I recently found myself locked outside of my house and immediately called Locksmith Services out of Killeen for assistance. Tim Smith was the locksmith I spoke with on the phone, and unfortunately, my experience with him was anything but satisfactory.
During our conversation, I had to use someone else's phone on loudspeaker mode. I specifically asked Tim for the price of the service, and he quoted me $65 in cash or $75 if paying by credit card. As someone familiar with payment systems due to my 15+ years of experience in the financial industry and having an attorney spouse, I knew that a debit card is essentially the same as cash. So, I asked if I could pay $65 using my debit card. To my surprise, Tim responded in a condescending and dismissive manner, making me feel uncomfortable with his tone of voice and actions. He began rambling about additional fees and insisted that debit cards were not accepted for the lower price.
After he successfully unlocked my door, I took the opportunity to ask if alternative payment methods such as Cash App, Facebook Pay, Venmo, or PayPal were acceptable in lieu of cash. Once again, Tim's tone and demeanor were off-putting. He continued to ramble, this time about taxes and other complications that supposedly prevented him from accepting those payment options. Eventually, he reluctantly agreed to accept Cash App but raised the price to $78, while using my credit card would cost $83. This inconsistency with the prices initially quoted during our phone conversation only added to my disappointment.
To exacerbate matters, when I requested a receipt for the transaction, Tim's response was outright refusal. His uncooperative attitude and refusal to provide a receipt further reinforced my negative impression of his professionalism and honesty.
Tim Smith's lack of integrity and unprofessional behavior left me deeply dissatisfied with Locksmith Services. As someone with extensive knowledge and experience in the financial industry and with a spouse who is an attorney, I am well-versed in payment systems and understand how things should work. Tim's dismissive and condescending attitude towards my inquiries only served to worsen the overall experience.
I intend to follow through on my previous statement of contacting the Texas Comptroller, IRS, and other relevant entities. Tim, you have the opportunity to rectify this situation by refunding the extra $13 and demonstrating accountability for your actions.
To potential customers considering Locksmith Services, I strongly caution you to exercise caution when dealing with Tim Smith. My encounter with him was marked by unprofessionalism, dishonesty, and an uncomfortable atmosphere. His actions and demeanor during the interaction were highly disappointing, and his failure to provide a receipt raises concerns about the legitimacy and transparency of his business practices. read more
