I got everything I ever asked for here in a jewelry visit: quick, quality, and friendly service…read morethat was cheaper than cheap and serviced w/ a smile. My experience at Lastovica Fine Jewelers was nothing short of exceptional.
My Movado watch band clasp would not clip and secure itself, so I haven't been able to wear it for a while now, it looked to be a delicate issue w/ the clasp alignment. I purchased it at Macy's a year ago so I went back there for help, the employee said they would have to ship it to their jeweler in California and I would have to pay the costs. WTF? I'm sorry, but that just didn't sound appealing to me. Lucky she recommended Lastovica Jewelers, and said a lot of customers have been happy with their service. Word-of-mouth advertising at its best, and it's a local business - - sounds good to me!
I drop in close to 5pm on a Friday to find both owners there (The Lastovica Brothers) and explained my issue, one of them jumped right in w/ his jeweler hat on and took my watch and started troubleshooting the clasp issue. I browsed the watch selection and asked if they had any additional inventories to show off - - sure enough the other brother said: "we have a Presidential Rolex we can show you". Sounds enticing, let's check it out.
Before he could break out that Presidential Rolex the other brother pops back in and says he's done fixing the clasp, literally faster than an Indy Pit Crew. I tried it on and it snapped on tight, just like new, I was extremely pleased. I asked for the bill and he responded: "don't worry about it, but just remember us the next time you're shopping for jewelry". Awesome, it doesn't get any better than that!
Here comes that Presidential Rolex, it's 18 carat gold and looks immaculate. I told them I wasn't a gold-watch-type-of-guy but I soon realized that I spoke too soon because this watch was immaculate. The color and finish was polished to perfection, not too gaudy or shiny, just flawless. It's 18 carat gold and he tells me, "it's only twelve-ninety-nine". I'm like "wow, $1299?!?". "No, $12,999", he says. Yikes! They said a new one sells for $25K, and it's the same model of watch that President Kennedy wore when he was in office. I bet Norma Jean knows........
Bottom line is the Lastovica Brothers rock! They're personable, friendly, efficient, and provide quality customer service. It's how business used to be done, establishing r-ships with customers and providing quality products and services as opposed trying to maximize every buck you can get. I most certainly will be back if I'm ever in the market for some fine jewelry, a new watch, or a polished 18ct gold Norma Jean Presidential Rolex.