I had my MacBook Pro 2019 no power at all, so I look for an appointment to take it to Apple store in Modesto CA but they did have appointment available. Fortunately I got an option recommend by Apple, so Mobile Kangaroo was the option, they are Apple authorize services repair center. So I took my computer to them and the got it fix. The staff always had communication with me regarding my computer repair process until my device was done. I really recommend this place to take your apple devices for repair they will help you in good professional maners. read more

Mobile Kangaroo - Turlock - Mobile Phone Repair Near Me - Turlock, California

Great fast service. Had my replacement iPad super fast. Highly recommend using them instead of having to go to Apple Store.

I had an IPad 12.9 that I sent for repair. Marcos said that the device is unrepairable and offered a new replacement for $890. I reluctantly agreed to do this and I received the same 5th gen 12.9 iPad when I thought I was getting a new one based on what I paid. I was very unhappy with the product I received and expressed that I wanted to undo the transaction but Marcos told me that I have to deal with Apple. After calling Apple, they told me I have to go back to Mobile Kangaroo and there is nothing they can do. I don't blame Mobile Kangaroo but I felt that that if he was crystal clear about what I was getting, I wouldn't have given away my old iPad for no value to them. My suggestion, which is what Apple told me was that I should have gone to an Apple Store. I regret my decision and remain not trusting of any "Apple authorized" repair places. read more

Came in with a broken screen and bent iPad Pro 2nd generation. I have been paying for Applecare+ since 2020 so I only had to pay $49 for a total replacement. I dropped it off on a Thursday evening and got a new one by Tuesday. Super happy with the customer service, the gentlemen in the front was very helpful and made it super easy. Definitely recommend for other customers who are experiencing a similar situation. read more

Mobile Kangaroo - Turlock - iPad Pro - Mobile Phone Repair Near Me - Turlock, California

Joel was excellent with his responsiveness and knowledge around my MBP. I'd gladly go back to Mobile Kangaroo in Turlock. My laptop was not charging anymore. He was able to troubleshoot it quickly and the turnaround was a day! While that's not standard, this particular repair did not need new parts. He returned it back to me clean as well! read more

I have an iMac that was running very slow, and apple recommend me this place 2 weeks ago, and they fixed my computer replacing the hard drive. I had a job interview las week and I was able to used it for that day. I really recommend this place. I feel very satisfied whit the service. read more

Only one person working. Even though I told them I spoke to Apple and ran diagnostics on it. Recommendation was to replace battery. They wanted to run the same diagnostics to charge me the $65 fee. According to them so they can get approval from Apple for the part. read more

I scheduled an appointment to get my iphone fixed and they couldn't figure out what was wrong it, after a day they send me a message to come pick it up when i do, they charge me, even though i have apple care, but the phone is still not working. called apple and they said I shouldn't have paid cause i do have apple care. called this place to let them know and the guy said well you still need to pay for the software update‍. will never be coming back to them! read more

The AppleCare+ people sent me here to have my screen and Home button replaced under the service agreement, with Apple-certified parts. It's in a small strip mall downtown, and while not the easiest to find, was accessible and there was sufficient parking. Upon entering the small shop, someone came to the front area, and I explained the situation. "Oh, if you had been here before 11..." was not what I wanted to hear. "We have to bring parts and the calibration machine from our store in Fremont." was something else I didn't want to hear. "We can't do anything over the weekend." You're best to visit them on a Monday, so you can plan to have your phone repaired sometime between then and Friday. Apple doesn't note that Mobile Kangaroo isn't quite able to handle their business in Modesto. Plan ahead! read more

Ok so my iPad 7 Gen stuck in a upload loop.. I have never had any issues with my iPad, it has worked awesome since I unboxed it.. But out of nowhere I got stuck in a uploading loop.. So I watched a few YouTube videos on how to reboot it.. And to no success, it did not work and kept on the rebooting loop.. So I watched a few more YouTube videos, And I had to get my iMac involved and hook my iPad up to it.. At first I thought had to do a simple update but that was a fail.. So then iTunes suggested I do a complete restore that was also a fail.. So on all my Apple products:. I do have most of them covered with Apple care plus.. And it turns out that the little investment in Apple care Plus we're still valid on my ipad for a few months.. So I went through the Apple support to set up an appointment.. at first I thought I was going to have to travel to Modesto to the apple store.. But it turns out in TURLOCK , The mobile kangaroo is a authorized by Apple to Take care of Apple products.. So it worked out really good for me, To schedule appointment local and save me a trip to Modesto and saved me time of being in the Apple store, Because from my past experiences of going to the Apple store it's very time consuming to have them look at your products that are not working correctly. The mobile kangaroo staff is really friendly and knowledgeable.. I believe the person that was working there, his name is Gilbert (please forgive me if I got your name wrong) he told me exactly what he was going to do to my iPad to revive it and get it functioning again... As it turns out I have a stubborn iPad and needed some time to work on it.. Which is cool.. he did tell me that if apart was needed that that would be a cost.. Which is common with Apple care..from my past experiences when I had to have a phone replaced instead of paying for hundreds of dollars for a new phone I only had to pay $50 to get it replaced.. Some people think that when you have Apple care that it's like 100% insurance, it is not.. if your phone needs a part be replaced you get it at a much discounted price rather than pay hundreds for a new Devices.. Gilbert Was very thorough and explain to me what he was going to do to revive my iPad and also explained if something had to replace that there would be a cost.. and I agreed... As for it beats for buying a brand new iPad.. To make a long story short I needed to leave my iPad there.. I got a text and email about two hours later that my product was ready to pick up:. My iPad is now up and working like a champ!! Thank you so much to the mobile kangaroo you guys are Lifesavers!!! read more

I brought my iPhone in to get some warranty repairs done and the service was efficient, polite, and excellent in every way possible. The Service was even able to be completed in the same day. Highly recommend to anyone who needs Apple repair. read more

Great service and they do really good work. My phone is like new. Employees take every precaution against spreading COVID-19. Make an appointment and they will take care of you! Thank you for fixing my phone Mobile Kangaroo. read more

I was a little nervous taking my apple computer to get repaired anywhere other than the Apple Store, but unfortunately, they were closed due to Covid, and I needed my screen replaced ASAP. Through Apple, I found this company. I made an appointment and brought my computer in to be checked. The girl at the front desk was accommodating. I explained that I needed my computer for work every day, and she said once they got the part ordered and received, I could bring in the computer that day and have it fixed the same day. She was kind enough to help me reset my external hard drive to back my computer up. This was a huge relief. I took my computer home and was able to use it until it was time to get fixed. When they got the part, they informed me that there was a few orders in front of me, so if I wanted same day, I should bring it the next day. The next day I called and confirmed that they were ready, and they were. I dropped my computer off around 11:30 am, and it was ready to be picked up around 5 pm. My laptop is as good as new, and my workflow was not interrupted. Overall, I would highly recommend mobile kangaroo for any Apple repairs. read more

The only reason I'm giving it two stars is because the guy working there was super polite. I made an appointment through Apple to get my iPad reset because I forgot my passcode and I couldn't do it at home. Save yourself the headache and drive to Modesto to the Apple Store. They didn't disclose any price to me before they started the service. When I went to go pick up my iPad it ended up being $40. Then I was told that Apple doesn't reimburse them for services (they absolutely do) paid the $40. That's insanely poor customer service. The job was done though. Will not be returning. read more

Terrible abrasive attitude from the customer service rep here on 11/9. Sure, they'll fix your phone if you don't mind being talked down to. Never again and no recommend. Show some respect guy, especially when someone walks in with the most expensive phone on the market. We care about service. Good day. read more

Mobile Kangaroo - Turlock - Mobile Phone Repair Near Me - Turlock, California

I had the BEST experience at this place and with their amazing tech manager Joel. He was super kind and empathetic towards my apple computer issue I was having. He actually let me sit in the office space for an hour until my computer issue arrived so he could properly diagnose and fix. Thank you so much Joel and Mobile Kangaroo read more

My husband has an iPhone 6s. The battery failed. I made an appointment to have it replaced. The next day, I took the phone in. The were very professional, took care with masks and only allowing 1 client in at a time. They had my husbands phone up and running with a new battery in 90 minutes. Works like a charm. $69. read more

Horrible experience. I was referred to this location through the Apple website. The button on my phone was jammed and the employee said he would see if it was covered under warranty. It was ( I mean it should be since it's a defective phone) I had to wait 4 days to receive my "new phone" I only found out my new phone had arrived 4 days later because I had to call multiple times, even though I had provided 2 cell phone numbers and an email address so that they can notify my that my phone came in. After the 4th day, when I received my phone, the same volume button was still a little jammed. At least I have another year in case it malfunctions again. Also, the employee broke my phone case (which I had just bought 2 days previously) and tried to deny it saying " well here's the thing, I don't know if I broke it or not" with attitude. After letting him know that I know it was him because I just bought the case and he took it off my phone roughly, he agreed to give me a free screen protector. I will never return here for a service and wouldn't recommend anyone come here for a service . SMH! read more

They were able to help me, even after the costumer in front of me was cussing up a storm and yelling. The staff was professional and didn't let that effect the service they gave me. There were problems outside of the company control that I feel like to point out for others. 1.) they had to order parts from Apple for my laptop, and it was back order for about 2-3 weeks, then it was thanksgiving so yea it took a month. Again not their fault. They called me to give me a follow up and answer my questions respectfully when I followed up. 2.) the delivery company delayed it for some reason that can't be explained "switched drivers" After these delays, they were able to fix my laptop and pick up the next day. I would recommend them if your only options was to fix your Mac or buy a new one. Thank you for the fix. read more

Mobile Kangaroo is fantastic!! I experienced wonderful customer service. My computer was not turning on and I had no idea what to do. I was able to get a same day appointment by going through a the website. Mobile Kangaroo was able to quickly diagnose my issue and effectively and efficiently fix my computer. I would highly recommend their services to anyone. Not to mention the friendly staff and affordable services. Their location may be a little difficult to find but once your there you won't be disappointed. Easy, fast, helpful! read more

How is this place Apple Certified?! Literally worst service EVER! Waited over a day for them to pickup the phone THEY were suppose to pickup at the time we scheduled it! When they finally get it together and pick it up they tell me they have to ship it to Apple and I'd have to pay before it's shipped, which was ok with me....BUT I MADE THE PAYMENT and I get a call the next day saying the payment didn't GO THROUGH?!?! Payment DID end up going through when i sent it! they just didn't get a payment notification they said. NOW MY PHONE IS DELAYED ANOTHER DAY! If you need you're phone to be repaired go elsewhere and if you have and iPhone go directly to Apple! It's a shame the disgusting service they provide. This place needs serious Organization skills and a little bit of a sense of urgency. Zero stars if you ask me. read more

Never bothering with a Genius appointment again. I was given a 'loaner' iPhone while my iPhone 7 is fixed. It kept freezing on the setup screen, and the staff at the local Apple store didn't think anything was wrong. I was told to go home and finish the setup, but this didn't help at all. My phone wouldn't finish setting up. I went to Mobile Kangaroo and was helped immediately. My loaner works as it should, and I was even helped with my laptop while things were loading. Very professional, very impressed. MUCH better than any assistance I was given at the Apple store. tl;dr if you need help with an Apple product, go here. read more

Joel is an amazing and knowledgeable tech guru. I'll definitely go back whenever I need help or any Mac or phone repairs.

Negative 5 stars! DO NOT COME HERE ! ID RATHER PAY 200 to get my screen fixed elsewhere or wait for an appointment at the actual Apple store then ever have to come here again. Worse absolute customer service not sure if it was the manager or a customer service rep, he's was in his late 20s -mid 30s dark short hair , glasses. Just a couple rude inconsiderate A**hole. Definitely should not be in any type of customer service line of work. Quick to try to upcharge a client or kick theM out. I scheduled an appointment with An Apple care associate on Friday October 9th that morning, was able to get the closest appointment for the 15th of October but it was with kangaroo instead of Apple . She told me it was an Apple authorized retailer I would be in great hands plus it would be lower cost due to my insurance. I went to my appointment today and not even 10 mins later was outta there , livid, so mad I cried on the way hoMe . I first told him I had an appointment he was a gentleman at first until I asked about my back cameras and back of my phone , at first he was able to fix my screen no issues but once I asked that he whole demeanor changed . He was then like "if I do the back I'd have to replace the entire phone , and if we do that then it wouldn't be available until Friday or the upcoming Monday and I'd have to leave my phone with him. " so then "I was like okay no problem I was nug asking bout it just looking for my front display screen to be fixed." He then replies , " well if you do that you can't just come back in here later and get the back fixed I won't do that" that threw me off but I still was like "okay that's fine just fix the front screen please" so he's typing in his computer then goes "well if your not going to get the phone replaced then I can't help you it's too much PAPERWORK on my end to just replace the screen " like WHATTTT???? Are you serious it's too much paper worm to do the exact thing my appointment was for ? That was completely rude and unpleasant and unprofessional. Then told me I could leave like what type of manager or service rep acts like that for no reason. Apple needs to separate ties with them or get a new staff this is unacceptable. Especially after waiting a week for my appointment. read more

Joel was amazing. He was very professional and helped me with my MAC book right away. He solved the problem less than 30 minutes, and was willing to go above and beyond to help me. My computer no longer has a virus and it was all thanks to Joel. I recommend for anyone going here, to ask for Joel. He is fantastic! read more

So my boss gave me a laptop that was completely wiped and I needed it to be fixed so we made an appointment here. Joel was VERY knowledgeable and kind. He was personable, offered fast speedy help, and the experience with him made this stressful experience that much better. Really impacted our night! A HUGE thank you to Joel. Wish there were more genuine people like you around! read more

Let the buyer beware. I brought my MacBook Air to Mobile Kangaroo in Modesto because I could not get sound out of the headphone port. When I brought the laptop in and explained this, the employee never asked me to turn it on or demonstrate, etc., which in retrospect I thought was weird, but he assured me that a diagnostic would be performed. Later I received a phone call saying that a cable needed to be replaced and the cost was around $129 (but the $65 diagnostic fee would go toward that cost). The parts would be in after two more business days. Three business days later, I called, and the part had not yet been received because there was a problem with the ordering process. The next day when I called again, the part had been received, but the employee had not yet fixed the computer. He assured me it would be done in the morning. When I called the next afternoon, I was told that employee was out for the afternoon and the person on the phone could not determine whether my laptop had been fixed. Yesterday, eight days after the initial drop off, I drove to the store determined to get some answers. I was assured that the problem was fixed and given a bill for $118 (in addition to the $65 diagnostic fee, which is different than I had previously been quoted). I insisted on powering up my laptop and checking the work before I paid. As suspected, there was still no sound coming from the headphone port. The employee (a different one than the guy who helped me originally) apologized for the shoddy work and said it should have been checked before he returned it to me. (You think??) I insisted that I was not going to pay for a new cable when most likely nothing had been wrong with the old cable, so he retrieved the old part and switched it out for me. Then he performed a diagnostic test that took less than a minute and determined that my logic board would need to be replaced, and quoted me a price of $500. This was the information I wanted from the beginning, eight days earlier, when I brought in my laptop. Needless to say, I declined to have that work done at Mobile Kangaroo. Finally, the employee told me there was nothing he could do about refunding the $65 diagnostic fee, although as I pointed out, my computer had not been properly diagnosed in the first place. Overall: Horrible customer service. Every time I called I got a run-around where they couldn't seem to find my information and when they did, the person on the phone never knew anything about the status of the repair. It took eight days and $65, and nothing was repaired on my laptop. Worse, I have no confidence in the diagnosis of the machine needing a new logic board--would you, after this experience? Bottom line: Take your Mac to the Apple store. I thought I'd save myself a trip to the mall, but clearly Mobile Kangaroo is not a professional organization, and if they had wanted to try to make it right for me, they would have waived the diagnostic fee and provided me with a written quote/recommendation for how it could be fixed. read more

I was on the road and I needed the camera fixed in my iphone 5. I was lucky to find this place I thought. I really needed my camera. The technician did set me up and I was out of there in two hours. However, 5 hours later the same problem started occuring. Shaking camera will not focus. The technician was very helpful and courteous but results were not good. I think this matter should of been looked more into rather than just replace parts. read more

I was skeptical with the reviews I've read below but I still went anyways as the deadline for the apple battery promo is nearing its end and there are rarely any available appointments around. I've had a slow iPhone 6 for years and thought the battery was causing the issue. Now, my phone is fast again. The person who fixed it was very fast and got my phone back within 1-2 hours. It was supposed to be 20-30 minutes only but I understand that there are only 2 hours left till closing and he had to fix 3-4 phones within the time window. Highly recommend! read more

WORST CUSTOMER SERVICE!! JOEL THE MANAGER IS EXTREMELY RUDE AND SARCASTIC! From the very beginning of my appointment, he was constantly complaining about how busy it had been at the store and how the phone kept ringing. He proceeds to accuse me of damaging my own property and tells me Apple will not cover, WITHOUT LOOKING at any of my information or even speaking to me about the item. I HAD JUST HANDED IT TO HIM! He eventually took my item and said he would see what they could do and didn't contact me for over a week! I had to call him multiple times! THIS IS RIDICULOUS! THIS PLACE NEEDS TO GET A NEW MANAGER! read more

Made an appointment, showed up, door chimed and waited in the lobby for 5 minutes. No one came out. Knocked on the door to the back, nothing. Waited 3 more minutes. Approached the door to the back again then heard a muffled "hang on, I'll be out in a minute." I'm assuming he saw me on camera. Waited 5 more minutes, still no one came out. Then I left. Overall a depressing place, no service, unprofessional language on the Tv in the waiting room while some dude was in the chair snoring. He was probably waiting for service too. read more

My Apple Pencil 2nd gen stopped charging with my iPad Pro and I was able to book an appointment the same day and had a replacement less than 3 days later. It was a fast turn around and now I can get back to drawing. Thank you read more

My iphone x's screen got cracked and I dropped off my phone around 4:30pm and it was fixed around 4pm next day! Very good service! Javier helped me to set up the rental phone very patiently even I had to set up several things and it took a while. If you want your phone fixed quickly with the good Apple certified service, this is the perfect place for you! read more

I needed a new battery for my phone and I tried to make an appt at the Apple store but it was a week out. I decided to go to mobile kangaroo and I'm so glad I did!!!!! My battery life is bomb now :) read more

Great place if you have phone issues. Very easy to deal with. Thank you for all your help with my daughters phone.

I needed to get an iPad glass crack repaired. Apple's repair site gave me the option of Apple Vintage Faire a solid week after I wanted to drop it off while Mobile Kangaroo offered a next day availability. Both are Apple authorized so it was an easy choice. No waiting, friendly staff, and quick turnaround. An excellent experience. Highly recommended!! read more

I took my IPhone 7 in because it wouldn't charge. I found Mobile Kangaroo online and saw that they were an authorized Apple service provider. I scheduled an appointment online but saw that they took walk ins so I went right over. I've dealt with the Apple store at Vintage mall, and it's almost impossible to get a quick appointment. The service I received was excellent. They fixed my iPhone on the spot, and I was out of there so fast. They are reasonable, quick, efficient and know what they are doing. I highly recommend them without hesitation, and plan to take in my IPad next to get fixed or replaced, since the pricing is the same as the Apple store with little or no waiting. They are the bomb. read more

I have used mobile kangaroo three times in the past year for service on my Apple products. They kept me informed and worked with me when they had to order parts so I could keep my lap top. I can't thank them enough. read more

Joel helped me and he was great! Fixed my phone when T-Mobile couldn't. He was beyond wonderful

Amazing service ! The guy at the front desk was awesome I forgot his name but service is amazing and fast ! Definitely coming back if I shatter my phone for the hundredth time. read more