I took my engagement ring here today to get a diamond replaced that came out from the band. I…read moreoriginally took it to the Anthony Joseph on post at the PX to get an estimate for USAA to cover the cost, but they don't do repairs there. It was fine with me and she informed me of the new location and I headed over to see Tony in Harker Heights. He gave me an estimate and USAA had payment to me a day and a half later (5for them too!) I dropped off my ring and said I'd be wearing it again by the holidays! That was at maybe 140pm, then I went to eat and shop in Heights. Anthony Joseph just moved to Harker Heights from by Killeen Mall so their contact info needs an update...you take a right off Knight's Way onto Stillhouse and it's on your left with the spa and orange theory fitness and some other store fronts that aren't open yet bc it's brand new. At 330pm I got a call saying my ring was ready! I was shocked and it was perfect timing! I just finished at Ross dress for less! Picked it up and looked amazing and polished and they even sonic cleaned my wedding band while I did paperwork and payment. Came out better than expected! Will definitely be coming here for future jewelry work, creations and purchases. The owner and everyone there is So nice, including Dutch, their beefy, beautiful and friendly pup who is probably 1/4 of the reason I returned to have my ring repaired there...who doesn't love a sweet pup! Thanks to Tony and his team for the beautiful and quick work! Highly recommend this place to everyone!

Needed to have my ring (purchased from a different retailer) resized and we found Anthony Joseph…read moreJewelers online! Tony was so friendly and knowledgeable! I love that they keep everything in house; I never doubted that my ring would end up lost due to shipping out. Tony did the work quickly and beautifully! Definitely will be returning for any jewelry-related needs. Thank you Tony and Team!!

Went in to have some rings sized, and ended up needing to have prongs replace. The staff at Pagel &…read moreSon's were more than helpful and knowledgeable about jewelry, diamonds and repairs. They explained everything and answered all of my questions. In the end I chose to upgrade my prongs and my diamond and they did a beautiful job! The work was done way sooner than expected. I highly recommend Pagel & Son's if you're shopping for jewelry or need repairs.

They cut a longer Cuban link I had and made me a shorter…read morechain and a Bracelet. After about two weeks the bracelet clamp became loose and they fixed free of charge. Thumbs up!

I brought in a ring that was missing a diamond on 12/31. They added some more gold to the prongs so…read morethat the remaining diamonds stayed in place. It was ready for pick up on 1/6. They said they'd have it ready in a week and they weren't wrong. It looks just as good as the day I bought it.

This man is truly a Bench Master when it comes to fine jewelry repair. We have been using his…read moreexpertise to meet all of our repair needs and ring sizing for the past 6 years. We are so glad that we have found this business! A true craftsman!! Five stars from everyone in our family who had used Bench Master services. R. Skaggs

Always friendly and they keep it real. This place is not pretentious at all. They are honest, sell…read morequality items and provide good information. I needed a battery replaced and links removed so had a little time to chat while they worked. Great local business that we need to support.

They were attentive and really listened to my concern about my watch. I has been working fine ever…read moresince.

The showroom is wonderfully bright and always flawless. Every sales associate I've dealt with has…read morebeen courteous and professional. Silver has always been my favorite and I love their selection of silver jewelry. I have loved JA since the 80s. It really is the only place I go to when looking for gifts.

I brought my silver earrings in to be cleaned. The salesperson was very helpful. My earrings were…read moreready a few days later, they looked great. Jennifer at James Avery was wonderful!

I have previously left a positive review for this company and I had a genuinely positive experience…read morethat time. Today I called to ask about selling an item and was told to bring it in and they will check it out and if they buy it, I would be offered 1/5 of the retail price, which is $500. I know it's in excellent condition and working perfectly. I took it in, the gentleman confirmed it's working, great. Then the manager came over and told him to not buy it for more than $25, because it's not a common item. I understand that policy, don't over pay for something you won't be able to profit off of. But if the manager knows that these types of items are only going to be bought for $25, then the rest of her staff should know that too. How are employees supposed to give accurate information if they don't know the "other rules"??? If customer service is a priority, this would have been a great time to make an exception, pay the 1/5 retail price and do better next time by informing your employees. I don't do a lot of pawn shop business but if I do in the future, it will not be there. I'll be sure to pass along my experience to others as well.

This is the second time that I've been to the pawn shop and it was a great experience again thank…read moreyou Vic.

I really loved my experience there! Jewelry stores can be intimidating, but the whole crew there…read morewas SO NICE. Very friendly, welcoming people. Highly recommend, especially if you're looking to gift!! They would love to help out if you need some direction

My husband and I currently live in CA due to the military. We went back to Cove for a family…read moreemergency. While there, we stopped in to have my ring looked at. It has a missing stone and needed some prong work. They informed us it would not be done by the time we went back to CA, so I agreed to have it shipped back. They were very communicative! It was dropped off at the jeweler in May & did not get back to me until the beginning of June. The timeline was a bit lengthy, but I didn't mind being patient as it had quite a bit of repairs. Bill was kind and made sure to call/text for updates. Very appreciative of this local business for making my ring look new. It was shipped to CA without any problems.

This place was amazing. Madison specifically worked with us and was so welcoming, patient with my…read moreindecisiveness and was very personable. She even worked to find us a way with not so great credit (young mistakes) and never once seemed judgemental or frustrated. We went to a big box store to try on a ring they didn't have in stock at paramount before making a decision, and they were so cold and unwelcoming. Also, 3x more expensive. We didn't really plan on purchasing that day but Madison made it so easy and the pricing at paramount is UNMATCHED so we did! Thank you guys for providing an experience of my dreams :)

They can and will rip you off be aware be careful. I took…read moremy anklet 2 toned gold anklet to get the latch replaced it still had the original latch when I dropped it off. when I received it back initially *they have replaced the latch with a much smaller one that was inappropriate for the jewelry * and removed the two-tone finish, and returned it to me like it was nothing. I paid them even though I told the cashier "I did not think this was my jewelry" because it did not look like it did when I dropped it off . I came back later because the small latch had broken. They said they would replace it for free, and they would give me back another latch to replace the one that I dropped off. *After I brought it to their attention that I had pictures of my jewelry previous to dropping it off it was two toned, * they acknowledged it & replaced the two-tone finish on one side of the anklet instead of both. obviously I've been overcharged for the service. Approximately $100 worth of gold, that was about the price that I had to pay for them to replace it, and basically make my jewelry less valuable. Initially everyone was so willing to help me but today when I showed up after the many times that I've showed up to inquire about receiving my gold latch back or my refund the redhead assistant didn't even acknowledge me. I sat there with my service animal. Waiting. And to humor me and add insult to injury she gave me the same response that she does every time I show up "I've called the headquarters and I've called the repair and nobody's giving me an answer" It's been over 6 months and I feel like a "debt collector" because I am obviously owed. I asked her to Simply refund my original Money you couldn't do that either so after 6 months obviously they don't want to give me my money back or the gold latch I was told my the manager I would receive. Lies.

Wanted 2 watches to be fixed, called me with estimate after having for 3 weeks, then they wouldn't…read morefix until I came to pay for them and then it would take another 3 weeks. Didn't want them to fix so I came to pick them up. They lost the second hand to one of the watches when I came to pick up and wanted to charge me to fix. Poor customer service. Avoid if you can.

Came to ask what size battery I needed for a watch. The younger gentleman tells me I needed a size…read more364. I ask how much they would sell me that battery for and the older gentleman, presumably the owner tells me it costs $8. I look the battery up online and amazon sells a 5 Pack for $4.55. Still I figure I might as well support a local business. I think the owner assumed I wasn't going to buy his battery and so before I can say anything he begins to demand money for services rendered threatening to call security if I didn't pay. Now I opened the watch myself and was never once quoted anything before I was told what size battery I needed. He was only asking for $2 and I would have gladly given at least $5, but he just rubbed me the wrong way, how he demanded I pay him something. Can't help but feel like he was trying to hustle me.

Carla F. And Clizalia R. were so nice, patient and attentive. Carla saved us a lot of money and…read moresaved us even more once it was all said and done. They were both knowledgeable about diamonds, insurance, and the warranties offered. I am so excited to get my ring tomorrow!!! I didn't get my ring Saturday evening as planned due to the jeweler but I was able to pick up my rug and pendant Sunday afternoon. I had to call Saturday evening about 8pm to find out that my ring wouldn't be available, I would have preferred to have been given a call but Carla did call me Sunday when my ring was ready. I absolutely love my ring and it makes smile every time I look at it!!

I just want to say that I am no jewelry buff... but I do like good deals and good customer service!…read more Kendrick helped my fiance and me pick out wedding bands. My fiance's ring was $179 originally. My ring was priced out $449. My fiance and I decided to go back in August for the rings. A day later, Kendrick called and left a message with my finace. Kendrick included that my fiance's ring was $30.56 and my ring was down to $221!!!! This was super exciting, as we are on a budget! That next day, we rushed to see Kendrick. We got my fiance's ring for $30.56 and the insurance was only $15! We checked out of there soo cheap! We also got to see Kendrick who was so nice and considerate enough to contact us when he knew a good deal! One draw back: I tried on a 1/4 karat t.w. anniversary band for $449 on my initial visit. I went to another jewelry store and found that I like the 1/2 karot better. On the second visit, I told a Samuels associate (not sure of name) that I didn't want to buy the 1/4 anymore... I wanted to try on the 1/2. She said, "Okay" and just rang up my fiance's $30 ring!! I mean, come on, she could have let me try on the 1/2 and then gave me the price but she did not want to go the extra mile.