Fast and very attentive! Was greeted as soon as I walked…read morein. I was help by Juan, he help me get the best plan, for my needs. The team is great over all!

Extremely Unhelpful, I waited in the store for 45 minutes almost an hour until they actually…read morestarted to help me. Won't be coming back and I'll others not to either. 0/10 period

Full transparency I am NOT a T-Mobile Customer and after my experience with T-Mobile and employee…read moreat this location I'd never be a customer. It all began with my trying to purchase my wife a new phone for her birthday went to this location and at that time I thought the young lady assisting us was professionally rude. She quoted some astronomical price for my wife to get a new phone, we waked out my wife completely disappointed. Well we ordered a new phone directly from T-mobile, which was considerably less than the local store. However my wife had to go into this store again and have her phone programmed/set-up Sonia is the same employee that greeted her and my wife said that she was more concerned with helping other people of her like than her and often left her alone to assist others. She made her feel as if she was bothering her and she was doing her a favor by helping her. Whatever the task of transferring the info to be completed after my wife left the store Sonia, did wrong. My wife had to return back to the store for her new phone to be properly programmed. The only good part is Denecia! This young lady was proficient professional and polished! She effectively recognized the error and properly completed the task with at-hand. Denecia is the ONLY reason why anyone should patronize this location. I say thank you to Denecia (Apologies if I spelled either of the names wrong) End result I will never be a T-Mobile customer for this was an arduous process just for my wife to get a new phone!

A big shoutout to Sonya, really really great saleslady but she's not only good at her job she was…read morevery welcoming and super quick to help me out with my questions. A big promo is needed for Sonya. Thank you again!

I recently stopped by this Metro storefront to pay my phone bill for September. This is usually a…read morequick and easy transaction. The associate asked for my phone number, and I gave it to him. He told me the total, and I paid my bill. So far, so good. "Am I good to go?" "Just a minute, ma'am, is this your first time at this store?" "Yes." I can see him analyzing my account information on his computer screen. As a former salesperson of many years, it feels very clear to me that he is looking for an opportunity for an upsell. "You've never been in here before? How long have you been a customer with Metro?" "No, I just came in to pay my phone bill. I'm not sure. I'm actually in a hurry to get back to Yosemite. Am I good to go?" "Just a minute, ma'am, I wanted to offer you this free tablet." "Oh, no thank you. I don't need it. Am I good to go?" "But ma'am, this is a free gift for you because you've been a customer of Metro for so long." "No thank you--" This went on for probably about three to five minutes. Finally convinced that the tablet was entirely free with no obligation whatsoever, I was like, okay, fine, if this is some kind of anniversary promotion or something, maybe it's my lucky day, I'll take it. "Okay, that'll just be $25 to activate." It took a few more minutes of arguing and adamantly telling him NO before I finally just walked out of the store while he was still talking. His inability to take no for an answer might have been considered sociopathic under any other circumstances. It is not okay to be THIS AGGRESSIVE in your sales tactics. I ended up Googling the promotion, and he was lying. You can Google it yourself. There is currently no free tablet being offered to long-time Metro customers without any fees, obligations, or service commitments whatsoever. The deal he was selling me doesn't even exist. I had asked him if there was a charge to have service on the tablet, and he said, "The service will be the same." It looks like he might have been planning to downgrade my cellphone plan from the $50 plan to the $35 plan and then add a $15 tablet plan without telling me. Although he was not successful in going through with it, I felt that his attempted sales tactics were overly aggressive and deceptive. I will make it a point to never pay my bill at this location ever again.

From the owner: Switch today & enjoy America's largest 5G network.read more