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Westphalia Tire & Battery

5.0 (1 review)

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5 years ago

Highly recommend. Professional work and friendly staff. They also do vehicle inspections.

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Batteries Plus

Batteries Plus

3.4(24 reviews)
28.5 mi
$$

We needed an extra key fob for my son's car and decided to visit this location. The young man that…read morehelped us was very friendly and rang us up and we paid cash. After checking his stock, they didn't have the fob in stock at the location, but he could have it at the store later that afternoon. We were fine with that and decided it would work out better if I took the car the next morning to get the fob. I go in Saturday morning and a different man was able to get the fob cut and programmed and sent me on my way. Very nice and easy. Now here we go. I'm back at home prepping some food for the day and I get a phone call from Batteries +.... That's odd. I answer and it is the man that cut and programmed the fob for me this morning. He proceeds to tell me that he forgot to collect payment for the fob.... I informed him that we paid yesterday with cash. He says he doesn't show that we paid, but I'm telling him we did. He hangs up. Shortly after, I get another call from Batteries + and it's the man again and he says that they have no record of me paying and the manager checked the video and there wasn't anything on the video showing me paying. He says I need to go back and pay and if I don't, they will prosecute me for theft! Theft!! (How do you steal something that they gave me and I paid for?) I told him that they better check the video again. Now I'm searching the house for the shirts I wore the day before to see if I left the receipt in the pocket. My wife already had the shirts in the washing machine. We proceed to stop the machine and start digging trying to find the shorts I wore to see if there is some part of the receipt.... I'm steaming at this point. Angry at being accused of theft and trying to dig through wet clothes for a dumb receipt. Now we get another call from Batteries + and it's the same man. He was very remorseful and apologized saying that his manager looked at the video again and saw me paying for the fob. He initially was looking at the wrong register!! So now they have to retract the accusations placed against me. Of course, the manager was spineless and had his associate do the calling and apologizing instead of calling me himself. Not much of a leader. There were other ways they could have been checking if I paid or not before quickly calling and threatening. I guess the register had an extra $146 from the day before that they had no clue came from. I guess you can assume that I'll never go back there.

Very good smart people working there They know what they…read moredoing We save money going there kids happy

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Westphalia Tire & Battery - batterystores - Updated May 2026

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