I want to thank Caleb for his exceptional customer service and honesty. I had a small crack on my…read morelaptop screen and wanted to get it repaired before it spread. When I showed Caleb the crack and explained my concerns, he surprised me by advising, "I think you should wait it out." At first, I was a bit confused, but he explained that the crack was in a spot where it was unlikely to spread, and in his opinion, the cost of repair wouldn't be worth it. I truly appreciated his candid and straightforward opinion --he could've easily taken my money, but instead, he gave me valuable, honest advice. I will definitely be coming back if my computer screen gets worst and with any other electronics that need fixed!

went there to fix my XR. due to delayed parts and for the phone being an older model with needing…read moremore put into it. They went ahead and gave me a newer phone! I'll tell ya that customer service is what I'm talking about. type of business that cares for the customers more than the money. the more you take care of customers the more business you will have. absolutely amazing business!

Great Service & if ever you want to buy a second hand cell tell the person to meet ya at Geeks &…read morethey can verify that it's all good to go for a small fee. Wise thing to do. Thanks a bunch GIO Manager & Jordan‼

I broke my charge cord end off in my iPad and these guys were great!! Had it fixed in minutes!!…read moreThank you again!!!

I normally dread going to the Verizon store. However, I had a blast purchasing a new phone today…read more Latisha and Kelsey were an absolute pleasure and somehow managed to add more sunshine to an already sunny Texas day. Helpful, knowledgable, and willing to listen to some aimless rambling. Thank you for being AWESOME!!! P.S. Tell the suits to lockdown the swift access on all the IOS devices.

After putting it off for several months, I was finally forced to replace my old phone (it stopped…read moreaccepting/making calls). Milah was extremely helpful and patient, considering that setting up my new phone took a little longer than usual because of the state my old phone was in. Milah was fantastic and made my experience more like visiting an old friend! I had to visit the store a couple of times afterward (no issues) and Dom and Tyrell were also very friendly and helpful! Kudos to all of you, but especially to Milah!

Competitive pricing, unbeatable speed! Manny also has tips to prolong console life. 1,000% will…read morereturn if I have any more troubles! Fixed my PlayStation 5 in under an hour 30 minutes!

I lost my telephone in the mall. Sabin gave me privacy on his computer when I logged into my phone…read moreaccount. He and his coworker told me exactly where it was and it was waiting for me. My Heros! Thank you for your kindness! May you have much success!

Went to this AT&T location to transfer my phone line and obtain internet service for my home. Easy…read moreto make an appointment and check in. I didn't wait long and the music was nice to listen to while waiting. I was paired with Desean and he was an absolute delight to work with! He was friendly and took his time to help me set up my account. Ensured I got all eligible discounts, auto pay set up, and confirmed all information prior to me leaving. The bundle deal I left with is a much better value for services than what I had previously. Overall, very happy with my choice to come here.

The staff at this location is so rude. I asked for help with prepaid and the person working told…read moreme she was not trained in that and could not help me. I asked about how to pay my bill and she rudely said, "no idea." She had such a "I don't care" attitude. I tried to speak to the manger and she was just as rude. It made sense that the staff would be rude since the manager is also rude. It costs people nothing to at least be polite. I did notice they were very friendly to a guy who was about to spend $1,200.00 on a phone. So, if you will be spending money, you might get good service. But, if you need customer service, avoid this location.

After 20 years with Verizon i decided to try Cricket. I went into a store at 1225 S. 31st St in…read moreTemple, Tx. The young girl was very nice. I checked out their phones and i decided on one. They did not have a very good selection. Only about 6 or 7 phones if that. I asked if the phone had a case and she said no. I decided to get the phone. The young girl asked me what my password was and i didnt say anything because there were people around me. Then she said it louder Sir what is your password. So i gave it to her because i would change it after I would leave there. I ordered my insurance for phone. I wasnt impressed with it but very terrible selection. I told her i wanted the 30.00 plan, she said with the phone i have i am not allowed to have that plan. Later on a nother worker came in and told her i could have that plan. She wanted me to take a 50.00 plan and even that came with extras i would have to pay. Anyway, i did get the 30.00 plan and left. The next day i went to the VA hospital for an emergency. While in the ER my phone was stolen by a nurse. I saw the nurse and the phone. She was trying to get into it but couldnt. When i asked to see her phone she got up and scurried away. The Drs released me a few hours later. I went directly to Cricket at 1225 S.31St i asked the same young lady to turn off my phone so i didnt get any long distant calls. She replied i cant do that until you buy a new phone. I asked her if she was crazy. I told this kid i dont need to buy a phone i had ordered the insurance. I said if someone steals your phone its common sense to turn off the phone. I was so angry at her for being a twit that I left. The next I returned and the little girl said i was told by my boss i could of shut the phone off. She then handed me a cheap 78 or 79.00 phone. When i got home i went to write about the phone to Cricket personnel but the computer kept telling me all the information was wrong. Long story shirt this employee put the stores zip code in instead of mine. I went in the next day told her i would like to buy a more expensive phone she said sure i can give you a deal. For 200.00 you can go up to the next level. I said well i spent about about 125.00 for phone then 80.00 for other phone she said no the first phone was only 75.00. (If it was 75.00 and she gave me a cheap phone, none of that made sense. My son called me on the phone and left a message. Cricket erased the message it said after certain amount of time messages will be taken off. Then when i talked to Cricket they said we didnt remove it. My son was in Military and died had to go out to Ca to funeral. I asked Cricket to put my sons last words to me and the lady said sorry your son was killed but we cant put message back. I am so disappointed with Cricket. If you all have messages from loved ones who were killed better have them go to another company so you dont miss their last words. Cricket is good for price but not really for their phones. I found an excellent Cricket in Waco, TX The young lady was Super. Go there they are a 5 star store (Boy say that real fast 3 times) Anyway, thats my story. I dont know how long the young lady worked at the store where i had to use insurance get another phone. She was young and i realuze we all make mistakes. If she wasnt trained then its not her fault. I am hoping she has done better with the job. I wish her the best.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Temple store today.

Horrible customer service. I have been in the Temple office so many time with absolutely zero help…read more The manager is actually worse than most of the employees. I have been with Verizon for so many years but since moving to the Temple/Belton area I can not get a signal and get dropped calls almost every time I use the phone. I have been so frustrated and have voiced my disappointment yet the employees at this Temple office could care less. Their answer is to call in to tech support which always sends you over seas to another country and read from a script. I spent no less then 20 hours on the phone and probably 10 visits going to the Temple office and they were no help at all. I finally dropped them and switched to T Moble and haven't been happier. Only regret is I didn't do it sooner.

They're nice here but the wait time is ridiculous. I saw four or five employees walk in but only…read moretwo people working the floor. I'm at 45 min of waiting right now. Wild

Overpromise, underdeliver…read more I scheduled an appointment to have the screen repaired on my Fold 7. They called beforehand and told me they needed to order the part. Completely understandable. Tuesday, I got a call saying the part should arrive Wednesday. Cool. Thursday, they called and confirmed the part was in. Great. I scheduled the repair for Saturday. I showed up Saturday for my scheduled appointment, only to be told, "We sold the part to another customer. We'll need to order another one." Nope. Why schedule my repair and confirm the part is in if you're going to sell that same part to someone else before my appointment? I was patient while the part was ordered and waited several days for my scheduled repair. Selling the part that was supposed to be used for my appointment is just poor service and poor inventory management. Definitely an overpromise, underdeliver experience.

My vehicle was having difficulty starting the engine and knew it was the battery. Called to see if…read morethey had the battery in stock for my vehicle and they did. When I arrived they quickly got the battery and installed without any problems. I was off and running again! Thank you for the quick and friendly service!

The Belton store has the best customer service around. They helped me when i first switched from…read moreCricket to T-mobile and i was so happy i brought my whole family over and they set them all up with free Iphone 14s this was over two years ago and i'll happily make the drive from Temple to Belton just for the customer service. The two t-mobile stores in Temple lack in customer service (the new store on Adam's does have pretty decent service) but doesn't compare to Belton. I'm a customer for life

I don't usually write reviews but this place needs one. I brought my iPhone into this place after I…read morewas directed by the T-Mobile Tech site to do so in order to receive another iPhone after my first had been unable to activate. They looked at it and stated that I needed to take it to the Best Buy Geek Squad which I thought was unusual. Shouldn't a T-Mobile store want to keep things in-store and not go to a third party? After driving 20 minutes toward Best Buy, I ended up at another T-Mobile store in Temple (145 Westfield Blvd.) They were awesome and gave me a replacement phone with no issue. Be forewarned, nothing against it, but T-Mobile Belton is owned by a third party (franchise) and T-Mobile Temple is owned by the corporation. I have learned that this is a Big difference. Please take your business to the Temple store instead.