They had Great help options, such as rushing my order for a fee. Pricing seemed very reasonable…read more My glasses were fixed with quality workmanship. Like new really. The people were helpful, friendly and accommodating.

I have come here several times when my glasses needed a minor fix and have always received the…read moreabsolute BEST and often a quick & free repair service. Customer service that is hard to find nowadays and so appreciated. I will happily choose this shop to buy my next frames or for any repair service. Highly recommend!

Oh expensive eyewear, how I adore thee…read more.. It does not matter how sunny, rainy or foggy and overcast it is outside, I will be sporting my fancy sunglasses. I am still in love with my two Bvlgari sunglasses. One a rather simple burgundy affair that I bought locally and the other, a really ornate pair embellished with rhinestones that I picked up in Dubai, UAE. As a matter of fact, on those overcast days, a pair of sunglasses with UV protection is still just as necessary as it is on a bright and sunny day. Adding polarization to the sunglasses just gets rid of that annoying glare. This is how I justify my sunglasses addiction. Sunglasses are not a fluffy, feel-good accessory like earrings. Sunglasses are necessary for my health. The fact that I need Prada for my health...well...that is just pretty awesome isn't it?

It is rare when a company provides superb customer service above and beyond. The sunglass hut in…read morePioneer Place mall is exceptional. The manager and her staff were extraordinarily professional, accommodating and Knowledgeable. I highly recommend this particular retail store.

It's the people. I recently visited Blink for an exam and ended up buying a pair of glasses and…read morecontacts. The doctor was amazing and helped make me aware of the miracle that is multi-focal contacts. For a long time I've been unable to have a full range of vision with previous contacts, so this was very welcome information. He took the time to patiently explain how it worked and answered all my questions. I purchased a pair of frames they had from a local area business, Shwood, who has a great selection of natural looking, wood frames. I paid and began my standard two week wait for the glasses. Then things took a turn. I learned that the high index lenses I bought would be indefinitely delayed and they tried to help by suggesting a slightly different product that would even be less expensive. I ended up learning that even those would not be done in time for a very important out of town trip and I began to get very frustrated and voiced my frustration with the staff who called. Even though my frustration showed through, the staff stayed calm and professional, and tried to do what they could to mitigate the impact and explained the delay was due to a wide-spread supply issue. I realized it had something to do with the shipping bottleneck that has been in the news recently (Hormuz) and it really was out of their hands. I could tell they tried everything they could to still meet the initial deadline. It's not how I wanted things to go, and it would have been great if I received my order on time. But that's just how things go sometimes. Upon reflection, the important thing to me was the people you had at your side when things DID go wrong. And I found that they were as professional, courteous and conciliatory as you would want in that situation. They really wanted to do what they could to help. So even though the experience didn't turn out perfect, I feel it was 'the people' who wanted to do what they could in an imperfect situation that makes a place worth your patronage. I hope if you give them a try, you'll find the same. Thanks!

No "five star review" from me. And I'll never go back. The selection is pretty good (but let's…read moreface it, if you find frames you like, just go online to buy them a lot cheaper). The service is civil and they take time when it's clear you're going to be dropping serious money. But, after dropping over 400 dollars on lenses (I brought my own frames to them, but read on about that) and I asked for a box to put my new glasses in, they said "Ten dollars". Really? After all the dough I just spent? It left a bitter taste in my mouth and I probably won't go back because of that petty gesture. Ironically, the frames were purchased FROM THEM two years earlier for a few hundred bucks. Not a good way to end what was a good experience. There are too many other choices in town. Good bye, Blink. You lost me.

Understanding and patient finding the right frame in least amount of time. Processing insurance…read moresmooth.

This is one of the most professionally run business I've ever been to…read more The store is very clean and has a large selection of nice looking frames. The front desk staff is friendly and helpful. The technician is friendly and knowledgeable, and ran me through several diagnostics on very high tech machines. The doctor is outstanding, very thorough and provides excellent explanations of what she observes, what the options are, etc. The staff here is excellent, and this is a very well run business that provides high quality services.

Vision is basically a miracle…read more It all started with a random gene mutation which made a newly light sensitive protein about 700 million years ago. https://blogs.scientificamerican.com/thoughtomics/animal-vision-evolved-700-million-years-ago/. Eventually fish developed eyes. Then the fish walked on land. Vision gave the species who had it a tremendous evolutionary advantage. Our today human binocular, focusing, color vision along with the visual system in our brain is a thing of beauty. Because our eye is complex, it can benefit from help sometimes in the form of eyeglasses, a unique human contribution to material evolution. We can correct limitations in the lens and shade our eyes with sunglasses. Eyeglasses are an expressive choice like clothing, footwear and accessories. Some Portlanders thought, "can we make eyeglass frames with wood?" And they did, making Shwood. You can see them all around town and they are made in Portland, Oregon, USA. They make sunglasses, pre-lensed, and prescription frames that a prescription lens can fit. They have wood, metal, acetate plastic in various combinations or solo as materials. They even have rare lines which use thin veneers of stone and shell. For the wearer they read design, organic, bold, and some, handmade. I have wood. They are super lightweight and well made. With prescription clear lenses, the pupil should be centered in the lens, unless you can pull off the 70's look without that. With sunglasses, the lens can be as big as you like. The Shwood sunglasses are not Jackie O big. But their designs tend to run wide, with medium to large lenses, and are bold style. Some are inspired by the 1950's Wayfarer. That's all very popular now. They do a stellar job with their eyeglass cases, mine came with a hand-sewn wool pouch, nylon lined + leather drawstring through aluminum eyelets. Their packaging boxes are beautiful too. They sell online through their website shwoodshop.com. They are on the socials and have an email including special deals. For their size, they do some of the best branding in the world. They have the styling and photography down. They do collaborations excellently. They do short videos. They go on camping trips. They tell a story of creative life set in our Northwest, one of the most beautiful places on earth, and the wider West ditto. In some of the narratives, the eyewear is just barely there or not even at all. That's advanced branding. It is a direct evolution of the original outdoor journal-catalog manifestos of Chouinard Equipment, Great Pacific Iron Works and Patagonia. Those brands changed the world in sustainable outdoor gear and evolved branding far beyond the Mad Men era. Shwood distributes to opticians if you need a prescription lens - there is a list on their website. The sunglasses can be found in all the cool - harmonious with the brand - shops of Portland. I look at Made Here PDX by Powells. Although available worldwide, the sunglasses would make a great made-in-Portland gift. And for visitors, with no sales tax here, a great pickup. When people ask you about them: "yeah, I got these in Portland." Shwood joins my list of Portland World Class. Because they are. And they join the Made in Portland With Sustainable Love list too.

I've came in here multiple times and there is a guy who works here who is extremely rude with…read morehorrible customer service. The shop also increases their pricing above the suggested retail price from the brands they carry. A quick google search on some of their product and they out price most of the market due to their high markups.

I was in town for 2 days for business and bent my glasses frame. Eyes on Broadway truly saved me by…read moregetting me in quickly and carefully repairing my frames! Wish they had a store where I live!

Great selection. Very knowledgeable snd friendly staff members. They had many selections to try…read moreincluding the Meta smart glasses.

The location is good and the variety is different from the other sunglass hut in Macy`s in the same…read moremall . There stock is limited though so if you like a particular shade and for some reason (crooked or scratched) you want a different piece of it , its almost a certainty that they wont have it . It has happened to me far too often to say it's just once in a while . This eventually leads to wasted time . The staff is not the best at customer service , and I do see them behaving different to different clientele . Why do I go back ? only because they do have variety and are convenient if you are already shopping in the mall .

Had a Marcia Brady moment with a soccer ball hitting my face. Broke my glasses in such a way that…read morecouldn't be repaired. The were bold framed Theos. Found 2 lovely pairs of frames, one Anne&Valentine. The other a Japanese designer. Tennyson helped me select the best frames for my face shape and lifestyle. I've bought eyewear here for 2 decades. Worth the price in design and lens quality.

I regret buying my lenses here, and looking at others' problems posted here, you should look (HA)…read moreelsewhere. Visage has a cool selection of frames-- but go somewhere else to have the lenses made-- their lab sucks. I've had great lenses made with ABC Vision and Eyes On Broadway. I want to say ABC in Hillsdale was the best Rx and lens ever. Eyes on B'way did honor a warranty, though, when the coating didn't last. But eh, the coating should last. I went to Visage because they had the frames I wanted. I had a decent eye exam there, picked out my frames, and was told it would be 2 weeks to make the lenses. It was a pretty typical experience. I came in on a Saturday to pickup, and man, something was WRONG with one of my lenses. Really off. I have a very light distance correction, progressive, prism. Nothing terribly complicated. I was told that "no one" was there to examine the lenses on the weekend, so I had to leave them there and I would be getting a call on Monday. No one calls Monday. Tuesday morning, still nothing. I called midday Tuesday, and yep, the Rx is wrong on one of my lenses. They now have to send the frame back to the lab for a new lens to be ground. They will call me in about a week, I'm told, and I should come in during the week if I want someone to verify they're correct. They close at 6. I really hate when businesses screw up, and really do the bare minimum to make it right. How about-- You have someone at Visage verify that the lab made the lenses correctly, especially now that I've already wasted one trip out there for faulty lenses? How about you staff an optician on Saturdays, so clients can have their problems addressed while they're in the office? How about you address problems with a sense of urgency, and not wait for the patient to call a few days later? And when you can't do any of those things, how about you at least offer a discount for the inconvenience?

If you need a costume for quite literally ANY occasion this is the spot! Need a Mrs. Claus costume?…read moreThey got it! Wanna dress up as a soilder? They have 50. Want to be a real ass looking ? They got that too. Need a wedding dress from multiple fashion eras? Come on down! Throwing an 80s thememed prom? Dis da spot. They also gave a huge assortment of vintage clothing. I scored some old school 49ner shirts for a friend. You can spend some time here so buckle up. Prices range from Outrageous to thrifty.

Like a thift/vintage store on steroids! Two levels of treasures to explore! You could spends hours…read morehere! Found some awesome vintage silk dresses! They have pretty much anything you could think of that you might want and probably a ton of things you didn't know you needed but have to have! Something at every price point and the staff was friendly as well. They even have a dressing room, which is great! This place is a must see, super fun!

My family has been a client of this optometry for about 3 years. The experience has always been…read moregreat: eye exams were quick and informative, front desk employees were always helpful and attentive. However this year's annual visit was anything but. It may be due to the change of ownership (I believe it happened either late last year or this year), but my experience with the front desk employee (Sam) was not great. Per usual, the exam was quick, the new doctor was nice and informative, and the other front desk employee (male with glasses) was extremely attentive and helpful. The issue came about a few days after my exam when I decided to use my annual frame allowance for sunglasses (I've had LASIK correction for a few years now). I called the office, Sam answered and I explained what I wanted to do - I've been utilizing this allowance for years. Sam looked up my insurance and asked if it was for prescription glasses. I said, "no, non-prescription". She then quickly told me that I couldn't use my insurance allowance for that purpose. I asked if the insurance had changed in the last year because I've been doing this for years. She said no, it's always been like that and that there's nothing they could do. After letting her know to double check the clauses of the allowance, she checked and noticed that clients with lasik procedures are allowed to use their insurance for sunglasses. She didn't apologize for initially providing me with incorrect information, she just went on and asked what frames I wanted. I told her the model and she noted they don't carry those. I thought I had gotten the same brand from them the year before and said "but I got them last year from you". Quicker than lighting she had already pulled up my prior orders to correct me: no I had not ordered that brand with them! She seemed annoyed that I was even asking. She proceeded to tell me that if I wanted that brand I would have to go elsewhere and referred me to a competitor. She didn't give me options to go online and use a prescription to order them myself, or anything else. I asked for my prescriptions (mine and my husband's) and headed to their competitor. Blessing in disguise - the front desk employee at this new place was a delight, the optician helped us get the sunglasses we needed without much hassle and we proceeded to schedule our 2026 annual eye check with them. This experience may not be representative of the entire practice, but it shows you that customer retention is just about being nice and patient with your clients.

The customer service is top tier. I will definitely come back and highly recommend River City…read moreEyecare.