This is a hidden gem in Georgetown! I'm always greeted warmly, and they have been so helpful! I've had a wedding ring separated from an engagement ring (beautiful job!), several watch bands changed, and a watch band repair. Quality work, and very thorough! I would never hesitate to recommend them or take precious jewelry pieces to them. Top notch! I've never purchased jewelry there, but they have a broad collection available! read more

We received the BEST service here from very friendly staff. We felt that the advice was honest and sincere. Very grateful.

I came in to get a ring inspected. The diamond was loose, Ricky was able to tighten the prongs. Super helpful and super quick 10/10

I took my son's Rolex to Georgetown to have a few links removed. The ladies were so friendly & fixed the Rolex with a quick turnaround. Thanks ladies. I will be back. read more

Residents and visitors to Georgetown, Texas: If your first stop to buy, or repair, jewelry is anywhere but Georgetown Jewelry, you are making a big mistake. Let me tell you why. Twice now, I've brought items in for repair. And twice, they have refused to charge me even when I asked them to. Because, they said, "it was easy" Well, no it wasn't easy.....I tried to fix the items and failed miserably. You are just very good at this, and you should get paid for it. Nope, they said. Just come see us again, and have a nice day. As I stood there, in both instances, waiting for them to repair my items, I witnessed the owner and her family provide amazing customer service. Folks came in asking questions, expecting (I'm sure) for the question to result in a transaction and cost of some sort. They provided the answers with clearly no expectation of making a buck off of it. They helped them, because they could and they wanted to. I watched today while the owner herself, who couldn't easily solve one customer's problem....without any hesitation at all....referred the customer to what is without a doubt her biggest competitor here in town. To add to the positive environment, their very sweet and friendly Yorkie wanders the store greeting customers, happy to chat with any customer in the store about their day. I don't know about you, but my overall customer service experience.....across all services and products.....has been pretty crappy for the past few years. I'd love to blame COVID, or climate change, or something *anything* for that change in my experience, but the truth is I don't know. I just know I often feel customer service fails to meet my expectations. Georgetown Jewelry is a welcome island of greatness in that sea of mediocrity. But greatness only really succeeds when we acknowledge it, celebrate it and support it. So I ask you, my friends and neighbors, to do just that for the amazing people at Georgetown Jewelry. David read more

I went in with a broken necklace and was met with Shawn who super helpful, friendly, and quick. Definitely worth it. Thank you .

I would like to thank Georgetown jewelry especially Sean for their attention to detail,knowledge ,kindness and patience ( I have brain injury and sometimes can't explain what I need or forget what I even came in for). They have a customer for life now! Over the last year they have sized rings, gotten written appraisals for insurance, replaced high end watch batteries and sold me some lovely pieces. Thanks again read more

Super friendly people, I had two watches one that needed a link removed, and one that needed a link fixed because the pin fell out. They were very affordable, quick, and friendly. Definitely would and will recommend them. read more

My husband had died in December of 2022. I wanted to keep his memory alive through our wedding rings. I took my wedding ring, my husband's and my engagement ring to Georgetown Jewelry. What I got back was breathtaking! I didn't tell anyone there of my husband's death, but someone had the wherewithal to align the three rings in the exact order that so represented our union. I will always be in gratitude to the empathy that was exhibited! ina Glenn read more

Needed a quick battery replacement and had a messed up link that needed fixing. I was in and out in maybe 5 minutes for very fair price! Great customer service as well. read more

I received my parents wedding set as a birthday gift some time ago. I decided I needed to wear it instead of sitting in a jewelry box. I had several ideas and after consulting with Sean and Cyndee...we came up with an idea to make it mine. Not only did Jordan and Sean work on the rings, they took my ideas and enhanced the set...it's beautiful! I will not be taking it off. It fit perfectly, it's stylish and unique. And it is comfortable on my finger without anything hitting other fingers or catching on something! I can not say enough but thank you! During this time my mom passed so instead she now sees it from heaven and it suits my personality. Thank you so much! read more

I have brought a sentimental chain that was passed down to me from my pops who passed in 2020 to Georgetown Jewelry twice and it has been an excellent experience both times. Gracie has also been wonderful in assisting me through it all. Friendly face and wave saying hello. Ricky did a special engraving on the charm and came out so perfect. That y'all again. read more

Very friendly staff! I asked for some information about how to recognize certain types of metal, and they were extremely helpful. They gave me a nice lesson using a special tool and everything. Would definitely return simply because of the staff. read more

WOW! just WOW! these guys go out of their way to do whatever it takes! My wife and I have been very happy for many years here with both sales, repairs, appraisals and everything! We will not chance to go anywhere else and are constantly finding great deals here. My wife had her wedding ring of 20 years redesigned with new diamonds and an all new band most recently and she gets complements everywhere we go of how beautiful and meticulous the work is. I highly recommend these guys and always look forward to going in and finding new purchases. Do yourself a favor and give them a shot you wont be dissapointed!!!!! read more

I would give the owner of this store 0 stars if I could. Something is very wrong with this man! As stated in many of the other reviews, this owner not only has no people skills, but he has rage issues. I witnessed him fly into fury when I did not understand what he was saying about repairing my jewelry. He was hateful and condescending, and even unkind to his dog. I honestly don't know how he is able to retain a business with this attitude. As there are many fine jewelry stores in the area that are in need of business, I suggest you stay clear of this arrogant and self-righteous maniac, who seems to be oblivious to how he comes across to others, and even plays the victim role. I feel for his wife, children....and his dogs. If you go there, don't wear a mask; it seems to trigger him. read more

I had such an absurdly terrible experience at Georgetown Jewelry that it would have been almost comical if it hadn't involved a vulnerable child. My 3 year old daughter and I were in the store waiting for my watch band to be replaced. We had looked into the display cases, my toddler commenting on all the pretty things, and went to sit in the small two chair waiting area at the front of the store. A young sales associate was in the repair area, working on my watch while an older, more dignified salesman was helping two other customers. Suddenly the older man looked up at my daughter, glared at her and began angrily shouting "NO! NO! We DON'T DO that here! Get your feet off that chair! NO!" This astonishing outburst was because my daughter was sitting quietly, with her back against the chair back, and, being 3 years old, her short toddler legs did not reach past the lip of the chair, so her (incidentally very clean silver ballet shoes) were resting on the seat. My daughter has never been vehemently screamed at by a random adult before and so burst into tears. As if his near psychotic outburst wasn't enough, he then actually LAUGHED AT MY STUNNED 3 YEAR OLD DAUGHTER and said to the customers he was helping "She's probably never been corrected before" (!!!???????) I took my now sobbing daughter outside, and told her that when she calmed down we were going to go back in and ask the rude man for an apology, but she just kept sobbing "wanna go home, wanna go home." Needless to say, I will never again patronize this BIZARRE jewelry store... read more

Would not do business with again. The owner is a nut job and very hostile. Threatens you with being recorded on camera, no doubt because his hostile personality that rapidly escalates has caused him grief in the past. The place on the square is much better with a mentally stable owner. Also Round Rock has plenty of options. After having my watch for months and insisting that he had tried to call me without leaving any voicemail (but he had "phone records") he made a nearly $100 repair on a watch we paid $150, without my authorization. My wife tried to pick it up and was surprised the repair was so expensive and he went off on her. He said he was not being hostile and everything was being recorded so her comment "would not hold up in a court of law." Huh? She recounted the story to me and I found it so bizarre I went down to talk to him myself. When he learned who I was he at first said he didn't have time to talk with me, then yelled "I refuse to do business with you!" Huh? I entered thinking I would just pay the repair cost but his gruff demeanor turned that thought into a hurry. He asked me to come speak "in front of the cameras so it would be recorded. " huh? Ok. I guess he encounters a lot of folks who find his abrasive personality annoying. His fix for the problem was to take my watch back to Houston, un-repair it and then mail my my broken watch that he has had since November. Great business model! Will never shop there again. read more

Very professional family ran business. Prices are great and all of the staff go out of their way to be attentive and helpful,

Great people, great service and great products!! I don't shop anywhere else for quality diamonds at a fair price. I bring my watches to Ricky to repair because I know he will do it right and I won't shop for diamonds elsewhere because Ricky won't screw you over. Albert p maybe you should teach your kid not to run around and think a jewelry store is a playground. Geez. I deal with people all day long and to see Ricky interact with others is simply inspiring. He has so much patience and i see him going out of his way to make people happy. Shop at Georgetown jewelry. read more

This place got my engagement ring repaired and resized just in time for my proposal plans even though it was short notice. Price was fair. Great customer service. read more

The owner is extremely rude, he kicked me out of the store and said he doesn't want to buy any gold. He obviously does not know how to treat his customers or run his business, He had offered me 5% below spot melting price for 1 ounce gold bullion with assay in mint condition, when I asked him "is there any way you can give me a better offer because I have been offered 2% below spot price from both APMEX and JM Bullion" he got very loud and angry and kicked me out of his store. I told him that's not the right way to treat your VIP customers, he didn't seem to care and was very belligerent, loud, angry, and very rude. I don't recommend wasting your time at this location unless you don't mind getting insulted and humiliated the same way he insulted and humiliated me. I am 50 years old and I have never seen such terrible and rude customer service from anyone in my entire life. read more

Georgetown Jewelry - Jewelry Repair Near Me - Georgetown, Texas

Went here to get a bracelet fixed. The woman who helped me was great and said my bracelet would be fixed within a week. It was fixed that day! Would definitely go back for any jewelry needs. read more

Super friendly! Took my watch in for a battery & was greeted by 3 very friendly people. 2 being the owners. I even spotted a ring I'm interested in and have been communicating with Ricky (owner) and have been met with nothing but friendliness. Some of these negative reviews seem to be the opposite of what I have experienced. Highly recommend! read more

I recently discovered Georgetown Jewelry and I am so happy to recommend them! I needed a new battery for my TAG Heuer watch and wanted to be sure it was handled by someone knowledgeable. The owner and his wife greeted me and knew to ask if I needed a pressure test or not. They changed the battery while I waited and charged a very reasonable fee. While I waited, I shopped the jewelry store and was very impressed by the displays that included a broad selection of high quality goods. This is not a store filled with the usual "mall inventory" Each piece was unique and featured fancy cuts, colors and styles. Every piece was clearly top quality and there were options to suit every budget. It is clear these people love what they do and genuinely care about their customers. If you want exceptional quality and to find something you won't see everyone else wearing, this is your store. read more

Excellent service, conversation & assistance! They fix watch batteries, clean jewelry and have beautiful pieces! Try them!!

My experience with Ricky Poe at Georgetown Jewelers was very unsettling. Based on the many other 1 star reviews, Ricky Poe appears to have a history of using customer intimidation tactics, whether to cover his careless workmanship or merely express disdain for his patrons. My summarized story is this: I brought a watch in to Georgetown Jewelers to have a new battery installed. The watch is inexpensive (Skagen) and fairly old, but was in good working order prior to the battery having died. It also happened to be my 88 year-old dad's favorite watch. After the battery was replaced and I brought the watch home, I noticed that the little hand had come loose and was rattling around behind the glass. I brought it back and had the unfortunate experience of meeting Ricky Poe. I explained what had happened and asked could the little hand possibly have come loose when they changed the battery. He then started raising his voice and became visibly agitated. He said he didn't appreciate me walking into his store and accusing him of breaking the watch. He said it was old and cheap and wasn't worth fixing anyway. He said he has video surveillance of all work that's done in the store and he was certain if we watched it we wouldn't find any wrongdoing. I can't remember if I said it or just thought it, but I felt he should do just that - look at the video and see what happened. At this point I started retreating towards the door and tried to stay calm. I am a petite woman and Ricky is fairly tall and imposing. He kept coming towards me as I moved to the door. He was completely unhinged and I felt unsafe. I left the store and will never go back. Sadly, in my case, his customer intimidation tactics were successful, as I do not plan to pursue this issue further. Save yourself the distress and choose another jeweler. read more

Georgetown Jewelry are the best! They have always been professional, kind and go above and beyond to please. Thank you Ricky, Cindy and family for your attention to detail and caring for your customers! read more

I had been a longtime customer of Georgetown Jeweler, but I'll never go back. The owner, Ricky Poe, styles himself as a do-gooding Christian, but actions speak louder than words. I've seen him speak harshly to his son in front of customers, but the last time I was there, I had just received my Covid vax, and conversationally asked him if he had received his. It was as if a switch was flipped. He leaned over the counter and into my face SHOUTED how that was "PRIVATE information", and how he would certainly never discuss his "private HIPAA info with ME." ??? I was so startled and shocked, I couldn't even respond. His wife, meanwhile, stood silent and didn't bat an eye. When my transaction was done, and Mr. Hyde had been paid, his alter ego, Dr. Jekyll, pleasantly called out, "come again!" Are you serious?! Not in this lifetime, buddy. Good luck to you and your wife, sounds like she needs help even more than you do. read more

Awful,simply awful. Workmanship that didn't last and terrible behaviour towards customers. Shameful!

We have had the most amazing experience with this Jeweler! Georgetown Jewelry is truly the best experience we have ever had! See photo for the most beautiful engagement ring they designed and made for us! The reviews right before mine are absolutely ridiculous and such a specific situation, it seems absurd for two reviews back to back as (a husband and wife) to try and deter you from a home grown business like Georgetown Jeweler! They are truly the best at their art of jewelry! My fiancé got my engagement ring from Georgetown Jewelry and had the most top notch experience he's ever had! He went to about 10 different jewelers, and none of them would help him the way Georgetown did! He brought in family gold that he wanted to smelter, and no one would do it! Georgetown immediately took it on and used their 3D printing to create the band! The diamond is a near PERFECT 2 carat diamond, and they even worked with my fiancé to design the band perfectly to cover the ever so slight fog in the diamond! You can't even see the flaw at all, it is STUNNING! We have raved about this business and will forever send everyone we know here! read more

Georgetown Jewelry - Jewelry Repair Near Me - Georgetown, Texas

Everyone was so friendly and had the family business vibe. The prices were awesome and by the looks of it, the custom work they can do is top notch. Any work that you need done I would recommend these guys! They have an awesome selection of merchandise already, and top that with the ability to make anything custom, and you have your one stop shop for anything jewlery! read more

Fabulous customer service, from the first phone call to the appraisal! I inherited a ring from my late aunt, and since I know nothing about jewelry, I knew I need to have it appraised in order to get it insured. Even from the first phone call I knew I was in good hands--Jordan answered all my questions in a professional, friendly, upbeat manner, and I made an appointment for a sit-down with Diana, the appraiser, who comes to the store on certain days. I'm so glad I made the appointment (rather than just dropping the ring off and coming back later), because I learned so much from Diana about appraisals, insurance, my aunt's engagement ring-- she is terrific! So knowledgeable and thoughtful! I asked her a ton of questions, and she was so gracious in answering them and making me feel like they were good questions. I am so impressed with her. And the whole experience was great-- Jordan was great in person, too. He welcomed me so warmly into the store and cleaned my ring (plus another ring I was wearing...they look like new now! Amazing transformation!). It's obvious from the way this store is run (and from their choice of appraiser, too, who is superb) that this is a family business that cares about their clients in a way that a big chain can't. So good to know that even as our world gets more complicated, there are still places that offer old-fashioned customer service! This place is a GEM! (Pun intended...) read more

This was my first experience with these jewelers, and this review is about how my situation was handled.... I wanted to get a watch engraved for Christmas, but the back of the watch already had the brand name going across it. I went to them to see if there was anything that could be done to make this idea a reality. Jordan worked with me and suggested I purchase a sterling silver plate to be engraved and then welded over the back of the watch. They ordered the plate for me ($70 ish after tax) and I took it to get laser engraved ($35). The man who engraved it did a beautiful job, and I rushed the plate and watch over to them immediately after having the engraving done. They called me yesterday to pick up the watch...... It's completely different. There was a problem/accident and the plate ended up getting ruined and they did something different. Imagine going to pick up your order, your jewelry, and looking at something different than what you dropped off! I was SO disappointed and upset. I never received a phone call letting me know what happened or giving me options on how to move forward... they made the decision for me. I spent a little over $100, based on their recommendation, on the plate & engraving. I understand that accidents can happen or things don't go according to plan, BUT I should've been made aware. The job they ended up doing looks fine, although scratched. I'm just so disappointed with how this was handled and won't be using them again and I don't recommend them for anyone. read more

Georgetown Jewelry was recommended to my fiancee and me after a jewelry appraisal. We set up an appointment with the owner, Ricky, for a consultation in hopes of selling a diamond engagement set. The world of jewelry appraisal and sales was very knew to us and the prospect of a high-pressure negotiation scenario was quite intimidating. We were quite relieved by the beautiful, tasteful showroom and Ricky's friendly demeanor. Then things got really good. Ricky is very knowledgeable and approachable, he was very honest with his professional opinion on the best way to go about marketing our rings. He was very frank in his assessment of each piece and explained very clearly which pieces he could and could not offer to buy as well as the economic factors guiding those decisions. For what he could buy, he gave a very fair price with absolutely zero haggling. We had a set that simply wasn't economically viable for his business to purchase (due to the size of its diamonds), so he took the time to give us free and valuable advice on how to go about selling the piece ourselves. Ricky and his wife (I apologize for not catching her name) were very patient, enthusiastic actually, in fielding all of our questions, so we left the business with a swelling of confidence and a smile on our faces. While I cannot personally make a testimonial regarding the sale of jewelry at this store (since we weren't looking to buy anything), I must reiterate the stunning condition of the showroom. I am not particularly experienced with jewelers, but I have had to visit about a dozen jewelry stores over the course of my engagement. These shops range from mom-and-pop stores to the big ones with little blue bags. The state of the showroom at Georgetown Jewelry made a great impression on me, it was a very professional, yet comfortable, setting. I highly recommend Georgetown Jewelry to anyone looking to buy or sell jewelry (including custom work, they also have coins) in the Austin/Round Rock/Pflugerville/Georgetown area. The showroom is great and visiting the owners is well-worth the drive. read more

I would never, ever recommend this Jewelry! I was greeted at the door - they had just opened by the owner - asking if he could help me figure out how to make my expensive chronograph watch work as I had lost the instructions and had not worn it in years. "NO!!!! he bellowed as if I dare I waste his time! Look on the internet, don't waste my time." I didn't even get a chance to tell him I would gladly pay for his expertise nor did I get the chance to inquiry about any Tanzanite rings he might have for my wife. His demeanor, manners, and unconscionable conduct were beyond approach...actually, he was kind of creepy to be honest. So, I'll take my watch elsewhere and find the Tanzanite ring with a Jewelry who understands customer service. read more

I had a ring stolen and so I filed a police report. Being a retired TCIC (Texas Crime Information Center) DBA I visited all the local pawn/jewelry stores in Georgetown to report my ring stolen. The store was locked during business hours. I visited for several days and finally I found someone inside the store letting in only customers that needed something picked up. I reported a detailed description of my stolen ring and I left contact information. They promised to contact me if the ring appeared. I repeatedly called and visited after that point every few days. Then less than 3 weeks later the lady told me that my ring had been sold to them and they had ALREADY SOLD IT. So they sold STOLEN merchandise. I loved that ring and I thought it was against the law to sell KNOWN stolen merchandise. Apparently not! They have been totally disrespectful to me. They made fun of my difficulty making SOLD and STOLE distinction. I am oral deaf (use caption phone). They knew my ring was stolen. They bought it and instead of notifying the police or me, they sold it. That's wrong! read more

11/2/2018 BEWARE OF GEORGETOWN JEWELRY! I had a horrible experience with Georgetown Jewelry and owner, Ricky Poe. (3010 Williams Dr., Suite 121, Georgetown, TX. 78628). It is three doors down from Goodwill. I took my Seiko watch in because the crystal had a crack and I wanted a replacement crystal. I was told they would call me with an estimate. After two weeks, I received a call that the cost would be $69. It sounded a bit pricey but, because the watch was a gift with great sentimental value, I agreed to the repair. In about a week, I was called to say it was ready. I went to pick it up and paid for the repair, which was $74.69 with tax. At this time, I was told they do not perform watch repair on site and they have a person that comes once a week or so to pick up watches and do the repairs. I was called about two weeks later and was told my watch was ready for pick up. I was on my way to lunch, so just put the watch on without thorough inspection. At lunch, I reached for something and scratched the person sitting next to me. Looking for the cause of the scratch I realized the crystal was visibly elevated and had sharp glass corners on all four sides (watch face was rectangular). I took the watch back to the store within two hours and talked with the owner's son. I explained what had happened and stated I was not satisfied with the repair job that had been done. The owner's son immediately said, so you don't like​ having a raised crystal and you want a lower crystal? I stated it wasn't a matter of like or dislike of a particular crystal style, but it was a matter of sharp glass edges being dangerous and that it appeared to me that the crystal did not fit properly. He took the watch and said he would call when it was repaired. About a week later, Cyndee, the owner's wife, called and said the watch was ready for pick up. When I asked if the ill-fitting crystal had been replaced, she said that Seiko did not sell genuine Seiko watch crystals to watch repair businesses and that the only way to get a Seiko crystal would be for me, as a Seiko customer, to send the watch to Seiko for repair (this is not true, because I called Seiko and was told they sell Seiko crystals to watch repair people all the time). When I asked why I was not informed when I first brought the watch in for repair, that I would not be getting a Seiko replacement crystal, or at least one that fit properly. She immediately said I had to talk to her husband, Ricky Poe. He would not answer any of my questions and insisted that I must come into the shop for him to talk to me. I went in that afternoon and Ricky began to ask me various personal questions, like where I went to church and where I volunteered. I responded by saying that the information was not relevant to the issue. He gave me an option of taking the watch and me sending it to Seiko for repair and IF they could get the crystal off without damaging it and I could return the ill-fitting crystal, he would consider giving me a refund. I said that I felt he should refund the $74.69 so I could use that to get a proper repair from Seiko. I agreed to return​​ the crystal IF I could arrange with Seiko to have them return the crystal to me. I stated concern that Seiko could possibly damage the ill-fitting crystal on removal. He would not respond to my concern. At this point, things took a very strange twist. He looked me straight in the eyes and in an angry tone said, "I think I'm not going to give your watch back to you". Thinking I misunderstood what he said, I asked him to repeat what he had just said to me. Again, he stated, "I think I'm not going to give your watch back to you". Becoming a bit fearful of this bizarre response and behavior, I left the store stating I would call the Georgetown Police. I called the Georgetown PD and waited in the parking lot for them to arrive. I relayed the events to the officer. He asked me what I wanted. I said that the most important thing was to get the watch back. He asked me to wait outside while he talked to the owner. Ricky Poe​ told the officer that he did not have the watch and he would call me within 2 days to pick up the watch. Why would his wife call and tell me my watch was ready for pick up if they did not have possession of my watch? When I picked up the watch, it seemed they had attempted to grind down the sharp edges, which caused jagged glass edges and that process had also scratched the bezel. I took the watch without discussion and left the store quickly out of fear of his potential behavior. I called American Express, which is the payment method I used for the initial charge of $74.69, and initiated a dispute. I explained the situation and that I was not satisfied with the service, non-repair and secondary damage done to the bezel. They took off the charge. Now I must also pay for bezel repair and crystal repair. You decide if you want to do business with them!! read more

This is the ONLY place I will take my wedding ring to be fixed, cleaned, etc. They do excellent work and they are affordable. The staff are the NICEST people I have ever met. read more

I have never posted a negative review on line, mostly because we are almost always happy with the customer services we receive from restaurants, hotels and retail businesses. However, I want to warn others about Georgetown Jewelry, located at 3010 Williams Drive, Georgetown, TX. Our family has frequented Georgetown Jewelry and we have interfaced with Ricky Poe, the owner, from time to time. Recently, they did a small repair for me which was fine. While I was picking up the item, Ricky offered to steam clean my rings, which I appreciated. While he was doing that, I was browsing the items in the counter and noticed a watch. When Ricky came back with my rings, I inquired about the watch. He told me he acquired it from someone who had worn it twice. It turned out to be an unusual Rolex watch. I asked to see the watch and then asked the price - he said $3,200. I said I would think about it and he immediately offered to reduce the price to $2,800. About that time, my husband joined me in the store and we had a pleasant discussion with Ricky about various things. He again told us he would sell the watch for $2,800. We asked if he bought Rolex watches as well and he said he did and that he would pay "top dollar" for them. We said that we had a men's Rolex that my husband no longer wears and that we would go home and discuss it - he gave us his card and we left. We talked about it and decided that we would call Ricky and tell him we were interested in the watch and would also bring our watch in for him to see and offer a price for it. We agreed to meet the next afternoon. When we got there at 1:30, we apparently interrupted his lunch. He came out from his office and his whole demeanor was cold and completely different from the day before. There were no greetings or pleasantries; he just said "what do you have?" I set the Rolex box on the counter with all of the papers and certificate. He had mentioned the day before that having that additional information would increase the price. He took the watch out of the box and immediately began telling us what was wrong with the watch - the band was stretched out and his dealer who would buy the watch would have to spend $1,500 to replace it. He said the crystal needed to be replaced and the watch cleaned - several hundred more dollars. He offered us $1,000 for the watch. I never got a chance to tell him that the paperwork I brought included receipts for replacing the crystal and cleaning the watch. We were expecting more for our watch (I had traded a women's Rolex 7 years ago that was the same age and got $1,800 for it). So we said if we wanted the watch, he would give us $1,000 and pay an additional $1,800 for his Rolex, correct? He said he didn't want to sell at that price (total of $2,800 - what he had quoted the day before) because he was "accountable" to others (his wife?). He stated he would sell the watch outright for $2,800, but if a trade was involved, the price was going to be $3,200. My husband said he didn't understand the math - if Ricky gave us $1,000 for our watch and we turned around and gave him back the $1,000 plus $1,800, how was that different than us paying $2,800? He got very belligerent and said that he would still lose money paying us $1,000 for the Rolex (we wondered why would a business person would buy something that he would sell for less than what he paid?). He also stated that he would be losing money selling the watch for $2,800 and he could "easily sell it" for $3,200. We suspect that he had a change of heart. He could have called me and said he had talked to his business partner and couldn't sell the watch for $2,800 after all. Instead we went to his store with the intention of making a deal and were treated so rudely. We left the store without comment although there was plenty we wanted to say. His behavior was so bizarre it was unsettling. By the way, when we got home, we called our long-time jeweler in Plano and he said he would give $1,500 sight unseen for our Rolex, plus more if all the papers were in order. He also said he could find any watch we wanted. He confirmed that any reputable jeweler would honor a quoted price and treat a trade the same as cash. My husband also called and spoke with the owner of Quenan's Jewelers when we got home. Despite it being the Saturday before Christmas, Steve, the owner took the time to confirm what our Plano jeweler also said - that a trade is the same as cash. We look forward to doing business with Quenan's Jewelers in the near future. Sometimes people post negative reviews with retaliation in mind. In reading other reviews, I saw nothing but sincere people writing thoughtful and detailed accounts of their experiences. I can live with rude people but the ones who cross the line into behavior that provokes fear in others should be avoided. read more

You're fool to do business with this arse hole! After reading all the reviews, you can see which days he was off his meds. He's so rude, along with his daughter. You can see the apple did not fall far from the tree. But, he's the biggest scammer, and I am so glad I laughed at him when he tried he's pitch me his appraisal scam. I stepped (biggest mistake) into his store to sell my gold, not an appraisal, and he wanted to pitch me a $250 appraisal fee to price my gold on five or more pieces if I did not sell my gold. I was there to sell my gold, not get an appraisal- if so, I was so being taking to the cleaners for what he's was trying to sell (scam) me (he offer)! I hope not too many has fallen for the scam when selling their gold or silver at his store... basically, he doesn't want your business if you're not willing to adhere to his terms. There's a difference between selling gold and an appraisal, and purpose. And, know the current gold price too! read more