I give 4 stars ONLY for one main reason. Our new Service Tech!!
I didn't do a full 5, for the main reason of the first tech is horrible!!!
We moved into a house, that had not been treated in AT LEAST 2 years, and was, what seemed to be, taken over by black widows. I had BJ's out the second day we lived in the house, with the serviced scheduled before we even moved.
Explained our concerns and made it VERY clear, I have a huge fear of black widows and my husband is allergic to wasps/bees. They walked the property while we started to pull boxes from our cars. We were told we had a black widow problem, DUH, and they would take care of it and they would be back out in a month to hit them again.
3 days after service, we found a wasp nest, active, and black widow with an egg, next to it, and one non active wasp nest, where the wasp were trying to use a bad nest that had been sprayed. When we called and had the tech come out, he seemed annoyed and even said "We sprayed everything, there can't be a nest or anything" We pointed it out, and he tried to say it was non active, whatever that means! When we pointed out the second one, he said "Oh, um, not sure how we missed that one. guess I have to spray" Geeee, Thanks! He was the one who found the black widow next the nest, and told us he killed it and smashed the egg.
Week later, I found my 4 month old kitten playing with a black widow, in our master room! I smashed it with my husbands shoe, and threw the show our sliding door. Has I slide the door shit, another spider is crawling up my screen door!! Are you kidding me at this point, came screaming out of my mouth! I kill it, and call the office. Again. They come out, and lone behold, when they show up, I show him a live, crawling spider in our dinning room area. He said he will treat the inside and outside again. I say thank you, take our animals and leave. We come home an hour or so, later, and find the spider, dead, LEFT ON THE FLOOR, next to where he was, alive! At this point, my husband and I are thinking of switching companies. My husband told me, wait it out, and see if we get more spiders, if not we keep them.
NEXT DAY, I find a HUGE black widow in the garage, with a huge egg. I am flipping out on the phone with one of the ladies in the office. They finally sent someone out to kill it and dispose of it, after I made it very clear they were just there not even 24 hours before, and I still had this VERY ALIVE, spider with her huge egg.
That following week, I come home to a receipt, saying I was serviced and my yard was treated, and showed my invoice total.
I was due to be treated/service that day, a Friday, my contract had said Monday. This day, was in agreement when signing up for service, so we would have our dog inside and back side gate unlocked for the yard to be treated. Yet, my husband was home and the back yard was not treated. my front yard was treated and that was it! I called customer service at the office next morning, to complain up the wall, left and right, to them. I was not happy, at all. I made it clear I wanted a new tech, and was tired of this problem with this tech. I mentioned every problem that had occurred!! That was Saturday, on Tuesday I still had no call back. I called and asked what was going on and expressed how fed up I was. She puts a few calls in, and says she will call me back. She calls back to say someone will be out to treat our issues soon. and what we call our Pest Angel, arrived and saved the day! He listened to EVERY SINGLE issue, concerns, problem, and walked our property with us.
The service tech I had before sucked, majorly!! Myself and my husband, felt he was annoyed when we would call and have issues arise. We asked for another Tech and received an awesome, very detailed, issue solving Tech! Jason Y, was excellent! I can't begin to explain what a relief I had having him be our service tech. He addressed all my issues, my husbands concerns, and even pointed out things, he thought may be an issue or concern to us! Why hadn't our other tech thought of that? He swabbed away cob webs, THAT SHOULD NOT HAVE BEEN THERE IF I WAS SERVICED JUST 4 DAYS PIOR, in front yard, and roughly a week prior in back yard. He pointed out areas he thought would be trouble areas, and advised us to use Wasp spray on any black widow that might show up, but if we noticed more then a couple, to call him back out! Why hadn't our last tech gave us that secret and offer for us to call him back out if need be!!
I am still in process of waiting to speak with the head supervisor, about permanently getting a new service tech. I can only say, if I get our current/old tech, I will be complaining like crazy again. Jason is a great asset to this company, and after talking to him, we cant seem to think we will be happy with any other tech. Amazing service. He is the perfect definition to Good Customer Service.
This company needs more Jason's!! read more