Always the rudest store you can ever walk into. I walked out again today. I will be changing my…read moreservice provider. I have been with Verizon in the city of Las Cruces since 2001. You would think they would care about that, but they do not. The young man, very young man that helped me had to make himself important by being rude? How do you keep business being so rude? You don't. I obviously have been very patient, being there so long, and they just lost me. All I did was walk in to buy a cover. Goodbye Verizon!

(warning) do not give this location your business, they lie and make promises and then when they…read moreget your money, they pull the rug out, horrible Customer Service. they will rip you off, lie to your face. horrible store and shady management and associates. might just be the location or it might just be Verizon how they are now, probably have to switch carrier lol but yeah yo sum up terrible store.

AJ the salesman was very helpful, knowledgeable, and friendly. The customer service he provided was…read moregreat!

From the owner: We don't just consider you a customer - we strive to treat you as our "guest" when you join us in…read moreany of our 1,000+ convenient locations. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Getting the best performance for this technology matters, and Verizon delivers.

I was referred to this Verizon store/stand because the Lohman store didn't sell the SIM card…read more Dominique was very helpful and completed the setup for me. She also didn't have to ask for an ID which the Lohman store could not assist me because they require an ID.

Yelp states that this Verizon store is closed but I was in the store a few days ago. It was a…read moreterrible experience. I needed help with one function on my phone. After a feeble attempt to resolve my problem, I was presented with a new plan including a new phone (@$27/month for 24 months). Insulting, offensive, disgraceful business.

Got the new iPhone 15 and $830 for my three year old iPhone 12 Max. So this was a sweet deal. Also…read moregot 25 percent on all accessories because of my business account. Alex the man in charge is a pleasure to deal with. He has been taking of my business for years. The Verizon team is professional and attentive to your needs. They demonstrate patience and willingness to help in the transfer of all data from one phone to the other. Verizon has a solid network in El Paso. It does not always work across 375 and the border. But overall, the network is solid.

I really dislike buying tech products because of the time it takes to get things back to the way I…read morelike it set up- and phones are the worst offender on my list. I hate having to go buy a new phone and being made to feel like I am undergoing a hostile take over because my phone will stop working as technology progresses... BUT- the folks at this Verizon really helped get me into a new phone at a great price and were able to transfer all my data over to the new phone (I got there just in time, my old phone was a goner). The manager helped me himself and was very patient with me and the task at hand. Customer service was outstanding- I guess that's why I have been a Verizon customer for almost 30 years.

This was my 2nd time going in to the store. Everything was fine until I got my bill. They charged…read moreme for the GoAdvantage plan without telling me I was being charged for it. According to their own website it says unlimited free replacement screen protectors but the salesperson says I only get 3 and it's $10/each after that. Website says no restocking fee, but the salesperson says there is a $35/smartphone. Won't be back because of the dishonesty and lack of professionalism when asked about what I was being charged for. Makes me wonder if it's worth staying with Verizon if they are partnered up with resellers like this.

Your review helps others learn about great local businesses…read more Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. Jonny was most noligable and helpful. Thank You

Tim helped my family personally, and made sure we knew what the best value was. We felt like he…read morecared about our knowledge of the phones and showed us how to operate them. He is the type of person that would drop everything to fix a problem. I recommend his business as the place to go for any mobile phone needs.

Excellent service, turn around time and price to replace the battery, screen and screen protector…read moreon my I phone. Highly recommend their service.

Went to check out the Wi-Fi and I took the box home 30 day trial setup was real easy and they…read moreexplained everything

What an amazing experience me and my wife had at this store. Exceptional service they went above…read moreand beyond to help me and my wife out. Their service was 1000 times better then the main store at the Fountains. If you are looking for the best customer service visit this store and ask for Gilbert. What an exceptional customer service representative he was he gave us his full attention and was able to help us with all our questions. He was not just a pushy sales person he showed genuine care for our needs in a product. Thank you for making my experience flawless and enjoyable.

For at least a good 12 years I was extremely loyal to Verizon. Yesterday I went to the…read moreTransmountain location and was mistreated horribly, Today I was at the Fountains location and I couldn't even get a hello at the front door. I came in signed walked to the back and waited. I watched as the gentleman in the button-down shirt greeted another man in a button-down shirt like they were brothers, but he never greeted me like that and he greeted others like they were neighbors that he was seen for the holidays. They treated me as if I was invisible trash. They did not want to be bothered with so I'm going to say this one time if you are BLACK American in my opinion maybe we need to rethink Verizon here in EL PASO. At the Transmountain store, the salesman cannot tell a young lady to wait her turn and at the store at the fountains they ignored anyone who was NOT their standard of person. Is MONEY NOT GREEN?!?! What happened to the Verizon superior service? Another American icon gone?!?!

The fountains Verizon location is racist ! Today I went in an signed with the greeter, told him I…read morewanted to upgrade to iPhone 17 pro max in orange or blue but preferably orange. He said we have 1 blue no orange. Mind you this is the 5th time I've been in here. So I say ok and wait as I'm waiting there is another guy there Hispanic and we're talking about the orange iPhone he proceeds to tell me they have 2 in the 512 gb so I say weird he just told me there wasn't any ? so I hear the guy saying we have 2 in the back mind you im next after this guy, he ended up not getting the phone. So this lady with blonde hair and glasses as soon as she walks up to me says we don't have any iPhone 17 pro max ?!?! Wait in my mind im like are your employees on the same page ? I said that's not true I pulled up my Verizon app which also says they have the orange available in an hour to p/u I show her .... She says with an attitude well it might've been a discrepancy in our system ..... ok girl whatever. As I'm leaving I see the people after me the employee brings him an iPhone 17 pro max orange. I was flustered like is this real ?!? I look black but I'm and Afro Latina, and speak fluent Spanish. I heard it all. DONT GO HERE IF YOU ARE OF COLOR. Some establishments I guess don't get that Hispanics come in all colors not just white.