Spoke with Ju at the Killeen mall. Great customer service and very pleasant. Help me out with my…read morephone line and answered all questions I had.

From the owner: Visit the T-Mobile store in Killeen and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 2100 SW S Young Dr Ste 1264 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Brought my dad here after he was fed up with the other AT&T in town not being able to troubleshoot…read morehis phone. This location was able to quickly conclude that his phone was defective and instead of telling him to just call a 1-800 number for replacement, they took care of it in-house and sent it off themselves. Wow, imagine that (I'm looking at you - AT&T on Stan Schlueter). (#2)

Customer service is so rude hung up on my face without even listening to my problem then when I…read moretried to call back they kept on hanging up the call.

The staff was awesome I went in there freaking out about stuff for work with my phones screen being…read morebroken and they got me fixed and taken care of in 20 minutes.

Fast friendly and professional. They fixed my computer at an extremely reasonable price and quickly…read morecompleted my repairs. They were far more courteous than Geek Squad who I had first called. Geek Squad gave me a run around trying to get info. 254 Repair was very willing to explain everything to me before even bringing my computer in. 254 Repair treated me like they were interested in me as a customer. If I ever have any electronic equipment needing repair this will be the place I go to.

Worth the drive into Killeen! Don't go to CPR phone repair! Waited for them for 20 min today…read more(Friday) to get the same phone fixed....they never showed up! Marcus fixed my phone within 20 minutes and for only $167.79!!!!!

From the owner: Welcome to 360 Cellular your premium cell phone headquarters. Now serving the Killeen Texas area…read more(Killeen, Copperas Cove, Ft. Hood, Lampasas, Kempner, Gatesville). We offer the best in phone, tablet and computer repairs. We also offer prepaid phone services. We keep phones for ALL major carriers in stock, with no contract commitment.

I have a phone with manufacturer defective. It was in warranty. I spoke to customer service and…read morethey approved my warranty. The phone just stopped turning on. When plugged in... an almost full screen of the battery power displayed. They shipped my phone to this store. I went to the store to pick the phone up. She brought it out. Then she said she couldn't give it to me because the phone I was replacing wouldnt turn on. Clearly thats why I was getting a replacement phone. She called her manager up and told her manager there is no lcd display. Clearly lying. The battery percentage showed up when it was turned on. There is absolutely no physical damage to the phone. I asked them to call t-mobile to sort this out. She said she can't call them becaise she dont have access to my account. I said I was right here and can verify who I am. Ive done it plenty of times over the last ten years as a mobile customer. So I said I'll call them from my other phone. I was at 5 percent battery so I asked to borrow their phone to call tmobile. She said they dont have a phone. Omg, its a phone store that doesn't have a phone. Another lie. I was probably visibly upset, but I was polite and respectful. I called T-Mobile when I charged my phone up enough from the store. The ladies behind the counter were being very condescending and rude to me the whole time after I called TMobile on speaker and told them what was happening. I spoke to 2 different reps on the phone who both heard the way they were treating a customer who was being respectful to them. Then as im walking out there door, the one girl made remarks about she's not doing anything she dont want to. So I said it out loud that they were being rude and condescending. As I was walking out, still on the phone with tmobile, all 3 girls behind the counter started laughing at me. The lady on the phone heard everything and was typing everything up that she was hearing and she is sending that up to her bosses to see and to the store manager. I was polite until they all started laughing at me becaise I was walking out of the store without the phone that was shipped there for me. Then I called them asses and said this is bs. Then I left

Best Customer Service experience by far! Ask for Michael Sims. He took care of my son and went…read moreabove and beyond to make sure we were taken care of!

After being told that it would be about 15 Minutes to be…read morehelped, and waiting 45 minutes I walked out. But that's not why I'm giving one star. I am giving one star due to the associate taking personal phone calls, and had no sense of urgency. In my opinion it is rude to take personal calls while helping a customer. On top of that the last thing I wanted to hear you talking to your husband on the phone about is feeding your pet snake.

I would drive to Temple, Harker Heights or Belton or anywhere else before visiting this particular…read morestore. They have one person working in the evenings, when everybody else is off work and I was told the better hours or to come are during the day, of course, while everybody else is working. There are 128,000 people in Killeen, +36,000 soldiers and their families and they have one person working in the evening at this store! When you walk in you're left standing in the middle of the store with nobody paying absolutely any attention to you until you get the attention of the one person there, an then finally he says, I'll get you checked in, only after I asked him if I was supposed to check in. Finally, he went around to everybody and started checking them in, regardless as to what order the people came in the door. I, also like the person who left the message before me, walked out! And I went one step further and called AT&T and talked to someone about this store. AT&T actually gave me a $23.00 discount off my bill for my troubles! That was pretty cool of them!

Waiting on the rep who left her work phone at home. She was able to call some one at her house and…read moregave them the password over the phone for all to hear. I was able to get all my work done that I needed to terminate my relationship with Verizon. I would have stayed but unable to get home internet from them. They advertise it that they can do it. My last three addresses in two states unable to get WiFi from them. Do not advertise if you can not produce. I have received two emails now offering $500.00 discount over three years if I return. GOOD BYE AND HAVE FUN

My 79 year old mother went into store to get her less than a year old phone repaired and was forced…read moreinto a new phone and payment plan vs insurance plan to repair phone.

Lauren was amazing !! me & my boyfriend were having trouble trying to get his service working again…read moreon the phone but we went into the store she got us taken care of very friendly and can tell she loves what she does! I appreciate her for helping out.

Spent a few times too many and wasted a cumulative 5 hours of my life here. The only positive…read morecomment I can come up with was that Cory (and some other guy) was very helpful and patient trying to troubleshoot my dad's phone. We decided to go to another AT&T in Killeen on Central Texas Expy to try and resolve my dad's issue and within a few minutes, they realized that the phone itself was defective and promptly sent it off for replacement per his warranty (it was only 2 months old). So, if you have a faulty phone in need of repair or replacement, this particular location on Stan Schlueter is not the place for you. They will just tell you to call a 1-800 number.. smh. (#1)