Terrible service…read more District Manager is rude Facilities are disgusting. The staff rotates so often no one knows whats happening

No stars.. Manager DEEANDRE - the male manager was extremely UN helpful. Judged us and refused to…read morehelp save us money. We were forced to get a flip phone which we don't want and will return but now he says a $55.00 restock fee. The flip phone was 68 bucks.. he also hates arguing when he is not able to out do the question ....if there is no deals and i got 70 bucks a kind person would have suggested the Dollar iPhone deal going on....this sore has no deals and no free phones to start up any plans ...no plans ...go to a ATT store that has free phones.. not here...terrible man ...terrible he acted like how dare i ask for a discount... when my daughter asked if there were not any deals for free .... he said no ...crazy ...there were deals he just wont help...there was deals - eww - i had 30 percent off all purchases on my account and he refused to apply it. asked him ... he wont argue though he judges. eww... she may have said all she had was 70 bucks but then she could have used it on the tax on the 1dollor mini promo ...but nope not here...don't go here... or go to the other one. the next best thing is no free start up phones... is the dollar deal. between google and yelp and others there are 22 complaints on this guy...ewww...that store does not care.

Would not trust this location to not add additional insurance. They get paid a commission depending…read moreon how much insurance they can add on. Not as nasty as other place

After updating my phone, I got a "SIM Card Locked. Enter PUK (Pin Unlock Code)" This code is…read moreseparate from whatever security passcode you enter when setting up the phone and, to my knowledge, I never set up. I called the customer service line and the agent gave me two wrong codes so I went to this AT&T store. That was a mistake. You would assume the store would be able address this without issue, but they told me they couldn't find the code in their system but they could "fix" it by replacing the SIM card... for a $5 fee. That is appalling level of customer service. AT&T pushed out the updated, locked my phone, and the store wanted a shakedown fee to fix the problem they created. The woman I spoke was unhelpful, citing management's policy on charging for SIM cards for any reason with no exceptions. Of course, the manger wasn't there to address this situation. Judging by the rude behavior of the employees', I'm not confident the manger would have been helpful. I refused to pay and called customer service line again. A different agent on the phone was able to find the correct code and unlock my phone (surprise, surprise). The lesson here is to avoid this store if possible and be very weary of "fees" they push on customers. I've been here a few times in the past and I had decent experiences. Whoever is running the show over there now has made customer service for existing customers a very low priority.

I switched over to Cricket from another cell phone provider. Anthony was a great help from…read moreexplaining the plans and products. I would recommend if you go to Cricket Anthony is the guy to go to. Thanks!

I wish I could put 0 stars…read more I WAS a long-time subscriber and suggested Cricket to everyone I knew who didn't travel a lot. Now, I'm going to be telling them it's taking notes from AT&T and Wells Fargo about how you can steal from your customers. Autobilling set up. Credit card in great standing. Adequate fund limits. Used the card that day in several spots. Bank states they at no time blocked a transaction. But the bureaucratic jackoff that answered was no help, refused to take any corrective measures and WE STILL GOT BILLED EXTRA FOR CRICKET FAILING TO PROCESS A TRANSACTION. So, to hell with you thieves. This is a stupid way to lose a customer. *this review is reflective of Cricket policies, and intended as no slight to the people actually working in the stores. It's just corporate that sucks, as ever.

This is the location to visit! Cipriano and the rest of the team at this location are amazing…read more Upgrading to a new phone is not an easy decision for some but the crew in here will make it easier. They were knowledgeable about phones and promotions that were available. I'm loving the upgrade.

From the owner: T-Mobile changed wireless for our customers. Un-carrier made us who we are and it has become…read moresynonymous with 100% customer commitment. We set out to change the game, and the results speak for themselves. When VoiceStream Wireless was purchased by Deutsche Telekom and became T-Mobile USA, we were just like the other guys. We knew in order to stand out, we'd have to make a big impact. Enter the Un-carrier and the beginning of the end of the wireless industry as you knew it. We do it for the customer. The Un-carrier's momentum has become a consumer revolution that sets T-Mobile completely apart from the competition--with business results to match. T-Mobile¬†ONE abolished data limits forever. We simplified pricing and introduced a single plan that includes unlimited data, talk, and text. We set out to relieve our customers' pain points and ended up creating a wireless revolution. Join us and be part of the Un-carrier movement.

These guys are very nice, but I've had my screen replaced 2 times on the same phone for a faulty…read morescreen. $375 is tough to swallow for a phone that only works for a few weeks or months and then craps out. Going to have to buy a new phone now.

Quick, fair, and honest gentlemen. iPhone 13 Pro camera lens was replaced without issue. Warm,…read moreprofessional transaction.

The team here is excellent, extremely knowledgable, and will be completely transparent with you --…read morethey're happy to offer the correct advice, even if that advice isn't making them money. Would review higher if I could.

Mr Phone Dr. is now my go to phone repair shop & I'm a Chicago customer. Thanks to their YouTube…read morevideo I found this place & glad I didn't give up on this phone. These guys gave me a fair price on a glass only repair along with an added curved glass protector for an additional 30 bucks. EVERYWHERE in the Chicago area wouldn't touch my s10 plus with out doing the whole screen under 300-350 range, Even Samsung repair couldn't help me they just want to sell me another $1000 phone. Great communication, easy to ship. If you need your phone fixed for a fair price contact these guys! You're the best thanks again Mr. Phone Doctor!

AJ the salesman was very helpful, knowledgeable, and friendly. The customer service he provided was…read moregreat!

From the owner: We don't just consider you a customer - we strive to treat you as our "guest" when you join us in…read moreany of our 1,000+ convenient locations. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Getting the best performance for this technology matters, and Verizon delivers.

After waiting a dreadfully long time to get a response about the refund on my 3DS (which they kept…read morecalling my Nintendo switch) that I was promised for the device that this store intentionally (I firmly believe) broke, I finally got a phone call demanding I take down my review before they give me my refund. I explained to them that this was not going to happen. I am more than happy to comply AFTER the refund I was promised They are very lucky I'm not coming after them for the cost of the broken device which is almost three times the cost of the "repair". Do not do business with this company. They are disingenuous, deceitful, and rude. EDITED TO ADD: I have filed a complaint with the Better Business Bureau.

Went in because my screen had stopped working with no obvious damage after 5 years of having no…read moreissues with my phone. The guy working refused to even get me a price estimate and rushed me out after I signed the form. Ended up costing nearly $400 only for the same issue to happen not even 3 months later despite me being very careful with it. No mention of any kind of warranty, the only thing mentioned after the initial repair was the guy trying to get me to buy a new case. Would not ever recommend

This was my 2nd time going in to the store. Everything was fine until I got my bill. They charged…read moreme for the GoAdvantage plan without telling me I was being charged for it. According to their own website it says unlimited free replacement screen protectors but the salesperson says I only get 3 and it's $10/each after that. Website says no restocking fee, but the salesperson says there is a $35/smartphone. Won't be back because of the dishonesty and lack of professionalism when asked about what I was being charged for. Makes me wonder if it's worth staying with Verizon if they are partnered up with resellers like this.

Your review helps others learn about great local businesses…read more Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. Jonny was most noligable and helpful. Thank You