Cancel

Open app

Search

T-Mobile Experience Store

3.3 (29 reviews)
PriceyMobile Phones
Open 10:00 am - 8:00 pm

T-Mobile Experience Store Photos

From this Business

Recommended Reviews - T-Mobile Experience Store

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

Jason V.

There are fewer experiences as time-consuming, teeth-pulling and brain-numbingly boring than buying a new cellphone. Buying a car is just about the only thing I can imagine that is worse. Thus, you can imagine my excitement at the prospect of having completed the latter, and now the former, on back to back weekends! Joy! Fortunately, Magali made the process about as smooth and streamlined as one could hope. My wife upgraded both her iPhone and iWatch to the newest iterations of each, after a brief interlude of indecisiveness, trying to determine which colors to choose that would best compliment each other. Once the aesthetics of our purchase were ironed out, the remainder of our transaction consisted of the usual document signings, SIM transfers, activations, registrations, and all the other digital detritus that comes along with each electronic emigration to a new device. This particular T-Mobile location seems to be busier than most, due to its location within Cascade Station, so you might get wait-listed (as we did) before you can sit down (well, stand up) with a sales representative, but at least you can shop or dine while you wait. It wasn't staffed plentiful enough for the Saturday rush, in my opinion, and for some reason, there was a customer(?) babbling annoyingly into what appeared to be a karaoke machine, at a volume that permeated the entire shop, for a good fifteen minutes, and for no apparent reason. Ah, Portland! Keeping it weird, as usual! Still, having used just about every major cellular carrier at some point in the past 15 years, T-Mobile remains, overall, king of the hill in terms of customer service, plans and features. This location maintains that reputation of...well, if not excellence, at least competence.

iPhone 6S to iPhone 12 upgrade

See all

6 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Jason V.
239
1465
25735

4 years ago

Helpful 6
Thanks 0
Love this 3
Oh no 0

5 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 9
Thanks 0
Love this 9
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Magali was so helpful, made a stressful situation so much easier. Will only be coming to this store from now on! She deserves a raise.

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Sophie N.
204
28
37

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 years ago

Helpful 1
Thanks 0
Love this 1
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Business owner information

Photo of T-Mobile

T-Mobile

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Business owner information

Photo of T-Mobile

T-Mobile

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

10 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0

11 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0
Photo of Brenda W.
11
136
27

12 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 years ago

Helpful 3
Thanks 0
Love this 0
Oh no 0

12 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of F R.
0
1
0

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

12 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

Ask the Community - T-Mobile Experience Store

Review Highlights - T-Mobile Experience Store

Fortunately, Magali made the process about as smooth and streamlined as one could hope.

Mentioned in 2 reviews

Read more highlights

Verify this business for free

People searched for Mobile Phones 842 times last month within 15 miles of this business.

Verify this business

T-Mobile

T-Mobile

2.2(21 reviews)
3.4 mi
$$
Virtual estimates
Shipping

SCAMMERS & LIARS HORRIBLE DO NOT GO HERE FOR CELL PHONE SERVICE. I wish I could rate 0 stars, aside…read morefrom the slow WiFi and constant issues, their customer service never fails to be absolutely shit, all of them have attitudes like they didn't look in the mirror that morning. Their employees don't look or sound qualified to deal with anything, they downright lie about the promotions/ trade ins and upgrades, they manipulate you and allow you to think you're paying one price then suddenly upcharge prices or say you owe them more money on traded in phones on top of paying $700 up front for trade in/ upgrades. They acknowledge their mistake say they'll fix it then all of a sudden they backtrack they don't want to fix or compensate all the distress they've caused for their mistake. Awful carrier check the reviews and google about T-mobile. Nobody has good experiences with this scamming carrier go anywhere else.

Terrible customer service at T Mobile store at Fishers Landing.. employees only interested in…read moreselling, not helping existing customers. My phone was not keeping a charge the guy at T Mobile told me to go to Best Buy..said T Mobile couldnt help, didint even look up my account to see that I had 360 protection plan. I went again today, no help, just a run around, accessories at T Mobile store are highly overpriced, was told a screen protector cost was $ 40.00, went to amazon 3 pack of screen protectors priced at $5.00 Employees at these stores arent helpful... I was able to get great help by calling T Mobile 611 line.

Photos
T-Mobile
T-Mobile
T-Mobile

See all

Apple Pioneer Place - Inside the store

Apple Pioneer Place

2.7(432 reviews)
6.9 miDowntown, Southwest Portland
$$$

From the door to my exit, every single person was kind, smart and helpful. I bought a new watch and…read morethey helped me set it up in less than 15 minutes in and out! I recently bought a new computer from them and it was the same excellent service. This store has been amazing for me and I will only go there to purchase any Apple products I need.

We came here to get a MacBook Neo and a Mac mini. We were greeted and when we told him what items…read morewe were in the market for he immediately told us that there were no Mac Mini's available and that was it. We had checked on our phones with the APPLE APP that stated that it was available for purchase and pick up at this location. The Guy proceeded to tell us that it was not available and ended with that. We said okay that's fine, and then asked if there were any MacBook Neo available and he stated yes and to go over to the "order pick up table". My fiancé and I arrived to the table and saw a team member kind of slouched over the table and when we approached her she stated are you here to pick up an order? We said no and then she said well who sent you over here? I said the guy that greeted us in the front. Already- I am annoyed, cause 1. WHY are you annoyed? 2. The whole time we were talking, she was slouched over ( in a lazy way), she was not making any eye contact with us at all! I was the one that was purchasing the MacBook Neo, but she would ask questions or talked to my fiancé instead, like she did not even acknowledge that I was there. He also stated to her that I was the one that is buying it and to redirect her questions to me. 2 more people arrived at the table for pick up but she seemed annoyed. Her mannerisms and attitude was very below average. She spoke very low and I had to lean into her to and ask her to repeat herself which just made her more annoyed. The other gentleman that had arrived maybe 20 minutes after us later then asked if she can get another person to the table to assist them and that is when she went over and grabbed " Jake" to come and assist. Jake was pleasant and kind and was able to answer all of our questions and gave us reassurance and was able to assist us with placing an order for a Mac mini. If it wasn't for Jake, I would have said F this and drove to another location that is out of my way. The team member that was at that table I later found out by her name tag was " Ivy". There was no introduction no nothing just " Who sent you here". Like TF? She was also wearing a mask which okay cool but with her speaking low it made it difficult to hear and understand her while slouched over the table the whole damn time! very not approachable! Honestly, we came here to purchase some items from Apple, and yet members of this team made it so difficult to communicate and buy, like it was a burden that we are in there spending hundreds of dollars. I am so surprised that this location is nice, so you expect that the customer service was also going to be nice as well but ended up being trashy attitudes when it comes to purchasing an item. Out of the 3 people from that location, 1 was nice, attentive and actually showed that he cared about the items we were buying. So Jake, thank you so much for that day, but after that I think I rather go to another Apple Store-for sure if you come here you will leave frustrated. -2/10

Photos
Apple Pioneer Place - IFortress

IFortress

Apple Pioneer Place - I was first in line there at 7:15 AM and it was the weather was beautiful.

I was first in line there at 7:15 AM and it was the weather was beautiful.

Apple Pioneer Place - 14" MacBook Pro

See all

14" MacBook Pro

PhoneStop

PhoneStop

3.4(57 reviews)
6.2 mi
$

*WARNING* COMPLETE SCAMMERS!! Took my fiancés phone in to…read moreget the back camera & flash fixed.For whatever reason (still unknown to me) they go into the front of the phone as well (which makes no sense). They accidentally tore the wire to the facial ID camera. My fiancé goes to pick up her phone and they feed her with lies on why her facial ID doesn't work. "It's normal" & "that's what happens". Then they try to charge the full amount to fix the back camera. We refused to pay the full amount as they didn't fix the phone, but made it worse. We paid $60. Follow up to the next day: He calls my fiancé on his personal phone to tell her he lied about why the camera wasn't working. He admits to accidentally tearing the wire and that's why the camera won't work. He then offers to refund the $60 out of his pocket. He then proceeds to tell us he can fix the front camera but he's going to charge us $190. HE BROKE THE FRONT CAMERA. Why are we being charged to fix the phone HE BROKE. It makes me wonder why they were getting into the front camera of her phone, and what they might be doing with parts! AVOID AT ALL COST!! COMPLETE SCAMMERS!! AWFUL EMPLOYEES/CUSTOMER SERVICE.

I took my iPhone 12 Pro Max to have the back camera and flash repaired. They told me no problem and…read moreto come back within 2 hours, the price would be $190. I thought wow good price, and quick service! When I went to pick up my phone the employee who fixed it told me everything was repaired, but when he went to check everything after repairing my phone, including the FRONT camera, the Face ID feature did not work anymore. I asked why the front camera was replaced as that was not broken. He could not explain this and told me Apple has iPhones set up to not recognize Face ID when parts are switched. I asked if this had ever happened and he said no. Weird, as they do phone repairs for business. He said he would give me a discount of $30 and charge me only $160. I paid in cash. After chatting some more he gave me back $100 more. I told him i was not upset with him but sad about the way this had happened. I left. After some googling I knew that something was not adding up. The next day I received a call from what I presume is the employees personal phone. He told me he wanted to tell me what really happened. He told me he lied to cover up what happened because he was afraid of telling the truth. During the check over of the job the screen slipped forward and tore the wire that allows Face ID to function. He told me he would refund me the additional $60.00 out of his pocket because the shop was "already losing money" and to come in the following Monday, today, 4/29. Today when I went in the employee who broke my phone was not there but the manager was. He told me he was aware of the situation and gave me the money back. He told me it was the employees personal money. The owner was not there and I have yet to hear from him since requesting to speak with him since this occurred on 4/25. I left my phone number to hopefully receive a call back. They broke my phone and will not replace it. The "solution" they offered is to order a new phone and swap the insides of my phone for this one, they quoted $200 for this. I told them I will not pay them to fix THEIR mistake and furthermore have lost all trust in their abilities and business to handle my phone. They lied and attempted to deceive me. If I had not asked questions they would have charged me the full amount and let me go on my way. I am very disappointed in how they handle business and would not recommend them to anyone. I will update if anything further happens.

Photos
PhoneStop
PhoneStop
PhoneStop - Chargers and Cables

See all

Chargers and Cables

Boost Mobile

Boost Mobile

1.0(1 review)
0.9 miParkrose, Northeast Portland
$

I have been a client for almost 2 years now. I recently went into the Boost store located on MLK…read morein Northeast Portland and purchased a LG Stylo 2. The total purchase w/ phone, activation(?) & other accessories were 300+ dollars. The purchase was pleasant and quick at that time I had nothing except good things to say about that location. I left the store and realized in their parking lot that the tempered glass screen had several bubbles in it and I returned. The young lady who had originally put the glass protector on removed the cover & reattached, however the bubbles were still visible and one in particularly was right in the middle of the screen was no longer at that time. I got my phone home and put it on the charger and I didn't touch it until the next day. The next day on my way to work I noticed a small nik directly in the spot were the difficult to remove air bubble was located. I was livid due to the fact that I was assured that the screen protector would not crack. I payed $30.00 dollars for this accessory and the quality was weak. I gave the store on MLK and Killingsworth a call. I explained the dilemma I was having. I explained to the young man how I would like to do either one of the two things, return the item or replace the item. It sound simple, but no. I would have to wait he stated. The store has to claim the item and I would have to come pick up the replacement on a future date. WHAT?! I explained very angrily at this point that my money is not negotiable and I need compensation asap, it took less than 30 minutes to total up the cost and take my money. I would like to be made whole quickly, it was less than a whole 24 hrs that I had just purchased this item. Now here is the part that truly aggravated me extremely. I go back to the location of purchase. I encountered a person that says she was a manager. I explained to her the scenario. I explained I was told this 30 dollar tempered glass was a lifetime warranty and I would like my replacement. The person that says she is the manager was rude and combative. She wanted to talk over me the entire time, she basically advised me she would make me leave if I didn't do what she said (be quiet) while she talked. I was so angry by this time, but I did what a good customer (child) is supposed to do, when told to. I couldn't believe how much money I had given this store and at the end of the day, treated horribly. I know the retail worker has to make the sale, but what about the client? I can't imagine myself going back to this location giving them a dime of my money and that is thanks to the person that says she was the "MANAGER" @ MLK/Killingsworth And I would absolutely NOT recommend the location to anyone. I drove to Sandy Blvd to pick up my screen cover. I'm also glad that I was given the locations of their sister stores because I will not frequent their stores either. Boost your customer resolution staff is slacking if their management cant lead properly. And horrible management will lead to horrible revenue. Properly trained staff is very important, but clearly Boost your only out for the buck..

Photos
Boost Mobile
Boost Mobile

See all

T-Mobile Experience Store - mobilephones - Updated May 2026

Loading...
Loading...
Loading...