Waiting on the rep who left her work phone at home. She was able to call some one at her house and gave them the password over the phone for all to hear. I was able to get all my work done that I needed to terminate my relationship with Verizon. I would have stayed but unable to get home internet from them. They advertise it that they can do it. My last three addresses in two states unable to get WiFi from them. Do not advertise if you can not produce. I have received two emails now offering $500.00 discount over three years if I return. GOOD BYE AND HAVE FUN read more

My 79 year old mother went into store to get her less than a year old phone repaired and was forced into a new phone and payment plan vs insurance plan to repair phone. read more

Horrible customer service, the man that was in store today 11/14/24 had an attitude, was not helpful in anyway. Acted like he could not be bothered. Verizon needs to train their employees better. read more

Absolutely horrible service. Rodney the tech support individual was extremely rude and not professional at all. I had issues with my phone and came to this store to fix my phone, but left only with a still messed up phone and extremely ticked off with the service that this store didn't provide... I will be looking for a different provider... read more

Verizon - Verizon - Mobile Phones Near Me - Killeen, Texas

The person assigned to "helping" me was the laziest sob I have ever encountered. First off me and 2 other people walk in followed by another. There was 1, yes 1 person at the desk. She said there were more in the back. Waited, waited....no one came out. Finally a gentleman that came in after me went to the back and knocked on the door. Rodney came out to "not" help as he clearly was upset he had to come help a customer. Finally we agreed I needed someone else to help me. He clearly was angry at being disturbed . I am now waiting if someone else can and will help me. read more

The staff here was so kind and courteous !!! Both on the day when I had to come in to report I had lost my phone in the lake. Laetitia helped me process my claim and pick out new cover. I received my phone the next day but the SIM card wasn't activated so I went back and this time Mercedes was wonderfully helpful in getting my phone working properly. I recommend this location 100%. read more

The worst customer service I ever experienced. They store says they close at 8:00pm. I pulled up at 7:00 gates were pulled down, but the lights were on and two employees were there I knocked at the door and pointed to the sign, they walked to the back. I thought maybe they were hitting a button to pull up the gates etc, waited 5 minutes. They weren't coming back, they were hiding. They shut down the store and entire hour early. Very rude, very unprofessional. Will never go back. Tried calling to leave a message, phone number is disconnected... I will be contacting corporate and reporting them. read more

The worst customer service! The sales representatives were complete unwilling to serve me and my wife.

Horrible customer service. Manager was very short with my husband. The main reason for coming into the corporate store was not able to be resolved due to the manager not wanting to do the favorable option for the customer. Never coming back and will stick to other Verizon stores read more

My wife took her phone back in this location to have them fix what they already messed up, the store manager told her to kick rocks and it wasn't his problem. I'm only saying this nicely. He didn't use very professional language. It was only as simple as switching out the SIM, but hey, it wasn't HIS problem. We will not be returning to this location. read more

The new carryover data is a joke everything is super slow can't use Pandora or YouTube. Haven't tried to stream any movies or TV or anything after those two didn't work I didn't bother. I've been with Verizon l12 years now going to start shopping around for another cell phone company read more

Even though Verizon is expensive compared to my phone plan I had overseas, the customer service at this location was great. I had several people help me out and get me set with a new phone and service. Jay and Jorge are both awesome and give the extra time to help you out def. ask for either of them. read more

Only corporate store in the county. Next closest one is temple. 4 army veterans work here and take great care of their customers. Ask for Jay, Jorge, Will, or Mitchell. read more

This company is a joke. The staff are rude, refusing to even pull up your account to see what's happening. Whenever they do they still say they can't do anything. The general manager likes to get an attitude with customers. He also promises one thing then goes and does the complete opposite and tries to make you sound crazy and like your lying. It's very unprofessional. DO NOT BUY FROM THIS STORE. GO TO TEMPLE. At least they do what they say and are polite. I recently bought a Google Pixel 2 XL. Within the first 14 days if you have problems or don't like your phone your allowed to trade it in. My phone was malfunctioning and I wasn't able to use it barely. I went back on DAY 5. They swapped out the same phone for me, because EVEN THOUGH the phone was defective lol, I would have to pay $35 RESTOCKING fee to get a different phone. I opted to keep the pixel. This was a mistake. As soon as the new Pixel was activated it wouldn't connect to the network and the SIM was invalid. So they replaced the SIM. After rebooting the phone I was still unable to use my phone, it was doing the same thing the last pixel was. Ex, I have to talk on speaker phone or it was very choppy and you couldn't understand me otherwise. The salesman looked and me and said sorry we can't give you a different phone or trade this is. They gave me the option to go home with a broken phone or pay the remaining $450 to pay off the phone AND THEN pay 1/2 on a new phone. EVEN THOUGH I never even walked away from the counter with the device. So I went home. Have called and complained to customer service SEVERAL times about my issues. Went through all of the Tech Coach steps they asked. They mailed me out yet again ANOTHER Pixel. Within 24 I noticed the phone connected to the network, as I received all my voicemails from the last two weeks. But the issues with the speaker and touch screen and the wifi connection was still messing up. They offered to change my phone for a S9+, AFTER they told me it was COMPLETELY IMPOSSIBLE for them to change my device. So I told them and S9+ would be fine. This was a verbal agreement between the salemen and GM Mr. brown. I had a scheduled call from Tech Support at 6pm that day to notify them if I was able to get a new device as they were the ones who referred me to go to get a new device. So during the call back I was informed NOT ONLY did they not order an S9. But they had infact ordered an S8+. The retail value of the S8+ is $768 while the Pixel 2XL is $859. Big difference right? The cost of an S9 is $799 while the S9+ is $920. After TAXES my phone is $921. So I was very content with the thought of the S9+ and VERY upset to find out not only was I not getting the phone promised. But I was expected to pay the full value of the PIXEL instead of the S8. So basically I will be loosing around $100 because the phone THEY provided me is defective. The manager and sales rep was very rude when I tried to find out why I was not getting the phone promised. They told me they never said that and I needed to return the S8+ once it arrived because I'm only going to get a cheaper phone. That I WOULD NOT receive any phone the same price or higher. I have only been with this company since February and it has been a TOTAL NIGHTMARE. I have never been treated as badly by any company as I have been by Verizon. read more

That one star is a negative. The first day I came I spoke with a lovely lady who assisted me and told me what I would need to do to switch lines today totally different. Different lady very very bad customer service I assumed she would be friendly as I watched her service the people in front of me, when I say this woman gave me every reason NOT to switch my line or trade in my phone that's an understatement. I tried several times to give her my id to start the process but she point in a direction where the phone I wanted was and said it's over there, ma'am I know that I just told you I was here yesterday. Then she says do you have your pin and account number I said I can get it then, I get it and she says before she takes any info , I need to pull your credit and it's gonna be a hard pull. This may sound minuscule but it was the last straw, bc there were so many things she kept saying. She continues to explain NOT the benefits of becoming a Verizon customer but the hassle it would be for me to become a Verizon customer, so I politely decided to take my business elsewhere. I'm a traveling RN so I'm sure there'll be other opportunities this one was amiss. read more

Me and my family recently switched over to Verizon from AT&T and we had a great experience. Adriel was very helpful and patient especially with me and my mom going back and forth on which colors we wanted And Cody was very friendly and knowledgeable on the different phones, cases, screen protectors! Very good experience overall. read more

They are terrible!! Busy all the time and the sales ppl take forever with every customer. You are put on a wait list and even minor things like changing your plan take FOREVER. I recommend going in right when they open or something bc if not get ready to wait. On top of taking a long time they don't have the best customer service or edict. read more

Jason was a huge help. Great customer service. He even went the extra mile to install the accessories on my phone. Much appreciated

The female "manager" there has some of the poorest customer service skills I've ever encountered. If you have an issue she will give you a sarcastic, disrespectful remark. I have no idea how the woman is even employed with an attitude like that. This is the worst experience I've had with Verizon thus far. Hopefully the actual Manager does some retraining with their employees. read more

I wanted to make adjustments to my plan and Google the closest corporate store after having problems with an authorized dealer. They were super friendly and went above and beyond what I expected. They kept me as a customer. Thank you! read more

AMAZING!!! Logan at the Central Texas Expy Store in Killeen, went above and beyond to fix all the problems that happened purchasing phones from the call center! As Matter of fact EVERYONE was amazing. It feels great to see that Great costumer service is important at this Verizon Store! I highly recommend This Verizon store for your next purchase! I cant speak highly enough for what was done for us! Thank you Logan and everyone else at The Verizon store!! Keep up the good work and setting the bar high for all the competition! read more

Stay far away from this place. The manager at this location is very rude and unprofessional. If you have a problem, he is not able to help and doesn't seem to care at all about the customers. If I could give this place zero starts I would. read more

We got thoroughly scammed by Verizon Wireless, which includes their store at Central TX Expy in Killeen TX. In April 2018 I went to this store to check out new phones. On my way out I was stopped by a salesperson who told me I am eligible for a free phone, a reward for long-term customers like me (not me but my husband had been the 15 years long-term customer). He insisted the phone is absolutely free, no contract/catch involved - that this is it. I paid the activation fee, was also signed up and charged for an insurance protection plan I had not requested and did not want, no "contract" was shown to me, and I received the phone. End of August we switched to T-Mobile after we found out that Verizon had charged us for 4 lines instead of 3 since March/April. They admitted that this had been their fault, but they refused to reimburse us for the overcharges they had pocketed. Consequently, we switched to a carrier considered more ethical than the Verizon Club. Verizon continues to bill us for 3 inactive lines and a calling plan - according to them as long as they please to. Last week Verizon contacted us, demanding $240 for the "free" phone. I had to wait a week for store manager Anthony Brown to return from a lengthy vacation. Manager Brown admitted that I had not been informed about a "2 year $240 contract" when I had received the free phone. He claimed the "sales agreement" had been emailed to us, and that it stated that I had 2 weeks to return the phone if I did not agree with it. Verizon has never emailed us a "sales agreement" for this phone. Manager Brown stated that "I was stupid to believe his salesperson the story that the phone was for free, that this is how Verizon does business with stupid people." He demanded proof that Verizon had never sent us a "contract" by email, so they would consider cancelling the "contract" and taking their phone back. We printed our complete Verizon email history out and informed the store (and customer service) that we can prove that Verizon had never sent us any "sales agreement" for the phone. Management responded that this does not change anything, that Verizon was not required to inform us about this "hidden contract", and that they demand their $240. I was again called "stupid" by management for having fallen for their scam - a supposed free give away phone. Verizon management stated that, as a business enterprise, they are legally allowed to "sell" contracts by any means necessary, that every salesman has to meet his quota sales, and that Verizon encourages them to meet their quota by lying to prospective customers, and by scamming them into illegal contracts behind their backs; that hidden contracts are binding and the victims do not have to get informed about them. - I have found out by now that there are 1000s of Verizon scam victims complaints posted on the web, people who where scammed in the same way as we were - and lots of them in even worse ways. I am joining this big group of Verizon scam victims going public. This includes filing complaints with consumer protection agencies, the BBB, FCC and FTC, contacting news media, etc, posting on social media, posting on all existing business review sites, and - filing petitions on all popular petition web sites, such as change.org, which reach hundreds of thousands of people worldwide. I don't make a good, docile victim and I will make sure that Verizon will lose every penny illegally scammed from me. The club must be doing very badly for being forced to scam so many customers out of a few bucks. Verizon management stated that the club does not care about public opinion, that they couldn't care less about victims going public. Please refrain from posting your standard answer to scamming complaints: "We have failed you. We will not fail you again. Please come back as a customer." read more