I stopped by the T-Mobile store on Sunset Blvd to set up a new service, and Alex assisted me. He was extremely polite, professional, and very knowledgeable about T-Mobile's services. He made the whole process smooth and quick -- everything was completed in less than 30 minutes! Honestly, it felt like I was in the In-N-Out line -- fast, efficient, and satisfying. Great customer service experience with Alex. Thank you for making it so easy! read more

Went in for a new phone, all the guy helping me cared about was forcing me to make an early payment, forcing me to download their T-Mobile app, and trying to force me to upgrade my plan in order to get the phone they offered me months ago. Felt like a low rate Black Mirror episode but at least I didn't fall for the bait and switch. read more

man over the phone was cold and dismissive. I get it he might be having a rough day but I felt like I was inconveniencing him about getting a new phone which cost hundreds of dollars. I did not get his name but this location needs to step up their customer service skills. You applied for a job that is 99% customer service. Do better ! read more

Customer service at this location is horrendous. I called the store five minutes ago to ask about inventory. Was told they had a specific phone in stock. Five minutes later I arrive and I'm told by a supposed manager that they are not allowed to sell the phone. "I don't wanna get into the technicalities with you, but I can't sell you this phone." Then asked if there was anything else...... Excuse me? Anything else? Absolutely sir, you could first apologize for your employee giving out misinformation. Next, you could actually offer a solution to the problem instead of sending me on my way. Ray, the supposed manager, needs to be retrained in customer service or put in the back with inventory and not see customers face-to-face. The unprofessionalism and attitude coming from him was unacceptable. Also, if you are unable to sell phones, you should probably train your employees that answer the phone in these policies. Update! Picking up a phone at the Beverly store right now. Interesting how this store is able to sell their iPhones, however the store on Sunset refuses to sell theirs. Sunset store is obviously a TPR and should be shut down. If they're going to hold onto products and cost T-Mobile money, there's no benefit to them being open. read more

"T" stands for terrible. Terrible, Horrible, Lousy coverage. The salespeople at the kiosk at Sam's Club promised the world, but everything they said ended up being half-truths, at best. They said the coverage would be better than their competitors, as they were partnering with StarLink. What they failed to do was say StarLink was only going to provide the ability to text when there's no cell coverage, but has no relation to improved cell service. In reality, there are areas within the City that have no cell coverage at all (absolutely ridiculous!!!), which then triggers the Starlink text mode. Having no cell coverage within a city is absurd. I am constantly having people hang up on my phone calls because they can't hear me or I can't hear them. It's a business line, so it is essential for me to have good cell service. Avoid T-anything. read more

T Mobile sent me a "notice" that I had a credit of $48.19 on my closed out account. I called and got a Ref# for the refund and waited 48 hrs and did not get a credit to my bank. Once again I called to find out why I have not received the refund. All of the sudden the billing department states there is no "CREDIT" as there were over payment I made and adjustments they made way before I closed out my account. As expected this was never a credit and I can not obtain the old billing records to myself, I have to take their word that there never was a "CREDIT". So why send out a 2 page document showing a credit if there never was one. Nothing but sorry customer service and BS answers . So glad I left that pathetic company and their internet service is the worst around. read more

To pay in person a prepaid phone account with t mobile, the business charges 50% fees alone for the audacity not to pay online. Very consumer unfriendly and greedy. Shame on you T Mobile read more

I just had the WORST customer service experience I have ever had with any company, trying to order a new phone. Do not order online, just go into the store. it was delivered to the wrong address, an apartment I lived in 10 years ago. Even though I have a screenshot of the confirmation with my current address. After I called the hotline 7 times I was rudely told they could not help me. It was a MESS! Don't drop your phone and just go into a store if you need a new one. I have been a customer for 20 years. As soon as I have time to switch to a different provider I will be. And don't forget your pin, because that is the ONLY way they will authenticate you. read more

Alex assisted my friend and I in our long journey to get rid of these t-mobile branded trackers that were added to our plan from a Costco kiosk along with our new phones. He was quick to point out that, yes, they can absolutely do that for us and he will be taking it to his manager straight away. After, I'd say about 20 minutes, (and a few times coming back to check on us) he's very happy to say that our issue (that we'd been dealing with for months over phone calls and visits to both Costco and t-mobile) is finally over. Just like that, we were sent on our way and look forward to inspecting our next bill as we are sure he removed them entirely off our plan since he physically showed this information to us. Quick, easy, and there's a place to sit with our coffees! We left feeling very confident in the way this place is operated and actually, I personally, look forward to our next visit! read more

T- Mobile Tech Support was Very Poor, not able to resolve technical issues with the service. Coverage is way overstated and not correct on the maps, as soon as I switch my carrier the issues went away It Was Not My Phone. Tech Support was trying to convince me my issues were my. read more

Seriously such an amazing experience with Asante! I recommend him as your agent as he is very attentive and pays close attention to your wants and needs! He's also very well informed and up to date with new technology norms and can educate you on new subjects! 10/10 with the friendly environment and warm welcoming! read more

I would give T-Mobile the worst reviews. My father was in the hospital and they lost his phone. T-Mobile refused to stop service as they said they would need to send a code to his phone. How can you send a code to a phone that is lost? I explained that and no one would help us. They only said they would send it to collections if we didn't pay the bill. Well, today we got a collection notice, and my father is no longer with us. Do yourself a favor and do NOT go through T-Mobile. Customer service and managers will not assist in any way!!! read more

I can't believe that I am writing a glowing review of a phone store but here it is. Yes it took a long time because getting a new phone takes forever and you have to transfer all the stuff, but that's not their fault. Asante, who helped me was fabulous. He helped me set everything up. He guided me through steps. He helped me with choices. I can't say enough good things about going to this T-Mobile store? It sounds so crazy I know. And the managers were very nice as well. I don't know their names because I didn't spend as much time with them, but kudos to all. read more

The customer service is amazing, I asked Aga, one of the sales associate for the best screen protector for my phone, she got me the right one and Assad helped me installing my screen protector on the way! Customer service amazing so as the deals and the prices!!! Fits me perfectly!!! read more

T-Mobile - How T-Mobile shop looks on the street - Mobile Phones Near Me - Los Angeles, California

After leaving another T-moblie store that was a franchise, and NOT Corporate, I drove 20 minutes to this location because the staff is Top Notch . The first store Located at 4550 Van Nuys Blvd tried to sell me a new phone after owning it for less than a year because the Lazy Manager Tiffany REFUSED to help me with a setting to change to background colors. At this location 7288 W Sunset blvd, the associate Landry B. helped me in 40 seconds with a smile ! Wow.... Great Place, Great Vibes, and NOT DISHONEST as 4550 Van Nuys blvd. read more

T-Mobile - Awesome Store - Mobile Phones Near Me - Los Angeles, California

Showed up at 11 as I need a new phone. Hours online and via automated phone line both say they opened at 11 today. I could see the lights were on but the doors were locked. I waited 30 minutes and there was no change. Not even a sign saying they were closed today. Very unprofessional. read more

Tmobile is the worst company in the world. I was lied to 4 different times by 4 different representatives over the same matter. FTM

I went to this location to get a number transferred and traded an old phone. Aga was the one who helped me with it. Everything went smoothly for less than 10 minutes. Thank you Aga for giving a friendly excellent customer service. read more

We are a long-time customer. Supervisor was supposed to call me back in a couple of minutes to discuss an issue that their regular customer service could not resolve. NO RETURN CALL. Now we know why they have piss poor customer service reviews and they are now losing 3 lines as we go back to AT&T. read more

I decided to terminate T-Mobile Internet and as a result there was $-34.75 balance on my account that I was expecting to get back. Simple isn't it? Not at all! It took them about three months to send me a debit MasterCard that I was supposed to activate by calling the provided number, entering 16-digit code and getting a pin number. There are also restrictions on using this card. E.g. I cannot get my own money as cash, I can use it for only about 6 months, after which they are going to charge me $3/month, and so on. And all this just to get my own money back!?! Why not just mailing me a check for G-d's sake?? Ridiculous. read more

THEY WILL STEAL YOUR MONEY. I was with T-Mobile for over 5 years. I changed providers and had overpaid $144. When changing service providers, they remove you from the app, and you are unable to get any information about your account with them. I called multiple times to get my refund, and they asked for a code, which was on the app. They told me to go to the store, and the store told me to call. This went on for 3 months. When I was able to get my code changed, I was able to request my refund. They asked me how I would like that refunded, and I said I wanted a check. They said they would automatically deposit, and I gave them my bank account. 3 Weeks later, I still didn't get it. I got back on the phone, wasting another hour trying to get my refund. This time, they said they were sending it as a gift card. I said, I was told I was getting the money auto deposited into my account. I have called and visited more stores than I can count. Still waiting on my refund - GOING ON 4 MONTHS! I think they owe me for the time I have had to put in to get my refund! read more

Came here with a problem with my bill and they help me to fixed it by calling customer service and getting it done !! Landry ,Nathaniel and Darcy are the best team at this location!!! Thank you read more

Rondale, was so helpful and very polite, great personality and really good at multitasking with soo many people at the store while he was the only staff member there at the Sunset location. But it was obvious to us that there needs to be more staff because we were at the La cienega location earlier in the day and there were so many employees at the store. The sunset location deserves more staff too! read more

I WAS with T-Mobile for over 10 years & In January 2024 T-mobile representatives convinced me to upgrade my 2 phones that were paid in full !!!! I was explained I would get credit for my phones and pay balance of the new phones in my monthly bill THE promotion of converting my lines to business for a lower monthly rate upgraded two phones and an IPad Sounded great! even was given an IPad for free for being a loyal customer. BUT every week-END after the upgrade, our phone lines were disconnected and every time we would call to complain of the interruption we were re/connected and would be told someone will call us back to explain why our bill was so high but if we wanted to pay we could do so @ that moment I told them I would rather not because we had just paid in March 300.+ to be re/connected to please look into making the adjustments of fees that they were charging for reconnecting the lines because they stated it was their error. I was prepared to pay my monthly past due BUT I was not going to pay any additional re/connection fees they could even give me the breakdown of the charges i told them not until the breakdown of the amount they said I owed of 3 months would be explained approximately $ 1,700.00 for 3 months seemed ridiculous. And this was because they said the iPad for the upgrade was not received even though we returned it and had the proof their warehouse received it. I cannot even remember how many calls I made to get a supervisor contact me it seems like every representative was playing games said they will help just to exhaust me explaining myself over and over and over and over again and then transfer me to someone else. Finally someone told me that the sum was to pay off the 2phones and the 3 months with the re-connection fees 6 lines that they added every week end they will interrupt our phone lines. If it was my FAULT that the bill was not getting paid I would owe only ONE month Period !! since they did not explain anything only that it takes up to 48 hrs for a supervisor to contact me.(never happened) & Just added re/connection fees instead of having THE SUPERVISOR contact me. October now and still have not resolved the problem that started @ the beginning of the year to have collections agency send me a letter that I owe T-mobile $4,279.11 I called and Spoke to someone at AmSher 2nd week of October I was told they would accept the settlement of $1,715.00 = 3 months and the balance owed of the 2 phones but that I would have to pay it right at the moment, I told them I did not have it and that I would need something in writing to be done with this NIGHTMARE and finally have phones!!!! I asked for a confirmation that the settlement will release the phone lines, was told it would be emailed to me confirming my promise to pay it in full on 11/25/2025 never received it!!! Today I get a call from the same company AmSher "Compassionate Collections" regarding the $4,279.11 When i asked for the confirmation of the Settlement agreement I was told that they cannot send me an email but that they had sent it regular Mail & that they cannot settle an amount ( here we go again) I do not believe that they mailed me anything regarding to the of a settlement amount I am trying to get past this NIGHTMARE but cannot seem to get anywhere IN ADDITION MY elderly fathers phone that is paid in full is also DISCONNECTED and locked in with this account He also is effected with the result of Collections Actions... It is only fair to re-connect my phone lines and bill me the 3 months of usage that I owe LATE because of the collections team that are out of the country. I do not even feel safe paying anything over the phone to any other firm T-MOBILE needs to FIX this problem. read more

I called twice....spent 2 hours on the phone.....from overseas so paying I strongly believe they kept me online just to charge me, my request was NEVER processed! Although they said oh yes, we ll send you an email,, your request will be done. BS! I am so MAD. T Mobile is a JOKE. Words cannot express my disappointment and frustration. read more

They tout their Customer Service. What a joke. These idiots couldn't locate their backside without a funnel. We got two phones and internet. The 'net works about 80% of the time. The phones? My wife called them, spent nearly three hours speaking to them, only to have the flunkies state they could not activate the phones unless we went to a TMobile store which is 1.5 hours away. Why? They have to verify our identities? What? How many phones do you activate just by speaking with the person? Who in God's name do you hire over there? I'm certain we will have nothing but issues when we go to the store. These guys are losers. read more

I just visited this shop and was very impressed. Landry helped me, and he solved my issue AND offered a plan that would be more beneficial to my family. Highly suggest asking for his help if you have any issues especially with data. Very nice and good at his job. He deserves a raise bc for real, I've never had anyone at any t mobile be this helpful. Thank you! read more

worse then pathetic, poor reception even text calls can't go through and don't even ask about the ridiculous log in dance. especially when you can't receive text. Will be looking for a new carrier read more

I've been here a few times over the years I've lived in the neighborhood. Always good, fast and polite customer service. Came in today asking for help with something I'm sure they could have said no to but was helped anyway by a young woman who's name I didn't grab. read more

T-Mobile - Playing games while we wait. - Mobile Phones Near Me - Los Angeles, California

Landry and Carlos were AWESOME!!! I'd been having a series of bad events in recent weeks. I went into the Tmobile store there on Sunset becuase I was tired of Spectrum. The customer service as well the amazing plans and new iPhone have really turned things around for me! I switched both my Mobile service and my home Wifi. What I didn't expect was free Netflix and Free Apple TV. The switch over was pretty seamless and quick. Thanks a million guys!! --Greg (the guy with famous cat) LOL read more

The problem I brought to them was not the easiest one. Though I have the cheapest plan, Sasha showed maximum patience and spent as much time as it took to solve the problem. Her language skills are more than useful, since she is (as minimum) bilingual. THANK YOU, and long live T-mobile! read more

We wandered into this T-Mobile Sunset facility looking for pricing on cellular phone and internet bundles and were pleasantly surprised how wonderfully Nathaniel walked me through some great offers including $25 per month on 5G internet including modem and an $800 buy out on my old iPhone X and got me a nice deal on an iPhone 14 ProMax leaving my iPhone 12 ProMax to gift to my girlfriend. Gino the manager helped get our phones all ready for transfer and showed us how to save some real money with T-Mobile special offers.... A very sharp gal, Giselle set up the chips in our phones and even though it took a while for the whole transaction, she was meticulous with the paperwork and making everything clear. I walked out with promise of $500 in visa card rebates that I can spend on anything! This facility was illuminatedly clean (decorated in white), not too busy and every one was extremely bright, and nice which made me choose to shop no more! I felt like I hit the Motherlode - you might too! Aga, another gal, took in our trade-in phone 2 days later and helped us with a screen saver for my new phone and again...she was quick and knowledgeable. A few days later D'Arcy and Quinton did expert job of swapping out my screensavers for both of our phones. Again...happy, helpful alert and aware peeps. I love heads up people to do biz with! Great team at this store. Highly recommend. read more

T-Mobile - Love my new purple iPhone 14 ProMax from t-Mobile! - Mobile Phones Near Me - Los Angeles, California

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Had a great experience here, I was helped by the lovely Giselle (spelling?). She was so sweet, riendly and helpful! Very professional:) thank you! read more

Landry was great, he helped me figure out the math on my account when i needed to add two new lines and pre order 3 iPhone 15 pro maxes. This really disruptive woman came in to cause a scene on a problem that was not related to T-Mobile and Landry tried helping but she became belligerent. He was patient the whole time. 10/10 experience will come again! read more

Tricky to navigate all offers and phones but ARTURO really makes the difference with amazing customer service thank you again!!

Rosie provided customer service to me today when needed help activating my phone. She was there when I needed someone and I would highly recommend anyone ask for her if you are at the sunset Blvd location near Paramount Studios in Los Angeles. All the best, thanks again Rosie, you rock. Satisfied Customer read more

After 3 Hours on the phone with business department at T-Mobile because t mobile canceled 3 of my lines on mistake I sent employee to this location. After T Mobile canceled the wrong lines, they said they cant re activate the sim cards because there not 5g : ( Now Mary is charging me for sim cards.. My business rep has not email me back all day.. he is a waste of time.. If your a company dont waste your time with t-mobile. Dont waste your time at this store. read more

I came in for service to get help with my new phone since it's not working correctly after a week. Also, I was following up on a promotional credit that should've been applied. The employee that was in training, Quinton, was extremely rude, was condescending when caught lying and was very unprofessional. He straight lied to my face, asking me to wait for a couple of minutes until the manager was ready to come from then back to assist because he didn't understand what he was doing. It turned out that the other employee looked in the back for the manager and he was not even in the building and was on lunch. They had no idea if he was to be coming back. All things considered. This employee leaves a lot to be desired with this brand... Particularly considering I came from another brand to T-Mobile. read more

Extremely friendly and helpful people work at this location. We had issues with transferring our service from Version and the representative was very knowledgeable and patient. Highly recommend this location! read more

I recently went to the T-Mobile store on Sunset/Fuller and had 2 you young gentlemen, Alex Castillo & Joseph Diaz helping me. Not understanding anything technological, they were very kind, patient, knowledgeable and provided me with excellent service! I have 3 accounts with T-Mobile, will be back soon and will refer friends as well. Thank you, Alex and Joseph! I recommend you both get a "raise!" read more