Went in to have some rings sized, and ended up needing to have prongs replace. The staff at Pagel &…read moreSon's were more than helpful and knowledgeable about jewelry, diamonds and repairs. They explained everything and answered all of my questions. In the end I chose to upgrade my prongs and my diamond and they did a beautiful job! The work was done way sooner than expected. I highly recommend Pagel & Son's if you're shopping for jewelry or need repairs.

Excellent customer service. I came in to have my watch adjusted and they took care of it quickly…read moreand professionally. Very friendly staff and a welcoming atmosphere. I appreciate the help and would definitely recommend them to anyone looking for a trustworthy jeweler.

I brought in a ring that was missing a diamond on 12/31. They added some more gold to the prongs so…read morethat the remaining diamonds stayed in place. It was ready for pick up on 1/6. They said they'd have it ready in a week and they weren't wrong. It looks just as good as the day I bought it.

This man is truly a Bench Master when it comes to fine jewelry repair. We have been using his…read moreexpertise to meet all of our repair needs and ring sizing for the past 6 years. We are so glad that we have found this business! A true craftsman!! Five stars from everyone in our family who had used Bench Master services. R. Skaggs

Carla F. And Clizalia R. were so nice, patient and attentive. Carla saved us a lot of money and…read moresaved us even more once it was all said and done. They were both knowledgeable about diamonds, insurance, and the warranties offered. I am so excited to get my ring tomorrow!!! I didn't get my ring Saturday evening as planned due to the jeweler but I was able to pick up my rug and pendant Sunday afternoon. I had to call Saturday evening about 8pm to find out that my ring wouldn't be available, I would have preferred to have been given a call but Carla did call me Sunday when my ring was ready. I absolutely love my ring and it makes smile every time I look at it!!

I just want to say that I am no jewelry buff... but I do like good deals and good customer service!…read more Kendrick helped my fiance and me pick out wedding bands. My fiance's ring was $179 originally. My ring was priced out $449. My fiance and I decided to go back in August for the rings. A day later, Kendrick called and left a message with my finace. Kendrick included that my fiance's ring was $30.56 and my ring was down to $221!!!! This was super exciting, as we are on a budget! That next day, we rushed to see Kendrick. We got my fiance's ring for $30.56 and the insurance was only $15! We checked out of there soo cheap! We also got to see Kendrick who was so nice and considerate enough to contact us when he knew a good deal! One draw back: I tried on a 1/4 karat t.w. anniversary band for $449 on my initial visit. I went to another jewelry store and found that I like the 1/2 karot better. On the second visit, I told a Samuels associate (not sure of name) that I didn't want to buy the 1/4 anymore... I wanted to try on the 1/2. She said, "Okay" and just rang up my fiance's $30 ring!! I mean, come on, she could have let me try on the 1/2 and then gave me the price but she did not want to go the extra mile.

About 14 years ago, the prong on my wedding ring broke (my husband bought my ring 29 years ago in…read moreLubbock from a nationally known jeweler) and the diamond fell. We took it to Bill French Jewelers and Bill not only fixed the prong, he was quite patient about finding the right sized stone for the ring (I wanted a slightly larger stone), and made sure it was as near to perfect as a stone can get. In the summer of 2016, I went in to look at some rings for our pre-teen daughter for her upcoming birthday. Bill noticed my ring needed cleaning, but more so, he took a look at the diamond cross I was wearing. This cross was a birthday gift to me from my Mom (who passed in 2009) when I turned 16. I wear this cross all the time and rarely do I take it off. Bill noticed the bale for the cross and the clasp on the chain were worn thin. It was worn so thin, the cross was about to fall from the chain any second. Since I had been wearing it since I was 16 years old, that's A LOT of wear! I hadn't even noticed it. Bill, with his expert jeweler's eye for such detail, caught it! I was happy to turn it over to him for fixing and bought a better, thicker chain that went well with the cross. Not only that, after examining the cross, Bill explained to me the cross was not silver, as I had thought, but white gold and pointed out the carat measure on the back. It was too small for me to read and I never thought much about it, only that it was a gift from my Mom! I would have been devastated if I had ever lost this cross, not because of the worth in gold and diamonds, but because it was a gift from my Mom. Thank you, Bill and the entire staff at Bill French Jewelers for all the work you have done for us over the years! Through the years, we have bought watches and other pieces of jewelry from Bill French. This Christmas my husband bought me a gorgeous watch. Before I shop anywhere for jewelry, we always stop in and see what Bill has first and foremost. We still need to get the ring for our daughter--if I can ever get her ring sized without her being suspicious! ;-)

I really loved my experience there! Jewelry stores can be intimidating, but the whole crew there…read morewas SO NICE. Very friendly, welcoming people. Highly recommend, especially if you're looking to gift!! They would love to help out if you need some direction

I was looking for a jewelry store that I could trust with customizing my jewelry and handling my…read morehigh-end pieces of jewelry and I was beyond amazed they are the best Jeweler I've ever dealt with and over the years I've dealt with a lot of Jewelers I would not recommend you go to but these people at Georgetown Jeweler I can't say enough great things thank you for everything you did

They only charge $10 for a watch battery and they changed all three batteries while I was waiting…read more Every time I go in, they are so friendly and helpful. Seems like they are a good Christian family. I have shopped quite a few places in Georgetown for jewelry and they are the most fair priced in my opinion.

TLDR: Very pleasant jewelry shop that buys gold, silver, and luxury watches. Open 9-7 daily,…read moreSaturday and Sunday included. I popped in here with a handful of silver rings that I wanted to offload. They were pretty chunky and I could have gotten more money for them but I simply don't have the time to find interested buyers for each one. The saleswoman and the jeweler were both really friendly and personable. Gave me a fast quote which happened to be pretty reasonable (in my view). To be fair, I didn't actually weigh the rings and I'm not particularly knowledgeable in this sector but ultimately, I was happy with the money in my pocket. Gave me cash on site. I appreciate the fridge with complimentary soda and water. Always nice, especially on a hot day.

I came in as a walk in to get a quote on my repair and they gave us a very reasonable quote! The…read moreturnaround time was extremely quick, we picked it up the next day. Customer service was amazing and staff was transparent. 10 out of 10 experience! Will be coming back with any jewelry repairs I need. Sky & CO made me fall in love with my ring all over again.

I wanted a necklace made using my mother's wedding ring. They made an absolutely beautiful piece…read morefor me!! Very elegant, simple. I couldn't be more pleased . I will treasure this piece! Thank you so much.

Always friendly and they keep it real. This place is not pretentious at all. They are honest, sell…read morequality items and provide good information. I needed a battery replaced and links removed so had a little time to chat while they worked. Great local business that we need to support.

Honest people great service. The team here was super friendly and welcoming. The jewelry repairs…read morewere an A+ and three days ahead of schedule.

How does my ring weigh less then when I dropped it off ?!?!?! Smh ,now I have to get my diamonds…read moretested to make sure they didnt swap mines for fake ones !!!!

Wanted 2 watches to be fixed, called me with estimate after having for 3 weeks, then they wouldn't…read morefix until I came to pay for them and then it would take another 3 weeks. Didn't want them to fix so I came to pick them up. They lost the second hand to one of the watches when I came to pick up and wanted to charge me to fix. Poor customer service. Avoid if you can.

Came to ask what size battery I needed for a watch. The younger gentleman tells me I needed a size…read more364. I ask how much they would sell me that battery for and the older gentleman, presumably the owner tells me it costs $8. I look the battery up online and amazon sells a 5 Pack for $4.55. Still I figure I might as well support a local business. I think the owner assumed I wasn't going to buy his battery and so before I can say anything he begins to demand money for services rendered threatening to call security if I didn't pay. Now I opened the watch myself and was never once quoted anything before I was told what size battery I needed. He was only asking for $2 and I would have gladly given at least $5, but he just rubbed me the wrong way, how he demanded I pay him something. Can't help but feel like he was trying to hustle me.