We decided to go into a Verizon store so we could understand what our options were but the sales…read morerep ( Elias) could not even tell us the features of our current plan. Instead, he focused on upselling us to a new plan. Why does Verizon need to be so difficult? Just be honest and share the facts. Skip this location and go straight to T-Mobile. It'll save you a lot of headaches and frustration.

This is the worst company I have EVER done business with…read more The service never did work! I spent 20 hours on the phone with customer service,went in to store 12 times!Returned the equipment after only 3 weeks. They promise a money back guarantee,cost me 270$ for no good service,they promised a refund,then turned me over to collections! Also refused to release my business line to new carrier! The people at the store were nice and tried to help. All the people(computers) you try to talk to are useless! Save your money,go with Ziply for excellent service on business phones and internet!

Went in to upgrade my phone and was greeted by Cheyenne , she was extremely friendly helpful and…read moremade the process quick and easy I would highly recommend this store and t mobile as a whole! You won't be disappointed here !

I recently got a new phone/plan from T-Mobile in a semi complicated situation. I originally stopped…read morein on a Tuesday morning. They were incredibly busy and I appreciated the fact they told me the expected wait time up front so I was able to decide to come back the next morning. They were able to, as quickly as they could, get me through setting up my new phone and plan. I had two people helping me (one was training) and they were both incredibly helpful and patient. They even gave n me their cards and recommended I come back and skip the line if I ran into any problems, which I appreciated. They did upsell me on literally everything they could but were not aggressive when I declined. I would happily return to this location.

Absolutely wonderful experience here! Came in to transfer from my family plan to an individual plan…read moreand Andrew did an AMAZING job helping me! He was easy to understand, thorough, and kind. This location was just taken over by TCC who sent some corporate staff to visit. Courtney was incredibly kind and shared a lot of fascinating information about the plan to support staff and the amazing resources the company supports related to providing resources to survivors of domestic violence. 1000/10!!!! Andrew is the GOAT.

J Riss extremely helpful in navigating us through the process and walked us through every step…read more Great service

Everything was great! My cashier Ava was amazing, very kind and helpful. Though one of her…read morecoworkers, this girl with a ponytail, black hair and a mask was consistently interrupting and being quite rude to her while she was assisting me. I'm glad that Ava was there helping me, but she seemed rather sad about this. Great store and great service overall, just think that the workers should also be kind and mindful to each other!

Why are they selling "new" items when they don't even work? Even when it got tested, Not coming…read morehere again.

I traded in my old phone for a new phone. Up front I paid the first payment and all of the taxes…read moreand fees, came up to a little over $100 (this did not include my monthly payment for service). When I received the first bill after trade in I discovered some charges I didn't expect. The bill showed that I owed $117.76 before credits. I called Consumer Cellular and talked to a very nice young man, however the young man didn't understand the bill himself so he kept putting me on hold to talk to a third party (I didn't mind holding either). After all was said and done the $60 charge for surcharges and fees was actually 2 months of easy pay plan debit. Instead of using my phone trade in credit against the remaining balance owed, they charged me two months of payments for the phone on the invoice. That is what brought the total bill before credits to $117.76. I don't know about anyone else, but when I see a charge that is before credits, I think, "Oh no! How can I pay this bill next month when there won't be any credits?" I would like for anyone with Consumer Cellular to pay attention to their bill received after the trade in credit is received. Consumer Cellular billing is extremely convoluted.

'Tried this service for a couple of years: is okay as long as you don't travel out of the country…read more Supposedly the company offers overseas roaming if you call in and give the details of the trip--but this only worked once in 5 trips. 'Nothing like lugging a useless piece of equipment along on a long trip! Also when you call to cancel the service, you need to be very direct, and ask for a final invoice during the call--then wait for it. Otherwise, the request might just get "forgotten," and nothing is entered--and, to the company's advantage, you get an extra bill.

Long wait times. I'd recommend making an appt . But they're very helpful & knowledgeable.read more

We came here to get a MacBook Neo and a Mac mini. We were greeted and when we told him what items…read morewe were in the market for he immediately told us that there were no Mac Mini's available and that was it. We had checked on our phones with the APPLE APP that stated that it was available for purchase and pick up at this location. The Guy proceeded to tell us that it was not available and ended with that. We said okay that's fine, and then asked if there were any MacBook Neo available and he stated yes and to go over to the "order pick up table". My fiancé and I arrived to the table and saw a team member kind of slouched over the table and when we approached her she stated are you here to pick up an order? We said no and then she said well who sent you over here? I said the guy that greeted us in the front. Already- I am annoyed, cause 1. WHY are you annoyed? 2. The whole time we were talking, she was slouched over ( in a lazy way), she was not making any eye contact with us at all! I was the one that was purchasing the MacBook Neo, but she would ask questions or talked to my fiancé instead, like she did not even acknowledge that I was there. He also stated to her that I was the one that is buying it and to redirect her questions to me. 2 more people arrived at the table for pick up but she seemed annoyed. Her mannerisms and attitude was very below average. She spoke very low and I had to lean into her to and ask her to repeat herself which just made her more annoyed. The other gentleman that had arrived maybe 20 minutes after us later then asked if she can get another person to the table to assist them and that is when she went over and grabbed " Jake" to come and assist. Jake was pleasant and kind and was able to answer all of our questions and gave us reassurance and was able to assist us with placing an order for a Mac mini. If it wasn't for Jake, I would have said F this and drove to another location that is out of my way. The team member that was at that table I later found out by her name tag was " Ivy". There was no introduction no nothing just " Who sent you here". Like TF? She was also wearing a mask which okay cool but with her speaking low it made it difficult to hear and understand her while slouched over the table the whole damn time! very not approachable! Honestly, we came here to purchase some items from Apple, and yet members of this team made it so difficult to communicate and buy, like it was a burden that we are in there spending hundreds of dollars. I am so surprised that this location is nice, so you expect that the customer service was also going to be nice as well but ended up being trashy attitudes when it comes to purchasing an item. Out of the 3 people from that location, 1 was nice, attentive and actually showed that he cared about the items we were buying. So Jake, thank you so much for that day, but after that I think I rather go to another Apple Store-for sure if you come here you will leave frustrated. -2/10

I got a great deal on a IPad including a 14 day return. These guys were great! I would definitely…read morerecommend using them if you have a broken device or are looking for a used electronic.

Had a pretty good experience with this place about 6 months ago. The girl that works there is…read moregreat. I went here to get a repair for my Samsung Galaxy S4. I needed a new charging port and I also got the cover for the charging port. They had a reasonable price and convenient location. Their repair guy was only there part time. At first they said they had to order it. I waited a week, then the repair guy said he had the part, I came by and he said, nope it won't work. Then they said they had to order the part after all. A little confusing, but once the part came they fixed it in about 30 minutes. More recently I ended up getting my phone wet and for some reason the new charging port cover did not work as well as the original one and the phone got wet inside, but over-all I'm a happy customer.

Talked to Eli, a rep, about an older iPhone battery replacement and was told that they had it in…read morestock and and could get it done in 45 mins, same day. Their service was professional and pricing is really fair, unlike other shops that didn't have stock nor was willing to budge on pricing, claiming they were installing a "premium" battery so they had a minimum price. I'd definitely come back due to timeliness, professionalism and pricing.

They were knowledgeable enough over the phone to fairly estimate what help they could give. Worth…read morethe trip. They were able to fix my problem and the price and service was competitive but considerate which is a lot better than some big box store these days! Will return with my future techy needs!

Their help and honesty helped me get my Apple earbuds that were out of warranty by 15 days covered…read moreand replaced. Made an appointment with MacForce and when I got there to explain my problem they recommended that I speak with a senior Apple advisor, gave me the number and explained why calling them directly may help. I called the number they gave me, got connected immediately to a senior advisor who help me troubleshoot my earbuds but to no avail. Then directed me to visit an Apple Store where they can run a diagnostic. The Apple advisor gave my expired warranty an exception like the guy at MacForce said they may... and boom got my faulty earbuds replaced for free same day. The gentleman at MacForce saved me nearly $100. I am very grateful.

MacForce fixed my laptop display after my cat chewed both top corners! They were quick and friendly…read moreservice. A little spendy but isn't everybody these days?

Jason is such a hard worker!! He made a process that usually takes so long so fast and really…read morehelped me out with getting a new phone. Great variety of phones, great deal (much better than going to Apple directly). Jason deserves a raise, best AT&T experience ever 10/10

Jason and Wes were friendly and attentive. They greeted me immediately and respected my time. They…read morehelped me decide on all of my options and explained the costs and available discounts. I could have gone to any store in the gorge and I'm glad I went here. It was a pleasant experience to shop in their store.