I have been a customer at the Killeen store for several years. I had some repair work done and the guy at the register misspelled my name. I told him that my name is misspelled and I would like it corrected. He not only didn't correct his mistake, he acted like it was no big deal. I went today to pick up my guitar and said the same thing. This other guy wouldn't correct the error either. He said that my account would have to be deleted and that I would have to have a new account. I'm a 100% Disabled Veteran with over 40 years of Federal Service in my middle 60s and I don't understand treating paying customers like this! It's just wron! read more

Absolutely blown away by the customer service we received at Guitar Center today --specifically thanks to Lane. It's honestly rare these days to come across someone so knowledgeable, patient, and genuinely invested in making sure customers walk away confident and satisfied. Lane went above and beyond to ensure we had all the information we needed to make the right decision, taking the time to explain our options thoroughly without any pressure or rush. We've shopped here before, and without naming names, let's just say the experience hasn't always been this smooth or helpful. Had we encountered Lane the first time around, we would've been spared from making an uninformed decision that ended up costing us in the long run. His professionalism, attention to detail, and clear passion for what he does completely shifted our perception of the store. If every employee brought the same level of care and service that Lane did, we'd never think twice about where to go. Truly a standout experience--thank you, Lane! read more

Good new and used selection, knowledgeable staff, wide variety of instruments, amps, music books, and related accoutrements.

Had god experiences going in, but called to inquire about some used gear I saw and was put on hold for quite a while before eventually being told that they would call me back very soon. Unfortunately, they haven't called me back. Still like this place and the workers... guess I fell through the cracks on this one. read more

Its a standard Guitar Center but has a huge plus! The main reason to go to this store is because of the high turnaround rate of the used merchandise coming out of Ft. Hood! You can get sick deals from soldiers upgrading their gear and trading in their old (sometimes rarely used) instruments for brand new stuff. It is best to check their inventory about 1-2 a month. Their staff is friendly and their online support is pretty good. read more

Guitar Center - Musical Instruments & Teachers Near Me - Killeen, Texas

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Great place and people! I traded in some gear to purchase new gear. Fair trade-in and new price value with knowledge associates that can't be beat. See the team in pro-audio, I work allot with Mandel and Trey. read more

stopped by with my partner and his family to buy a new guitar and amp and all the employees here were so kind and helpful ! we were asked if there was any questions or needed help multiple times . overall the whole experience was pretty well and they had a very good variety of all kind of instruments as well as knowledgeablity read more

Prompt service. As a recent born again rhythm guitarist/ vocalist /enthusiast, I was caught off guard by an associate that was less knowledgeable about guitars than me. It should be the other way around. It's all good for it wasn't for a lack of willingness to help. I'm a fan of Takamine. Acoustic cutaway guitars have the aesthetics I like and Takamine has the electronics I'm looking for. I was presented with a Fender that struck my fancy. Price was great. To give an idea of this: A pawn shop in Temple where Heart of Texas Music used to be had USED of the same model for 10 bucks more. Rip off? Of course! But expected from a Pawn Shop. Selection was stellar BUT no Takamine in sight! What? They have giant letters by brand and while the word said TAKAMINE there was a giant selection of Ibanez, Yamaha, Fenders, etc where the guitars should have been. So based on lack of knowledge and disorganized selection I knock off 2 stars but I give 3 for prompt service and willingness to help. read more

Great customer service from the moment you walk into the store! Positive attitudes all around. The best vibe you would imagine to feel when exploring for great equipment. The staff is very knowledgeable about the equipment, pricing and what will suit you based on the information given. read more

This store is one of the best around. Definitely the best music store in town. Check it out and enjoy their awesome staff and friendly customer service. Will always be a loyal customer! Their online and in store order process is easy and they are always fast to get you on your way to making music. read more

I went in with questions about financing with my gear card and Tim in guitars was able to answer all my questions and was very friendly. He made it possible for me to purchase a new guitar I really wanted and did so in such a friendly and efficient manner that I feel it should be noted here. Very good experience! read more

Wow! What a great experience! I just went to this store to check out the pianos and TY is the man! His customer service is top notch and he is very knowledgeable about his profession. I was on the fence about making such a spontaneous purchase but his professionalism and customer service sealed the deal. Not only did he help me but he also assisted several others customers. Thanks and you should get recognized as the employee of the month! read more

Tim is great. Took time to look at my guitar I had purchased from another retailer and gave me best advice one future purchases. His knowledge is valuable and took time to earn a loyal customer. read more

I've been visiting this guitar center since day one. I even have the guitar strap I won at the grand opening. I remember coming in and always feeling at home. Employees were always friendly and made it feel like you were part of the family. Well the past few years crime has risen in the Killeen area and it seems like there is always fatal wrecks on the roads in that area. Needless to say I just stayed home and did my guitar shopping online like most normal people. It's been about 3 years since stepping into this guitar center and things have really changed. The store is still the same but the staff and atmosphere is completely different. My wife and I came here on a Sunday a little after 12pm and all the employees looked shocked to see us as if we should have notified them upon our arrival. None of the staff asked if I needed help but instead stared awkwardly at us as if we were intruding on a private party. So I broke the ice and asked if I could get some help, one employee offers to help and he seemed so nervous. I was trying to sell a delay pedal so he's testing it out and tells me that Guitar center can't accept the pedal because it doesn't work. After looking at the pedal the guy never had it plugged in.......yeah. So I waited around for him to finish up with the testing and I noticed that there's not nearly as many customers as there use to be. I remember walking in years ago and always hearing people testing out amps, guitars , drums etc. I wouldn't say it was necessarily "bad" service but definitely awkward.....like maybe I shouldn't be there. I live in temple and luckily there's a Hastings book store next door so my trip wasn't completely wasted. I think I'll stick to online shopping next time. read more

Went in and bought an electric drum set on Friday from Vincent! Picked them up tonight. He was wonderful and even took it out of the box and helped load those and my speaker in the car! I would go back for sure if there was ever anything else I needed. Go see Vincent! read more

This place is phenomenal! Not only is there a wide selection of...well, just about anything a guitarist could ever want, there's also a wide selection of helpful, friendly, and KNOWLEDGEABLE staff who are more than willing to talk shop with a customer. As soon as I walked in I was greeted by a smiling employee. Actually SMILING! Eat your heart out, WalMart greeter! read more

The Excellent staff were very helpful and knowledgable. Purchased two guitars (one for me, one for my nephew) and the folks there were great at helping me make a good choice. My go-to guitar shop from now on! read more