Excellent service on my mantle clock. Enjoyed meeting and chatting with John and Margaret. John…read morefixed the issue and gave me pointers on caring for my time piece that's over 100 years old. Great value with the mobile service. Highly recommend

Just wanted to thank Mary and the Time Master family for coming out to my place of business to pick…read moreup and deliver all my watches that needed a little lovin.' They truly went the extra mile to make sure I was taken care of. As with all good businesses, they are very popular so be patient with them. I can attest to you that they will get your items back to you as soon as they can. I look forward to continue to use them for all my watch needs and repairs.

Wanted 2 watches to be fixed, called me with estimate after having for 3 weeks, then they wouldn't…read morefix until I came to pay for them and then it would take another 3 weeks. Didn't want them to fix so I came to pick them up. They lost the second hand to one of the watches when I came to pick up and wanted to charge me to fix. Poor customer service. Avoid if you can.

Came to ask what size battery I needed for a watch. The younger gentleman tells me I needed a size…read more364. I ask how much they would sell me that battery for and the older gentleman, presumably the owner tells me it costs $8. I look the battery up online and amazon sells a 5 Pack for $4.55. Still I figure I might as well support a local business. I think the owner assumed I wasn't going to buy his battery and so before I can say anything he begins to demand money for services rendered threatening to call security if I didn't pay. Now I opened the watch myself and was never once quoted anything before I was told what size battery I needed. He was only asking for $2 and I would have gladly given at least $5, but he just rubbed me the wrong way, how he demanded I pay him something. Can't help but feel like he was trying to hustle me.

I have previously left a positive review for this company and I had a genuinely positive experience…read morethat time. Today I called to ask about selling an item and was told to bring it in and they will check it out and if they buy it, I would be offered 1/5 of the retail price, which is $500. I know it's in excellent condition and working perfectly. I took it in, the gentleman confirmed it's working, great. Then the manager came over and told him to not buy it for more than $25, because it's not a common item. I understand that policy, don't over pay for something you won't be able to profit off of. But if the manager knows that these types of items are only going to be bought for $25, then the rest of her staff should know that too. How are employees supposed to give accurate information if they don't know the "other rules"??? If customer service is a priority, this would have been a great time to make an exception, pay the 1/5 retail price and do better next time by informing your employees. I don't do a lot of pawn shop business but if I do in the future, it will not be there. I'll be sure to pass along my experience to others as well.

This is the second time that I've been to the pawn shop and it was a great experience again thank…read moreyou Vic.

Went in to have some rings sized, and ended up needing to have prongs replace. The staff at Pagel &…read moreSon's were more than helpful and knowledgeable about jewelry, diamonds and repairs. They explained everything and answered all of my questions. In the end I chose to upgrade my prongs and my diamond and they did a beautiful job! The work was done way sooner than expected. I highly recommend Pagel & Son's if you're shopping for jewelry or need repairs.

They cut a longer Cuban link I had and made me a shorter…read morechain and a Bracelet. After about two weeks the bracelet clamp became loose and they fixed free of charge. Thumbs up!

Always friendly and they keep it real. This place is not pretentious at all. They are honest, sell…read morequality items and provide good information. I needed a battery replaced and links removed so had a little time to chat while they worked. Great local business that we need to support.

They were attentive and really listened to my concern about my watch. I has been working fine ever…read moresince.

I really loved my experience there! Jewelry stores can be intimidating, but the whole crew there…read morewas SO NICE. Very friendly, welcoming people. Highly recommend, especially if you're looking to gift!! They would love to help out if you need some direction

My husband and I currently live in CA due to the military. We went back to Cove for a family…read moreemergency. While there, we stopped in to have my ring looked at. It has a missing stone and needed some prong work. They informed us it would not be done by the time we went back to CA, so I agreed to have it shipped back. They were very communicative! It was dropped off at the jeweler in May & did not get back to me until the beginning of June. The timeline was a bit lengthy, but I didn't mind being patient as it had quite a bit of repairs. Bill was kind and made sure to call/text for updates. Very appreciative of this local business for making my ring look new. It was shipped to CA without any problems.

I took my engagement ring here today to get a diamond replaced that came out from the band. I…read moreoriginally took it to the Anthony Joseph on post at the PX to get an estimate for USAA to cover the cost, but they don't do repairs there. It was fine with me and she informed me of the new location and I headed over to see Tony in Harker Heights. He gave me an estimate and USAA had payment to me a day and a half later (5for them too!) I dropped off my ring and said I'd be wearing it again by the holidays! That was at maybe 140pm, then I went to eat and shop in Heights. Anthony Joseph just moved to Harker Heights from by Killeen Mall so their contact info needs an update...you take a right off Knight's Way onto Stillhouse and it's on your left with the spa and orange theory fitness and some other store fronts that aren't open yet bc it's brand new. At 330pm I got a call saying my ring was ready! I was shocked and it was perfect timing! I just finished at Ross dress for less! Picked it up and looked amazing and polished and they even sonic cleaned my wedding band while I did paperwork and payment. Came out better than expected! Will definitely be coming here for future jewelry work, creations and purchases. The owner and everyone there is So nice, including Dutch, their beefy, beautiful and friendly pup who is probably 1/4 of the reason I returned to have my ring repaired there...who doesn't love a sweet pup! Thanks to Tony and his team for the beautiful and quick work! Highly recommend this place to everyone!

Needed to have my ring (purchased from a different retailer) resized and we found Anthony Joseph…read moreJewelers online! Tony was so friendly and knowledgeable! I love that they keep everything in house; I never doubted that my ring would end up lost due to shipping out. Tony did the work quickly and beautifully! Definitely will be returning for any jewelry-related needs. Thank you Tony and Team!!

Super friendly and up front about everything. Went in to liquidate some small gold jewelry I…read moreinherited. Wound up trading for some silver coins and even bought one more. Will be returning to make more purchases.

Always great friendly service. Fast appraisals and great prices!! If you have some old jewelry or…read moresilver coins stop in and get some cash!

Carla F. And Clizalia R. were so nice, patient and attentive. Carla saved us a lot of money and…read moresaved us even more once it was all said and done. They were both knowledgeable about diamonds, insurance, and the warranties offered. I am so excited to get my ring tomorrow!!! I didn't get my ring Saturday evening as planned due to the jeweler but I was able to pick up my rug and pendant Sunday afternoon. I had to call Saturday evening about 8pm to find out that my ring wouldn't be available, I would have preferred to have been given a call but Carla did call me Sunday when my ring was ready. I absolutely love my ring and it makes smile every time I look at it!!

I just want to say that I am no jewelry buff... but I do like good deals and good customer service!…read more Kendrick helped my fiance and me pick out wedding bands. My fiance's ring was $179 originally. My ring was priced out $449. My fiance and I decided to go back in August for the rings. A day later, Kendrick called and left a message with my finace. Kendrick included that my fiance's ring was $30.56 and my ring was down to $221!!!! This was super exciting, as we are on a budget! That next day, we rushed to see Kendrick. We got my fiance's ring for $30.56 and the insurance was only $15! We checked out of there soo cheap! We also got to see Kendrick who was so nice and considerate enough to contact us when he knew a good deal! One draw back: I tried on a 1/4 karat t.w. anniversary band for $449 on my initial visit. I went to another jewelry store and found that I like the 1/2 karot better. On the second visit, I told a Samuels associate (not sure of name) that I didn't want to buy the 1/4 anymore... I wanted to try on the 1/2. She said, "Okay" and just rang up my fiance's $30 ring!! I mean, come on, she could have let me try on the 1/2 and then gave me the price but she did not want to go the extra mile.

Thought I left a review of this place. The name has changed a few times since it was added to Yelp…read more I like to stop by the Exchange when I am in town. This Exchange is like a mall inside. There are vendors, stores, nail salon, eye exams, food court and of course the PX. This place has a MAC store inside! That is pretty awesome so you won't have to drive far to go to a MAC store. You can also pick up or fill your prescriptions here with Darnell. Pretty convenient! I have tried Sarka and the Chinese food here in the food court. It was decent. You must have a valid military id in order to make purchases at the PX. The parking lot is spacious and this place is always busy when I stop in on the weekends. They have events here from time to time. Book signing events to meet and greets.

YELP 100 CHALLENGE 2017 - PART 3: 75/100…read more Much better than the last PX (previously located across the street.) Practically a mall, they now have a wide (and better) variety of eateries as well as well-known specialty shops (Game Stop, Starbucks, MAC.) But I didn't come in for their food court or these shops. I came in here to find a bargain at the main store. And like the many previous visits (even if it was at that previous location) it didn't fail. Found tons of clothing and shoes and bags at super marked down prices. I felt like I made out like a bandit! I also noticed they carry much much more brand names than they did before, and with their items being tax free, you can't go wrong. And FYI: they do price matching! Good thing I'm always on a time limit with every visit. It'll surely put my budget in serious danger!