just a minute, ma'am, is this your first time at this store?" "Yes." I can see him analyzing my account information on his computer screen. As a former salesperson of many years, it feels very clear to me that he is looking for an opportunity for an upsell. "You've never been in here before? How long have you been a customer with Metro?" "No, I just came in to pay my phone bill. I'm not sure. I'm actually in a hurry to get back to Yosemite. Am I good to go?" "Just a minute, ma'am, I wanted to offer you this free tablet." "Oh, no thank you. I don't need it. Am I good to go?" "But ma'am, this is a free gift for you because you've been a customer of Metro for so long." "No thank you--" This went on for probably about three to five minutes. Finally convinced that the tablet was entirely free with no obligation whatsoever, I was like, okay, fine, if this is some kind of anniversary promotion or something, maybe it's my lucky day, I'll take it. "Okay, that'll just be $25 to activate." It took a few more minutes of arguing and adamantly telling him NO before I finally just walked out of the store while he was still talking. His inability to take no for an answer might have been considered sociopathic under any other circumstances. It is not okay to be THIS AGGRESSIVE in your sales tactics. I ended up Googling the promotion, and he was lying. You can Google it yourself. There is currently no free tablet being offered to long-time Metro customers without any fees, obligations, or service commitments whatsoever. The deal he was selling me doesn't even exist. I had asked him if there was a charge to have service on the tablet, and he said, "The service will be the same." It looks like he might have been planning to downgrade my cellphone plan from the $50 plan to the $35 plan and then add a $15 tablet plan without telling me. Although he was not successful in going through with it, I felt that his attempted sales tactics were overly aggressive and deceptive. I will make it a point to never pay my bill at this location ever again.

From the owner: Switch today & enjoy America's largest 5G network.read more

I was with this company for almost 10years and they never seem to be on the same page. They were…read morebadgering me everytime I went in to pay my bill, finally when I decided to upgrade they had me under the impression I only had to pay $60 to switch to T-Mobile and get an upgraded phone and I knew it was too good to be true. I ended up coming out of pocket about $200 because I had to wait for the phone to come in and that caused my line to be suspended and then when I got it switched I had to pay $92 for a case and screen protector which I've never com across those items being that highly priced. Overall it was one of the worst experiences I've had and I can honestly say over the years they are getting worse and the employees are all miserable towards customers which is crazy because that's how they earn money. In all I hope they fire everyone and start over with fresh attitudes and faces that are properly trained for customer service and sales

From the owner: Switch today & enjoy America's largest 5G network.read more