I went in for a warranty replacement for a battery for my Jeep Gladiator. I explained that it was not starting my Jeep plus it would not take a charge. I had it tested and the indications were that it was a bad battery. In some time. His response was maybe it didn't have a "natural failure ". He also claimed that my vehicle had not run in some time. I told him we had just used it and everything was fine. He said that he had to charge it and test it. He would only offer a "loaner battery " until he charged it for half a day. He implied that I was apparently dishonest. I asked him what I could expect with the warranty for a replacement. He would not tell me. He mentioned some formula based on the charge that it would take. I told him it had 4.3 volts when I bought it in. His multimeter indicated 4.2 volts. In any case, avoid this business for vehicle batteries with questionable business practices and working to not honor their warranty. read more

Good, friendly, helpful service. I placed an order for a car key online but it wasn't in stock. However, they called me, placed an order for the key and it arrived sooner than expected. Came in & they cut and programmed it within 30 minutes. I would recommend for any battery/car key needs! read more

We had scheduled an appointment for a screen repair at 4:30pm. We were told we would get a call once the repair was done at around 6pm. We didn't receive a call. A courtesy call letting us know they would have to keep it until the following day would've been ideal, especially being that the phone is necessary for a 10hour shift the next day. Communication with customers definitely needs to be improved! read more

Have issues with battery warranties. You buy batteries to use when required and then you go to use them and one of them doesn't work and they inform you the warranty is good for only 24 hours. Stay away from this place and read the many reviews that cover non warranty coverage. read more

Do NOT have any dealings with this store. I called to get a quote for a hinge flex cable replacement for my Samsung Flip 4 phone and was told that the store didn't sell/carry the part, but when I informed them that I would provide them with the part, they still refused to install it, while suggesting that I replace the entire screen, something that would cost me upwards of $400. I explained that I just watched a YouTube video where the guy completed the replacement in under 5 minutes, but the store representative remained obstinate. read more

Worst place to buy batteries the warranty is a sham. Purchased an XS AGM for over 300$ with 3 year warranty, the batteries are crappie. You cannot charge with more than 15v alternator Read the fine print there are more ways to void the warranty than it is to replace the defective product. This is the 2nd bad battery I received that didn't last a year. My warranty is still good but they voided it saying it's my fault cause the battery dead really low amperage? read more

I was finally able to find what I needed after looking everywhere else and could not find it they had the right size of bulb and they were super nice also read more

Horrible customer service with a passive aggressive employee . Acted as if I was a bother and didn't want to hand me my key back after I handed it directly to him. read more

Does not honor marked prices. Suggest going to Walmart this small business is garbage. I also witnessed a cashier snatching a receipt out of a customers hand and being extremely rude. read more

They just built me a 6 cell 7.2vNimh battery pack for a small r/c truck! It works great! My only complaints was that they didn't have the batteries in stock(neither store in heights nor temple had them)& it took 5-6 days to get it! It is what it is! Luckily I wasn't in a big hurry so really not too big of a problem! The price was reasonable and most importantly the battery pack fit the r/c truck! So thanks for the great work at the harker heights store! C. Britt read more

I made an appointment to get the screen fixed on my phone.. I had great service!! The guys working were professional, quick, & very helpful. Thank you!!! read more

My highest recommendations to this business. The customer service, efficiency and professionalism is superb. Specially, Zack and Tyler were extremely helpful. They went above and beyond to help me with my Phone as well as my key fob. Extremely Happy, Maria read more

I've bought two car batteries from this store and the service was great! They actually tested the battery first to ensure it needed replacement before installing the new one. I'm sorry I can't remember the employee names who helped me. But they were very good, and the customer service was great! And I am so glad they are open in Sunday's too.... read more

I purchased a set of X2 boat batteries (almost $700 for 2) for my boat because they sold me on the 5-year warranty. 5 months later one of the my batteries lost its charge and would not hold a charge. It fell below the charging limitations (10v). They would not honor the warranty because the charge dropped below 10volts. They expected me to check the battery on a daily basis to make sure the battery is still above 10volts. The battery has been of the boat battery charger for 3.5 months and they said it sat too long or my charger drained it even if the charger was not plugged in for months. I've had numerous boats and always had my battery charger hookd up and never had this happen, especially this soon. I've had batteries go bad after a few years. I purchased 2 of the exact batteries, and the other one is fine. So for I understand the warranty is good o ly if the battery is good. Will never do business with this organization again, not even for a flashlight battery. Definitely do not recommend this business to anyone. Very poor customer service. Oblivious its all about the sale. They do not stand behind their products. read more

The staff was friendly but after I went to turn my phone in to fix the screen, I got a call saying it would have to be sent up due to the LED light was going bad, it would take a week and be $130. I was fine with it. A week went by, the phone came in, I got the call, I went to pick it up, and the price was $200. The guy cashing me out knocked $25 off by inputting discounts but the price would remain $175. I recommend getting the amount confirmed so you don't get screwed like I did and have to take food out of your kid's mouth read more

I've never paid much attention to this place even after frequently this shopping center for years until a Lowe's employee recommended it. Yes, Lowe's employee!!! The rechargeable solar batteries required for the exterior lawn lights are not sold at Lowe's. Upon entry, I was greeted immediately and after a customer at the counter was competed her purchase, the gentleman asked what he could assist me with which he did; quickly and professionally. I may have been in the store between 3 - 5 minutes. The store not only sales batteries but provides cell phone repair services. It supplies a variety of batteries, worth checking out when in need of an uncommonly found battery that is needed faster than Amazon can deliver. read more

Worst ever. I spent 97$ on a screen replacement for a iPhone 6s Plus, when he was finished he told me that my phone was bent a little so the screen was lifted a little bit on the side, he recommended getting a case. I got it fixed only July 4th, the next day the it started pushing buttons on its own then it cracked straight down the middle. I DID NOT DROP IT. I called a spoke to someone who told me "if your phone is bent there is a possibility the screen can crack." The man who fixed my phone never told me this, if I would of known my screen could crack I wouldn't of spent 97$ getting it fixed. He told me to come in and talk to a manager , which I did and he told me they shouldn't of fixed it if it was bent. He could only offer me 10$ off if I wanted to get it fixed again..lol My money back would be nice. --------------------------------- UPDATE: After speaking with chelsie she replaced my screen free of charge. Mason and Jay were great. read more

I would give 0 stars but not an option. Terrible customer service. A battery purchased 1 month ago will not hold a charge and was told owner neglect. Offered to sell me another battery at full price. DON'T waste your time or money!! read more

So had the screen changed in January here for my wife. Was a little odd to give out all the information for them to fix the screen but did it. For the last few months the phone was doing little odd things so my wife started thinking the employees messed with it. So finally a white line formed around the edges of the screen. She sent it to Apple and they refused to touch it since it was tampered with (Batteries Plus) they returned it and we took it to the store since they are the ones that broke it. Everything was good until the woman with the red hair came out and said it won't be covered under the warranty. If you want your screen fixed take it elsewhere. The guys are cool but that woman sucks at customer service. You break it you fix it. read more

The people in here are super helpful . They have helped me find bulbs that can light up half the block and several different strange batteries . They even keep records and replaced a battery for free in my key fob because it was under warranty...without me even asking or being aware of the warranty. Honest people and quality products . read more

I can't believe I drive by this place and never checked it out. I went in today to replace a battery for my bass boat. The staff was extremely helpful and answered all my questions. I will be going back to this store for all my electronics needs. read more

This is a convenient store to get those small parts (batteries, lights, chargers etc) that you don't want to have to order. I came in to order a battery for my laptop (they never have the one I need cause I have an older computer). They didn't have any in stock but called another location and allowed me to order from them over the phone and have it shipped to my house. It was easy and came the very next day!! All that was great but womp womp, it didn't fit. So I had to look up the specifications for my computer, come BACK to the store and reorder the one that would fit but now I have to wait like 5 days to get it. It would have been nice not to have to do the extra but I'm still getting my battery and it's not gonna cost me near as much as it would trying to order from the manufacturer. read more

When my phone was having a battery issue, we made an appointment. When we arrived to the appointment, I was asked to sign a waiver/release. Upon fully reading the document, there was one bullet point that is very questionable. It states that "Batteries Plus is not responsible for ANY water damage to the equipment". The problem with this statement is the word ANY. So, if someone employed by their store spills something on my phone while it is their possession, I have no recourse. Even in court, that word, ANY, means ALL liquid damage. When I asked the manager if we could amend the statement, to cover me, legally in a mishap, she refused. She then informed me that if I didn't sign, she wouldn't help me. I did not sign. My husband then asked if he could purchase the battery, and she told him no, that batteries were considered parts, and they don't sell them for iPhone...funny, though, because the guy next to me was purchasing a battery for HIS PHONE! We left the store, and I called their corporate office to ask about the waiver and to complain about the rudeness of the manager. The customer service rep said that their legal team had reviewed that waiver/release, and it would be legal and binding. I would never recommend Batteries Plus to anyone. **UPDATE** Dear Frank M. Your manager, Chelsea, was rude, refused to work with me, after I pointed out this legal issue. She refused to be civil, or to sell me a battery. Your legal team needs to recheck this. NO WHERE on that waiver for did it state that any damage occurring to my phone while in the care of the store, would be covered. I don't particularly care to be patronized, by telling me that the store would cover any damage, when your legal paperwork states otherwise! Sir, I would suggest that your employees and management team be better trained to handle customers legitimate complaints in a better manner. read more

Did a great job fixing my screen, with a six month warranty. Out of all the places I checked out, they had the best prices and reviews!!! Recommend to anyone! read more

Bought an expensive light bulb for my microwave that broke when I plugged it in. When I took it back the manager/owner refused to take responsibility for it. Great outcome though. Went to Home Depot which had the bulb for a much lower cost. read more

I have used this store several times! Unfortunately they have lost my business due to their slumpy work which now caused me to not have a phone that I have to still pay for! The screws on the inside weren't properly tightened and it messed up my sensor. Now the sensor doesn't work. They didn't put in the screws in the bottom of my phone because he didn't have any in stock (which I understood since the 2 i had fell out when i dropped it). The problem is that the technician told me that the screen wont pop out and that it is secure , the screws are just extra security. So now my phone drops on its back in its case and the screen pops out. After taking it back to then and another technician explained that because it wasn't secure the sensor got damaged). I called the manager and I told her the situation and that I was willing to pay for a new screen if they can fix the sensor and she told me they wont pay to fix the sensor because she never got a request to order screws so that's not the shop's responsibility. read more