The service provided by James is excellent. Just be prepared to deal with someone very energetic,…read morewhich is understandable since he handles a high volume of requests all by himself. Even though they don't offer multiple options for the same services, the ones they do provide are exactly what you need. It's worth noting that Killeen is growing rapidly, and with so many new residents moving in, their services are perfect for those who need to get all their utilities connected quickly. In my case, as part of the offer, we received a free cell phone for a year. Right after leaving the store, my wife accidentally misplaced it with the box. We only realized once we got home. The next day, I reached out to James by text, very worried. Without hesitation, he called me back and took care of the situation. In the end, I recovered the phone intact, but what really stood out was how James handled everything, with total commitment to customer service. Also, as soon as I connected the box at my house, I had internet. As simple as that. Kudos to James and Spectrum service. Five stars for the internet service (the one I signed up for) and five stars for customer service.

If you are new in Killeen, this is the place to go. Chuck Bell will hook you up with the best…read moreservices at the lowest price. He also knows experienced and fair priced contractors for all your home owner needs.

Waiting on the rep who left her work phone at home. She was able to call some one at her house and…read moregave them the password over the phone for all to hear. I was able to get all my work done that I needed to terminate my relationship with Verizon. I would have stayed but unable to get home internet from them. They advertise it that they can do it. My last three addresses in two states unable to get WiFi from them. Do not advertise if you can not produce. I have received two emails now offering $500.00 discount over three years if I return. GOOD BYE AND HAVE FUN

My 79 year old mother went into store to get her less than a year old phone repaired and was forced…read moreinto a new phone and payment plan vs insurance plan to repair phone.

You can't reach a person in the UnitedStates when you call. They transfer you from one person to…read moreanother in a call center in the Philippins. They either dont understand you or cant hear you. They then tell you to call back and they start transfering you all over again. What a joke!

Trying to switch/upgrade phones, using the online services for info before venturing into the…read moreTemple storefront. So far, 2 out of 3 reps have succeeded in naffing me off enough to end the call before I got everything answered. This is after two free range salesmen ghosted me after vowing to "take care of all that". So far only one phone rep. has been helpful, without giving me the creepy skivvy salesman vibe. Will update after my store visit, hopefully the rating will improve.

I recently canceled my internet service with Spectrum after being a customer for years, and the…read moreexperience confirmed it was the right decision. A few months ago I called Spectrum specifically to see if there was any way to lower my bill. The only option they offered was downgrading my service, which saved me about $20 a month. Not long after, the bill crept right back up to just over $100 again. After shopping around, I found a much better option with T-Mobile Home Internet -- $40 a month with a router and extender included, and the first two months free. When I called Spectrum to cancel, suddenly they had all kinds of "great deals" and promotions available that were never mentioned when I originally called asking for help lowering my bill. That's the frustrating part. If those options truly existed, they should have been offered when I first asked. I value honesty and transparency from the companies I do business with. If Spectrum truly cared about keeping long-time customers, those savings would have been offered upfront instead of only when I decided to leave. Either way, I'm glad there are finally other options available. Good riddance.

The Manager Nini is awesome. Bought a new Apple Watch and it was not turning on. She replaced it…read morewith no hassle. She also made sure we were happy customers.

The prices we were quoted were much lower than our actual bill! The service at our house was very…read morepoor. We had our lines less than two weeks and shut them off!

I just wanted to take a minute out of my busy and chaotic schedule to congratulate one of your team…read moremembers in your Belton local office. I have only visited your office twice in Belton and both of those times I have had a wonderful helpful experience from the young lady in the front desk by the name of Alexandria to help me out. Unfortunately, I did not get her last name, but both times that I have been there Alexandria has been very kind and very helpful. Her politeness and kindness in taking the time to help solve my issue made me feel like I was dealing with family. Alexandria is a wonderful and great asset to your team in customer service. Please take the time to thank this young lady for her great performance in customer service, I wish you'll happy holiday and once again thank y'all so much for the great experience. A Satisfied Customer, Juan G.

Our internet with them goes down until a technician comes the next day to fix it. This has been…read morehappening about twice a week. Before, it was every other week, but now we're without internet for 24-48 hours each week in Belton, TX. When calling support, I'm put on hold for 20-30 minutes, and I often have to call back several times just to get an appointment scheduled. Not to mention, our monthly bill is over $150 for this unreliable service.