I have come here several times when my glasses needed a minor fix and have always received the…read moreabsolute BEST and often a quick & free repair service. Customer service that is hard to find nowadays and so appreciated. I will happily choose this shop to buy my next frames or for any repair service. Highly recommend!

Fast, affordable, friendly quality service! I walked in hoping they could help me and they did…read moreright away!

No "five star review" from me. And I'll never go back. The selection is pretty good (but let's…read moreface it, if you find frames you like, just go online to buy them a lot cheaper). The service is civil and they take time when it's clear you're going to be dropping serious money. But, after dropping over 400 dollars on lenses (I brought my own frames to them, but read on about that) and I asked for a box to put my new glasses in, they said "Ten dollars". Really? After all the dough I just spent? It left a bitter taste in my mouth and I probably won't go back because of that petty gesture. Ironically, the frames were purchased FROM THEM two years earlier for a few hundred bucks. Not a good way to end what was a good experience. There are too many other choices in town. Good bye, Blink. You lost me.

The doctor here is wonderful and kind and they have some stylish frames, but they need to hire new…read morestaff to work in the front area. The contrast between the doctor and his staff is incredible.

Really great service David did a great job helping me find the right pair of glasses I recommend…read morecoming here for all your sunglass needs!

The service here was excellent. Sadly, they had to have someone unlock the door (thank you City of…read morePortland for making downtown a crime scene), but at this point, we are all used to it-sadly. The new manager from Texas was excellent. Lots of suggestions-he picked my favorites which I never would have picked. This is my new sunglasses space!

This is one of the most professionally run business I've ever been to…read more The store is very clean and has a large selection of nice looking frames. The front desk staff is friendly and helpful. The technician is friendly and knowledgeable, and ran me through several diagnostics on very high tech machines. The doctor is outstanding, very thorough and provides excellent explanations of what she observes, what the options are, etc. The staff here is excellent, and this is a very well run business that provides high quality services.

Super friendly and helpful. The optometrist was great and the person helping me with the frames was…read moresuper friendly and extremely helpful.

Vision is basically a miracle…read more It all started with a random gene mutation which made a newly light sensitive protein about 700 million years ago. https://blogs.scientificamerican.com/thoughtomics/animal-vision-evolved-700-million-years-ago/. Eventually fish developed eyes. Then the fish walked on land. Vision gave the species who had it a tremendous evolutionary advantage. Our today human binocular, focusing, color vision along with the visual system in our brain is a thing of beauty. Because our eye is complex, it can benefit from help sometimes in the form of eyeglasses, a unique human contribution to material evolution. We can correct limitations in the lens and shade our eyes with sunglasses. Eyeglasses are an expressive choice like clothing, footwear and accessories. Some Portlanders thought, "can we make eyeglass frames with wood?" And they did, making Shwood. You can see them all around town and they are made in Portland, Oregon, USA. They make sunglasses, pre-lensed, and prescription frames that a prescription lens can fit. They have wood, metal, acetate plastic in various combinations or solo as materials. They even have rare lines which use thin veneers of stone and shell. For the wearer they read design, organic, bold, and some, handmade. I have wood. They are super lightweight and well made. With prescription clear lenses, the pupil should be centered in the lens, unless you can pull off the 70's look without that. With sunglasses, the lens can be as big as you like. The Shwood sunglasses are not Jackie O big. But their designs tend to run wide, with medium to large lenses, and are bold style. Some are inspired by the 1950's Wayfarer. That's all very popular now. They do a stellar job with their eyeglass cases, mine came with a hand-sewn wool pouch, nylon lined + leather drawstring through aluminum eyelets. Their packaging boxes are beautiful too. They sell online through their website shwoodshop.com. They are on the socials and have an email including special deals. For their size, they do some of the best branding in the world. They have the styling and photography down. They do collaborations excellently. They do short videos. They go on camping trips. They tell a story of creative life set in our Northwest, one of the most beautiful places on earth, and the wider West ditto. In some of the narratives, the eyewear is just barely there or not even at all. That's advanced branding. It is a direct evolution of the original outdoor journal-catalog manifestos of Chouinard Equipment, Great Pacific Iron Works and Patagonia. Those brands changed the world in sustainable outdoor gear and evolved branding far beyond the Mad Men era. Shwood distributes to opticians if you need a prescription lens - there is a list on their website. The sunglasses can be found in all the cool - harmonious with the brand - shops of Portland. I look at Made Here PDX by Powells. Although available worldwide, the sunglasses would make a great made-in-Portland gift. And for visitors, with no sales tax here, a great pickup. When people ask you about them: "yeah, I got these in Portland." Shwood joins my list of Portland World Class. Because they are. And they join the Made in Portland With Sustainable Love list too.

I've came in here multiple times and there is a guy who works here who is extremely rude with…read morehorrible customer service. The shop also increases their pricing above the suggested retail price from the brands they carry. A quick google search on some of their product and they out price most of the market due to their high markups.

Great selection of glasses. Great customer service. If you're looking for stylish glasses this is a…read moremust stop. They carry high end designer frames. If you're into fashionable frames that make a statement and want options on lenses they will do the job. I've been getting glasses here for the last few years and they do not disappoint. The staff is knowledgeable about the products and are not afraid to give you their honest opinion. Nothing feels worse than having buyers regret, and with eye glasses you should feel comfortable and confident. The staff will be honest enough to make sure you have the right pair of frames. Stop in and try some glasses on to see the new you!

Great selection. Very knowledgeable snd friendly staff members. They had many selections to try…read moreincluding the Meta smart glasses.

The location is good and the variety is different from the other sunglass hut in Macy`s in the same…read moremall . There stock is limited though so if you like a particular shade and for some reason (crooked or scratched) you want a different piece of it , its almost a certainty that they wont have it . It has happened to me far too often to say it's just once in a while . This eventually leads to wasted time . The staff is not the best at customer service , and I do see them behaving different to different clientele . Why do I go back ? only because they do have variety and are convenient if you are already shopping in the mall .

Had a Marcia Brady moment with a soccer ball hitting my face. Broke my glasses in such a way that…read morecouldn't be repaired. The were bold framed Theos. Found 2 lovely pairs of frames, one Anne&Valentine. The other a Japanese designer. Tennyson helped me select the best frames for my face shape and lifestyle. I've bought eyewear here for 2 decades. Worth the price in design and lens quality.

I regret buying my lenses here, and looking at others' problems posted here, you should look (HA)…read moreelsewhere. Visage has a cool selection of frames-- but go somewhere else to have the lenses made-- their lab sucks. I've had great lenses made with ABC Vision and Eyes On Broadway. I want to say ABC in Hillsdale was the best Rx and lens ever. Eyes on B'way did honor a warranty, though, when the coating didn't last. But eh, the coating should last. I went to Visage because they had the frames I wanted. I had a decent eye exam there, picked out my frames, and was told it would be 2 weeks to make the lenses. It was a pretty typical experience. I came in on a Saturday to pickup, and man, something was WRONG with one of my lenses. Really off. I have a very light distance correction, progressive, prism. Nothing terribly complicated. I was told that "no one" was there to examine the lenses on the weekend, so I had to leave them there and I would be getting a call on Monday. No one calls Monday. Tuesday morning, still nothing. I called midday Tuesday, and yep, the Rx is wrong on one of my lenses. They now have to send the frame back to the lab for a new lens to be ground. They will call me in about a week, I'm told, and I should come in during the week if I want someone to verify they're correct. They close at 6. I really hate when businesses screw up, and really do the bare minimum to make it right. How about-- You have someone at Visage verify that the lab made the lenses correctly, especially now that I've already wasted one trip out there for faulty lenses? How about you staff an optician on Saturdays, so clients can have their problems addressed while they're in the office? How about you address problems with a sense of urgency, and not wait for the patient to call a few days later? And when you can't do any of those things, how about you at least offer a discount for the inconvenience?

Like a thift/vintage store on steroids! Two levels of treasures to explore! You could spends hours…read morehere! Found some awesome vintage silk dresses! They have pretty much anything you could think of that you might want and probably a ton of things you didn't know you needed but have to have! Something at every price point and the staff was friendly as well. They even have a dressing room, which is great! This place is a must see, super fun!

Honestly, I had high expectations of this place since it was recommended by tons of people, and I…read morewas unfortunately disappointed. It looked cute on the outside and it was very close to where we were staying so it wasn't much of an inconvenience to stop by. It's a place with several vendor areas so different racks for different vibes. But overall, everything was sort of the same with stained and ripped clothing overpriced. I would call most of this stuff ratty before I would call it vintage. Flannels were priced $25 to $40 when they should have been max $10. A lot of it did not seem to be curated either. Just random clothes piled together. There were some pieces that were nice but overall not worth the price. I'm sure the people who work here and the owners are nice, but this place was just disappointing. There are better shops on the area.

My family has been a client of this optometry for about 3 years. The experience has always been…read moregreat: eye exams were quick and informative, front desk employees were always helpful and attentive. However this year's annual visit was anything but. It may be due to the change of ownership (I believe it happened either late last year or this year), but my experience with the front desk employee (Sam) was not great. Per usual, the exam was quick, the new doctor was nice and informative, and the other front desk employee (male with glasses) was extremely attentive and helpful. The issue came about a few days after my exam when I decided to use my annual frame allowance for sunglasses (I've had LASIK correction for a few years now). I called the office, Sam answered and I explained what I wanted to do - I've been utilizing this allowance for years. Sam looked up my insurance and asked if it was for prescription glasses. I said, "no, non-prescription". She then quickly told me that I couldn't use my insurance allowance for that purpose. I asked if the insurance had changed in the last year because I've been doing this for years. She said no, it's always been like that and that there's nothing they could do. After letting her know to double check the clauses of the allowance, she checked and noticed that clients with lasik procedures are allowed to use their insurance for sunglasses. She didn't apologize for initially providing me with incorrect information, she just went on and asked what frames I wanted. I told her the model and she noted they don't carry those. I thought I had gotten the same brand from them the year before and said "but I got them last year from you". Quicker than lighting she had already pulled up my prior orders to correct me: no I had not ordered that brand with them! She seemed annoyed that I was even asking. She proceeded to tell me that if I wanted that brand I would have to go elsewhere and referred me to a competitor. She didn't give me options to go online and use a prescription to order them myself, or anything else. I asked for my prescriptions (mine and my husband's) and headed to their competitor. Blessing in disguise - the front desk employee at this new place was a delight, the optician helped us get the sunglasses we needed without much hassle and we proceeded to schedule our 2026 annual eye check with them. This experience may not be representative of the entire practice, but it shows you that customer retention is just about being nice and patient with your clients.

Had to return the first pair because they were for distance and I had ordered reading lenses…read more The manager, Amber had told me I had 90 days to use the glasses then bring them back if there was a problem. I could not read with this pair, it was the wrong prescription, so I took them back. The guy I spoke to, Paige Carpenter, was rude and refused to take the glasses back. I asked to speak to Amber and they told me to call back on Monday since she wasn't in the office. This is very frustrating as I am a senior and need my glasses. I can't read anything. What happened to courtesy and good customer service? I didn't experience any during my visit there. Paige needs some training in that department. So folks, I would go somewhere else for better treatment if I were you.