I want to share such an amazing customer service experience that I had yesterday at Wireless World…read moreat 757 Grafton St., Worcester. Sometimes we are so quick to complain and write negative reviews, but don't take the time to share such positive experiences. I highly recommend Wireless World. Jose there is amazing to say the least. I went there with a smashed phone. I already knew the phone was smashed so bad that it wasn't going to be worth repairing. Jose went above and beyond to try to help me fix the phone so I could at least retrieve the pictures. He also gave me a very reasonable deal on a iPhone, tempered glass, screen, protector, and case. I would give him a 10 star review if I could. Thank you Jose!

From the owner: We Provide Cellphone Repairs, Cellphone Plans & We Buy Sell & trade New and Used Electronics. NO…read moreAppointments needed for a repair, walking's welcome!

I live in Shrewsbury MA, I called Verizon about poor service in my area, dropped calls for an area…read more It's called the dead zone of Shrewsbury, the area includes the Dean Park area. I explained the issues to two customer service techs. The first ticket was LOST... The second ticket was closed by Verizon engineering stating "Yes this is a known issue in that area." I asked what's the plan? VERIZON Engineering stated NONE. May be time to find a new carrier.

From the owner: Visit our store at Shrewsbury for all your latest mobile, 5G home internet, or business needs…read more For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

The service was really good. We wanted an antenna for our TV. He let us know that it would not…read morework and saved us plenty of time and trouble.

He is always knowledgeable and friendly. Today he replaced the speakers in my laptop efficiently…read moreand at a very reasonable charge.

My problem was diagnosed and resolved quickly by Nisar. I had cracked the screen protector and was…read moreconcerned the screen was cracked. Fortunately, it was not and faulty protector was removed and replaced in minutes. Pricing was reasonable. I really appreciate good service and this was it. Thank you.

I dealt with Andrew at the Millbury, MA corporate location. He was completely knowledgeable,…read morehelpful and pleasant. My husband and I needed to have two lines added to my account. The process took over an hour, but Andrew was patient and knew his stuff. I'm pleased to be dealing with such reliable folks.

Every time I am forced to go into this store (which is why I deal with Verizon on line only) they…read moreare rude, and dismissive. Today I came in with 3 trade in phones to drop off. The associate's first response to learning this was, "Just because they told you on the phone you could do this, doesn't mean we can." This kind of back and forth confusion between calling Verizon and dealing with associates, and going into a Verizon store and dealing with the associates at a location, is not new. Quite simply, the associates at this store are not helpful. Unless you are buying the phone from them, you may as well know going in, that they will not be helpful. This is not the first time I have had to deal with this store, my last interaction was over 5 years ago, and nothing has changed. 20 years I have been with Verizon and anytime I have to deal with a live person at this location, this has always been my experience. Save yourself the hassle and go anywhere else but this store, they are awful.

jack and Marco's were amazing. Treigh was extremely helpful with our plan. Jack helped me with my…read morephone for half an hour and finally got my email back. I can't thank these 3 employees enough. I appreciate their patience.

Of all the verizon stores i've been to i have to say this one is the only place that actually went…read moreout of their way to help me instead of just trying to sell me stuff. These guys know what they are doing and are very polite, which is a rarity among verizon stores. I Purchased a G2 and they set everthing up for me and made sure i was comfortable with the phone before leaving. i have since been back numerous times for technical support and they are always great!

Most everything!! Especially the food!! The food was so terrible, I could only eat Oatmeal or Roast…read moreBeef Sandwiches!! Even then, I couldn't have the sandwiches when I needed something to eat!! You also limited how many I could have in 1 day!!

Was at this location yesterday and the customer service I received from Shaquan was above and…read morebeyond. He was very friendly, knowledgeable and enthusiastic. It was very busy and Shaq happily greeted every customer that walked in even though it was very busy and there was limited staff. He made everybody feel welcome and important. Fantastic work!

The customer service representative was completely condescending and unprofessional. In order to…read morerestrain myself from calling him names that were warranted but not appropriate in polite society I chose to just up and leave politely wishing him an "adequate" day as I left. I didn't catch his name but he had an unfortunate haircut of short, straight black bangs. If management reads these they'll know who it is.

I signed up for a 2 year plan. I was told that a promotion was in place to trade in my phone and…read morereceive an 800 dollar credit. I picked out a phone that was listed for 800 and was told I had to pay sales tax but the phone would be a swap. No monthly charge. I signed and left. Since I do auto payments it took a few months for me to realize they were charging me monthly for the phone. I called to complain and they basically said there is nothing they could do. This is unfair. DO not sign with them . Many other choices for cell plans. I say beware...be very aware....

I would say I had a great experience and it was a welcoming environment. Also, they have good deals…read morefor screen protector and phone cases, and also chargers too.

This business offered great service and were very helpful. They were able to replace the back part…read moreof my phone that was completely shattered and they did so at a great price

Great customer service. Timely. Respectful. Able to answer all my questions…read more I was helped by an employee named Joshua, who was able to get me a rediculously plan, and a significantly better phone than the Straight Talk phone\plan i had.

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless. Visit us today at 537 Lincoln St, in Worcester, or give us a call at (978) 244-7339.