Of all the T Mobile stores we have been to, this one by far has the most honest and helpful service. Because is in the Spectrum, and if this is the only place you need to go to, it can be inconvenient. But for us it is worth going to this location to make sure we get the best service. The managers here will go out of their way to help customers, and they make sure the staff does the same. read more

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Stay away from this company! I recently switched from Verizon and was promised a trade in and free phone. The phone charge would be dropped from the bill in one or two months. I was lied to and now have a much higher bill and no longer have cell service in my home. Had perfect service with Verizon. I am now locked into a long contract with a higher bill and awful service. I wish I never switched from Verizon. DO not use T-Mobile as you will regret it. Customer service is useless. Awful company. Choose wisely. read more

Called TMobile customer service and they said I had to come into a retail store to transfer over a Sprint line over to my account (this was incorrect). I called the store to see if they could take care of this and the woman who answered said I would have to create a new account for the Sprint line and then merge that with my account so I would have a total of 3 lines. Not helpful at all and not true. Seems like she was just trying to get commission for opening a new line. Terrible customer service at this store. read more

Store is very clean but customer service is unreasonable, they don't make you feel welcome, I was there to switch from at&t because I thought customer service is bad. I will not go to this store ever again. read more

Last night I had upgraded my phone from iPhone 7 Plus to an iPhone X. Husam helped me right away, and was professional, great customer service care and had transferred everything over to my new phone with no problems at all! If you need T-Mobile go to the Spectrum and ask for HUSAM! He do what he can for you! Thank you again Husam! I love my new iPhone X! Tess E. read more

This place has excellent customer service - the best I have ever experienced. They were fun too. The whole place felt like a great place to work - good morale. Nino had excellent understanding of the products. Very helpful. Loved the value and offerings. Took extra time to setup my Netflix and other things. Did not feel rushed at all, Nino treated me as if I were the most important customer there. Loved this experience and very glad I switched from AT&T. My coverage is much better at home now too, no dropped calls! read more

I visited this store yesterday to switch from Verizon to T-mobile. The store had a good vibe on and music playing in the background. All of the employees were helpful and cheerful. I was helped by Fabi and she was very kind and patient! She went above and beyond to smoothly switch my carriers and have my service running right away! Thank you, Fabi! I would highly recommend this store for its great customer service :) read more

I was there earlier this evening trying to figure out how to set up Snapchat through my new Galaxy 3 watch I don't know why anyone is taught before new product comes out on how to work a watch or a phone but I've been with T-Mobile 10 plus years and I feel like every time I've gone into a store or I've called I always get wrong information or somebody doesn't know what they're doing which leaves me to do my own research you are really lacking on Employment Services which why are you even open When anybody could go on YouTube it's pretty irritating because when I buy the watch I want to know all the details at that moment I feel like then just go internet Nationwide why even have sores around then...... no help and by the way I figured it out worse service read more

These associates do not make you feel welcome or a valued customer with T-Mobile. I came in one day to ask them about getting a replacement phone since I've cracked my screen and it was unresponsive. The man who gave little to no attention to my concern suggested I call T-Mobile and get them to send over my replacement. After calling T-Mobile customer care, I realized that the guy at T-Mobile gave a lot of incorrect advice. I mentioned what he has said to the operator and the operator was confused and told me whoever I heard such information was incorrect. Example would be shipping the replacement overnight: the man said that it would be an additional charge to send the package overnight but the operator said it was free. Please share valid and correct information with your customers next time. I'd hate to make the operator think that the associates I speak to at any T-Mobile location are stupid. read more

John H. and Fabiola are a dream team! I never make impulse purchases... Yet after my first interaction with John and Fabiola I was convinced it was time to switch my family over to T-Mobile. I never felt pressured, and was instead simply presented with the facts which I needed to determine if T-Mobile would be an improvement over our current service, which it is. But it was John and Fabiola who personally won us over (we even bought two new phones, AirPods, and the T-Mobile television thingy). It was John and Fabiola's professional attitude and top-notch customer service that made the decision for us. I really feel like we made the right decision to switch to T-Mobile, and I plan to tell my extended family and friends about our good experience. Thank you John and Fabiola. You made our day, and my girls LOVE their new phones! read more

Yohana R offered amazing customer service. She got me set up with a new Magenta Max line coming from ATT. She explained everything clearly, and ensured it was a smooth experience. read more

Josh and Carlos are the best!! They helped me and brother with our broken screens this Sunday morning and info on the new iPhone coming out. I've been a tmobile customer for over 15 years and they are by far the most knowledgeable and friendly. I would come to this store just to see them. Made me and my brother's experience during this pandemic super comfortable and enjoyable. read more

Spent a lot of time there over the past several days. After 20+ years with another carrier, wanted to be sure before I made the switch. Matt G. Worked with us. He took his time and answered all our questions. He offered us the opportunity to try T-Mobile service before we made any decisions. He set us up with a new SIM card and a temporary number. We spent the next couple of days around our home, and our neighborhood, making sure the coverage was what we needed. Then we needed to switch our plans. We went back and worked with John, Matt's Supervisor. John spent several hours with us first porting our numbers from the old carrier to T-Mobile so we never lost a beat. The John helped me with a new phone. No pressure, just answered our questions and got us what we wanted. John then transferred service from 1 "not-so-old" phone to the new phone, and then did the same for an even older phone to the "not so old" phone. Careful each step of the way to make sure we were both satisfied. From beginning to end, John was there every step of the way, and never moved ahead until we were ready. He was patient and very helpful. We are new to T-Mobile, but if this type of service is an indication, I think we are in for a great time. I recommend either Matt or John. Give them a chance, and I think you will be satisfied. read more

Professional, knowledgeable, and outstanding customer service describes the ladies and gentlemen working at this location. Keep up the great work! P.S. Came back a year later and Mark G. helpled with an upgrade with the same efficiency and service as before. Keep it up T-Mobile! Sincerely, Dusty Twitchell read more

T-Mobile - Mobile Phones Near Me - Irvine, California

Horrible customer service I went there last night and the manager was soooooo rude and I didn't feel welcome at all it was like he is doing me a favor but just talking to me never going back there read more

I was in the market to switch from Verizon to T-mobile. I knew this would be complicated. I dread going into carrier stores. From the second I walked in Pom and David made this a great experience. Great service, great knowledge. Helped me with everything. Best carrier store in OC. Thanks guys!!!!! read more

T-Mobile - My new bag with all my T-Mobile goodies. - Mobile Phones Near Me - Irvine, California

Great service. Nino helped us out and he was very patient, knowledgeable and honest. We had been to four T mobile stores before and had lots of issues but when we went to this location the process was easy and quick read more

I just switched from AT&T (much overdue) and Nino was a tremendous help at the Irvine Spectrum store! My switch was complex and He even went above and beyond to help me activate a few things without asking me to come back to the store...HUGE Help!! I'd ask for him if you go! read more

I am editing this review. My original post was meant for the other store. This store is great! Other store was bad!

If you ever need a T-Mobile phone, please get one here from Brittanie. I just had the most AWESOME and helpful customer service ever from her. She really went beyond the scope of her job to help me out. What happened: Went out yesterday without the canine sidekick. We used to keep her in the bathroom with toys/snacks/blankets/etc. but recently I've left her for short periods of time in our bedroom with no problem. However, I forgot that dogs are really Hoover vaccuums in disguise. She ate my boyfriend's cell phone charger. Almost all of the little charging prongs are MIA. But, Florance, you have another charger. Nope. Emma covered her bases by severing my charger from the rest of the unit. Oops. My charger is now in two pieces. Has anyone heard of a dog who has 15 (Count 'em!) toys who can still destroy two phone chargers in 3 hours? I haven't either. So anyway, T-Mobile.com still carries our charger (for our ancient archaic phones) so I figured the store should have them too. But I was wrong. What Brittanie did: She apologized and sympathized with our plight. She said that we could get a new phone or she has a spare charger at home we could have. She said she had three once, but she's already given away two. If I would come back the next day, she would have it for me. Oh, she thought my puppy was the cutest dog she've ever seen. Scored another point in my book. I came back today and she gave me the charger. Free. I offered several times to pay her for it but no, she's like, "It's no problem!" See! Not all cell phone reps are vultures. read more

Super slow employees! Only two person! I was waiting for over 40 minutes just for a sim card replacement! Don't waste your time here! read more

This review is for Jonathan. I came in today to try to resolve some issues with my phone. I have my phone insured with TMobile and have had all my issues fixed previously multiple times with no issues. It's been a long time since I've had a negative experience at TMobile. I had informed Jonathan that I was an authorized user on the account. And that it's been years. But he CLAIMED that I wasn't on it. "Double checked". When I insisted that I was an authorized user, he "checked" the notes and there I was. I've never had so much attitude at TMobile. I understand that working a job that deals with people isn't always pleasant, but please fix your attitude. Your job is in customer service. My issue today was that my phone screen freezes periodically and I have to hard reset my phone. It's been annoying so I came in today. He was unable to replicate my issue and said that even though my warranty covers it. He would not help me, but I could call another number (didn't even give me the number). So basically my trip to TMobile was a waste today. I've had the same issue before and a TMobile representative at this location helped me. read more

Extremely helpful staff and everyone is always so friendly! They are always very knowledgable about phones and which ones are best. Also, their plans at T-Mobile, you can't ever beat the great deals they have for your family plans and lines! read more

T-Mobile - Mobile Phones Near Me - Irvine, California

Ok, so I recently switched to T-Mobile... I have been a Verizon customer for as long as I can remember, put Verizon seems to be a bit pricey and for what???? I basically Yelp, Text & Instagram, so I don't really need the voice line hahaha For whatever reason, I was at the Spectrum and figured what the heck lets see what T-Mobile can do for me. Man did I make the right choice. Kara was extremely helpful and knowledgeable on the plans and what T-Mobile could offer me. She definitely knows her stuff. Not only is mine and my daughters phone bill cut in almost in half but we got better phones and the whole no contract and jump plan is awesome. I am already counting the days until I can upgrade again to the new Samsung Galaxy 5. It's located in a great spot next the good restaurants people actually eat at and the movie theater. Smart thinking. I have even been back to this location to add an Ipad Mini for my girlfriend(who still has Verizon lol) and even with all 3 items/lines it's still cheaper then my old Verizon Locked Down contracted bill. It's even easy to run in and pay your bill. For whatever reason, I wasn't able to pay my bill online and had realized, whoops its due this day. Ran in, everyone there was so polite and even remembered me from the last time. Prolly cause I took so long deciding on the Samsung or the LG ... which I asked all the employees opinion hahaha. Extremely friendly staff, ease of transaction, well explained policy and pricing. I couldn't ask for a better location. I mean, I drive from Carlsbad to OC to pay my bill... well that's not the only reason, but its definitely worth stopping in where you feel a great vibe. read more

Horrible service, lies and possible fraud. I went to activate 2 iPad's and purchased 2 sim cards. They said they had to charge them separately and after the first charge, they said they were having "issues" with the POS. I called my credit card and there were no issues on their end. So they kept trying...even tried a different card. A week later, I check my credit card statements and they charged me 3 times. I printed out the statements and took it back to the store. They said they couldn't refund me the money because they couldn't find the charge on their daily sales report! I showed them the statements that clearly shows they over charged me and they can't give my money back??? ARE YOU KIDDING ME! They came up with some BS that I needed another SIM card and said they wouldn't charge me for this new one to make up for over charging me. SERIOUSLY??? Enough can be said about T-Mobile's cell service...but throw in horrible service, lies and stealing money and talk about one of the worst companies I've ever had to deal with. read more

Liars. We signed up for a lease program awhile back. The terms were to pay for the phones monthly until paid off with an option to upgrade to the latest and greatest phone 3 times a year for free. Walk in. Say you want that new phone, get new phone. Walk out. Now, they want a down payment for the phone. This is terrible business. Do not go with TMobil. Liars. read more

Very rude at this store, after standing around for a few minutes I was greeted by a gentleman who couldn't end his personal conversation with another co worker so I was waiting for him, once I was greeted I informed the worker of my needs with starting my own phone plan and he told me I couldn't do it there I had to call T-Mobile on the phone and deal with it all together his tone was rude and I didn't realize I had to not go to a phone store to start a phone plan??? read more

Korbin Spangenthal was great! He helped me upgrade my phone with zero hassle and was great conversation the whole time and played with my kids it was a 5 star experience read more

I was in there really quick. Not a long wait but the guys there were able to set me up with a new sim card for my work phone in a jiffy. No hassles, no wait, all good. Thanks guys! read more

Not sure why I felt the need to go in to a store when I guess I could have just called their main line. I was looking to find out more about their services and if my phones would work with their network. I drove all the way to the store only to be ignored while I was there. There were two guys there at 11am on a Friday but apparently it either takes two guys to focus on one customer or the one who was available was more interested in acting busy than actually being busy. I came into the store and there were 2 customer's already there. One rep was helping the first customer and there was a lady at the desk. Then the second rep comes out of the back and tells the lady at the desk that it will just be a little longer because they were working on it. So I wait there as he goes to the computer then to a display and then back to the computer. Never acknowledging me or even letting me know that he knew I was there. I tried to make eye contact but to no avail. After staring at his screen for a bit he walks to the back door and opens it up. Looks at me from across the room but still doesn't acknowledge me in any way. Then walks out with his co-worker who is holding a couple of phones. I wait a bit while they are talking to each (the co-workers) and then I gradually start to make my way towards the exit - still no acknowledgement - so I left. read more

This was one of the best experiences I've had with a mobile carrier. Jonathan was extremely helpful and answered all of our questions. Switched over from Verizon and he walked us through all the steps, saving us a ton of money! We will be back. read more

The representative at this store are not aware of many things related to t-mobile policies. Do not trust what they say. The gave me wrong information twice. I called customer service and found out that what the guys in this store said was totally wrong. read more

You might think this store being in one of the biggest malls of Southern California might be a good one but NO! They only have 2 employees and 10 costumers waiting already Plus since they are in a rush the service is sloppy and kind of rude You are better going somewhere else read more

I recently switched to tmobile from Verizon for their promo of get out of the red. The lady who helped us was super nice and efficient but there was a miscommunication on what the program was. I called the store and spoke to a Sandy and asked me to come to the store so we can sort it all out. John, the manager, immediately came out and addressed me personally and was sincere when he apologized. They have since rectified the situation, exceeded my expectations and got a customer for life. This team deserves all the accolades in the world. A++ read more

I just spoke with "John", one of the store managers. I told him how his employees sold me a wireless charger that is incompatible with the three iPhones which our family purchased back in December. He got rude with me and made a huge issue of why it took so long to notify them. I walked into their store last month with the wireless charger. The girl sent me away because a certain number of days had past. These devices do not work properly. My brand new iPhone 12 mini and my wife's Pro Max phones weren't working correctly the first two months. I was calling Tmobile every other day. They claimed it was their cell towers being worked on for 5G upgrades. So all of their electronics have issues and you get caught up dealing with major issues and deal with minor issues later. So I'm not going to this location anymore, and I'm contacting corporate. I may drop Tmobile completely when our contract is over. The Ubiolabs wireless charging pad said that "We do not process refunds. Please take this back to the retail store in which you've purchased the unit from. I apologize for the inconvenience. Apple threw a curveball at all companies that make mobile accessories." So Tmobile is selling it's customers incompatible electronics and will not refund you. They just want to argue and try to make you feel stupid. read more

Helpful store considered going with them for service but decided to stick with AT&T. They have good prices and they have good devices however I really just don't like the coverage map. If you do want T-Mobile though this location will help you pick out a great plan and get you a great rate. read more

Update: Much better experience this time around. Last night me and my boyfriend walked into t-mobile with the intention of using the jump program to trade my phone. Both him and I had lots of questions especially since there is the 3 times a year jump program now and multiple employees were happy to help and answer them. Despite the store seeming rather busy when we walked we were not ignored or made to wait before someone introduced themselves and told us it would be a moment. Nadia in particular was incredibly helpful she even went above and beyond the call of duty and gave me her card to call her specifically if I have any issues. I am not sure if my previous review had anything to do with the changes since my last experience there but I do feel like it has improved a lot and am much happier as a customer especially being as location wise this is the store I prefer to go to. Great job everyone! Thank you for making it a smooth and even enjoyable experience learning about my options and my new galaxy S6 edge + read more

The staff at this T-Mobile store was great!! namely, Casey Falls. He made the process smooth and easy. We started our journey in late December and Casey was always available via phone or email to answer any questions. When we finally decided to purchase, it was a no brainer to make the 50 mile trip to this store, eventhough we have one .5 mile from our house. We would definitely recommend the Irvine Spectrum T-Mobile. Thank you Casey, Lisa Marie and Johnny. read more

Today my me and my dad went to T-Mobile with my whole family of 8. We were coming from at&t and looking to get a cheaper deal with unlimited data! Store salesman Tony was incredible. I'm not kidding when I say that this guy was working straight for 4 hours non stop transferring everyone storage and iCloud stuff and upgraded everyone's phones. He was throughout with his skills and nice too. There were a lot of complications due to us leaving at&t but he had the answers to all our questions and helped up figure everything out. In the end of the day we cut our bill down by 40% and went from sharing 8 lines with 20 gigs of data at at&t to having unlimited 4g LTE data with T-Mobile. I would highly recommend going to this T-Mobile store and making an appointment with Tony if you want A1 service and someone who's not gonna skimp you into a bs deal. read more

came in tonight with my sister and dog to get two iPhone8 phones. When we walked in we were immediately greeted and acknowledged by the staff Sasha in particular. He helped us right away and had everything in stock for what we were looking for. He made the process quick and informative answering all our questions and being sensitive to our time. He is the best definitely recommend going to him about any questions or new phone purchases. He recommended us screen protectors for our new phones as well and we were sold. (he should definitely be promoted or get raise if it was up to me!) Will definitely be back to this location to see Sasha with friends and family to get more phones and accessories! read more