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    RPM Solutions

    5.0 (1 review)
    Open Open 24 hours

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    10 years ago

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    Acer - Service Center

    Acer - Service Center

    1.6
    (47 reviews)

    My tale begins a few weeks ago. A key popped off the keyboard on my Acer V3-771G. The computer was…read morestill covered on 1-year warranty, so I filled out the online issue form and filed a report. The next day I received shipping info and a case number to put on the box to ship it to Texas. The shipping cost me $16 to send it, but it was worth it. I wanted my baby to function and look nice once more and it was still covered under warranty. About a half week later, I received an email saying that it was fixed! I acquired tracking information, I thought "Great!" A few days later I obtained my PC back, and I unpacked it. I looked at the repair order. It said, Replaced, Mainboard, Keyboard Support plate, and upper case, updated Bios/DMI and system passed all tests. I was thinking, "Why did they change all of these components?" I just had a key missing. Why was the motherboard replaced? Nonetheless, all was good, I got her back and not a scratch was on her. I plugged her in; pushed the power button; and nothing happened. It was DEAD! What happened? I was puzzled and more than that, I was angry. I called Acer again and got a nice guy from India who was very eager to help, but I had a hard time understanding him. I got transferred to Texas and talked with another nice guy who I could understand. He emailed me a free shipping label. Great, I didn't have to spend $16 bucks again. I packed it in the same box I got it in and sent it back for a second time. It has been a week and three days. I check the web site daily and get the same response. (Case Status - Under Repair) My Goodness, I could have built three computers from scratch, in the time it's been there. I wonder what has been replaced this time, and I still don't know what is really going on.

    I applied for a material handler position with the company, and although I was great full they…read moredidn't ghost me to say they moved forward without me, its clear the company is not big on professionalism or require that English be written clearly or understood with their employees and clerical staff. The email was a complete disaster. Not a company I want to represent.

    RPM Solutions - itservices - Updated August 2026

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