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    Verizon

    3.0 (2 reviews)
    Open 10:00 am - 7:00 pm

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    uBreakiFix by Asurion

    uBreakiFix by Asurion

    1.8(5 reviews)
    33.9 mi

    Avoid at all costs! Took my laptop in for an upgrade and they really did me dirty. They erased…read moreall my programs and data because an error on their part supposedly and gave me a 10% refund because they knew they messed up bad. On the contrary, I don't think I should've paid a dime considering they did more harm than good. Worst customer service experience ever. You've been warned. Edit: prior to making this review, in fact I did message customer service via email and was given the brush off. So the response is completely negligible or only for others who are reading this.

    This location should not be trusted with anyone's device…read more I dropped off a phone with a crack in the top right corner but worked perfectly. The store returned it to me shattered, completely unusable, and literally in TWO PIECES. All of this extra damage happened while the phone was in their possession, yet they refuse to take responsibility. They gave us the option of having the old parts put back on the phone -- which we agreed to -- but then they stalled for HOURS and never actually put the parts back on. After repeated excuses and missed timelines, we finally requested our phone back. Instead of being upfront, they handed it to us destroyed and acted like that was acceptable. It was obvious they broke the device during the repair attempt and then tried to cover it up by dragging out the process. And to make things worse, they tried to blame Asurion, even though Asurion had nothing to do with the additional damage they caused. I'm now left with a phone their team destroyed and a store that refuses to fix or replace it. This was the most dishonest and irresponsible service I've ever experienced. Do NOT bring your phone here unless you're prepared to get it back in pieces. Additionally: I know they will respond on here trying to resolve the issue for (others to see) but I have emails from their case manager, Jennifer refusing to take any accountability. I will NOT take my phone back and I will NOT refer this place to anyone.

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    uBreakiFix by Asurion
    uBreakiFix by Asurion
    uBreakiFix by Asurion

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    Verizon - mobilephones - Updated May 2026

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