I cannot stress enough that the man who owns this business, Will Smith is crooked. he told me so…read moremany lies about the guitar he was trying to sell to me not remembering that I had sold it to him a couple years earlier. I've found he lies to everyone about everything. he takes advantage of people with limited knowledge about musical instruments. Google any inf he gives you. Buyer beware!

Great little place run by a kind christian man. They have everything you need. I got strings,…read morepicks and even ended up buying a guitar. This is not a giant big box run by anonymous teenagers. This is not a place to spend the day playing all the guitars and buying nothing. But if you need something now and want to talk to a person and not just use an amazon app, then this is your place.

Amazing store, very helpful and nice employees. Large variety of instruments, go check them out..read more

Needed to have my wife's cello looked at to see what service/repairs it might need and they took…read morecare of some simple things right then and there and didn't even charge me. Very friendly and helpful as well. I also needed a guitar to have some significant work done and they helped my find a great repair guy.

While they were not able to help me with my move, they went above and beyond by recommending some…read moreothers. It gave me confidence to choose one, which turned out fantastic. I appreciated going the extra mile for someone that wasn't even a customer. Tells me a lot about the integrity of this business.

wanted to let you guys know there's a free Steinway Baby Grand on FB Marketplace !!!!read more

We set up our piano for consignment through Alamo. After they'd picked up our piano with an agreed…read moreupon price that they'd try to sell it for, they called us weeks later saying they had yet to put the piano on the floor, and that they found a scratch, and we'd have to pay them $1,400 to fix it before the could put it on the floor to sell (this is over a third of what we could have made selling the piano through them). We're now a few weeks away from moving out of state; we've asked them to return our piano but now have no way to sell it elsewhere in time. We definitely feel like there was a lack of honest communication and lack of professionalism.

I know of Alamo Music because of their legendary San Antonio location. I was helped by Jason and…read morePatrick. They were very knowledgeable and personable. I was very happy with my purchase!

While this is not a review of the gallery, it is a review of the piano movers who recently moved my…read moreYamaha. I was actually looking for piano movers, and Steinway didn't surface. Since their gallery is fairly close to my home, I called them and asked if they moved pianos within a home. They do provide this service, and I hired them to move my piano. I found the movers to be very knowledgeable about my piano. In addition, they were very careful and professional. I'm so happy I chose them. If you need to have a piano moved, consider calling Steinway first.

First off, I cannot believe there aren't any reviews for this store! When I went, it was filled…read morewith people testing out the pianos. I guess I'll be the first to put in a good word for this piano gallery. Before I went, I had research a bit about pianos. I read that Steinway was elite, superior, etc., etc. Of course, any company looking to lure in prospective customers will give that pitch. It wasn't until I actually took some time to go to the gallery that I saw: it's not just a sales pitch! It was refreshingly true. The gallery is open, but still has a lot of pianos and good varieties of pianos and keyboards alike. The gallery is thouroughly organized with an open room for upright, baby grand, and grand pianos that are not Steinways (such as Yamaha or Kawai), a room exclusively for Steinways, a back room for recitals complete with concert Steinway grands (painstakingly beautiful instruments... drool...), and a room for electronic keyboard and such. Nice! There was no confusion as to where anything was located. Stars, stars, and more stars for that, Steinway Gallery! The service was also excellent. I went in and tested out a few pianos to compare sounds. After a short while, the manager himself (Matthew Bird) spent a great deal of time to explain EVERYTHING about the pianos- I mean everything. He explained the manufacturing and how it affects the sound, the country of origins, the different brands and their unique idiosyncrasies, what truly makes Steinway pianos the most elite, and even told stories about how the wood itself is chosen for different pianos. He spent a good hour and a half (if not MORE) explaining all of the questions I had. He even test-played the pianos for me (because I am a bit shy test-playing them myself). He was kind, talkative, and patient. He showed me the recital room (there was a recital in progress so I couldn't test the insane 9 foot concert grands... Oh well) and the Steinway room. I was able to test out several Steinways and he explained the years when they were built and how each might sound different due to its make. Very, very thorough. I didn't feel odd or pressured to purchase anything at all. I also didn't feel watched or uncomfortable. I don't think anybody in the store did; there were other people in the store testing pianos, which is actually uncommon in many music stores these days, sadly. So even though the gallery may look intimidatingly elite and expensive, I found it to be a very relaxed place that conducts business with dignity, patience, and concern for the customers' needs and questions. I definitely would like to go there again and I walked away understanding the make of pianos and Steinways much better.